This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone
For me, the food wasn't too bad. I had an Indian food meal on the way over, and on the way back a vegetarian one. They also handed out some good sandwiches and snacks, cheese pretsel sandwich, icecream. At least they didn't charge for the water, like on the first leg of the trip!
There was one crew person in particular who was really crabby. I get that they work hard, but..... For instance, I didn't hear what the choices were for dinner due to the overall noise of being on a plane. So I asked her to repeat and she yelled out the choices in an irritable manner. I had ordered a special meal, and she added, "I have no special meal for you." Really negative!
Even in economy plus, I felt like a first class passenger.
Sit in the last row and wait for the food
Kayak dropped the ball with the last leg connection.. or somebody did...
Such a short connection time. 45 minutes does not allow for much margin of error.
It was a smooth flight and the crew were quite attentive.
I didn't like the confusion of boarding. We stood in a long line for quite a while before boarding began. There were three other lines going to other destinations, which made it confusing and packed with people. Check in was a little stressful as well. Due to a belt malfunction, we had to wait in line for a long time without any information. Once we were able to check our bags, my husband's bag was declined. We had to wait in another line before finally getting the go ahead to go to customs. For the amount of money I paid, I thought a snack would have been provided.
Really? Not even a snack on a 6 hour flight?
Service of staff was sub par compared to other airlines serving Germany
I made it home with my luggage.
Absolutely chaos boarding, seats way to close together in both width and length. They had open seats with more room, told me I couldn’t move seats but let others. Each leg of the flight the pilots landed like the plane fell out of the sky! The crew was yet again nowhere to be found during the flight. They do offer food for sale during the flight but it’s at outrageous Icelandic prices!! Never again!!!
Good crew, clean plane, smooth fight. I slept a lot of it, I must have been comfortable.
I would have liked complimentary coffee
The crew was pleasant and accommodating to me, my wife, our 3-year-old and 1-year-old for both legs. The planes were in good shape and everything was on time. The balthrooms were clean and felt spacious. I didn't eat the dinner because we ate a large dinner before the long flight. I did tasted it and it was good. The selections of movies was also very good.
Thw system they use for in flight entertainment was a little glitchy.
The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast.
Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again
this flight was unnecessarily delayed. it was possible to have an earlier connection
Customer service was great.
My bags where opened and my items where stolen from my luggages
The staff was nice
Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel.
That the plane didn't crash.
I missed the flight because I couldn't hear the announcement and because, as it was for the other flights, there was no notice of embarcation. They were no help in being able to provide a solution. I was told to call my booking agent which was in the US; I asked where could I get a calling card they told me, and I kid you not, that I could ask the janitorial crew to go outside to get me a card if I wanted to call. If it was for them, I would have stayed in the airport until I died they wouldn't have cared. I have traveled a bit and I don't think I've ever experienced something like that. I am from a under developed country, so I do understand low quality of service but this is just a matter of being human. Thanks to my friends and family in the US and via internet access I was able to purchase another ticket since I was told that because my ticket couldn't be refunded (???) I couldn't simply pay a penalty and be placed on the next flight. If you are someone of African ascendance and do not want to be treated like fecal matter in human form, avoid that airline. My great aunt is from Maroc and she's an amazing person. I guess they don't make them like that in Maroc anymore.
They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc.
The food and service was superb.
There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us.
The airplane was extremely cold and the flight staff was rude
Timeliness of departure time Ease of navigating airport to find departure gate
Nothing comes to mind Good flight over all
Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts.
Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it.
Washington Dulles Intl (IAD) United States
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