The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.
Good have been much better being informed of the delayed.
Pros: "The food served was really good."
Pros: "they change the gate last min"
Cons: "Should advise the passagers better"
Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Cons: "more and more current movie options"
Pros: "Seat not confortable vry tide"
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Pros: "Great experience overall"
Cons: "No complaints"
Pros: "The crew was excellent, and the entertainment was good."
Cons: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Pros: "My seat 28H didn't recline"
Pros: "Good food, good plain condition, good entertainment"
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Pros: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Pros: "The tickets were a good price, movie selection was excellent, and the staff was really friendly and helpful."
Cons: "The leg room was terrible. I'm a tall American and I could barely fit in the seat, let alone fall asleep in a 9 hour hour flight. Also, there were no plugs that would work for an American outlet."
Pros: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Cons: "Delay, no place to eT"
Pros: "Kiwi never paid the airline and I had to buy another ticket and they never REFUND ME"
Cons: "I will never use this service again"
Cons: "Food could be healthier"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Pros: "Flights were punctual, seats were better than average, and upgrades were available."
Cons: "Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough."
Pros: "Flight was on time. Had good weather and a good crew. No problems."
Cons: "If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected."
Pros: "Everything was excellent"
Pros: "Overall excellent trip"
Cons: "No complaints"
Cons: "The food is extremely unhealthy."
Pros: "Crew was very friendly."
Cons: "Organization for embarking was a little messy."
Pros: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Cons: "United baggage app does not work Personnel did not know baggage rules at Chck in."
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Pros: "Allí right and on time"
Pros: "Allí right and on time"
Cons: "Allí good"
Cons: "checkin was a disaster. Could only be described as chaos in VCP."
Cons: "O scaling do mapa de voo não funciona direito, não informa o tempo restante de voo. O aplicativo disconecta com frequência. A interface de mídia e ruim."
Pros: "Boarding, Confort, entertainment and the"
Cons: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Pros: "I don't know an airline other than azul that gives a variety of snack choices and drinks for free for just a 40 min flight. I got a bag of fig newton lookalike cookies and chips. My daughter got gummies and a crunchy peanuts snack. The flight attendant let us pick as much as we'd like. Choice of peach or orange juice!"
Cons: "Very unrealistic to offer me a flight option that gets me to my destination in four days"
Pros: "The flight was on time. The flight attendants were polite."
Pros: "Flight was cancelled ! I paid 100 reais for a better seat the azul airlines was cancelled so they sent was to Porto Alegre we flew with TAP to Lisbon on an economy seat, I never got my money back either. I am never flying with Azul again, and I am going to tell all my friends not to use Azul airlines again! Give my 100 reais Back!"
Cons: "Horrible experience, never again."
Cons: "That none of the announcements were made in any other language other than Portuguese, in which I'm not fluent"
Pros: "Crew was very friendly, entertainment was excellent, boarding was fast and smooth"
Cons: "Flight was delayed almost two hours"
Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."
Pros: "I am a new customer of Azul, and a very pleased customer. All contact with Azul has been positive. (Oops...........the seats are a bit hard though)"
Pros: "everything was just as comforting as it was pre-pandemic"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Cons: "Space on airplanes"
Cons: "long delay in boarding"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Left A bag behind in NY"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Pros: "The boarding process was smooth ."
Cons: "The cleanliness of the seat and tray area."
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "Speedy check in. Friendly crew."
Cons: "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
Pros: "No problems"
Cons: "Takes so long to board plane"
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality."
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Pros: "Close to on time"
Cons: "No peanuts! Why can't they be an option? 4 hour flight and all we get is snacks? pretty cheap!"
Pros: "Got upgraded to comfort class it was comfy"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "The flights were smooth, it was an easy process"
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "The entertainment system"
Cons: "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Cons: "Nothing. Delta is the best airline in North America"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Cons: "Rough flight and landing."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Never use this airline"
Cons: "Never use this airline"
Cons: "Seats were a little tight"
Pros: "Wick and efficient service. On time. Comfortable and clean aircraft. Crew was flexible to guests needs."
Cons: "Food and entertainment"
Pros: "Amazing crew"
Pros: "The crew was friendly, the seat was comfortable."
Cons: "Todo muy bien."
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Cons: "Too cold in plane - no blankets!"
Cons: "Follow through with reservations made 6+ months ago. I shouldn't have been on stand by and the vouchers to make up were absolutely ridiculous. $10 does not make up for the major mistake your company made."
Pros: "The crew was amazing!"
Cons: "I think everything is ok right now."
Pros: "everthing was great service was great"
Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"
Pros: "I sat in row five so I had lots of like space, which is good since I’m 6‘6“ tall"
Pros: "Puntualidad, amabilidad, buen servicio"
Pros: "Nice plane, comfortable seating, great staff. Route was convenient, direct flight. Customs at Tampa area was very easy to manage. No glitches during the trip."
Cons: "In Panama City, Over one hour in line to check-in to get boarding pass. Nice that food was offered, but it wasn’t tasty. The entertainment was on drop down screens and I couldn’t see the one closest to my seat. And only one option of movies to view. Another passenger had difficulty with the headphones and sound that wouldn’t work"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Cons: "Chicken sandwich was mushy."
Pros: "On time"
Pros: "I had a very comfortable space for my legs."
Pros: "Overall good."
Cons: "Food was not good, however service was great!"
Pros: "Polite service, ok aircraft, non stop service."
Cons: "Delayed takeoff due to pilot’s late arrival to aircraft post boarding!"
Pros: "the crew wAS very nice, the plane was very clean"
Cons: "the only nice thing to say about the food is that it was so bad i was happy there was so little and i didn't have to waste much. i went through hopes, including a fifteen minute phone call, to get the seat i wanted only to be assigned an awful seat in the back. one movie on a seven hour flight. lots of promos though. it is not a very good airline."
Pros: "The staff was very friendly. The airplane was clean. Boarding was organized and orderly"
Cons: "The food was horrible and the seats need to be redone"
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Pros: "The only nice thing was that the flight was not full, so there were plenty of empty seats."
Cons: "There was zero in-flight entertainment. Food consisted of a bag of potato chips and a wafer cookie. Also, why are you calling this a "Wingo" flight? The airline was Copa."
Pros: "We arrived ahead if expected time"
Cons: "I don't know why we landed so far from the immigration terminal. We had ti be transported on a buscthat didn't have enough seats for everyone and had to wait ling time for the crew."
Pros: "The entertainment system was the best I’ve seen, with the largest screen and with USB ports and the media content was the latest."
Cons: "The boarding process was very disorganized without clear signage."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "Being on time for boarding and having a pleasant service is part of Copa succesful strategy for making PANAMÁ Tocumen hub a very succesful option for flying to LATAM and the Caribbean."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Cons: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"
Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."
Pros: "Everything excelent services, profesional"
Cons: "Keep like that congrat !!!!"
Cons: "Apparently is high season and therefore they refused to take my extra luggage that I was willing to pay. I was told to throw my luggage away. I don't live in the US, thankfully my niece does and she was able to take the luggage home. Now I don't know when I'll get my stuff"
Pros: "Very friendly and professional service combined with good food"
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Pros: "Flight was on time. The representatives at the counter very polite and professional. Excellent overall"
Cons: "They would not let me on a connecting flight and when they finally did, they left my baggage at that airport. When I called to have it sent to Miami, they gave me every excuse in the book and did not take responsibility for what happened. How can you trust an airline that will not take responsibility for their errors?"
Pros: "attendants were very friendly and the flight was on time."
Cons: "Business class seats were really economy seats in a closed section (this is the norm on flights operated by Copa Columbia)."
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "The crew on this flight was incredibly nice and helpful"
Cons: "Not comfy and food so and so"
Cons: "Flights were delayed"
Cons: "I wish they could have prepared me a better meal I didnt like the food of the flight and I thouht the chairs were very old"
Cons: "No water, zero information, and lots of wasted time."
Pros: "Shortest trip from Boston to Porto Alegre-Brazil, just one connection."
Cons: "Old 737 plane had interior parts dangling and no individual tv screens. Seats are a little too narrow."
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Pros: "Free movies"
Cons: "Start boarding earlier"
Pros: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Cons: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."
Pros: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Cons: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "Food was far better coming back than going there."
Cons: "No working USB to hook electronics up. What good is it to stream onboard content when on a 10H flight my phone dies in 4H... Stick to paper books next time."
Pros: "Flight was fast and professional."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Pros: "The flight actually arrived ahead of schedule!"
Pros: "The entire experience was amazing."
Cons: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Cons: "The crew was not friendly. Rude tone."
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "More space for carry on luggage"
Pros: "Friendly crew and better extras in premium economy than my last AA flight. This flight included an upgraded meal, docks, pillow, toothbrush."
Cons: "Entertainment system didn’t work."
Pros: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Cons: "On time departure and early arrival."
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "All good."
Cons: "No movie."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Pros: "That we were able to get a seat on this flight"
Cons: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Cons: "No headset for entertainment"
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Cons: "AA gate attendant assigned two of us to the same seat."
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Cons: "Delayed!!! Waited and waited"
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Cons: "Bumping passengers with seated tickets so you can fly additional crew elsewhere is 100% unacceptable. Luckily I got on the flight last minute but only after dealing with extremely unprofessional staff/supervisors at the gate"
Pros: "The crew was wonderful and ny seat had plenty of space."
Cons: "My flight times kept changing every 20 minutes. It drove me crazy to keep informing my family about constant delays."
Pros: "Boarding was quick and easy and the flight was on time."
Cons: "No entertainment was offered and leg room was minimal."
Cons: "Extremely hot on the plane."
Pros: "Nothing. I will never fly United again. The only reason I booked this flight was because i thought it would have the kind of good service I’ve experienced before on Lufthansa."
Cons: "There was a 1 hour layover prior to the DC flight. Frankfurt’s security line was so slow that it caused us to almost miss our connection to DC running thru the airport. To add insult to injury, the United gate attendants were so incredibly rude and inconsiderate when we explained why were delayed."
Cons: "Changed gates 4 times and walked all over the C terminal. Waited for 2 hours on the plane at the jetway for the captain to arrive (with no water). Finally offered 1 small cup of water and 1 bag of pretzels (at 8pm)."
Cons: "Flight was late and missed connection. had to stay overnight"
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Cons: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."
Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"
Pros: "Quick flight"
Cons: "United flew late and we had to RUN to new gate for connecting flight. Old small jet. No phones could be on. Odd folks drug their dog on board and were asked to put it on the floor. ... oh no! !!!!"
Pros: "On time. Very nice flight attendants."
Pros: "There was no lunch just snacks"
Cons: "They switched my preselected seat, without my permission, and gave it to a flight attendant that was traveling. I dont understand why she couldn't sit one row behind my preferred seat."
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Cons: "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "The crew was great and the pilot kept us informed the whole trip."
Cons: "The seats are extremely uncomfortable and there s no room to move. The seat in front of you is so close that watching the TV is uncomfortable. The seat pockets have no room for anything - a bottle of water doesn't even fit in them."
Pros: "There was a seat between myself and the window passenger... more room to spread."
Cons: "As with any overnight flight not enough lights-out time."
Pros: "Free carryon"
Cons: "Couldn't figure out wifi"
Cons: "My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience."
Pros: "Boarding , good communication"
Cons: "Crying baby + woman behind me non stop talking very loud during flight"
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Cons: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."
Cons: "The cabin smelled like an unflushed toilet. That should be enough!!!"
Cons: "Sat in plane on runway for an hour"
Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."
Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"
Pros: "United continues to disappoint. I'm turning in my miles membership. I've tried to be loyal but enough is enough"
Pros: "I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours."
Pros: "The movies, the seats wre confortables."
Cons: "Too long to boarding, very desorganized, my seats were wringful assugned took it to long to reassign the correct seats numbers, the flight was one hour delayed, the food too expensive."
Pros: "Flight got cancelled after a 10 hr delay. No compensation offered. Told us too bad so sad. Pushed us off onto American and acted like they were doing us us a favor. Today was the day I swore my allegiance to Southwest Airlines. I don't care if you gave me a lifetime supply of flights and the CEO, your business model pales in comparison to that airline. Disgusted is the only word I can use to describe my experience. Save the hassle, use southwest even if it costs more."
Cons: "Everything. Worst travel day ever"
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Pros: "The crew was attentive."
Cons: "Tight seating and having to pay for a movie on a short flight."
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Pros: "Friendly crew"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "Both domestic flights got cancelled. I lost the first day of my vacation and had to miss an extra day of work on the way home."
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Cons: "The Gate was changed several times with very poor announcement. Entertainment is N/A on these type of flights."
Pros: "Loved that it was an empty flight"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Cons: "my light does not focus on my area, but on neighbor's area."
Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
Pros: "The crew was very attentive and caring"
Cons: "MY SEAT WAS CHANGED WITHOUT EVEN ASKING ME The flight was 3 hrs delayed There was crying babies on board so I couldn't even get some rest"
Cons: "I was thoroughly disappointed when I realized that I had to pay to get any type of entertainment on the in-flight screen. That feels like zero effort on the part of the airline to make my flight enjoyable."
Pros: "There was more complimentary snacks available."
Cons: "Had to gate check bag both ways. Flight extremely delayed on way home causing me to miss connection; minimal communication from gate crew. A complimentary drink included a Dixie cup full of soda."
Pros: "I liked that it got me to my destination"
Cons: "No entertainment, really uncomfortable, arm rest don't go up, planes are not cleaned from previous passengers, flight attendants hardly smile and don't interact as much as other airlines, delayed flights every time I fly with United."
Pros: "That it was short"
Cons: "Boarding a small plane on a cold rainy day by waking along the tarmac out to the plane. umbrellas are wet and wind insures passengers are wet before getting on board. A experience I hope to not relive. Oh drop the Asian "Style" snack and bring back peanuts"