Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Crew was amazing"
Pros: "Very cramped seats"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew amazing. Seat super comfortable"
Cons: "Excellent service"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "The attentiveness of the flight attendants and the new plane."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Staff was polite and accommodating"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "Excellent service & comfort"
Pros: "Great service"
Pros: "Best serves ever will fly every time"
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Cons: "Extremely cramped flight in regular Economy."
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Pros: "Wonderful service. Truly caring cabin crew that go out of their way to make your flight as comfortable as possible. Other airlines have a lot to learn from Singapore Airlines."
Pros: "just like the flight to FRA the return was outstanding. The crew was extremely helpful and upbeat. I was in seat 31H (more leg room this time) and I was able to observe their interactions among themselves. I can truly say they enjoy their jobs."
Cons: "nothing this time"
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Mu luggage got broken"
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pros: "Need to give people cheap access to wifi"
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Cons: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Pros: "Food was good for once"
Cons: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Pros: "view above"
Cons: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "Very spacious, good food & service"
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "No entertainment service from Doha to New York"
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Cons: "price and comfort"
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Cons: "Time of flight"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Pros: "Everything was good."
Cons: "Could have preferred more snacks or fruits which we could pick up while flying."
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "Same as my above review."
Cons: "Same as my above review."
Pros: "See above"
Pros: "Fligjt om time. Smooth landimg Friendly environment."
Cons: "Could have provided asian dish from.doha to.newyork.flight"
Cons: "No facility for baby"
Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"
Cons: "Lack of food options for vegetarians unless pre-ordered."
Pros: "Attentitive staff, leg room, food, entertainment - all great"
Cons: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Pros: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Cons: "got non-vegetarian food in spite of choosing veg"
Pros: "Great space in economy! Great entertainment selection! Great food!"
Cons: "I couldn't hook up my personal earbuds"
Pros: "Efficient, clean, friendly"
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "Everything is perfect."
Pros: "i like the food."
Pros: "The flight from Dubai to NYC was great"
Pros: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."
Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"
Cons: "The plane was very messy and not well kept throughout the flight. The fight attendants expressed levels of frustration with passengers as if we were bothering them. Me and the the passenger next to me lost picture during a movie that were watching and had to have our monitors reset."
Pros: "Treated superbly!"
Cons: "Absolutely nothing."
Pros: "The seat and the flight were very good."
Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
Pros: "I like that Jet blue offers movies on the flight and that they accepted Emirates international baggage rate without any questions. That was very important."
Cons: "I can't think of anything negative."
Pros: "Plenty of food provided, and crew is very friendly."
Cons: "When boarding at Brisbane Airport to fly back to Singapore, ground staff at the counter called out the boarding passes allocated from back rows to middle rows to start boarding; thereafter the remaining rows were never called out, so passengers like us holding front to middle row seats and following the rules naturally were left behind, at a disadvantage. In the end when not many passengers were left in the Queue, then we joined Q at the back to board."
Pros: "We flew on time"
Cons: "It was ok"
Pros: "Service is nice also food"
Pros: "Liked everything."
Cons: "Little options for food with no meat."
Pros: "SEATS very comfortable. Timings very accurate other than the weather delay. Staff very courteous. Food is great. Aircraft is equipped with every possible thing"
Cons: "Internet didn't work at all"
Pros: "There should be a limit on drinks. I sat next to a raging alcoholic who (thankfully) liked me, but became more beligerrent with each bottle of wine and can of beer. By the botton of 1 beer and minibottle # 6 she was literally shouting every curse word in the book (though she had a clear fondess for the "f word"), hugging me on a 5 minute basis, and "fake threatening" to punch at least 3 other surrounding passengers in the face for asking her to quiet down. None of the crew asked her to be quiet despite passenger complaints to emirates staff. In fact, they brought her another beer and some red wine following said complaints! After 3 hours I coaxed her into quietly watching a movie. If emirates had cut her off at drink 4 then I could have spent more of my time relaxing and enjoying the amenities I anticipated on that flight. Instead, I spent nearly the entire flight managing a drunk passenger for the betterment of all passengers within earshot."
Pros: "Everything was the absolute best of any flight I have ever been on in 40 years."
Cons: "There were a number of people carrying H1N1 and coughing violently. I have since contracted H1N1, I had a fever of 105, and I have had to miss over a week of work. Another person that I kept in touch with from the flight has also missed work and is also bed ridden. It might be worthwhile investment to start asking sick passengers to wear masks. I am not sure how you could gain compliance, but it would be a good idea."
Pros: "Everything from checking in, boarding to accomodating me in a hotel in dubai was excellent. Staff could not of done any better."
Cons: "Bumping plus the conditions of the bathroom"
Pros: "Liked Dubai Connect and appreciate the complimentary stay in Dubai as I had a very long transit time of 8 hours."
Cons: "Catching connections when landing in Dubai Airport could be managed better. The ground staff did not prioritize getting the people with short connections to their flights on time. There were cases where passengers missed their flights by a few minutes and this caused a lot of distress with the passengers as they would have to wait a long time for the next flight."
Pros: "A long flight of 14 hrs is not easy on any passenger. The entertainment ( films ) were new and popular.I had a broken leg yet I felt comfy, I should have requested for some help to the leg.The food came at odd times, I was flying back to the US from SL.I thank Emirates for providing me with priority boarding. The pretty ladies on the crew must improve their English, yet very pleasing. Tilak"
Pros: "The food was good, but the service wary slow. The boarding was done well, but the arrival of the suitcases was terrible long."
Pros: "Plenty of entertainment. Cozy and spacious seats. Good service. Live cams were awesome. Food was okay."
Cons: "Nothing really. Good experience overall. Pizza was overcook however, not of a big deal though."
Cons: "food is so poor"
Cons: "I was wiling to pay cash for an upgrade; however, it was unbelievably high."
Cons: "Food At chennai was terrible, made stomach upset and throw up."
Pros: "Good service"
Cons: "I didn't like how there were no vegetarian meals left when it came my turn for the whole flight."
Pros: "Very comfortable seat, excellent choices of entertainment and service. Arrived ahead of scheduled time."
Cons: "Nothing everything was excellent"
Pros: "The cabin, our seats, the service, and the bathrooms were excellent."
Cons: "The boarding process was less than ideal. Many individuals asked for boarding pass and passport which added to delays and was confusing. My daughter's entertainment system had a glitch."
Pros: "Excellent crew"
Cons: "Food was not good, however they served lot of drinks and snacks"
Pros: "The service was TOP-NOTCH! Have never flown on an airline as luxurious and service-oriented."
Cons: "There was one point where a flight attendant forgot about a request I made and I had to seek her out to get what I needed."
Pros: "I enjoyed the attentiveness of the crew members. They were pleasant and went out of their way to meet the needs of the passengers. The food was delicious."
Pros: "It is an excellent airline with a high level of service and terrific amenities."
Pros: "everything from the boarding to the disembarking was handled very well; the staff was friendly & professional, the planes were the most comfortable i have flown in economy class, the food/beverage service was what you would expect for business class; finally, the price was less that almost every other carrier; i know that have a limited list of flights out of the usa but if possible we will fly them again"
Pros: "Good food, comfy planes, a world of entertainment options. I like the back first boarding. It makes more sense."
Cons: "The cabin crew could be a little harsh at times. Mellow out, give me an extra 30 seconds to fill out my customs form before demanding my tray table be stowed."
Pros: "I loved the services provided by this airline. I loved the hot towels provided to freshen up and the meal and beverage service and also the movies available to watch."
Pros: "In addition to all the other bests, the Airbus A380 is the best plane I've ever flown!"
Pros: "I liked the meals, the attention of the staff to your wants and needs for snacks, beverages, getting through the aisles, etc. Really loved all the entertainment possibilities: hundreds of movies, tv shows, music, so much so that I never even got to the games or podcasts. Also, in the back there were plenty of empty ROWS of seats, so my friends and I, and dozens of others, were able to lie down and get some good sleep."
Cons: "They sprayed Lysol down the aisles, probably for the smell. I'm sensitive to cleaning products so it bothered my sinuses, but I understand why they sprayed it."
Pros: "The plane was clean, the staff helpful and nice, the food was good, and the on flight entertainment was good."
Cons: "The Internet was really slow."
Pros: "The crew was helpful and nice"
Cons: "Better seats and cost should be less"
Pros: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Cons: "More food, drinks & snacks. Especially on such long flights."
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "Everything is great"
Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Pros: "The staff and there were great movies on the flight."
Cons: "That you had to special order vegetarian options or they wouldn’t have any sometimes, and I couldn’t online check in so I couldn’t make the special order."
Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"
Pros: "Left earlier than expected and accomedations with movies and food was great"
Cons: "They were limited with certain meals"
Pros: "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Cons: "Delayed flight caused a lot of problems and charges for us"
Pros: "There was more leg room and the food was excellent!"
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Pros: "The flight attendance were polite and helpful. They are very generous in pouring the red wine for the passengers. Food/beverages are fine as compared with other cross Atlantic airlines. The captain was very pleasant during his in-flight announcements; complete and thorough. The bathrooms were quite clean."
Cons: "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
Cons: "Plane was very warm"
Pros: "Great service"
Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"
Cons: "No Wifi on a 16 hour flight is simply stunning to me."
Pros: "Great movie choices"
Cons: "Seat spacing was horrible"
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"
Pros: "Comfortable seat , surprisingly good food"
Pros: "I liked the crews the food just ok. It was a long flight,my back was uncomfortable."
Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Pros: "Food was incredible and the staff were so accommodating! Absolutely loved it!"
Pros: "Excellent, kind, professional crew and timely flight."
Pros: "Everything went us per schedule. The staff nice and polite."
Cons: "The seating is too cramped ."
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Crew is always very attentive and helpful."
Cons: "Need to have more movie and tv show choices. The food could also be a bit better."
Pros: "Great service. Nice plane. Flight attendants were attractive"
Pros: "Good communication about departure delay, check in was fast and efficient."
Cons: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."
Pros: "After being unexpectedly upgraded to premium economy at the gate, I was very pleasantly surprised to find that the seats were even more comfortable than I would have expected for this section. The reclining pitch was excellent - even for the people sitting behind. There is a hassock-like panel to elevate one's legs about 45 degrees. Almonds instead of peanuts, a menu option with a main of a nice piece of steak (that could be cut with an airline knife!), amenity kit... Very happy passenger."
Pros: "The quick response of flight attendants and the comfort of the economy seats."
Pros: "It seems like it has little more space than other airline I use to ride for international. Entertainment has more verity to watch. Personally I thought I book the seat within 48 hours but they said it didn't go though but I got better seat though a ticket counter."
Cons: "Website is little confused and try to book the seat arrange wasn't work . Try to book mileage,book seats,see satuts of schedule over all Website is little confusing."
Cons: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Pros: "The food is great"
Pros: "Excellent service. Very clean, mostly."
Cons: "Tight seats. Not the worst, but still tight. Bathrooms could get messy and unstocked."
Pros: "Smooth, quiet and comfortable overnight flight from Vancouver to JFK"
Pros: "The staff both when checking in and on board were excellent. The seating space was better than other international flights we have taken in the past and since. The food was better than what we received in the other flight we took later the same day (with another airline). We highly recommend Cathay Pacific."
Cons: "The entertainment options could be better - but this is just a minor flaw in their overall service."
Pros: "excellent entertainment selection"
Cons: "no bottled water, the tap water tasted terrible and chemically treated! also the flight was delayed 15 minutes but ended up landing 50 minutes late, i cannot see how they were not able to make up the time in the air for something so small. I also saw premium economy and asked for an upgrade, they wanted $1000, which when i saw the cabin and the amenities was happy i didn't pay for because compared to Japan Airlines which charges a fraction of this for the upgrade, Cathay is a shame."
Pros: "The entertainment options were good with many choices to choose from."
Cons: "The seats were very uncomfortable with little leg room, especially when the seat in front reclines back. A few years back I flew the same route with Cathay Pacific where the seats had hard backs and reclining did not affect the seat behind you. That was much better."
Pros: "Only one thing is good, which was the cabin crew of Cathay Pacific provided an excellent service on the plane. I saw smiles on the face and they were really helpful."
Cons: "Don't know why I couldn't check in online.. It made my flight experience terrible because I can only check in when I arrived at the airport, my husband and I had to sit separately. Food are not good in flight and the plane was so bouncing most of the time, it made me sick and have headache really bad."
Pros: "I've really enjoyed the comfort and the stellar services by Cathay Pacific staff. Keep up the amazing service!"
Pros: "screen, ubs charger"
Cons: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Pros: "Same as previous answer!"
Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"
Cons: "1. Food option ran out quickly 2. The row I was sitting in had limited leg room (61)"
Cons: "Nothing not to like"
Pros: "Very good selection of movies with recent releases; the section at the back of the plan with drinks and small snacks was also good music selection was also excellent"
Cons: "the meals were not great and spaced out a lot. no green tea, no eyemasks and socks provided"
Pros: "Overall experience was decent. Food, boarding and entertainment was top notch"
Cons: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("
Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"
Cons: "747 not as pleasant or spacious as A380"
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Pros: "The wide selection of free movies and TV shows. The food is tasty!"
Cons: "Our first flight to LAX was delayed by 7 hours so we spent the day in Sydney airport, spending more money on meals that hadn’t been planned. Because of the delay, we missed our connecting flight from LAX to JFK. The flight we were re-booked on was also delayed for mechanical/paperwork issues so we arrived back home in NYC 8 hours later than originally scheduled. This caused us to spend more money on a taxi since it was too late to take public transportation. it also made it difficult to settle back in at home because both my husband and I had to get up early for work the next day and we missed several hours of unpacking and cooking time we would have had had our flight not been delayed."
Pros: "Very friendly and attentive crew. Varied entertainment options, including a selection of Australian films. Good food!"
Cons: "Cramped seats. There is no need for air travel to be so miserable in terms of legroom."
Pros: "*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day."
Cons: "Over all service was poor. TVs weren't working either."
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "love the selection of food and snacks"
Cons: "staff was not at helpful and friendly as i remembered. Seem a little stress and did not want to be there."
Pros: "Staff was very accommodating"
Pros: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Cons: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Pros: "Nothing special"
Cons: "Airline needs to be more geared to satisfying customer."
Pros: "The flight attendants we're really fun and the food is great!"
Cons: "Boarding was delayed and there wasn't a lot of communication about it."
Pros: "Service and food was pretty good."
Cons: "Didn't care for the movie selection. Not much of a variety."
Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"
Pros: "Flight was full and was delayed. Food was awful this time and the service wasn't excellent. It seems like the crew were tired."
Pros: "The crew in the ground and plane were very accommodating for Sydney to New York flight."
Cons: "On the flight from New York to Sydney the crew were rude and indifferent to needs even condescending."
Pros: "Fortunately for me my wife had to cancel her return flight in the last minute so seat was ok"
Cons: "Type of seats not comfortable. Even MD380 seats were better"
Cons: "tv monitor didn't work well."
Pros: "Attentive cabin crew, plenty of snacks and drinks Good range of entertainment options"
Cons: "One of seats did not recline with button-push, but cabin crew instructed us on the use of the manual adjustment, so it worked out OK in the end. We flew Premier Economy on the LA-SYD outgoing trip; the main difference for our SYD-LA return in Economy was the presence of a 3rd seat in our row occupied by a stranger, so bathroom breaks were a bit of a disturbance for all involved. Still you get what you pay for I guess!"
Pros: "the flight left on time which is always a boon, and the crew were efficient, altho i got the sense that they had done it all many times before, and they were only going thru the motions. the flight was incredibly full, so little room to move around, and leg room is a definite challenge! the bathrooms were good, they didn't smell like most airlines do! Food was generous in portion size, and there were yummy snacks also."
Cons: "the aisles in the plane were very narrow, so getting up to go to the bathroon with everyone else became a challenge! apart from the narrow aisles and the lack of leg room it was a good flight."
Pros: "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
Pros: "Despite very difficult and stressing transfer process and delay of connecting flight for 1 hour, we arrived on time to JFK. The crew was very nice. The food was good."
Cons: "The time for transfer was absolutely not sufficient, because there were long lines everywhere, no signs where to go next. Only at the end of a very long way there was a representative of Quantas to show us the way. We were very nervous because of uncertainty and came late to the gate. Then it turned out that there were many people behind us. The plane was waiting for them for about an hour. Finally, everybody came. It would be much more logical, if from the beginning the connecting flight to JFK was postponed to some more appropriate time."
Cons: "Bags got lost. Not enough time for connection at LAX ."
Pros: "Crew and foodnostfing"
Cons: "Boarding unorganized."
Pros: "Crew service."
Cons: "Seating place."
Pros: "All good"
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "Special food was very bad. It smells."
Cons: "The flight boarded 30 mins after it said it would on the boarding pass, and then was delayed further by an ill passenger. We ended up leaving about 60-90 minutes late."
Pros: "They still serve free food and beverages, even on cross country flights. There were plenty of movie choices to keep us occupied."
Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Cons: "Was not the original scheduled flight."
Pros: "I was able to make a connection without too much hassle"
Cons: "I had a economy plus flight booked and should have been on a Qantas from LA to JFK but due to delays I was put on an AA flight and downgraded to economy. I could have just as easily been upgraded to business - you chose not to do that."
Pros: "Not much"
Cons: "Flight attendants were more interested in socializing with each other than working. More interested in talking about what they were going to do in NY. They were not neatly dressed as compared to others Quantas crew members on other flights, before our meal was served they were eating rolls before serving us. Changing flights was a mess, getting your bags, going though customs, picking up bags and having to go so far in the airport to go check in again was disorganized. Food was not good, fish was fishy, worst meal in three weeks of traveling off and on plans in and out of AU."
Cons: "Food on board from Syndey to Melbourne"
Pros: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Pros: "On board staff was friendly. Good entertainment system but that's about it."
Cons: "We were delayed for re-catering reasons. But there was no vegetarian option for the snack (just a chicken sandwich). I also asked for a window seat and the check in counter said it was all full. There were PLENTY of window seats. I don't appreciate being lied to. I usually select seats during online checkin for all my Qantas flights but did not have that option as I only have my mobile and there is no mobile friendly capability on the app/mobile browser. What is the point of the app?!"
Pros: "Comfortable seats, excellent customer service from staff, and excellent in-flight entertainment. Meals from JFK -> Sydney was good."
Cons: "Meals from Sydney -> JFK was terrible, not sure why since going to Sydney was great."
Pros: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Cons: "Seat comfort sucked obviously!"
Pros: "Good options in entertainment but..."
Cons: "Screen stuttered and was unwatchable for the second leg of the flight."
Pros: "Food and selections were amazing. Aussie do this right. Loved getting a few beers on board and not being charged - it's part of the price. A welcomed perk."
Cons: "Port for headphones only had sound in one ear. Multiple headphones tried with same problem (this was actually on my flight TO Australia from LA. Same complaint as above with overweight customers. Terrible transition at LA. Had to de-board plane, get luggage, be re-routed through the airport with poor communication to passengers about where luggage would be and whether or not we even needed to get it. Since we got right back on the same plane why take us off WITH our luggage only to reboard. The whole process was an exercise in frustration."
Airlines flying from Queensland to New York John F Kennedy Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights