Being charged more than $3 for a cup of tea!
This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.
British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.
Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.
Flat bed to sleep
not enough Indian Movies
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.
My seat was comfortable, with good head and neck support.
Not good I book a fly
Crew and captain we're very kind and friendly
Friendly and kind captain and crew
I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!
Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow
Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time
Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!
Bucharest Otopeni Intl (OTP) Romania
Washington Reagan-National (DCA) United States
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