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Cons: "The power outlets did not work."

Pros: "Very well organized, smooth boarding, early arroval"

Pros: "Comfortable seats and updated plane."

Pros: "Comfortable."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."

Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"

Pros: "Nothing"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"

Pros: "JetBlue never disappoints. Professional through and through."
Cons: "Nothing."

Cons: "Awesome and early !"

Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."

Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."

Cons: "Second leg of a round trip, and BOTH legs were significantly delayed - the first for almost four hours, the second for almost an hour - and both due entirely to scheduling errirs by the airline."

Cons: "Too late"

Pros: "The flight was very nice."
Cons: "The 3.5hr delay. Beginning to wonder if delays are a bug or a feature."

Pros: "Was a great flight until after landing at DCA, no gates were available."

Cons: "It was great. I slept and did not partake in any hospitality."

Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."

Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."

Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."

Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."

Cons: "Delay flight"

Pros: "I had 2 hours of napping which was very much needed."

Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."

Pros: "Professionalism"

Cons: "Not acceptable for plane to be 100 minutes for no real reason"

Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"

Cons: "Flight was delayed 4 hours because Jetblue does not know how to fix the toilets on their planes."

Pros: "Efficiency"

Pros: "Even though I think of JetBlue as a economy carrier, it still felt very professional. It seemed more professional and less stressed than any carrier I have used of late, particularly through the boarding process."

Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."

Pros: "Thanks, Jet Blue! It was a great flight!"

Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."

Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."

Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."

Pros: "Left on time and arrived early both ways."

Cons: "2 and half hour delay, after being ask to be at airport 3 hours before flight due to construction at terminal. So with that sat at airport for close to 6 hours waiting."

Pros: "Efficient crew charge"
Cons: "Charge for earphones"

Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."

Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"

Pros: "The staff were sweet and knowledgeable."
Cons: "N/A"

Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."

Pros: "Direct TV...during the entire flight!! I usually fly SW because of the no baggage fee. On this particular trip, I was able to send my bags w/ my sister b/c she drove to Orlando and back to VA."
Cons: "It would be nice if JB included 1 checked bag w/o a fee. However, I did enjoy the fact that I had DirectTV to watch and it wasn't a really big plane. I liked the aisle and window seat options."

Pros: "The entertainment aboard"
Cons: "The flight was delayed 45 min,Weather was fine:("

Cons: "waiting for my luggage"

Cons: "Delay."

Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"

Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."

Pros: "Excellent service throughout."

Pros: "On time. Courteous and friendly crew."
Cons: "Nothing"

Pros: "The movie"
Cons: "Boarding prosses and rude flight attendants tot flight are always late"

Cons: "The flight attendants were fantastic!"

Pros: "this is the airline"

Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"

Pros: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Cons: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."

Cons: "Better allergy aware food."

Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."

Pros: "N/a"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"

Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."

Pros: "On time boarding. Good entertainment options, friendly staff"

Pros: "room and services"
Cons: "can't think of anything"

Pros: "We left early"

Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"

Pros: "wonderfu crew... very helpul`"
Cons: ".."

Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."

Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."

Pros: "Easy and quick"
Cons: "No complaints"

Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."

Pros: "We didn’t order food and there was no online entertainment"

Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "The overall flight was good."

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Cons: "Jet airways sucks"

Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."

Pros: "Great crew and passengers"

Pros: "Entertainment offered, USB charging options."
Cons: "Too much food offered."

Pros: "Within Europe KLM short flights are very good. They give you a snack and something to drink without charge."
Cons: "Seats,are a little tight but like most other airlines."

Pros: "Nothing."
Cons: "Reservation. Checkin. Seating. Flight."

Pros: "It was a really good flight minor turbulence towards the end. Flight was on time, smooth flight. NO tvs on this one."
Cons: "I wish they had more snacks like JetBlue but all was fine. TVs on every plane would be nice."

Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"

Pros: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Cons: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"

Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"

Pros: "Smooth flying"
Cons: "The entertainment units were terrible. Touch screens effectively impossible to operate in this 737-800."

Cons: "I left my wallet on this flight. It was extremely frustrating that I was unable to speak to a live person to find out if the wallet had been recovered. I filled out the form online and now have to wait 2 to 3 weeks!"

Pros: "Boarding was efficient and easy. For the first time on any airline, the crew was over-the-top friendly and my special meal request was excellent."

Cons: "Landing at Reagan national is generally pretty bad"

Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."

Pros: "I liked nothing, because the flight was 4hrs late and had 20 on standby."
Cons: "4hrs late, 20 on standby, missed connection, had to travel a day later and spent 14hrs in the airport."

Cons: "I'm just glad that we got to the airport 2 1/2 hours early because we needed it. We had to check a dog so we had to go through the special needs line, they had 2 out of 20 of ticket lines open. My wife also needs a wheelchair and after 45 minutes of standing in line, I spoke to one of the idiots that are supposed to be there to help and he went and got a wheelchair which I had to push my wife in the wheelchair through the zig zag line with 2 large suit cases and a dog. It took us an hour and a half to get tickets and then they called for someone to push the wheelchair and we where told to wait for them there. We waited for 10 minutes for someone to come but no one came so I started pushing her towards the Sercurity check line and finally someone came to push her and he stayed on his phone the entire time. When my wife got to the point where she needed to walk through the metal detector she was having a little trouble getting out of the chair so they told her to just stay in the chair and they would push her through in the wheelchair. When she got through, they almost strip searched her and patted her down like she was a criminal. That took another 25 minutes!!! They the guy pushed her to our gate and insisted on taking the chair back with him, so 5 minutes later they asked if it was anyone who needed assistance getting on the plane. I went up and told them that my wife needed a chair to get on the plane so they had to call and get another chair which took another 10 minutes and finally we got on the plane. It took us 2 hours and 15 minutes to get a ticket and go through Sercurity!!!! Very very very unprofessional!!!"

Cons: "Free streaming movies on WiFi did not work (the system was broken on this aircraft according to the customer support). We had 3 people flying together but did not get the seats assigned in one place. Yes, we did not pay extra for confirmed seats but since we were buying 3 tickets I think 3 seats close to each other (if not in one row) should be expected."

Cons: "make me sleep in the airport unexceptedly"

Pros: "Quick hop from Cincinnati to DC - efficient, nice flight."

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Why did my seat assignment have to be done at gate. I booked early and had picked a seat on eac flight."

Cons: "Plane was not clean and had dirty kleenex and yogurt containers in the pouch. Flight attendant told me to just not use the pouch."

Cons: "The gate was so far away for a flight that takes 29 minutes."

Pros: "The plane was clean, and the stewardesses were really nice. Even the passengers were really nice!"
Cons: "I had to check my bag even though I usually carry on with me."

Pros: "Eh"
Cons: "No delay. Seats were horribly uncomfortable."

Cons: "Weather delay 5 hours"

Pros: "Absolutely nothing. At least I made it to DC but what the f. They made us board late and then told us to inboard and blamed the weather when other planes where just leaving they couldn't tell us they didn't want to work anymore and then 6 hours after we were able to board. Really bad."
Cons: "They should have offered food vouchers instead of the bad junk food they offered which wasn't enough to feed all the passengers plus the supposedly delay because of the weather was low when you could see planes leaving every half an hour."

Cons: "Nothing, great job"

Cons: "Better seat cushions! There is not much padding & the seats get really hard."

Pros: "na"
Cons: "AA has a tendency of delaying flights."

Pros: "Clean and comfortable main cabin."
Cons: "Lead flight attendant too casual. Didn’t wear jacket, didn’t even know he was a member of the crew until he walked the aisles mid flight. Wore Bluetooth headset around his neck. Inflight WiFi entertainment didn’t work at all. Internet (AA.com) seemed to function."

Cons: "The airline"

Cons: "WIfI didn't work"

Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."

Cons: "It apparently was not noticed until the last minute that the plane parked at the designated gate was not the right plane. Just as we were ready to board, had to change gates. the announcement of new gate was not in clear English. Instead of saying 'C' as in Charlie, just C3, which sounded like a D, which would have been a concourse change. Little things, but they add up, when your previous flight was late on arrival."

Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."

Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."

Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Pros: "Crew service"
Cons: "Very cramped seating Delays on both flights"

Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."

Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"

Cons: "American Airlines is always late"

Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."

Cons: "Too cold on the plane"

Pros: "The crew was professional and very accommodating."
Cons: "Cramped quarters."

Cons: "Took forever"

Cons: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."

Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"

Pros: "Nothing very unhelpful staff also very rude"
Cons: "How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again"

Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"

Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."

Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."

Cons: "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."

Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."

Cons: "Never enough leg room!"

Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."

Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."

Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."

Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."

Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"

Cons: "Bags left behind."

Pros: "The Space And Comfort Of The Plane Was Very Pleasant."
Cons: "The Snacks Could Be Better And They Could Have A Better Entertainment."

Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"

Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."

Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."

Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."

Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."

Pros: "All went well with the exception the crew was late"
Cons: "Crew was late"

Cons: "The check in process took to long. In line more than an hour."

Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"

Cons: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"

Pros: "Very professional. Overall great. WiFi was free. Very fast. Left 3 minutes early and arrived 17 minutes early."
Cons: "Made me reprint my boarding pass. Bad food. No outlets. No in-flight entertainment."

Pros: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."

Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."

Pros: "Fine for what I expected"
Cons: "Fine for what I expected"

Pros: "I have gotten used to the added costs for baggage. At least they didn't charge me for a seat assignment this time. The crew were nice and the flight went well."

Pros: "Everything went smoothly for the most part. Any chance you will get on flight wifi soon?"

Cons: "Lost bags"

Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."

Pros: "Getting off the plane was the best part"
Cons: "Babies crying kicking my seat screaming in my ear"

Cons: "seats"

Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."

Pros: "Nothing"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."

Cons: "Plane was dirty, flight delayed, lost my bag, awful."

Pros: "On time, smooth landing, polite flight attendants"
Cons: "Seats, tray tables, pay for carry on"

Pros: "Despite DIA being closed the day before, we were only 35min late for departure, flight was without event and a timely arrival at DC. It may have been cheap, but you got what you paid for..."
Cons: "Bloody small seating, no refreshments."

Pros: "Nothing"
Cons: "the crew was incredibly rude (to others and myself) the flight was delayed three hours and we weren't notified until we were supposed to board"

Pros: "It was fine--took off, polite crew, and landed safely. Can't complain about that."
Cons: "Our plane was delayed for over an hour. Picking up a bag from Frontier takes forever because you have to check what would otherwise be a carry-on. I wasn't aware of this as it was my first time flying with Frontier. Knowing that, I'd be able to schedule better. Don't love that they don't really give any refreshments or snacks."

Cons: "Cancelled and terrible customer service"

Cons: "Having to sit on the plane for four hours in the same position of the seat."

Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."

Cons: "They charged me 70 for bags.... Which is insane.... Without warning basically."

Pros: "Flight was on time. Arrived early. Crew pleasant. Hate the add on's but that is Frontier. New seats not comfortable"

Pros: "Speed with which I was boarded Pleasant Crew"
Cons: "Not able to get the seat I wanted Uncomfortable seats Having to pay extra for a small checked bag"

Cons: "Frontier not only raised their baggage rates, but they failed to load the luggage of at least seven passengers onto a one-way flight."

Pros: "The crew and boarding. Since I paid for a better seat, I was in front of the line."
Cons: "My seat didn't recline even though I paid an extre $50 for a better seat. Seating is very uncomfortable for me if I can't recline my seat slightly. Seats need to be more ergonomically designed for comfort. Also, not music or TV. The old planes use to give you these choices. The new planes suck!!!!!"

Pros: "Crew was nice and had a soft landing. You do get one free personal item wether it be a backpack or suitcase it's just supposed to fit under your seat and i put mine in overhead anyway so im sure it's fine as long as you get on the plane. so not sure what everyone else was rating. if you plan on extra baggage add it online it's much cheaper if you don't get it online add it at your check in kiosk BEFORE you go through security and it will save you 20 bucks."

Pros: "They should offer a tiered check-in scheme for baggage so it should be cheaper for those with small bags that are just checking it in for the convenience of others to not be cramped needlessly with baggage in their leg space."

Pros: "NOTHING!"
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."

Pros: "Nothing"
Cons: "The seats are extremely thin, very closely positioned, absolutely everything is for a fee, so if you weren't exhausted from sitting, you were exhausted from getting nickel and dimed. I will stay away from any Frontier flights from now on."

Cons: "Once I payed for the overpriced checked luggage fee and the hidden carry one fee and then had to purchase a seat on every leg of my flight, it cost me $166.00 to print my boarding pass. WHAT!!! Biggest scam I of airline moguls I have ever dealt with. Not only will I never fly Frontier again or never recommend Frontier to anyone, I will surely go out of my way to make sure everyone knows what a rip off it is to fly Frontier. I could have flown on a decent airline non-stop with a soda and maybe even a movie for what it cost me to fly frontier."

Pros: "CHEAP!"
Cons: "Flight delayed 4.5 hours for mechanical problems so we didnt arrive in Dallas until 340am. I understand these things happen but g'dam how bout a contingency plan Frontier"

Pros: "They got us there alive. Boarding went smoothly. Everyone was more than happy to exit the plane as quickly as possible."
Cons: "Not having flown for 6 months, we were not prepared for the nickel-and-diming that Frontier has become. The astronomical baggage fees were a complete surprise- they were nearly as much as our tickets. And why charge us for the same bags there and back? They charged for picking your seat, they charged for a soft drink,though we think they likely waived the fee for breathing their stale air. The staff, historically great, were short and clearly frustrated with what their roles had become, with looks that shared our incredulous stares of bewilderment. We used Twitter to voice our frustration and though they replied quickly, they said we could negate a percentage of the fees if we joined a new but obscure program... which of course charged us more fees. So sad to see our favorite airline reduced to this impractical, impersonal money-grubbing caricature of corporate greed."

Pros: "Basic seating was ok, but not comfort based."
Cons: "Finding out at the gate and not at counter (where we paid to check bags $30) that we needed to pay $45 per carry on. No this flight became an unexpectedly $200 more expensive"

Pros: "Not much you can do about the weather, but we were given very few updates and those we could barley hear."

Pros: "Flight was direct which is good."
Cons: "Time of flights are limited. Need more options. Drinks on board are pricey I thought"

Pros: "It was a smooth flight, on time arrival and departure"
Cons: "They are smaller planes so it is a little cramped, but for the price"

Pros: "Nice as it was a direct flight."
Cons: "Lured in by cheap price, then found out with all the bag fees, and if you want a drink on board you have paid the same price for an airline that has comfortable seats. The plane boarded 30 minutes early, which would have been fine if we had left early, but instead sat in the uncomfortable seats an extra 40 minutes until everyone made it to the plane. Last time with Frontier unless they are the only carrier gong to my destination."

Pros: "Nothing, it was the worst flight that I ever take."
Cons: "Customer service was a bummer. Charge for carry on? !!!!!! It's like stealing. It's stupid and it's not fair. The seats was so tide, it was like clastrophobia. All in all, bad experience ever."

Pros: "I was looking for an affordable flight to go on a weekend visit and I found a great rate with Frontier. The flight was boarded and departed in time. The aircraft was large but the seats are small with little padding and little leg room. For a two hour flight and for the fare I got, this flight was what I needed; I wasn't looking for amenities or comfort so this met exactly my needs."
Cons: "It is necessary to check in 24 hrs before and if you forget there's an extra charge to check in at the airport."

Pros: "nothing"
Cons: "everything"

Pros: "Leg room in the front was adequate ."
Cons: "Seats were a little uncomfortable ."

Pros: "The flight was speedy, crew did not disturb my sleeping."
Cons: "Luggage and seating upgrade fees. Seemed to nickle and dime you a bit."

Pros: "Their system of having people pay for carry on and having them board first did seem to make boarding go more quickly."
Cons: "Realize that Frontier's rates are not as much a "steal" after you pay for things like baggage (checked or carry on you'll have to pay something), any food or drink beyond 4 oz of water offered one time, or seat selection (obviously optional). If there was entertainment, I didn't know about it. There isn't even any printed material beyond the safety card and the menu of drinks or snacks for purchase. Bring your own food if you want to eat more than chips or trail mix."

Pros: "The flight personnel are great. We continue to receive a great value and great flights with Frontier"
Cons: "The contract employees at the Customer Service counter in DEN were totally incompetent this time. We could not get a simple question answered by the individual who spoke to us. We finally left the counter in total amazement and disgust. The ticket counter people at DCA were totally clueless.....only a single person there watching and instructing the other 6 or more managed to get the job done......although very slowly. I don't know if the baggage claim people at DCA are Frontier controlled, but they are horrifically slow......it took an hour to get our bags. The only actual flight complaint I have is the new seating......it is terrible.....the slouching position is absolutely awful."

Cons: "See above."

Pros: "I liked that it was on time, efficient boarding and a quiet flight."
Cons: "Extra fees for seat, carry on, beverages….."

Pros: "crew"
Cons: "awful seats, I am a small person, but even so... no entertainment, no food at all..."

Cons: "Are you kidding me with my fee for carry on bags? That's a joke right? It costs more to carry on a bag than it is to check one. Frontier needs to re-figure their business plan and not charge for a carry on. That's just monopolizing onpeople and it isn't right. I'm very disappointed in frontier. I won't fly with them again until things change"

Pros: "Not much"
Cons: "Almost as bad as Spirit now."

Cons: "The seats don't recline at all. Would have been nice to lean back on a long flight."

Pros: "We arrived at our destination."
Cons: "2+ hours late. No power adapters. No wifi. No entertainment. No food."

Pros: "We wew on time."
Cons: "Being forced to check a small carry on because I had a purse. Who does that? I would rather have paid more for my ticket than have to wait at baggage claim for 30 min at midnight. I couldn't sleep because the seat doesn't recline. It was hard to work because the tray table was too small to use my laptop. I've flown frontier in the past, but will probably never do that again."