Cons: "Lunch should have been served. Not a cereal bar and a drink for a three flight at noon."
Cons: "We were very pleased with our flight"
Pros: "Was on time, no turbulence and excellent landing"
Cons: "The luggage policy, is confusing since the drop off luggage is with extra cost. Unnecessary complications. The snack meal, really poor."
Pros: "Everything was excellent for the price I paid."
Cons: "Entertainment options."
Cons: "Better seats and better boarding access"
Cons: "Service Provide more information about the status do the flight"
Cons: "Mayor espacio. Un poco de más Conford"
Cons: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Pros: "The set up to board the plane was slow"
Cons: "Allow more time for boarding. prioritize people with small children and disabilities, as well as older travelers and with mobility problems."
Cons: "No entertainment neither WiFi. Cheap sandwich."
Cons: "Crew manners"
Pros: "Was better organized"
Cons: "The food. Tasteless"
Cons: "Food was bad!"
Cons: "The plane was delayed because one member of the crew arrived late! More than 150 people waiting for the process to arrive to the plane!!"
Pros: "We got there safe, so pilot was great."
Cons: "Flight delayed over 2 hrs with no explanation, flight attendants were not attentive when we called for them, food was not good."
Pros: "DELAYED 3 hours"
Cons: "Very good service"
Pros: "I liked nothing about this flight."
Cons: "The flight was terrible. Poor communication from the airline staff about delay and extensive wait to pick up baggage from New York airport. I highly discouraged any traveler from flying with Aerolineas Argentinas. The food was very bad and the airline crew was unprofessional."
Cons: "Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice."
Pros: "Plane was great... staff was awesome"
Cons: "Better food would be great"
Pros: "The price was competitive compare with other airlines for the end of the year holiday travel."
Cons: "My sit didn’t recline at all it was very uncomfortable the entire trip added to the small space for each sit and from row to row."
Cons: "The flight got delayed"
Pros: "Terminal was spacious and pleasant. Crew was professional."
Cons: "I am baffled as to why water bottles were confiscated or emptied at the gate. This is the only airport in which I have encountered this after you have passed through security. It is important to stay hydrated on flights and the small cups of water delivered twice during the flight are not sufficient. No indication was given on tickets of what meals would be served. I ended up paying for a dinner in the airport only to be served a dinner at 12:30 am on the flight. It would make more sensed to have a light snack at that hour and a better breakfast served in the morning. The US Customs card handed to me was in Spanish only. An English option would have been good."
Pros: "Fast efficient... comfortable seats great crew"
Cons: "I think the menu could be better"
Pros: "Lost money"
Cons: "Lost money"
Pros: "The ground staff was very friendly and helpful."
Cons: "Lining up to board is very confusing"
Pros: "Flight was on time, luggage arrived in good condition. Seats slightly more roomy than on newer planes. Staff pleasant. Good to get a small snack on a short flight! We had coffee and a soft drink, twice. We arrived at EZE airport from the US and were happy to take this flight without having to change airports for the domestic flight."
Cons: "Noisy plane. Not Aerolinea's fault, but I didn't like the walk to the terminal from our international flight."
Pros: "Staff was excellent"
Cons: "No reason to have dinner at 1:00 am. Just let us sleep. Too much waste with low-quality food and garbage created."
Pros: "Service, food, Argentinian movies"
Cons: "I liked everything"
Pros: "I had a very pleasant flight. The staff were very polite and accommodating."
Pros: "They called me the day before a major snowstorm and moved up the flight. Optionally they would have rescheduled me on a later flight! The flight was timed perfectly to take off as the first flurries fell! Unlike hundreds of other flights I was not stranded or rescheduled!"
Pros: "I loved the attention of the crew, food, entertainment (Argentine films) and the way they did the boarding."
Pros: "Well-run efficient processes. On time actually served food!"
Pros: "Crew were very responsible and respectful."
Cons: "At Ezeiza Airport the Aerolineas Argentinas attendants for the checking were too slow! Food/ dinner very poor. The flight/ pilot was good. Crew was good. At the JFK I have to wait almost 4 hours for the luggage!!"
Pros: "Direct from BA to NYC"
Cons: "Very cramped seats. Limited entertainment selection."
Cons: "El cojín del asiento estaba vencido! Se sentía como tener el trasero hundido en un pozo... eso por +8hs... muy poco agradable. Y la comida horrible. Vuelo bastante x AR y nunca me había pasado esto... si se empieza a repetir cambio."
Pros: "Departure and arrival on time . Overall hassle free"
Cons: "Least space between my face, knees and seat in front of any plane I've ever been on. Food mediocre, coffee pretty bad. Because of cramped soace I couldnt even eat without getting food on my clothes"
Pros: "Nada. Una vergüenza! No pudimos viajar. Lo único bien que hicieron (porque deben hacerlo porque tiene un arreglo entre otras líneas) fue que nos mandaron por Iberia."
Cons: "Por un paro gremial nos cancelaron el vuelo dos veces y reprogramaron. Cuando llegamos a Ezeiza nos dijeron que estaba cancelado y que se te programaba para dos dias posteriores!!!! Una vergüenza. Los pasajeros somos rehenes de sus problemas internos. Típico de Argentina!!"
Cons: "The fact that there are no afternoon flights and all the overnight flights come in after this flight leaves, which means 23 hrs dead time in buenos aires"
Pros: "Beautiful plane. Luggage pick up was very good and fast."
Cons: "At check in the employees were chatting with each other while we waited excesice time in an extremely large and slow moving line. too little space between one seat and the next one."
Pros: "All my avianca flights on this trip have been delayed. The last one was delayed several hours. There was no air conduction on the flight we were stuck on the track for over an hours."
Cons: "Lost in track, delayed, crew was dismissive."
Pros: "Service Food On time"
Cons: "Space berween seats which is as small as in other airlines"
Pros: "In general the customer service was excellent"
Cons: "I didn't like time to recovery the baggage. Was 70 minutes"
Cons: "small portion on cofe / wine"
Cons: "Some grumpy crew members that obviously did not appreciate being on the special schedule flight departing at 4am. Priority Boarding had only one security check personnel (as oppose to the six people at regular boarding). This made the boarding process very slow. The airline should allocate personal to the priority boarding first and then move them to the regular boarding once priority boarding is complete."
Pros: "Pleasant crew."
Cons: "A bit crowded seats, especially to watch TV screen less than a foot in front of eyes -- not good for eye sight."
Cons: "not anywhere near enough leg room"
Pros: "Outbound flite uneventful which was OK but the return flite to Miami we seemingly waited an eternity (well over half hr) to receive our luggage. And they could use a few more personnel who spoke English at both check in at Buenos Airies and on the flite itself. After all it is an International carrier and all aspects of the flight experience would benefit from staff that was multi lingual."
Good could be better. Leg space too
Pros: "I never flew to Rome because of LATAM!"
Cons: "Flying home"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "Little late boarding and leaving. No explanation"
Cons: "No problems during the flight"
Pros: "THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA"
Cons: "FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD"
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Cons: "Menos tiempo en las escalas"
Pros: "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Cons: "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Cons: "baggage delivery"
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Cons: "Plane was a Dreamliner"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "Entertainment is ware out, headphones jacks don't work well."
Cons: "Headphones jacks Food can be better and warmer"
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Pros: "New aircraft. Clean. On time departure = on time arrival."
Pros: "The crew is fantastic the food is great the airplane is new"
Cons: "Cannot ask for anything more"
Cons: "Tight space between seats"
Cons: "Food was rubbish!"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "Could not select my seat"
Pros: "Friendly crew"
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Pros: "Nice crew"
Cons: "Small chairs"
Pros: "Good food and staff"
Cons: "Evething was good"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "Leg room nonexistent."
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Cons: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Pros: "The service was good and the crew was very kind."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
very cramped. food was not so good.
Very packed flight. Masks not given out v
Air Canada lost my ski bag on the way from Vancouver and a week later, again, on my way back to Seattle. Lost two days of scheduled ski time, one day at a remote BC hut. My lost bag was one of 6 from our group of 13 and one of 2 on the way home, of 2! I've never seen such shoddy bag handling service ever.
Pros: "All was good"
Cons: "Them good"
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Cons: "A better snack option would be appreciated"
Pros: "Crew was fine."
Cons: "Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you."
Pros: "It’s not everyday that you get a meal for free on an airline in addition to friendly service. Even though the flight was 7 hours, it was a smooth and enjoyable one."
Cons: "Luggage took forever to get in Halifax"
Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
Pros: "Exceptional service and staff"
Cons: "Food isn't usually this subpar."
Cons: "There was no complimentary food: not even snacks. Nice to have some juice, tea etc, though"
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Pros: "Ride was comfortable and the entertainment was great even thought i slept the whole ride."
Cons: "flight delayed due to late flight attendents"
Cons: "The ticket was not valid...had to buy a new ticket"
Pros: "on time, easy to board"
Cons: "no snacks at all . would appreciate some peanuts with my drink or something."
Cons: "Wirnessed a nasty discussion between crew member and passanger."
Pros: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Cons: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."
Pros: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Cons: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Pros: "I got to where I needed to go... 3 hours later"
Cons: "My flight was delayed by almost 3 hours. And my luggage got left in Toronto and I went 2 days without it. I tried to contact the company that was delivering it and could not reach them all day. Air Canada never offered to compensate me at all and now I will have to chase them down for compensation."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Cons: "Food was nothing to write home about, but it served its purpose."
Cons: "they lost my luggage and their customer service person is not friendly or helpful."
Pros: "Very good !"
Pros: "Great films and entertainment."
Cons: "Crew could be more pleasant."
Cons: "Everything was good"
Pros: "Boarding pass are checked 4 times before taking off"
Cons: "Long line at the airport only 2 stations open"
Pros: "Got an upgraded seat without asking for it due to overbooking."
Cons: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Pros: "Clean, prompt, attentive staff"
Pros: "Ease of using in air entertainment w my own device"
Cons: "Lights, reading, did not work in our row. Very disengaged attendants stats yes that they needed to be reset. When we asked the 3 rd time she said she'd get us a light to use, never did. When requesting extra water and coffee we were directed to the rear of the plane to get our own refills. Toilet not clean paper empty. Crew on long, raucous break. Finally crew seen taking coffee pots into lavatory. What on earth? There was a distinct lack of engagement from the crew, in general with passengers , not just my husband and myself."
Pros: "The only thing good was the aircraft was clean and nice and a good assortment of entertainment."
Cons: "The crew was rude, the seat couldn't lean back and I couldn't sleep for the entire duration of the trip, the food was awful and a small amount for such a long trip."
Pros: "Great crew members. Helpful and welcoming!"
Cons: "Like last year we had long delays going and returning from Toronto to Madrid. Breakfast was also not has good. We only got a slice of banana bread. Not enough choices and quality."
Pros: "Good selection of TV and film's"
Cons: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "Comfortable, quiet, fantastic technology"
Pros: "Was really tired as just arrived from Tokyo, but it went well. Folks nice."
Cons: "Airport signage and boarding was a bit confusing, as our announcements overlapped with the gate next door and couldn't tell difference easily."
Pros: "Brand new 787 with great service and comfort. Nice paint color."
Pros: "I really enjoyed the plane. It had comfortable seats and was very roomy. There was complimentary dinner and breakfast service, both of which were delicious."
Cons: "About 80% of my flight consisted of noisy Spanish high-school erst returning from some trip in Canada. They were loud and obnoxious and ruin the peace on the plane. This was an overnight flight and they ruined any chances of falling asleep. The problem came from the fact that the flight attendants could keep them under control. They, in turn, got annoyed and gave generally subpar and unpleasant service."
Cons: "I almost missed my connecting flight due to AC delaying departure in Vancouver. I received no solid information from the stewardess on the flight on whether the connecting plane in Toronto would wait. I mean, really. There was never any explanation as to why the Vancouver flight was late either."
Pros: "Friendly crew Newer airplane (787) On time"
Pros: "The seats were comfortable enough. This was also the cheapest of the overseas flights."
Cons: "You pay for wine! This is the only international flight I've ever had where I had to pay for my wine. They served dinner really late so I stayed up until almost 11 EST to eat and to drink wine before going to sleep. They were understaffed so they always seemed overwhelmed and stressed. No movies or screens."
Pros: "Quality of food was pretty mediocre. Of course I am comparing this with airlines like KLM, Emirates or Cathay Pacific."
Cons: "Upon arrival at Madrid we found our suitcase in the checked luggage was badly damaged at two places. Who do we request for damages?"
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Cons: "2 hour delay Food was horrendous, worst airplane food I ever had"
Pros: "No food offered on a 6 hour flight, but nice flight crew and good entertainment system."
Pros: "Direct, on time, good on-board service, no hassle, excellent value for money"
Cons: "Because the flight was delayed, the car rental company let the car go to another customer. A substitute was provided after another 2 hour wait."
Considering I paid over 2000 dollars one way .worst seat on the plane 53 next to the toilets...check in was over 2.5 hours so slow .....then going through customs they was blaming us ? Was there 3 hours before ....food was terrible. I have flown many times with BA also Iberia worst value for money worst check in ever. I do this trip 5 times or more in a year will not use this services again I dont mind paying but expect some service was the worst I have experienced in 5 years travelling this route.
Pros: "Crew was nice"
Cons: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Cons: "They lost my suitcase"
Pros: "Modern screens and seats"
Cons: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Pros: "Comfy seat."
Cons: "The flight was delayed for more than an hour"
Pros: "Flight at time. Arrived earlier than expected."
Cons: "I ordered a cava bottle and it was hot. But rest was ok"
Cons: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."
Pros: "The food included veal."
Cons: "Departure was 1 hour delayed."
Pros: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "seat empty next to me"
Cons: "food, flight attendants"
Pros: "Very attentive crew"
Cons: "No complaints"
Cons: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Pros: "The movie/tv selection was extensive"
Cons: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Pros: "I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320."
Cons: "Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load."
Pros: "Quick boarding"
Cons: "The lack of water offers during the flight"
Pros: "Boarding, on time"
Cons: "Not much room in seats. Especially if sest in front gets reclined."
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Pros: "The flight was on time."
Cons: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."
Pros: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."
Pros: "Turist class is now low cost class too"
Cons: "Overall a very uncomfortable journey"
Cons: "crew... food was awful..."
Pros: "Comfort and crew were good,"
Cons: "Delay in takeoff due to equipment repair"
Cons: "Entertainment Screens did not work. Charged for drinks."
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Seats were too crowded. No leg room."
Cons: "Small plane. Poor landing."
Pros: "The entertainment system with movies was great, with plenty of choices and good sound. The crew was very good. Legroom on the seats was good. They kept the temperature in the plane just right. We could board first because we had a 5-year-old child."
Cons: "Flight was delayed an hour leaving Chicago, and arrived an hour late in Madrid. The screen was not updated in Chicago to let us know what was going on. It's a mass of people at the gate, with very little systematic lining up. One luggage piece did not come out on the carousel in Madrid. We had to wait 1.5 hr at the airport to confirm that they would send it to our Madrid hotel. Hopefully it will come. The food was mediocre. Pasta for dinner with little to no meat. Not even fruit. They are clearly saving money on the food."
Pros: "Smooth boarding Professional and bilingual crew"
Cons: "Cramped quarters"
Pros: "the flight crew was cordial and efficient. we arrived on time."
Cons: "The planes were older and the seats were not comfortable for the length of the flights."
Pros: "Food, entertainment (great monitors), new cabins."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Pros: "Pilot was great, soft landing, smooth takeoff"
Cons: "Small seats"
Pros: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Pros: "Smoothest flight ever"
Cons: "No beverage of any sort offered"
Pros: "The crew was great and the flight was great also. As the plane wasn't full, I was able to move my seat and have two seats which was lovely. Thank you"
Cons: "It was freezing on the plane. I had a jacket on and socks and used two of the blankets and was still cold. I also had tried to contact Iberia to order a special meal, but was not able to get through on the line even though I tried for several days. I also was not able to figure out how to order a meal on-line. I was disappointed with the choices of movies."
Pros: "Pleasant crew"
Cons: "I think they should offer complementary water"
Pros: "Reasonable leg room for a a 6 foot tall passenger"
Cons: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Cons: "LAMENTABLEMENTE ESTE VUELOFUE MUY POBRE Y NO ACEPTABLE PARA EL NIVEL ESPERADO , N O IMAGINE PASARIA POR ESTA EXPERIENCIA. PARAPODER RECOMENDAR LA AEROLINEA A OTROS , HUBIESEN TENIDO QUE OFRECER UN MEJOR SERVICIO. ME DESPIDO CON EL DESEO QUE CAMBIE ESTA TORPE SITUACION. ALICIA"
Pros: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Cons: "it was perfect"
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Cons: "The aircraft has air condition problem and they whole flight was extremely HOT!!!! Cabin crew paid very little attention to this until we were 4 hours into the flight and basically said there is nothing I can do. I call for the head of the cabin crew and she took 2 hours to come talk to me. I had to wait for here to come out from her flight nap in the crew quarters."
Pros: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Cons: "Hard to see how anything could have been done about this, but on my flight every seat was taken (except the one next to me) so I thought I'd have a little extra leg room....NOT!!! Then a 300-lb guy sits in the seat next to me. So for 11 hours I'm trapped by this guy's huge bulk and it was difficult to move my legs around any; very unpleasant. And I paid $45 to get that window seat instead of my original seat that had been randomly assigned!! I wish that airlines provided a couple seats for tall people, because our height is a kind of disability given the cramped seating (which average height people complain about)."
Pros: "Comfortable and smooth landing of the Captain."
Cons: "Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????"
Cons: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Pros: "Entertaining sistem"
Cons: "I cancelled the flight within hours of booking and got the ticket refunded three weeks later, not the 5-7 business days they promised, but I never got a refund for the luggage fee. Will do my best to avoid them in the future"
Pros: "Crew was quite polite and sympatic"
Cons: "The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste."
Pros: "The seat was ok and the crew was very kind"
Pros: "The crew and service, the overall flight was good."
Cons: "The waiting time, boarding,"
Pros: "Was not full"
Cons: "Out dated plane. Poor boarding process, bad service horrible food"
Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Pros: "They we're on time and orderly boarding."
Cons: "I did not like the fact that you Kayak did not put notes in booking about having to buy a SEAT AND TO PAY FOR HAVING TO PAY FOR CHECKING A BAG. YOU NEED TO TELL PEOPLE UP FRONT WHEN WE BUY A TICKET THAT IS A LOW PRICE ALL THESE EXTRAS HAD TO BE PAID. PLUS THE TICKET COUNTER DOES NOT TAKE PAYMENT FOR BAGS IN MARCO POLO AIRPORT. I HAD TO HO UPSTAIRS TO A SEPARATE COMPANY AND WAIT TO PAY! ON TOP OF THAT. THE AGENTS CHECKING HAD A BAD COMPUTER. 2 AGENTS TO CHECK IN 120 PEOPLE. I KNOW YOU WON'T GIVE THIS INFO OUT SO I WILL NEVER USE YOUR SERVICE AGAIN."
Pros: "The crew was helpful, well spirited, and timely."
Cons: "The inflight TV monitors didn't work."
Pros: "Good seating space."
Cons: "Food & drinks are expensive, but we brought our own."
Pros: "Overall was good. Seats, tv. The captains were perfect and the landings awesome. Thank you for that."
Cons: "Some of the crew lacks interpersonal relations and after some time they stoped their rounds. The flight office said there are 3 meals and we have been served barely 2. One hot meal and one piece of brad after. They gave others snacks but didnt offered to all the same."
Cons: "Madrid Airport is a nightmare! Long walks, confusing, crowded, etc."
Cons: "Boarding process was horrible and some of the staff were very rude"
Cons: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Cons: "I had to pay for a sandwich and a drink. Absurd. Just add 10 euro to the flight tickets and i'll be glad to pay but don't charge me extra for a sandwich for God's sake ! Next time I'll choose British Airways or Air France."
Pros: "The aircraft was comfortable and the crew was nice, generally speaking."
Cons: "The entertainment center requires you to download an app before departure but nobody tells you to do so until you're onboard and might not have access to the Internet. Then it requires an update that never gets installed... It's over all too complicated. Dinner wasn't very generous."
Cons: "After 2 days at the airport I still waiting for the airline to give me a date and new time for another flight since the airport is having problems after the storms on Wednesday, they don’t have a counter or anything where travelers can ask questions and have problems solve. They keep making you come but with no guarantee of anything. No one knows nothing, it’s very bad the way they are managing the situation."
Cons: "I missed my connection because of the insane delay on the first flight."
Cons: "Our flight attendant did not smile ONCE! At check in , we had the good fortune to be carrying exceptionally small carryons. However, two passengers had bags that appeared regulation, but apparently were not. These two people were treated like criminals. I’ll never fly Air Europa again."
Cons: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
Pros: "Cost effective, easy to access airport."
Cons: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Pros: "The airplane was clean, and the staff were correct and professional."
Cons: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."
Cons: "When I arrived at the airport 2 hours before my flight as directed there were zero Air Europa staff there. I waited 20 disconcerting me minutes for them to arrive."
Pros: "No delays! Accurate"
Cons: "Boarding process they start from back rows first"
Cons: "Plane was not as modern as it could be."
Cons: "Food was paid although it was not a surprise. We did not have anything so can't really judge here? No onboard entertainment."
Pros: "Friendly staff. Good proportion of quality-price for the airfare."
Cons: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."
Pros: "It was an ok flight."
Cons: "The line at the airport, there were no tv for movies or entertainment of any kind (besides paying for an iPad or internet), and the chair didnt laid back."
Cons: "The check in took more than an hour, by that time the flight was already boarding and had to beg people to let me pass. I was one of the last people to board. I was at the airport roughly hour and half in advance, and the flight attendants at the check-in counters didn't care how much time you had left to make it to your flight. Awful experience!!!"
Pros: "We had no problems with boarding on time or checking our bags. Some reviews were upset about the in-flight entertainment (or lack thereof) but Netflix has a download option now and I pre-planned and binged an entire series on the flight. I didn't eat the food on the trip to Europe but on the way home I had the veggie pasta, wine, coffee and the pizza snack and it was all basically on par with other airplane food I've had. The attendants were also all fantastic and polite and helpful."
Cons: "The seats could be more comfortable and I don't love paying to choose my seat but these are small things in the grand scheme of it all."
Pros: "One of the best international flights I have taken. Comfortable (as much as a plane can be for 9 hours), good food and service, lots of free movie options."
Pros: "Great value for the money, pleasant crew, good food, and comfortable seating."
Cons: "In flight entertainment limited to a few small TVs in the center."
Cons: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
Cons: "Lengthy boarding process."
Cons: "After trying several times and calling the airline, hearing everything was ok... It wasn't. When I showed up at the counter to check in luggage, not inly I was not checked in for the flight but also I had to pay a counter fare for not including the lugagge in the check in on line... . Although very polite, airport personel could not help ne with the provlem created by the airline. No explanation so far to the reason I was not able to check in on line and save 30 Euros... Next time I am flying Iberia. Same price, better service."
Pros: "Overall the experience was pleasant, once we figured out that things were fine. The crew was friendly and the seats are better than United Airline."
Cons: "We arrived at JFK early 4 hours before departure, and there was no sign and no one to ask questions. The check-in did not start until 2:30 before departure and there was no announcement."
Cons: "Airlines provides no customer support. Do not take it. You have been warned. If you need any changes or any cancellations the policies are extremely unfair. Complete garbage."
Pros: "Our seats were comfortable. The crew was kind. The flight was very smooth."
Cons: "The water and juice were hot. The coffee was not good, it didn't had coffee flavor. The ice was very poor. The lights were on the whole flight, we couldn't rest at any time."
Pros: "Liked the boarding process (from back to front)"
Cons: "Crew not friendly, food was mediocre, the entertainment did not work at all"
Pros: "Staff was friendly and helpful. All our baggage made it to our finally destination in one piece."
Cons: "We kept getting an error when trying to check-in online. The check-in counter was slow and didn't open until two hours before for an international flight. Even after being checked in they didn't release the gate location until 30 min before takeoff. Surprisingly the flight was still on time and baggage made it."
Pros: "Food was good, service was great. Seemed like a brand new plane."
Cons: "Smelly passengers"
Pros: "Very low ticket price; new plane very quiet; excellent choice of TV shows and films at seat though need to bring own headphones to avoid payment"
Cons: "Online boarding pass rejected at gate, pre-ordered special meal not provided; seat not particularly comfortable; wrong info given before flight about need to go through security again when changing planes in Madrid; flights of stairs on tarmac needed to deplane from transatlantic flight and board international flight in Madrid; in flight announcements in English barely audible"
Pros: "A nice short flight from Barcelona to Madrid. No complaints."
Cons: "Nothing negative to report."
Pros: "Flight was safe, priced well, included checked baggage, and they didn't nickel and dime you (although if you wanted anything to drink, you would be charged for it). They let you choose seats too without charging extra."
Cons: "To board at Frankfurt, we had to first wait in a room until about 5 minutes before scheduled takeoff time, then everyone loaded into a bus to drive out to the plane on the tarmac, then finally we started to taxi to take off. There didn't appear to be any reason for our delay, other than the fact that the boarding process is as long as it could possibly be (wait in a room, take a bus, then finally walk onto the plane). Not much legroom at all, my knees were pretty much touching the seat in front of me (I'm 6 feet tall). Bags took awhile to get out to baggage claim, and were pretty wet from the rain outside."
Cons: "Not enough legroom! Flight attendants did not seem interested"
Pros: "No delays.."
Cons: "Attitude of the crew. Poor quality of the food. In cabin noise of engines. Crowded area at boarding gates which blocked access for persons travelling between gates for other flights. No Air Europa staff organizing passenger in the assemble area"
Pros: "New, clean, spacious airplane."
Cons: "The meal offering could be better."
Pros: "Flight attendant could tell I was very uncomfortable sitting in my seat. My knees hit the seat in front and the person in front was basically sleeping on my lap. He told me there were other seats available for me to be more comfortable. He didn't have to and that was really great. Thank you."
Cons: "I told the check in person that I wanted an emergency exit seat so I could have more leg room. She said it was 20€ More. I said I would pay it. She made a change and said it wasn't necessary to pay. I was very happy. When I got on the plane, I realized she never gave me an emergency exit seat."