Delayed 1 hour due to delays in feeling (storm) and slow boarding due to late start of check in given how much paperwork has to be checked these days
Pros: "Short flight with no service."
Pros: "Took us to Iguazu Falls! Best in the world! Amazing."
Cons: "It’s just a commuter flight..."
Cons: "I was charged us$29 for a checked in luggage (within weight limit) because I used kiwi.com . I don't think it's acceptable."
Cons: "The plane was delayed because one member of the crew arrived late! More than 150 people waiting for the process to arrive to the plane!!"
Cons: "The food was horrible"
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "The service was okay, no WiFi, not the most comfortable flight"
Cons: "No WiFi"
Cons: "I didn't get to fly aerolinas Argentina I was shunted to a different airline"
Cons: "Our flight was delayed 4 hours!!!"
Pros: "Uneventful trip"
Cons: "Tight space on the seats."
Pros: "Small airport, fast checking and small security lines. Flight departed on schedule, smooth ride."
Cons: "Small legroom, seat width, umconfortable in general."
Pros: "Airline had us line up for pre-departure and then we waited 40 min. standing for plane to be cleaned. Otherwise uneventful."
Pros: "Average flight. Had take bus and wait under rain on runway to board"
Cons: "I didn’t like the $233 in airport charges to be able to fly same days than original schedule (fare was originally $500 for a flight that is usually $150). Airline said airfare.com changed ticket with no authorization and ticket had to be reissued or flight dates changed. Airfare.com said it was the airline’s deed and beyond their control. Either way, they both make money out of this, and it was unforeseen for me, even after talking to customer service 12 hours before flight, and confirming all was fine. No one wants to be responsible about this but me and my wallet, then it sounds like a scam with forced payments. —- if kayak allows these type of charges to happen through their partner policy, then I’ll start booking directly with (other) airlines and take the intermediary out forever."
Cons: "No comí No hice uso del entrenamiento"
Pros: "Not crowded. Seat pitch."
Cons: "No snacks or entertainment."
Pros: "Took of on time."
Cons: "No food snacks on board."
Pros: "One year old Boeing 737-800 was clean quiet comfortable and had fresh air."
Cons: "No information about the due of check in. I missed the flight."
Pros: "The snacks were ok."
Cons: "The seats on this plane were not meant for tall people. At 6'4", I was miserable on the entire flight."
Cons: "Late, technical difficulties. Took 5 hrs for a 2 hr flight--unacceptable"
Cons: "Change boarding gate three times, and delay"
Pros: "Not much"
Cons: "After our first Uber driver decided he didn’t want to take us to the airport, we found another one 15 min later. We arrived at the airport exactly 1 hour before the flight but after we had to be sent to the international counter, we were only 51 minutes before the flight. They wouldn’t let us even try to make the flight. When we went to customer service they charged $600 to change the flights - 2 tickets. What extortion. I was very disappointed."
Cons: "Flight was cancelled. Unable to reschedule."
Pros: "Friendly crew, comfortable seats."
Pros: "No lines, fast service, clean plane."
Cons: "45 minutes on plane before departure"
Cons: "The delay of departure."
Pros: "on time and new airplane."
Pros: "Smooth and on time flight. Food was lacking considering 6am departure."
Cons: "Food was lacking considering 6am departure"
Pros: "On time.e, good service"
Cons: "No entertainment"
Pros: "On time. Generous with the drinks ( non-alcohol)"
Cons: "Uncomfortable seat. Only titbits and drinks available for a 3.5 hours flight"
Pros: "flight took off on time."
Cons: "Flight staff is brusque and not very friendly or attentive to passengers."
Cons: "El snack"
Pros: "On time, nothing to say"
Cons: "Boarding call whas even erlier than usual"
Cons: "There was no entertainment"
Pros: "Crew was in a great mood!"
Cons: "Boarding was complicated, no clear lines for back/front of the plane."
Pros: "Organized boarding process. Clean plane"
Cons: "Food. Service slow"
Pros: "Comfortable seats. Enough legroom. On time arrival. Great experience."
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Cons: "They changed the date of my flight without telling me and then were kind of cruel about it when I asked what happened. I had to spend an extra day in Buenos Aires and go back to the airport the next day. I had scheduled a hostel in my destination and the hostel wasn't able to change my reservation but they charged me for the night anyway. I ended up camping in El Calafate, where it was very cold and rained all night."
Pros: "The airplane was a newer one that was very comfortable."
Cons: "Aerolineas staff was very rude during airline strike"
Pros: "The cookies were great"
Cons: "flight cancelled just informing me the night before departure. no redirecting, no options, no reimbursement"
Pros: "Our first flight of the day on Aerolineas, from Salta to Buenos Aires was delayed an hour. We were supposed to have two hours in AEP (Buenos Aires), to connect with our international flight to Rio de Janeiro, but ended up with only 1 hour from landing to takeoff. Because the tickets were booked separately we had to collect our bags and recheck them. But the baggage claim area was packed with people and there were two flights before ours lined up for the belt. We knew it would be at least half an hour just to get the bags... it was too tight. So I went to the Aerolineas desk and a nice woman checked the status and referred me to the Customer Service desk. The man there made some calls and assured me that they would pull our bags and put them on our flight to Rio. He told us to go directly to the gate. We did, and needed every minute to go through customs and arrived just in time for boarding. Amazingly, our bags were there when we arrived in Rio, and we were very happy that we made it with our things!"
Pros: "Aviones nuevos."
Cons: "El catering"
Cons: "Again, like 3 hours late"
Pros: "Flights on time. Pleasant staff. Seats more comfortable than on many planes."
Staff at the Airport was very good .
Cons: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Cons: "No problems during the flight"
Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Cons: "They lost my luggage"
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Pros: "There was no one sitting next to me."
Cons: "Over 5 hours delayed with no explanation, no compensation and no food offered."
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Pros: "On time and pleasant experience on flight and de planeall"
Cons: "All Food"
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Cons: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Cons: "2 hours late, the flight following us left first."
Cons: "Arriving in SCL on an international flight is the pits. Avoid"
Cons: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Pros: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Cons: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Cons: "Segunda vez en una semana que me mojan , me derramaron cafe el vuelo anterior y hoy jugo de naranja. El espacio es muy pequeño y chocan los brazos cuando ofrecen bebida ; o el de adelante se mueve y bota todo encima ... un desastre, cero comodidad , la silla más dura que nunca y el espacio para las piernas, o sea, yo mido 1.74 y voy justa, que será para el resto de la población.. no por incluir una fila más hagan que todos vayamos incómodos ; y de la tripulación, nada que decir, solo me pasaron servilletas y me desearon suerte .. me gustaría algún tipo de compensación, porque , para más remate, llegamos más tarde de lo estimado."
Pros: "Personal on board is always great in LATAM"
Cons: "Personal at gate always suckin LATAM They lie in order to push their policies"
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "Punctual, clean, courteous , good entertainment, steel cutlery."
Cons: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Pros: "Dreamliner was great for our 11 hour flight to santiago"
Cons: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."
Pros: "Friendly staff"
Cons: "Delayed disembarking"
Pros: "How it moved"
Cons: "That it didn't move too much."
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Pros: "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Cons: "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."
Pros: "The flight was great. In flight entertainment through idevice"
Pros: "Smooth ride after boarding, easy to find seats, not an issue"
Cons: "No snacks or anything - boarding took long, they had the passengers line up and then after 15 mins tell us to sit for 15 mins because of something with the plane. I requested a seat but was placed in another seat in a different row and number."
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Pros: "Good snack box and drink service. Seats were comfortable."
Cons: "The flight started boarding 30 minutes late."
Pros: "I appreciated the fact that the cabin crew worked to seat my husband and I together. There was a bit of shuffling done but they managed to do it without inconveniencing anyone. Thank you!"
Cons: "And it would have been good if more water was on offer. Service was somewhat rushed."
Cons: "After a 2 hour check in line in the airport lobby, we ran to the gate, only for there to be absolutely no info available. Flight was then cancelled, 2 hours later. Re booking was an absolute nightmare. I will never fly LAN airlines again."
Pros: "Service by the flight attendants."
Pros: "Service overall is correct. Plane is clean. Check in is good."
Cons: "They changed the departure gate after i have checked in and there was no anouncement. Almost missed the plane."
Pros: "Movies app. Chers are nice and cozy"
Pros: "Not applicable"
Cons: "There was an air traffic controller's strike which I acknowledge was out of the airline's control. However, the airline had no systems in place to manage the number of affected passengers or provide timely communication. There was a five + hour standing wait at the check-in desk. Finally, our bags were checked and we were given boarding passes, only to spend another hour in the departure lounge without any information. In the end, our flight was cancelled without any apologies. There was no direction or assistance given to any of the passengers affected to reclaim their luggage or make alternative plans. In fact we were given incorrect information that we should rejoin the 5hr queue at the check-in desk to rebook on another flight for the following day (which we decided to forgo). It could only be described as a chaotic and unpleasant experience. I am told industrial strikes are common in Argentina so I am surprised that the airline hasn't found a better way to deal with these events."
Cons: "a box filled with food supplies never arrived, it was reported, but the tracking number online never worked, saying "your airline doesnt have this service", even though it was a LAN flight, and noone answered the phone numbers provided. we are still waiting for this box and for someone to bother contacting us. very unimpressive for a major airline that should have 24 hour contact for urgent things like this."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
Pros: "Clean plane with attentive crew."
Cons: "Flight was an hour late. Gate agents were rude and disorganized."
The flight was super packed and most of us had to put our carry on on a overhead department that was extremally far from where we were sitting and on top of that, there was no Wi-Fi through the whole flight on a 8h flight and I had a work deadline to work on.
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Terrible airline. Completely disorganized and incompetent check-in process. 2+ hour flight delay and total lack of communication by their staff to the passengers. I missed my connecting flight as a result and was forced to reroute to Panama through Copa airlines in order to return to Bogotá, which took almost 10 extra hours. I would never fly GOL again.
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Pros: "The crew was realy nice"
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "To be denied my flight, and no refund."
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Pros: "Nice new plane."
Cons: "Boarding process could be better"
Cons: "I had two USB chargers at my seat, but neither worked :("
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Time - delayed twice - missed connection"
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Cons: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Pros: "Flight on time"
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Pros: "On time"
Pros: "The space between sits in the airplane"
Cons: "The timing"
Pros: "Nothing about the airline Avoid if you can"
Cons: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Pros: "On time, entertainment"
Cons: "The trip was awesome, Rio is a wonderful city, extremely hot but a beautiful city"
Cons: "More efficient check in. Waiting in line far too long at gate."
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Cons: "Not remarkable at all. Terrible food."
Cons: "All good"
Pros: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Cons: "I didn’t like the snacks."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "Airplane was new."
Cons: "Punctuality (40min delay), bad service."
Pros: "Good landing"
Cons: "Messed up when looking for a seat ..many people from front door n many people from back door"
Pros: "fast flight, cofy seats!"
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Pros: "I had a plesent flight with good food and good service both ways, the flight timing and connection was very good and the pricing of the jurnay was good. I will defently use the company the next time when I am traveling the same route later. Best regards Jan Christian Nygaard,"
Cons: "I have no comments to add hear, because everything went fine."
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Cons: "The width of the seats were too small."
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Pros: "The crew was nice and professional"
Cons: "no entertainment. No leg room"
Pros: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Cons: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."
Pros: "In general is fine, but the same price of all the other airlines . I flew 3 hours and no tv! (and no meal) I'd fly Avianca next time: They all have your personal tv and gives you meal even for short flights."
Cons: "It was on time."
Cons: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Pros: "The crew. They are very careful."
Cons: "They charge me by my baby stroller! They lost part of my bag. Never more I will travel by GOL."
Pros: "A equipe de bordo agradável, mas o check-in pessimo"
Pros: "legroom, boarding process."
Cons: "snacks were kinda sparce"