Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Pros: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Pros: "Nothing at all"
Cons: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Pros: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
5 hours delay at departure was going to miss the connection to Tokyo in Chicago and no other flight that day
Pros: "Boarding in Bozeman was good."
Cons: "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Cons: "The airport at Chicago always keeps me on the tarmac arriving OR departing. One of my least favorite airports, and almost always my last pick."
Pros: "Staff, plane, ride - one of the nicest flights I've had in a long time"
Cons: "Nothing. Well, if you paid me to fly ;)"
Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
Cons: "Quality of free snacks (pretzel packets) is poor choice for 11hr flight Mid flight snack is a cold sandwich, that tasted terrible Rude crew Delayed start from SFO resulted in delayed arrival at MUC Checked in bags did not transfer correctly in MUC to Lufthansa. Forced to wait extras 3hrs (estimate) in Madrid airport for bags Cannot track bags for last segment neither on United IOS app nor Lufthansa app. Poor integration between UA - LF systems Limited choice of movies"
Cons: "Terrible boarding process, awful food, rude staff...literally one of the worst flights ever"
Cons: "The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out."
Pros: "Friendly crew. Decent food. Good WiFi connection"
Cons: "One toilet ran out of paper. More trips through cabin with water."
Pros: "In flight experience was ok."
Cons: "It was difficult to learn gate information, was provided at the last minute, which is tough in a long airport like Munich. Airline few us into an airport that was the center of a political protest which was known at the time of takeoff. We should have been warned as it required 4 hours to leave the Barcelona airport, walking away from it 3 miles in the rain."
Cons: "My luggage is missing. It would be better if it was not missing"
Cons: "This flight, from San Francisco to Frankfurt, was fine. However, I then had a 7 hour layover in Frankfurt.. However, all worked out well, and they transferred my bag and I got there fine - just greatly delayed."
Pros: "Not much to like here."
Cons: "Old, uncomfortable 747, operated by Lufthansa. Left an hour late. Wasn't able to sleep much."
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
There was no flight to Nbg. Airline left 1.5 hours late from JFK and did not attempt to make up time in-flight. So we missed our connecting flight. I get that this can happen but it was complicated to figure out what to do in FRA. It would have been really helpful if a Condor attendant had offered help at the time we came off the transatlantic flight to provide guidance. Eventually we figured it out and ended up on a 2.5 hr train ride to Nbg.
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
No clear baggage rules. Had to pay at gate for my carry on luggage.
Cons: "Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley."
Pros: "Not much. The crew was nice but that’s about it"
Cons: "It was extremely hot. Very uncomfortable"
Cons: "The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information."
Cons: "small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future."
Pros: "Service on flight was second to none."
Cons: "Check in at Frankfurt Germany was like Cattle. Very Poor"
Cons: "Flight was overbooked and we were not boarded. The personnel at the gate desk asked us to wait in the hallway outside the gate until further notification. When the plane was almost finished boarding, I went to the desk to find out whether we would get on. They admitted they had "forgotten about us". We then took the arduous trek through passport control back out to the main terminal to rebook. The only option we were presented was a flight the next day, instead of our 9h direct flight from Frankfurt to Seattle this was going to be a 19h flight via a long layover in Chicago. I tried hard to work with the agent to find another option, and asked for the supervisor. She told me "this isn't going to help you". Horrible horrible."
Pros: "Loved loved loved nonstop flight"
Cons: "Having to board a bus at the gate and being shuttled to the flight. And then having to climb the steps outside to board the plane. I physically did not have a problem but my heart goes out to those traveling with several small children and attempting to carry them and carry bags on- difficult to nearly impossible at times. Additionally the seats are very close. When I sat down, my knees were touching the seat in front of me. Not the most comfortable, but I suppose doable."