The flight was delayed 2h, no one to ask or to talk to, the carpet under my seat was ripped so my shoes were glued to the floor all the time and they got dirty, when I got to Edinburgh was so late I had to wait over 1h for a bus to get to Edinburgh 😑
Flight was uneventful, boarding was late and should have started earlier
Very strange boarding, long wait on foot after the gate.
Pros: "flight late so crew dismissive wanting to get people on board, during flight was ok"
Cons: "smile it helps"
Cons: "Seats could have been more comfortable"
Cons: "Rude staff, unprofessional"
Pros: "Food menu was great"
Cons: "Boarding slow, SO slow getting to the back of the plane with the food and drink trolley. Lots of out of control children."
Pros: "Flight on time staff very friendly and efficient. All good."
Cons: "All was perfect."
Pros: "Crew was nice and professional."
Cons: "Boarding is always late and take long time. Maybe come with some better system to make it quicker. I'm not happy with prices for suitcases but that kinda doable."
Pros: "All great and ontime"
Cons: "All good no issues"
Pros: "It took off and landed"
Cons: "Ryanair is always the worst flight, so many corners cut"
Pros: "The aircraft seats were really comfortable."
Cons: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Pros: "Maybe the intial price of the flights"
Cons: "There was a hidden charge for everything. If you didn’t check in online, it was 55 Euro, to change your seat to sit next to whoever you are flying with 8 Euro, every refreshment was a charge, luggage was a charge, and the staff were very unfriendly. I will never fly this airline again."
Pros: "front-line staff were sincere. Plane was well-maintained."
Cons: "Chat staff wasn't competent."
Cons: "I had to pay €55 extra to check in which I have never heard. It was not stressed enough that that had to be done. Boarding was delayed. The flight was supposed to arrive at 12:30 am and arrived over an hour later. I arrived at my destination 3am and kept people up waiting for me. My large suitcase was covered in beer."
Cons: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Pros: "The crew was very warm and the seats had great room."
Cons: "There was no entertainment."
Pros: "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."
Pros: "Initial fare"
Cons: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Cons: "The service overall"
Cons: "We were not told the reason for the delay. We were not given an estimate of the length of the delay. No update information was given. We all understand there can be problems; but just tell us what they are? Then, we were all called forward to board, but I was still standing 45 minutes later in the queue. Let us wait in (relative) comfort in the terminal (restrooms, drinks, wider seats etc), don't start to board us ridiculously early."
Cons: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Cons: "The smell on the toilet was horrendous"
Pros: "Cheap and convenient"
Pros: "Everything was well organized and worked as expected. Good ROI"
Cons: "Seats has fixed configuration (but it become an advantage when you're eating and working since front passenger can't make you troubles:-)"
Cons: "Way too hard with the line for a person in her 60's."
Pros: "its cheap AF"
Cons: "there aren't even seat pockets or tray tables...thats how no-frills this flight company is."
Cons: "The departure lounge was horrible"
Pros: "Very badly handled delay .Letting people line up at the gate even though they knew the aircraft was still at least 40 minutes from arrival .No announcements letting anyone know what's going on .Then letting us board only to be stuck in a stair well with door locked for 10 minutes and then on the tarmac for 15 minutes while the aircraft was being prepared ,It also staring raining .this is not how to run a airline .Perhaps training is needed from the likes of AirAsia"
Pros: "The staff were extremely cheerful and put themselves out to make sure I had a comfortable flight. It appeared nothing wasn't to much bother. Flight was on time. Very organised."
Cons: "Very small space..no basket on seat Staff asked customers for change to give the change that they owed to other customers Couldn't sit with my family due to odd number of seats together Needed entertainment for children"
Pros: "Take off delayed due to some technical issue, but still landed on time, very nice"
Cons: "Flight attendents were a little tough"
Pros: "Timely departure/arrival Seats and space"
Cons: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"
Cons: "You charged us for 4 bags, not 2. When we spoke On line your rep said that it was not refundable. We only had 2 bags and will definitely dispute this charge with our credit card company. Also, check-in online is very difficult- as is getting the boarding passes. Finally, we did not BUY and, I think out is spite, you put us 30 seats apart I know this is an economy airline-but we had NONE of these problems with WIZZ airline. 2 people should be able to sit together without paying an extra money. Your extra charges are really ridiculous."
Cons: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
Pros: "I like the price!"
Cons: "Delayed for a couple of hours, and had run out of most things on the plane."
Pros: "Flight and crew and service were good once we got to the gate and on the plane."
Cons: "We were required to have a printed boarding pass, and since we were traveling it was difficult to get prior to getting to the airport. Once we got to the airport, we were bandied about from one desk to another, then told we would have to go spend money at a computer/printer station, or else pay 15 pounds."
Cons: "Rowdy passengers were allowed to remain on the flight without being told by staff to quieten down. This was the most disappointing aspect of the flight."
Pros: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Pros: "Everything was very nice:"
Cons: "No thing for this flight, really."
Cons: "I have flown budget airlines before, but this takes it to a new level. I would frankly pay more to not have to be nickeled and dimed."
Pros: "When you purchase a ticket for over 150 euros, the least the company could do is provide a boarding pass instead of charging their customer 15 euros or inconveniencing them having to find a way to print it."
Pros: "Cheap fast"
Cons: "Small comp. no food entertainment good crew"