I flew in a new plane with an excellent crew.Felt great
My experience was TERRIBLE. They made me check my carry on bag, and they broke it. and then when I made the claim they said it was a small damage and that I would not be compensated.
Despite asking several times why our flight wasn’t on the boards, it took us a while to figure out that our departing flight was from another airport. While the tickets clearly indicated that we arrived at AEP and left from EZE, none of the aerolineas argentinas personnel noticed it despite specific questions from us. It took a sharp-eyed passport control person to notice it the second time I tried to go through security after exiting to try again to figure out what was going on. Also the what’s app is only in Spanish and when I tried to type Spanish from an English phone, it would mess up the Spanish that was already quite rudimentary
Delayed flights and cancelled flights …still waiting to see if the cancellations are refunded
The flight was 30 minutes delayed, but the boarding gate's panels indicated it was on time. This was inaccurate.
The staff was fine in the fly, but to do check in was very poor the service.
Nothing that I like. Old plan.. old seats without maintenance. The recline seat in front of me (my was 10F) was 3 inches before my nose. It was not enough space to keep cell phone in hands. Even before landing the cruel does not pay attention to it. The worst flight of my life.
Booked my seat several weeks before and they changed it without consulting me to sit a whole family in the row sending me 15 rows to the back side, not caring if i have a short connection or any other urgent issue. The land crew made some silly excuse of a need to balance the plane because of the few passengers of the flight. Being a priority passenger it felt really a rude and careless attention from the airline
Friendly stuff , enough leg room in economy class, very efficient boarding and take off on time. There is no place to charge devices and movie collection is not to my taste. 9 hours of flight went very easy.
Very comfortable aircraft, plenty of room in the budget class. Especially liked 2 rows on each side with a 2-sitters. Staff is helpful and friendly. Food was actually very tasty. Negative- no self service electronic check-in counters which make the line much longer than could have been otherwise; outdated entertainment screens with limited choice of movies . Otherwise our experience was very pleasant and 9 hours passed without difficulty
I truly love flying with Delta. They have always treated me with the upmost respect
Our flight attendant in FIRST CLASS was one of the worst I’ve ever had. She was not at all pleasant, nor particularly good at her service.
Everything went well and was good. Nothing exceptional, but no complaints either. Cheap seats are pretty comfortable.
DELTA does a terrific job making sure you are well taken care of during the flight, gives you assurance before the flight through numerous email notifications about your upcoming flight & lastly good follow up after the flight making sure your needs were mat. It has been, is & will continue to be my carrier of choice in all my future travels. Good Job DELTA
Staff were friendly and happy. Delta could make sure passengers that don't have the app know of changes. Without Kayak I would not have known about the change of gate or the delay. Kayak was faster to notify me.
They ended up paying for the bag twice, but the counter wouldn't take my baggage receipt. Left it to me to resolve. Not sure how to resolve the issue.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Non stop on long haul is the way to go. Great experience
Seats comfortable, service and food very mediocre, staff not very attentive, worse than many other our flights with Delta.
Overall good experience; however, there was one flight attendant who was rather rough compared to everyone else. Everything else was good: entertainment, food. Delta keeps on delivering! Thank you!
Poor, the airline was not able to help me move flights.
The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Poor handling of carry on luggage. We had a 8 hour stop in Santiago, are over 70 and, in spite of paying full fare they wanted to send carry on to luggage hold. No empathy. We had to show that several group 4/5 passengers were not sending their carry ons before they finally let Is keep them. Very poor .
The flight was late. Please do not delay next time.
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Because the flight was late, we lost the connection to Brazil. You, Delta delayed, and you Delta anticipated the door closing in 15 min from Miami to GRU. Why? It caused a lot of stress! I almost could not see my mother in law alive because of your delay.
My entertainment did not work. I was very tired from the botched connection, and the poor sleep
It’s a delta flight operated by LATAM. The whole ticket sale is a mess, delta changed my flight but didn’t update it in LATAM system, I couldn’t get my boarding pass, it took me hours to resolve this issue with delta. I had to change my travel plan. No apology from Delta even though it’s their fault.
Boarding was done by woman who insisted on strict standing in line policy; food was ok; entertainment minimal
We loved the steward on the plane. He made the night enjoyable
I enjoyed the extra leg room compared to other airlines. The first stewards made my daughter’s birthday special by giving her an extra snack. Then the last one coming home from Chicago to Appleton made our night really enjoyable Thanks for making our trip enjoyable
The flight was smooth, the pilot kept us informed about delays and we arrived more of less on time
Flight delay was communicated before leaving for airport which caused it to be a non-event. Great flight and crew!
Did not get any refreshments. Crew was very nice but limited. Small seats
Wish some foods provided rather than just biscuit/cookie for flight more than 2 hours
Wish a flight with more than 2 hours with some snack rather than just cookie/biscuit.
The flight attendant, a black woman with curly hair who sat near Row 21, was wonderful and kind.
It was good..clean, comfy seat. Friendly warm welcoming crew. Was able to check my cabin luggage at the gate which I was able to pickup in a decent time from baggage claim. The app gave all updates from delays to baggage claim info. Overall smooth flight.
Nice comfortable flight from Barcelona back to the states. The premium economy offers the extra room we need for my husband. The food was good and our flight attendants were excellent.
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
Horrible experience. Flight cancelled. Arrived at destination 12 hs later. No one gave us an answer or any information. Very very poor service. We won’t ever travel again with Avianca
Did not fly with Pakistan International Airlines. Have never flown with Pakistan International Airlines.
Very uncomfortable planes , poor service on the plane , take your own water so you don’t dehydrate , in a 6 hs flight they sold one time food and beverage . 1 plane was delayed 6 hs , I lost a connecting flight . Then in the way back they announce a delay of 2 hs so I had to take a different flight to arrive on time for my connecting flight . Avoid this airline .
The check in is the only positive thing in Avianca. The seat is the most uncomfortable I have traveled, the distance is minimal.
Not what it used to be. The sale of food makes them look greedy!
Avianca is not what it used to be. So disappointing
It was horrible. My experience with Avianca. I didn’t know it was Pakistan international Airlines but anyway, whatever it is it is bad horrible you guys need to upgrade everything in those planes. And you guys charge $130 for a carry-on did they wanna let me in with my carry-on that I travel everywhere with the luggage you guys are such a dog thank you
why did we have to go through security mid flight
A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.
