Seats could be more comfortable
immigration process in MX is horrible. entered MX via bus and exited via flight. never received an immigration card upon entry but one is required to depart. immigration card can only be acquired with MX pesos. only place to obtain MX pesos is at airport money exchange at a poor rate. wasted an hour and almost missed flight. this coupled with COVID testing and chaotic airport verification process is extremely off-putting.
We waited on plane for 1hr after landing because Alaska Airlines apparently only has 2 gates available to them at O'Hare. United flights were occupying both of these gates when we arrived, so we just had to wait until they left. Odd situation. If others have had similar experience, I would suggest not flying Alaska into O'Hare.
Both flights were on time with no delays or cancellations! Crew was polite and extremely helpful. I would fly Alaska airlines over United or Southwest any day!!
Stewardess was really kind and empathic.Not such a common thing, nowadays!!
I had asked for a wheelchair but I had to hunt down someone and when I disenbarked, there was no one there to help me and I had to walk all the way up the ramp and could not breathe ,a few of the passengers were very upset because I could not catch my breath,they were more helpful than the airlines. The young lady who was supposed to help me did not show. A passenger started to push the wheel chair towards where I was supposed to be picked up by my son. Things were more organized in Portland,Oregon. The flight was very good.
Cons: "Could have had a screen for entertainment vs relying on customers to use their own devices which may not be set up for movies."
Cons: "Alaska Airlines is always a great experience"
Pros: "Great experience for a small airport in Loreto, Mexico."
Cons: "Not much, overall pretty good."
Cons: "The flight itself and the crew are typical of Alaskan Air quality, but there was an unruly passenger directly behind me kicking, punching, screaming, and swearing for the better part of the flight which made the surrounding travellers extremepy uncomfortable."
Cons: "The pkane changed departure times, so i was stuck in airport until 440 pm and i had to pay $60, to change ticket."
Cons: "Really turbulent, but I realize that’s out of the pilots control. WiFi was not good. Plane seats were somewhat comfortable."
Pros: "good service good flight"
Pros: "Good crew"
Cons: "Delays, boarding slow"
Pros: "It was from missing my connecting flight since I wasn’t able to get to my destination that day I had to wait a day."
Cons: "Pay for my parking since I had to leave that day and come back the next day."
Pros: "Crew was great, seat was ok"
Cons: "Everything was groovy"
Pros: "Premium seat was nice"
Cons: "Wish exit row seats reclined"
Cons: "They’re amazing crews"
Pros: "The crew was friendly."
Cons: "The seats were very uncomfortable. They were unable to recline at all!"
Cons: "I’m tired of every airline nickel and diming flyers to death with fees for checking bags, extra inches for reasonable leg room, boarding options, etc."
Pros: "Our seats were comfortable."
Cons: "Snacks could be improved for Premium seats."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Flying home"
Cons: "Drunk passengers"
Pros: "Left on time, boarded early"
Cons: "No snacks!"
Pros: "Thistle plane was spacious and had a lot of legroom in economy cabin."
Cons: "thereay behave been ipads to watch movies on but not sure if you had to pay. No screens on seat backs, but I actually find that pleasant."
Pros: "Fast flight and pleasant crew"
Pros: "They were very hospitable and humorous"
Pros: "It was excellent. They even waived the baggage fee!"
Pros: "Clean airplane, great customer service, cheap tickets, carryon is free, airplane has plenty of carryon space, provide free inflight drink service and inflight movies. Never Fly Spirit Airlines"
Cons: "No tv’s"
Cons: "The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "From booking to the actual flight everyone made the process easy."
Cons: "Arranged for handicap assistance once we landed, but Austin airport did not have it available. The flight/flight crew was great!"
Pros: "Plane was on time. Boarded quickly. Price was great nonstop from San Diego."
Cons: "No docking plugs for charging ANYTHING?? Very Old plane with zero amenities."
Pros: "The flight was fast and easy. No complaints."
Pros: "Efficient, comfortable, friendly staff."
Cons: "Late aircraft."
Pros: "My return flight was precisely on time, boarding was efficient and the offer for a free chat service while in the air (though I didn't use it) was a nice touch."
Cons: "While my flight was short and snacks weren't necessary, I was pretty underwhelmed by the snack offerings."
Pros: "The flight was on time and very comfortable. Nice leg room. I could plug in my phone to charge which I thought was great. They even had tablets that you could rent and watch a movie. Checking in was uneventful - very smooth."
Cons: "The only problem was that we had one piece of luggage that didn't make to Syracuse with us. It was taken off the plane in Seattle and not put on our next flight. We are waiting for it's arrival. Hopefully soon."
Pros: "They had a seat to Portland last minute today when southwest inexplicably cancelled my flight. Beautiful service, on time, friendly counter and airplane employees"
Pros: "Attendants were super friendly and very efficient. Seats were comfortable & our plane home was early."
Pros: "very great service and staff, clean airplane, space"
It was a 10 hour flight, and for the first time in my life, I paid for the equivalent of business class, We were served a VERY small dinner and “breakfast” and there was only one bag of truly stale peanuts as a snack. I am honestly not picky at all, but the breakfast sandwich was borderline inedible, not due to taste, but I guess during the microwaveving process the bread, cheese and egg had melted to form an unknown substance. It wasn’t just mine. Halfway through the flight I was really hungry. And during those 10 hours, I got exactly one cup of coffee, one bottle of water, and 1 Coca-Cola’s because I asked for the entire can. I was less than pleased for a $3500 flight.
Flight randomly cancelled last minute.. my choices were to fly out/land really late in the evening, or choose a different layover a day later. Inconvenient.
Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s.
Cons: "Seat could have been more comfortable"
Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Cons: "Smooth flight, great crew."
Pros: "The crew was polite and welcoming."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Pros: "Seats were comfy movie was great"
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "If it had left on time Waited 3 hours at the airport"
Pros: "Each leg of the flight didn't take as long as initially purported."
Cons: "The second leg of the flight from Seattle to Honolulu was rough. The plane was very outdated and the female flight attendant in comfort plus did not have any customer service. She repeatedly skipped our row, even with the call light on. For a long flight, especially with Delta this is unacceptable"
Pros: "Lots of in flightentertainment options"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "My upgrade was fabulous!"
Pros: "Delta is always great to fly on, but this was not the best.."
Cons: "We had delays EVERYWHERE. What is usually a 40 minute flight from Birmingham to Atlanta took an hour & 25 minutes. Once I landed, I had to connect allll the way on the other side of the airport. Once in air, things were fine, just hot. However, due to weather, we had to fly for an additional 45 minutes in the sky. The crew was as nice as they could be in that situation just overall a frustrating."
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Cons: "4 hour layover in ATL too long"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "I love the media that is INCLUDED in the price of your ticket on Delta Flights. That sets Delta apart for me."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Cons: "Unkindness of gate agent"
Pros: "On time"
Cons: "No entertainment Small overhead bind"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
I flew business class 2A, food was good (not exceptional) but for $3,000 airfare good value for money - was on time and and crew were attentive, multilingual so no issues. Deboarding took some time but was Panama airport issue not the plane. easy travelling.
Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."
Pros: "Everything went smooth the trip was fast. The crew excellent So far so good!"
Cons: "The transport from terminal to Customs was a little slow."
Pros: "FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION"
Pros: "Crew was very helpful."
Cons: "Took a very long time in check in. Agents were very nice; just very slow. Should have kiosks in Buenos Aries. We did not have internet to get our tickets before going to airport."
Pros: "Business seats good Food good Well taken care of."
Cons: "Seat is uncomfortable and food is terrible."
Pros: "The crew"
Cons: "Entertainment. Games were blocked. Movie section was poor."
Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"
Pros: "Best food (dinner) I may have had on a flight. Good movie choices."
Cons: "Better signage to know what group is boarding at what time."
Pros: "Land crew at BA."
Cons: "Onboard service (Food, entertainment and comfort)."
Pros: "I like everything, the flight was very relaxed, the breakfast good and a beer in the end of the flight was perfect."
Cons: "the connecting flight was missed due to the 30 minute lay over, plane was late landing and we were stuck in the back of the plane. Once we found the service desk the woman was really rude and uncaring and then charged us $300 to rebook us on a flight leaving 5 hours later. They lost my luggage."
Pros: "Pricing is very reasonable."
Pros: "in this particular flight, nothing! I'm a Copa fan and always flight Copa while travelling within LatinAmerica but this last time was bad"
Cons: "1st of all get new planes, it is inadmissible not having individual screens on every seat. Plane was extremely cold, and there were no blankets!! and the crew did nothing to get a better temperature. Boarding was soooooo slow, OMG. Crew is totally useless, did not offer help with the sitting/luggage"
Cons: "Few new Entertainment options."
Pros: "On time , the crews"
Cons: "The food , and videos , individuals screen"
Cons: "The food wasn't great-- more vegetables/healthier would have been nice. The schedule was terrible-- they wake you up more than 2 hours prior to arrival for a breakfast, then turn the lights off again for an hour. How about breakfast a little later and let us sleep?"
Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Cons: "Seating cushioning was a bit uncomfortable, which is a bit difficult during a long flight."
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Cons: "En el check in lo hice por la web y liego tarde mas q la gente q no lo hizo xq atendian a todos mezclados"
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."
Pros: "On time"
Cons: "Flight was diverted to Guayaquil. Missed my connection to Manta."
Cons: "Freezing flight with no blankets!!"
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "All the services at the plane were very good"
Cons: "The order at the boarding in Istanbul and in Panama, were poir, with no preference for freq flyers"
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "the plane and the service"
Cons: "the airport don't have service in early morning, every store was closed"
Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."
Pros: "The food was great!"
Cons: "It had one movie and one show for the whole plane."
Pros: "They're a frud"
Cons: "There customer service sucks"
Pros: "Good service and attention"
Pros: "The great service and all good attention during the flight."
Pros: "THE flight mouved too much and delayed There aré not diabetic's food"
Cons: "The crew was kind"
Cons: "We did NOT had assigned seats on the Panama-Cancun flight and those were given 5 mins prior to boarding and spread all over the plane. Not good at all."
Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."
Pros: "Tve crew on the aircraft. Is ver friendly"
Pros: "Crew, food, efficiency, luggage"
Cons: "Price, length of flight, flying out of Dulles is far from my house."
Pros: "Their affiliation with Star Alliance enabled us to go to the Copa Lounge. We enjoyed the Loung's food, beverage, and overall travel ambiance. Ed Villena"
Pros: "Crew was very kind"
Cons: "Our flight was in two (2) segments. One from Santiago, Chile to Panama City, Panama and, two from Panama City, Panama to Boston, MA USA. Our flight from Panama City, Panama to Boston, MA USA was cancelled due to snow. Not the Copa fault; however, rebooking the flight from Santiago back through Panama to Boston was very difficult even though we call the day prior after noticing the cancelled flight on the Copa website. We were successful; however, it took multiple calls and multiple delays on hold to make it happen. No e-mail confirmation was ever received; however, we were able to confirm the flight via the website. We were also unable to confirm the flight status on the website. Maybe it was a special flight or something, but from the customers view, it was discomforting."
Cons: "Business class lounge in Panama was terrible. Over crowded, noisy, poor and inadequate food and drink, only tiny, underfilled, tasteless sandwiches and dry crackers. Inferior to any other lounge I have been in. On the plane, the food was dry and tasteless for the most part."
Pros: "On time, Good Food and attention from the crew."
Latam never said that I needed a PCR test 24 hours prior to traveling. I got an email saying “72 hours”. I had to leave the airport in Santiago, pay $45 for a taxi and pay $50 for a rapid test and then rush back to the airport. The Santiago flight left late and I lost my JFK connection to SFO. Alaska air couldn’t help. I had to buy a new ticket
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Cons: "Little late boarding and leaving. No explanation"
Cons: "No problems during the flight"
Pros: "THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA"
Cons: "FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD"
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Cons: "Menos tiempo en las escalas"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "Everything is amazing"
Pros: "No waiting"
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "Food great"
Cons: "Everything exelente"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Cons: "Plane was a Dreamliner"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "Entertainment is ware out, headphones jacks don't work well."
Cons: "Headphones jacks Food can be better and warmer"
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Cons: "Tight space between seats"
Cons: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Cons: "Food was rubbish!"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "Courteous flight attendants"
Cons: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."
Cons: "Could not select my seat"
Pros: "Friendly crew"
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Pros: "IFE on demand"
Cons: "Airline switched our seats, despite having chosen them 48 hours before. Also, they stopped serving beer and chicha. Flight had a 30 min delay."
Pros: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal!"
Cons: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal."
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "Leg room nonexistent."
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Cons: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Pros: "The service was good and the crew was very kind."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
Pros: "Very nice crew"
Cons: "Limited alcohol"
Pros: "I love everything!!!!!"
Cons: "Nothing everything is great !!!!!"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Everything was perfect."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Cons: "Everything is perfect Thanks"
Pros: "Crew was polite and welcoming. Seats were good"
Cons: "While I completely understand the visa policy the flight attendants should be more educated in regards of the visa, and ESTA required to enter the US. As a Canadian I am not required an ESTA to enter the US at any time and I had to politly argue with the airline employe at check-in over that mater."
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Pros: "Staff on board was great, super friendly & attentive!"
Cons: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Pros: "No tanta supervisión en el peso de maletas."
Pros: "*Food/Beverages provided *Movie/Show selection"
Cons: "*Person in front of me was reclining their seat way too far. I think flight attendants need to pay attention to this more and prevent other passengers from being an inconvenience. *Too many people using the bathroom at once. Luckily I was able to hold it in. Maybe allowing us passengers to use the bathroom on the other side of the plane might be a good idea."
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "On time"
Cons: "They charge for luggage"
Cons: "My luggage was ripped with a box cutter or blade."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Pros: "The professionalism of the AIRPLANE crew!"
Cons: "Aeromexico planes are very old, not equipt with technology that passingers needs such as power chargers, etc. I loss my connection to San Francisco because the Mexican Aduana was too slow and very bad organized !! I needed to wait 12hs. Until I was able to get my connection...,crazy!! No really any accommodations from that company to their clients."
Pros: "I Like Aeromexico planes. Everything was very good until we landed."
Cons: "Terrible experience. 2 and half hours is not enough time to make a connection. First we waited 1 hour to get to the gate, then 1 hour to get the luggage and then 40 minutes at the connection desk. Nobody cares to organize the process so that passengers won't miss their connections. Aeromexico staff at the Mexico City airport is slow and poorly coordinated."
Cons: "Did I have to pay for my baggage"
Cons: "Everything!!!! Í Will never fly with you again"
Pros: "Everyone very nice people"
Cons: "Everything was great"
Pros: "As soon as we were on the plane the service was efficient and very courteous."
Cons: "My flight was cancelled. The process was very disorganized, they did not honor previous seat reservations even when people paid extra for a better seat. They treated customers as if it was their fault."
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"
Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Cons: "Had trouble getting movies in English"
Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Cons: "The reservation people at Aeromexico messed up my flight and kept trying to sell me more flights instead of resolving the issue."
Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "Service, media access. Crew was very kind and friendly. Boarding was well organized by row number."
Cons: "It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!"
Cons: "The crew was so unpolite they did not let me board because apparently i was late and instead of helping me connect with another flight they told me they could not do anything...the crew at the checking was so rude...i missed my flight I will never use this airline again Delta was much better"
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Pros: "We've been flying with Aeromexico most of the time because of their customer service. They're professional, and with a smile. We'd never experience any issues or delays. We also appreciate the fact that we get food which is something you don't get with other airlines."
Cons: "El clima"