I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.
The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.
Flight was absolutely packed
It was a long flight, and customer service not good.
There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly.
My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too
Long haul 15 hour flight
Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.
Seat did not go back as far as I would have liked
On time departure and arrival The inflight Crew were courteous
Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate.
My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer.
The flight crew and seats
The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent
Crew was excellent
You had to download an app to watch the movies. With 4 hours left of my flight, I saw that some people had PAL issued iPads. This would have been helpful to know at the beginning of my flight.
Thw flight was on time.
None so far.
Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth
Un-organized boarding with late gate change
No inflight entertainment. Very little leg space
|Flights Arrive in||New York John F Kennedy Intl|
|Flights Depart from||Brisbane|
|Airlines||Cathay Pacific, China Southern, Philippine Airlines|
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