We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.
Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices.
there were extra blankets.
Cold air blasting for 8 hours.
Everything was ok.
The Auckland airport is the closest I have ever been to burning in hell.
Snacks and drinks
No plug in
The plane was clean.
Needed to use a desk since I was unable to check in online. Luckily I got there early enough but waited an hour and a half on line and when finally getting there learned it's because I didn't have an ETA which the website could have told me but didn't so had to keep our fingers crossed that it went through within 5 minutes. To be honest they also could have had someone talking to people on the line to see if they had all the necessary paper work horrible experience.
This flight was full with many families with small children. The parents exercised almost no control over their rambunctious children. A gentlemen in my row turned around to request that the children seated behind him not bang and bump the back of his seat. After 3 such requests a fight almost broke out between adults. I’ve never experienced anything quite like this on a flight. I myself got no rest on the 3 hr flight to Cairns.
Because the flight was short, we had no entertainment options offered. I think I’d like flying more if movies were show, even if the whole airplane shows one movie like they used to do. Otherwise, it was a normal flight...nothing memorable. Though, my fiancé did love the granola bars and raves about them after the flight. I didn’t eat mine so I gave mine to him.
No entertainment options
Our luggage was left in LA. Hoping to get it tomorrow.
|Flights Arrive in||Seattle/Tacoma Intl|
|Flights Depart from||Brisbane|
|Airlines||Air New Zealand, Virgin Australia|
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