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I am United’s newest fan. The planes are clean, the staff is so friendly and snacks are more than just old pretzel crumbles. The captain came and said hello! Truly amazing experience

1 person checking us as we boarded, left gate on time, 12.30 we are told we were held for 15 mins as other flights were waiting to take off, captain due to rain … they were having a longer gap between take offs , 3pm we took off , they went land route via New Orleans in to Florida landed at 5.45pm offered coffee and a biscuit

Service was slow Flight was very loud at back of plane

There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.

Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.

Comparing premium economy trips to other airlines United performs poorly in regard to food, service, bathroom cleanliness etc

They took us all the way to Monterrey to tell us they United were not allowed to land and we were sent back to Houston. Terrible experience.

Fine except from Chicago to moline three different gate changes and flight times

We had a delay, but thankfully I made it to my connection. Overall it went smooth

Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.