Pros: "Friendly crew members."
Cons: "Check-in procedure."
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Cons: "Delays and nonstop messages about ETAs and gate changes"
Cons: "Horrible communication during flight delays and pilot timing out. Sat at the gate for hours with no communication."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "The seats were comfortable, and the crew was friendly."
Cons: "Entertainment units were just there for the sake of it, and didn't actually provide any entertainment"
Pros: "The seats are comfortable with enough leg room."
Cons: "My husband's display controls didn't work. We didn't ask for help as he planned to read anyway."
Pros: "Plenty of leg room in economy seats."
Pros: "Boarding was fast and easy but that may have been because it was a small plane."
Cons: "After landing we sat on the tarmac for 2 hours! This is unacceptable. The gate was occupied by a plane having mechanical issues. This was the second time I have flown JetBlue and the second time I’ve had to sit on the tarmac for hours because of some sort of issue. Never flying JetBlue again if I can help it."
Pros: "The movies were okay. The crew was accommodating."
Cons: "We spent 45 minutes on the tarmac, enough time to watch the baggage personnel throw our bags into his trolley with zero reason for him to do so. If you pack anything fragile... good luck."
Pros: "LOTS OF LEGROOM"
Cons: "They have a habit of not being ontime"
Cons: "Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen."
Pros: "Huge leg room in coach. Free large bag of snacks and they didn't charge me for a snack box filled with chumous, bean dip, crackers, biscotti etc value $9. I thought Jet Blue was like Spirit, but its TOTALLY different. Not at all a budget level airplane or crew."
Pros: "I thought mostly everything was great. I haven't flown in awhile and expected much worse."
Cons: "WiFi dropped out pretty shortly after takeoff stayed out for the entire flight duration."
Pros: "Free Wi-Fi, TV Channels, legroom"
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Extra leg room, comfortable, leather seats, cleanliness of the cabin, efficiency and friendly manner of the staff, assigned seating and enough room in the gate area to be comfortable. I also appreciated being able to hear and understand all announcements made in the gate area and on board by the support staff and the captain."
Cons: "Some passengers in the gate area were "seat hogs" sitting in one seat and taking up one to two extra seats for their baggage while people were trying to find places to sit, especially when we experienced delays.. This is not the fault of the airlines, however, but it occurs to me that there could be gentle reminders on in print or in announcements asking people to make room for other passengers."
Pros: "The early boarding for families with strollers and the comfortable seats with a little more space than other airlines."
Pros: "We were very happy with practically everything with our first impression of this airline as well as the customer service."
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"
Cons: "When I went to check in for my flight all sets had been picked only the upgraded sets were available for an extra cost. So with saying that I went to the airport with out a set number think my family and I would get bumped, even if the email said they never over book their flight,this was my first time flying jet blue I wasn't going to trust an email so the hole time I was worried about that when I should have been enjoying my last day on vacation."
Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."
Cons: "No TV service both ways of my trip. Passanger seat control come out of place."
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Delay and 4 hours in the craft upon arrival to Chicago"
Cons: "Almost a 9 hour ordeal. 4 hour delay because of weather for flight because one crew that was supposed to take our flight had “timed out.” Didn’t take off til after 1am. Finally landed and sat on plane because a plane at our gate was “disabled.” It’s 4:33am, I’ve been off the plane for half an hour, no baggage coming out of the carousel yet and no sign of this absolutely horrific experience ending anytime soon."
Pros: "Loved all the available dedicated JetBlue staff available to answer questions. Have not flown JetBlue often but heard many great things."
Cons: "Weather delay which is out of JetBlue’s control but once we landed (6 hours later) we sat on the runway for an additional hour because our gate had a disable airplane occupying it. I think JetBlue could have done a better job ensuring a back up gate was available or giving their passenger updates on the situation."
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "The leg space"
Cons: "Delay and the space between seats"
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Cons: "Another plane mechanical issue causing another delay of over 2 hours."
Pros: "Good flight. The staff was nice, especially Chris. Nice to see complimentary beverages and snacks still offered on domestic flights."
Cons: "Seats are terrible, and getting worse every year, but thats coach on all airlines not just Jet Blue. Hard armrests, weirdly shaped bucket seats which are appalling in any other position than straight up with 90 degree waist bend. Thats not how humans sit for extended periods of time. A 5 degree recline is not a recline; its a joke. At least the tray table was bigger than my phablet, unlike Spirit where the napkins look like tablecloths on these ‘tables’. Overall, it is better than the cheapest airlines."
Pros: "The crew members were very friendly."
Cons: "The overhead fan was very strong."
Cons: "The captain didn’t show up for the flight so we had to wait for a new one to get to the airport. Easily, this could have been avoided. Then we land an hour late and we sit on the runway for a long time with no information."
Pros: "The service of our flight attendant and the smile of the pilots.."
Cons: "Everything was excellent."
Cons: "It was too cold inside."
Pros: "Everything on time."
Cons: "The seat in hard."
Cons: "Late flight delayed"
Cons: "A total mess and short of information"
Pros: "Everything Entertainment Early landing"
Pros: "Jetblue left on time from JFK"
Pros: "The on flight tv was down so I couldn't listen to music like I nearly always do on my flights."
Cons: "I didn't like waiting on the tarmac after we landed for what seemed like 25 minutes or so"
Pros: "The take off into the air was calm and not frightening."
Cons: "The flight we had scheduled with them was canceled and there was no email or form of communication sent to tell us before arriving to the airport. We found out while attempting to "check in." They were hesitant in providing food vouchers for us when our original flight that was supposed to leave early in the morning (6:30am), now left at (5:59pm)."
Cons: "Extremely rude female flight attendant who cut me off & walked before I could finish my question regarding a text message about a flight delay prior to the announcement by the pilot."
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Pros: "Crew was great Food was fantastic Plane was new"
Cons: "Every thing was perfect"
Pros: "was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am."
Cons: "Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours."
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."
Cons: "Business clase Is no worthy"
Cons: "Better seats, crew that doesn’t disappear etc."
Pros: "Crew was nice and friendly."
Cons: "The plane was delayed and I missed my connection"
Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."
Pros: "Flight delayed due to tech issue but they still boarded us and held on plane no water no bathroom no cell phone signal for 5 hours"
Cons: "The accommodation of passengers in the event of a flight cancellation"
Cons: "They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "The in flight entertainment was good. Seats were better than usual."
Cons: "More time between connection flights"
Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."
Pros: "Fairly comfortable seats, prompt service"
Cons: "Carry in bags were searched and we were patted down for some reason."
Pros: "Crew was very nice and serviceable"
Cons: "Food was very cheap and movies very very old,most up date a little bit More!!!"
Cons: "Qué ganan con tener a la gente sentada dentro del avión tanto tiempo?"
Pros: "Staff and service was exceptional!"
Cons: "Spent two hours on the tarmac before takeoff. We barely made our connecting flight. Unfortunately, our luggage did not."
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Pros: "The way they are with the passengers"
Pros: "Food is definitely better, but too small"
Cons: "Flight attendant holding us so first class could leave the plane first."
Cons: "The flight was okay but the food onboard was not that good. Y"
Pros: "all ok"
Pros: "There were many babies and small children on this fight , the crew did a great job of assisting families . Also they really strived to assist any request"
Cons: "Once boarded completely we sat in an ice cold plane for 1 hour before takeoff told to stay seated and not use the bathrooms. More communication needed from cockpit for the delay, and when we might takeoff , passengers and crew were freezing..."
Cons: "Avianca delayed me flight over 6 hrs and i missed my connection once again. Every time in fly avianca I miss every single connection due to their incompetence"
Pros: "The flat bed seats in business class were terrific"
Cons: "They did not have English language landing cards"
Pros: "The food"
Cons: "Delayed. Long and late"
Cons: "El vuelo tardó demasiado en espera y salió en atraso"
Pros: "Service both on the ground and in the air was excellent"
Pros: "La calidad del servicio , la puntualidad y la seguridad"
Cons: "Hubo algo de descordinacion el el vuelo BG a CARTAG cuando nos hicieron bajar por desperfectos en el avion , nos dieron 1 hora para almorzar y luego llamaron apresuradamente para abordar ya que el avion estaba listo Eso nos descontrolo un poco y dejamos el almuerzo por la mitad"
Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."
Pros: "Great staff, on time!"
Cons: "My suitcase arrived busted open, which made the next leg of my trip more "exciting" than I would have liked."
Pros: "Very good experience thank you kayak I will travel with you again ."
Pros: "The flight meal was good"
Cons: "Boarding processs"
Pros: "It was easy to check in at the counter and online. Staff was friendly and responsive. Ease of navigation from country to country with plenty of visible staff available to answer questions."
Cons: "The long layover was a bit taxing. It would be better to cut these down in case of changes in weather condition"
Cons: "It was my sister's first flight ever. She was late to the airport (LA traffic) and then treated absolutely horribly by the agents at the desk. She ended up missing the entire trip on account of these heartless agents who refused to honor the "flat tire rule.""
Cons: "Cabin too warm. Service too basic"
Pros: "The crew was excellent and all the check in and boarding process was very organized"
Cons: "I was very hungry the whole flight. Very little food for six hours."
Pros: "The airline gives a good service to travel, always on time that's really good, but their staff don't have a good costumer service, food and entertainment is pretty good!!!"
Cons: "Some of the staff were so rude, specifically a guy was so rude and mean when a lady asked him for help to place his baggage on the compartment, he was so aggressive like mad because she asked for help and that kind of attitude feels so disappointed of them"
Pros: "Old airplane.. Onky one barhroom working for more than 200 people in a 5 hour tavel! Horrible food!"
Cons: "This kind of airplanes can't flight anymore"
Cons: "No blankets in a more than 3 hour flight"
Cons: "Made us run to board the next flight."
Pros: "Boarding was fine. Flight attendants were nice. Seats fine. Food regular. No entertainment options: just 1 screen every 5-8 seat rows."
Cons: "Lack of personalised entertainment."
Cons: "Lack of gluten free food options"
Cons: "Security personnel at Msgr Oscar Romero International airport were ugly manner and very unprofessional, disgusting the way they treat people, I am Diplomatic Consul General and he didn't care and gave me more grief!!"
Cons: "Layover 30 minutes and we were not going toward Curaçao"
Pros: "Friendly staff, free checked baggage, beverage service."
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Pros: "great everything!"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "The crew and the comfort plus seat"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Staff, service, options"
Pros: "As usual great staff and awesome entertainment/connectivity"
Cons: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "Delta gave me a free rum. It helped. We arrived on time. Thank you."
Cons: "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Pros: "Everything went well"
Cons: "I was late from first flight"
I missed my flight waiting for PCR results. I was hoping that a circumstantial accommodation could be made to help me get into the flight, as I was trying to get to the gate a little over an hour before the flight was scheduled to take off, but I wasn’t allowed. I do understand it’s atypical, but it could’ve been possible for someone to help me get to the gate with a little over 30 minutes to spare…not easy, but not impossible.
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 30 minutes for No Reason"
Cons: "Were to plug a charger, pillows, tv screens"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Cons: "Ticket agents were friendly knowledgeable and helpful"
Pros: "Great customer service at check-in, gate and wonderful crew! The flight attendants were some of the best I've had on any airline."
Cons: "We were seated in the back row and the seats did not recline. What made that even worse, is they are COMPLETELY upright. I mean you are sitting at nearly a 90 degree angle! The other rows un-reclined had more recline than the last row. This was an older 737 and those seats never should have been installed on that plane. Luckily, there were a few empty seats and we were able to move, although not together. 3 of our 4 flights were on newer planes, and on one other flight we were also seated in the back row. But, those seats reclined and were as comfortable as any other seat on the plane. COPA, if you're reading this, kudos to your great operation, but do NOT use that horrible old 737 on such a long flight. Or, only use those seats for standbys!"
Pros: "The crew was kind. Movies were available, as well as a charging port for phones."
Cons: "We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable."
Cons: "Get with the times and stop using plastic cups."
Pros: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Cons: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Pros: "In time, friendly crew."
Cons: "Entertainment options are limited."
Pros: "the only plus was that the plane had TVs and blankets, and a meal. otherwise, not much"
Cons: "Everything... not a good experience overall. We were significatnly delayed for no reason. poor communication, rude staff and no wifi. seats very uncomfortable..."
Pros: "Realmente contento con el servicio del crew de Copa.recomiendo"
Cons: "Recomiendo usar Copa para todos los viajes hacia sur America......gracias."
Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."
Pros: "I was in need of a wheelchair, but seems like nobody cares. I could not go to the restroom, because the disorganization of the wheelchairs transportation. Almost lost my connection!"
Cons: "They need to be more organized and be more efficient with our disable necessities."
Pros: "Getting off"
Cons: "The crew should be bilingual, not leaving an hour late and avoiding being the 6th plane to take off"
Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."
Pros: "Let me think..."
Cons: "I called Copa Airlines and the person on the phone told me they had NO online checkin. She told me I had to drive to the airport (SFO - 60 minutes from my home) to check in!!! Poor information. Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."
Pros: "Great flight. Decent sized seat. Friendly crew"
Pros: "The crew was nice and the process was standard"
Cons: "For some reason both my friends and I felt it was a very uncomfortable flight"
Pros: "Leg room, crew"
Cons: "Old equipment"
Pros: "Crew was helpful and efficient."
Cons: "Plane too full. Again, without the individual screens, you didn't have a choice on what to watch on a very very long flight"
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Everything about the flight was flawless. Pleasant staff & comfortable seats... LOVED the free movies, audio selection, food, beverages, etc."
Cons: "1. would not allow duty-free purchases with under 60 minute boarding time. 2. required TSA check & disposal of all beverages before entering the area to wait for the plane - a 30 minute wait in the hallway!"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Pros: "The flight attendants were good to everyone and the plane was either new or very close to it"
Pros: "Great staff and quick flight"
Cons: "Nothing at all"
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Cons: "My seat would not recline and when I mentioned this to the flight attendant, she said it was because it was an aisle seat. Safety was her reason. Other aisle seats I have had did recline. The result, was back pain. I have repeatedly tried to have my last two trips to Chile and Colombia register frequent flyer miles on Copa. I was not able to figuire out how to do this on the web site. When I asked for help at the Copa counter, I was told it can only be done on the web site. Fortunate, my recent trip to and from Ecuador did register frequent flyer miles."
Cons: "I went through security at Lima Peru (Jorge Chavez International), everything was fine. I arrived to Panama, and the gate was next door which is just great awesome. The bad part was that I had to go through a security check once again there, although I had not left the airport since I left Lima. I went through the exercise, I was told that there would be no liquids (8 oz bottle of water, soda, etc) allowed passed that check point. Yet they were selling these items next to the gate. It made no sense why this checkpoint and why the liquid restrictions. Once in the area if I wanted to go use the restroom or whatever I needed to go through the checkpoint. There were 6 Copa employees manning this station, that's extra expense that the company passes on to the flyer for a step that should be evaluated and look at to see why other airlines do not do this. I was not the only one getting frustrated with this setup, but also passengers that did not speak Spanish they could not communicate with Copa employees. I saw this liquid restriction with Spirit Airlines in Lima, and I decided not to fly with them any more, no matter how inexpensive their fares were. Spirit told us that it was US law that made them have people throw away their drinks, although they were bought in a secured area. To me this was just a way to charge for drinks on the plane. I never had to throw away my drink if I had bought it in a secured area."
Pros: "On time departure from the gate."
Cons: "To board the plane in Panama City passengers had to go through a second security screening and were therefore unable to bring bottled beverages onto the plane. Once through this second security there was no where to purchase water. The free never came through the plane to offer more beverages after the meal service. Many passengers got up and corralled at the back of the plane to get water. I watched a flight attendant drink from one the large bottles herself and then presumably serve to a customer."
Pros: "This announcement by the pilot at the beginning of the flight turned out to be incorrect. Despite the fact that I did online check-in at least 23 hours in advance, I was seated way at the rear of the jet. As a single woman who looks unusual because half of my hair is shorter due to recent surgery; I sincerely hope I was not seated at the back due to my appearance. The other passenger seated with me was a very kind developmentally disabled young man. The placement in row 33 +/- only emphasized the many instances of turbulence on the flight to Chicago."
Cons: "The many occasions of turbulence on this flight."
Cons: "My complaint is with the Panama TSA!! Why do you have 2nd security check at the gate before boarding? They were rude, didn't speak English (or played like they didn't) and their just throwing your possessions around in front of everyone!! Just stupid!!"
Pros: "Loved the check in. No baggage expense. Up to two bags FREE! Then, we had a meal --that was included in the fare. The crew was pleasant and accommodating. Everyone was pleasant. To pass the time on the 5 1/2 hour flight, there were options for movies, TV, games and etc. Overall, it was a pleasant flight. When I book my next trip, I'm going to see if Copa goes there. If so, that's my first choice."
Pros: "Overall good safe trip"
Cons: "Long trip"
Pros: "The food"
Cons: "Maybe a lil more movies"
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Nothing. Everything was a bad costumer service."
Cons: "I missed my flight because in the town I live , there was a landslide and rocks fall on the road. And it was impossible to get out of the town and I didn't find any help for refunding or changing the dates of my flight. Really bad costumer service, I'm still waiting for a reply of the emails I sent to vayama. Imposible to comunicar with it by phone with them and with the kayak office in Colombia."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Cons: "Nothing wrong. Complete perfection"
Pros: "Movie choices"
Cons: "Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:.."
Pros: "The service by the crew in providing the food and drinks was excellent."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "The attention at the cointer ii was good."
Cons: "It needs to be more careful in checking the laggers when there are 2 passengers. My laggers were registed with my friend name and hers with my name. And my lagged was pick to be check but it has my friend's mane. So she went down for the chequing no problem,but be careful in the future"
Pros: "Everything regarding the flight was perfectly fine, apart from the food. I really liked being able to choose my seat."
Cons: "The food made me a little ill, although it tasted okay."
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Pros: "Crew was very kind"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Pros: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Cons: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Pros: "Everything was amazing."
Cons: "The service and food excellent!!"
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Cons: "Better pillows"
Pros: "On board entertainment"
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "In-flight entertainment is very good with a good selection of movies and TV shows."
Cons: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "the entertainment console's on the seat backs are modern and have a lot of content."
Cons: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."
Cons: "They lost my bag and I had to wait a full day to get it back."
Pros: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Cons: "The crew was really rude to me"
Pros: "Flight attendants."
Cons: "To go through security again in Lima to Miami in spite that we just came from another plane."
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Pros: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Cons: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Cons: "It actually was all good"
Cons: "Late departure without giving any reason."
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Pros: "The crew were very nice and friendly."
Cons: "It was a little slow to get on and get off the airplane."
Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "Crew was very nice, and I really appreciate the legroom on LATAM flights!"
Cons: "The entertainment app would not download, and we were unable to access movies or shows via our iPads and phones so we could not watch anything."
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "The schedule"
Cons: "The stop in Lima"
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Cons: "LAN told us our bags were coming in the next 2hrs all day & they never arrived! They were clearly telling us lies the whole time."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Pros: "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Cons: "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."
Cons: "Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to. At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help. I will try very hard NOT to fly with LAN again."
Pros: "Long check-in lines, but rather quick service by the check-in personnel. Comfortable flight in a good seat on a wonderful aircraft."