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Cons: "At the arrival the baggage claim was a mess. Total disorder."

Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."

Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."

Cons: "Business clase Is no worthy"

Cons: "Better seats, crew that doesn’t disappear etc."

Pros: "Crew was nice and friendly."
Cons: "The plane was delayed and I missed my connection"

Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."

Cons: "The only problem I find now with Avianca is that you can only fly with one checked bag! This makes it very difficult and annoying for me and my family"

Cons: "They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner."

Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"

Pros: "The in flight entertainment was good. Seats were better than usual."

Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"

Pros: "Seat quite comfortable"

Cons: "Todos los aviones deberían tener entretenimiento a bordo."

Cons: "More time between connection flights"

Pros: "Relatively comfortable"
Cons: "Flight from Lima was delayed 3 hrs (so was flight from MIami to Lima) Meal was mediocre"

Pros: "Crew was very nice and serviceable"
Cons: "Food was very cheap and movies very very old,most up date a little bit More!!!"

Cons: "The food was not good."

Cons: "Qué ganan con tener a la gente sentada dentro del avión tanto tiempo?"

Pros: "nothing to impress"
Cons: "for been in first class not receiving any kind of pleasure"

Pros: "Staff and service was exceptional!"
Cons: "Spent two hours on the tarmac before takeoff. We barely made our connecting flight. Unfortunately, our luggage did not."

Pros: "food"

Pros: "They were so organized calling the people by group ,"

Cons: "Old planes. Bad attitude of the crew. Remote unboarding"

Cons: "The flight was okay but the food onboard was not that good. Y"

Pros: "Decent plane. On time."
Cons: "Avianca overbooked the flight. We were put on standby with a 7month old baby. They were going to have us wait until the entire flight had checked in to see if any volunteers stayed. After I insisted, they checked us. Basically had us go thirty a miserable time for their mistake."

Pros: "They served food as usually."
Cons: "The airplace was smaller than normally ( chair space)"

Pros: "No assistance with carry on bag"
Cons: "Proactive crew to assist the elderly"

Cons: "Avianca did not want to respect my ticket and put on standby my seating"

Pros: "NOThing"
Cons: "Avianca delayed me flight over 6 hrs and i missed my connection once again. Every time in fly avianca I miss every single connection due to their incompetence"

Pros: "The flat bed seats in business class were terrific"
Cons: "They did not have English language landing cards"

Cons: "I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew."

Pros: "The food"
Cons: "Delayed. Long and late"

Pros: "A Woman worker was very friendly and helped me find the right attendant. The Ticket attendant was friendly and attendant. She then walked me over and pointed out the right gate to go to. Everybody was friendly and helpful."
Cons: "I wish the woman that announced things at the gate did it in Spanish and English. I had no idea what she announced."

Cons: "El vuelo tardó demasiado en espera y salió en atraso"

Pros: "Food/fast service"

Cons: "You broke my lugage and nobody took care of this situation."

Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."

Pros: "Airplane was clean, modern, and very accommodating (cup holders, usb port, large touch screen entertainment systems for which they provided headphones FREE of charge, free hot turkey and cheese mini croissant with a mini cold doughnut, fresh drinks). Staff were also super nice and accommodating, flight was smoothe. Oh...and seats leaned back quite a bit more than on other airlines i've used in the past."

Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."

Pros: "Very good experience thank you kayak I will travel with you again ."

Pros: "Seating was comfortable"
Cons: "The boarding process was not bad. They boarded all passengers at once instead of by rows. I requested a Asian Vegetarian and instead I got a meas 99% pasta and 1% vegetable. Very poor food."

Pros: "There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines."
Cons: "My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it."

Pros: "It was easy to check in at the counter and online. Staff was friendly and responsive. Ease of navigation from country to country with plenty of visible staff available to answer questions."
Cons: "The long layover was a bit taxing. It would be better to cut these down in case of changes in weather condition"

Cons: "Cabin too warm. Service too basic"

Pros: "The crew was excellent and all the check in and boarding process was very organized"
Cons: "I was very hungry the whole flight. Very little food for six hours."

Pros: "The passenger next to me..... That's about it"
Cons: "Extremely cramped seats, limited meal options. all I needed was something without pork and wasn't accommodated by a really rude flight attendant. No entertainment on back of seat for nearly 6 hours...."

Pros: "Old airplane.. Onky one barhroom working for more than 200 people in a 5 hour tavel! Horrible food!"
Cons: "This kind of airplanes can't flight anymore"

Pros: "The staff and service was very enjoyable."
Cons: "As a vegetarian, there were not any food options for me on the fight which was a bit upsetting."

Cons: "Food"

Cons: "Everything was great"

Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."

Pros: "FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION"

Pros: "Crew was very helpful."
Cons: "Took a very long time in check in. Agents were very nice; just very slow. Should have kiosks in Buenos Aries. We did not have internet to get our tickets before going to airport."

Pros: "Business seats good Food good Well taken care of."

Pros: "Good crew. Very responsive to requests."

Pros: "Premier services."
Cons: "Toilet cleanest, entertainment, and traveling kit."

Cons: "Seat is uncomfortable and food is terrible."

Pros: "The crew"
Cons: "Entertainment. Games were blocked. Movie section was poor."

Pros: "The crew was amazing."
Cons: "Temperature control could be better so we don’t all freeze."

Pros: "Very good crew."
Cons: "Baggage slow"

Pros: "Land crew at BA."
Cons: "Onboard service (Food, entertainment and comfort)."

Cons: "The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative."

Pros: "Crew was nice, seat was comfortable, food was good"
Cons: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"

Pros: "in this particular flight, nothing! I'm a Copa fan and always flight Copa while travelling within LatinAmerica but this last time was bad"
Cons: "1st of all get new planes, it is inadmissible not having individual screens on every seat. Plane was extremely cold, and there were no blankets!! and the crew did nothing to get a better temperature. Boarding was soooooo slow, OMG. Crew is totally useless, did not offer help with the sitting/luggage"

Pros: "Honestly nothing."
Cons: "Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing."

Cons: "More entertainment options"

Pros: "Crew were friendly, drinks plentiful, food decent."
Cons: "Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)"

Pros: "The crew in all flights was attentive and efficient!"
Cons: "This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa."

Cons: "Few new Entertainment options."

Cons: "Seat confort"

Cons: "The food wasn't great-- more vegetables/healthier would have been nice. The schedule was terrible-- they wake you up more than 2 hours prior to arrival for a breakfast, then turn the lights off again for an hour. How about breakfast a little later and let us sleep?"

Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Cons: "Seating cushioning was a bit uncomfortable, which is a bit difficult during a long flight."

Pros: "everything perfect you guys are the best"

Cons: "En el check in lo hice por la web y liego tarde mas q la gente q no lo hizo xq atendian a todos mezclados"

Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."

Pros: "BOARDING"
Cons: "PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED"

Pros: "Unhurried and happy flight attendants who care about my comfort."
Cons: "Nothing"

Pros: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"

Cons: "same issue"

Pros: "Everything."
Cons: "Wish that flight were shorter, perhaps with hub in Miami or Dallas."

Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."

Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."

Cons: "Crew was not friendly"

Pros: "All the services at the plane were very good"
Cons: "The order at the boarding in Istanbul and in Panama, were poir, with no preference for freq flyers"

Pros: "Love the legroom. Crew is friendly. Cabin is clean."
Cons: "Food is not good. Bring your own snacks and enjoy the legroom on the plane"

Pros: "The flight left on time and was smooth."
Cons: "-The staff was very rude -I wanted to sit at my gate, but it required a second check in. Right before that I bought a sparkling water for the flight, which they wouldn't let me bring in. Because we weren't allowed to bring fluids over 3 ounces, I had no water bottle for the 6.5 hour flight and was very thirsty the whole time. The drinks served are very small."

Cons: "They oversold the flight, so twenty minuted before the plane I found I out they were not giving me a seat and that I had to fly in a plane 14 hours later!!!"

Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."

Pros: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Cons: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"

Pros: "Nothing"
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"

Pros: "They're a frud"
Cons: "There customer service sucks"

Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."

Pros: "The great service and all good attention during the flight."

Cons: "they change the flight time from 12: 30am to 10:00am and didn't have the plane. I have to change different airline."

Pros: "THE flight mouved too much and delayed There aré not diabetic's food"
Cons: "The crew was kind"

Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."

Pros: "Tve crew on the aircraft. Is ver friendly"

Pros: "Their affiliation with Star Alliance enabled us to go to the Copa Lounge. We enjoyed the Loung's food, beverage, and overall travel ambiance. Ed Villena"
Cons: "None"

Cons: "Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice."

Cons: "Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant."

Pros: "Good takeoff, good landing."
Cons: "Food very cheap."

Pros: "Crew amazing, food really good, I just had a better experience because the lack of leg room, my 3 years old was hitting the next seat so the lady totally ignorant and mediocre was arguing with me."
Cons: "Change people seats when they are very picky"

Pros: "Cabin crew very attentive, engaged and friendly."
Cons: "The boarding structure did t have very clear signs for priority boarding and the leg room didn’t seem anything different from reg economy. I feel I didn’t get anything more for what I paid for AM plus."

Pros: "The large plane that I was on was great. Comfortable and a smooth ride. Movies were good. Drinks good."
Cons: "Food could be a little better."

Cons: "Food"

Cons: "Just a little better food please"

Cons: "While I completely understand the visa policy the flight attendants should be more educated in regards of the visa, and ESTA required to enter the US. As a Canadian I am not required an ESTA to enter the US at any time and I had to politly argue with the airline employe at check-in over that mater."

Pros: "They are very efficient"

Pros: "N/A"

Pros: "It was fast to check in and the flight was on time."
Cons: "The seats that we first got but the flight attendant was kind enough ro switch us since we were by the emergency exit,"

Pros: "I liked the food, I was very well received, there’s was a nice blanket, water, mask to sleep better so I loved all that"
Cons: "I hated that it wasn’t available the tv or internet service, the headphones was terrible, all my zone 3 could not see any movie or video or music during all that 9 hours. So when I clicked to see a movie the view, the image was just black with any sound. I was very disappointing. It was stressful"

Pros: "The flight attendants were really great."
Cons: "Of course flying is always uncomfortable and like being packed into a sardine can"

Pros: "Comfortable and arrived on time"
Cons: "México has wonderful food, their airline should highlight that"

Pros: "Overall great experience."

Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."

Pros: "Boarded efficiently and had the expected leg room for a coach seat."
Cons: "Nothing to not like."

Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"

Pros: "Everything was excellent!!"

Pros: "The timing was great. The boarding time. The flight left on time. The crew were very attentive and courteous. The transport from the aircraft to the airport was also good. There wasn't any entertainment, so I couldn't give that a good rating."

Cons: "Very, very displeased with the care I received from this airline and their lack of communication about the boarding process. Both the gate staff for my flight, the gate staff for other flights, and the staff behind the check-in counters were unhelpful, uncompassionate and seemed to have no sense of "customer care." I ended up missing my flight because of their disorganization, their lack of communication and professionalism, and then, was not helped in the least. I echo another reviewer when I say, "worst experience flying ever.""

Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."

Pros: "The professionalism of the AIRPLANE crew!"
Cons: "Aeromexico planes are very old, not equipt with technology that passingers needs such as power chargers, etc. I loss my connection to San Francisco because the Mexican Aduana was too slow and very bad organized !! I needed to wait 12hs. Until I was able to get my connection...,crazy!! No really any accommodations from that company to their clients."

Cons: "Departure was late."

Cons: "The flight gate was never posted on the departures screen, if it were not because we kept asking we'd have probably missed our flight. The flight was also delayed by 2 hours and we were never informed of this...it just happened as we went in circles around the airport."

Pros: "We finally got home. Only 10 hours later."

Pros: "I Like Aeromexico planes. Everything was very good until we landed."
Cons: "Terrible experience. 2 and half hours is not enough time to make a connection. First we waited 1 hour to get to the gate, then 1 hour to get the luggage and then 40 minutes at the connection desk. Nobody cares to organize the process so that passengers won't miss their connections. Aeromexico staff at the Mexico City airport is slow and poorly coordinated."

Cons: "less legroom in my seat than my neighbors'"

Cons: "We lost our connection fight for delayed and we have been charged extra for ALL the baggages ($25 dollars per baggage). Which is insane!!! Uncomfortable plane and seats apart from my husband, Overall bad experience :-( :-("

Pros: "The number of movies in the flight from Mexico City to chicago"
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew in Buenos Aires was very rude. The lines were interminable and people not organized at all. argentina is beautiful but the international airport is one of the worst. And Aeromexico seem to add to the chaos."

Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."

Cons: "Old plane, late with no notice. Poor seats."

Pros: "The seats were not terrible and the crew was nice."
Cons: "The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."

Pros: "The seats were very comfortable and I was able to have a good rest. Very unusual nowadays when flying economy class."
Cons: "The food was plain horrible, and miserable. Shame on the company to dare serve a meal like that! The entertainment screen did not work and nobody responded to my complaint. The crew ( mainly the female part of the team) was unfriendly."

Pros: "Nothing"
Cons: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."

Pros: "ON time, friendly, comfortable and there was food."

Pros: "As soon as we were on the plane the service was efficient and very courteous."
Cons: "My flight was cancelled. The process was very disorganized, they did not honor previous seat reservations even when people paid extra for a better seat. They treated customers as if it was their fault."

Cons: "Delay! Delay! Always delay!"

Pros: "Help from attendants"
Cons: "Too crowded"

Cons: "Boarding in. Irnos Aires was disorganized and late. It took three hours to go thru the Mexico City airport as an in transit passenger. Flight from Mexico City left one hour late making me miss my connection. Poor experience which I will not repeat!"

Pros: "Nada"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."

Pros: "Schedule on time"

Pros: "The New airplanes. great crew with excellent team work concepts"

Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."

Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Plane was a older felt a little more crammed in with it being three row seats"

Pros: "The flight departed more than 90 minutes late. Not impressive. No one ever explained the delay, so poor communication. The food was considerably better than the previous flight. Older plane so no movie selection. We appreciated the fact they did not lose our luggage on this journey."
Cons: "Overall, based on our experience to and from our destination, we will avoid Aeromexico in the future. The people are nice but it is a poorly managed airline. Too many headaches and surprises to justify any discount. We have flown many times internationally and therefore understand things are not always smooth. But there are too many problems with Aeromexico."

Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"

Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."

Cons: "When a flight is scheduled for a customer, connecting flight to another country, I highly recommend you all give customers with at least two hour layover. I missed my flight because I was not informed I would have to grab my luggage and recheck them. This is a nightmare!"

Pros: "The crew that greeted us (and sorted out seats) was excellent."
Cons: "We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport."

Pros: "Perfect"

Pros: "Very nice crew!"
Cons: "Was almost three hour late..."

Cons: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."

Cons: "Terribly small seats"

Pros: "new airplane, some juice offered, good entertainment, staff was ok on the return flight (first class)"
Cons: "nothing to eat, no leg room, poor wifi, hidden fees for checked luggage, damaged baggage on the return flight. I asked for some more water on the first flight, and the guy gave me a look as if I had asked him about his soul."

Cons: "Small plane, no room for cabin luggage"

Cons: "boarded and closed gates 30 min early without warning. almost missed it"

Cons: "Never been on a smaller plane. I've traveled private planes with more room!! Air was so bad, even the food smelled bad and couldn't even think of purchasing any. With a flight that long and people waiting for stand-by, you'd think a larger plane might be in order."

Cons: "My flights were so behind I missed my connection for Toronto to Tel Aviv and was rerouted to London and then Frankfurt but the plane was late getting there as well. Air canada had no crew on the ground and over and hour wait for customer service on the phone so i had no way to find out what my reticketing status was. I was passed off to numerous other airlines and sent through the airport to the incorrect terminals in heathrow causing another missed flight. Air canada did not accept the responsibility to maintain my reservation and get me to my destination efficiently. Even when I spoke with a phone representative the person was rude and never sent confirmation of my flights so I had no reference point for flight numbers or air lines. All of his added up to more than 13 hours of delays on what was already a 24 hour trip. Worst travel experience of my life."

Pros: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"

Cons: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."

Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."

Cons: "Why no food or snacks?"

Pros: "No food, an hour late"

Cons: "No free snacks"

Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."

Pros: "on time, friendly staff"

Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."

Cons: "never on time, late flying both way's"

Cons: "Headphone socket broken on this older airplane. Only purchased food available so n/a."

Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."

Pros: "Crew was professional."
Cons: "Why not due the security briefing while we are sitting there delayed?"

Cons: "Left our luggage in Montreal!"

Pros: "Confortable"
Cons: "N/A"

Pros: "Very good !"
Cons: "N/A"

Cons: "The time that I need to wait for my connections....I was traveling by myself with my two daughters 6 and 2 years old. And been honest wast pretty hard. Also, nobody told me about the permit that I need to have to go to Canada. I did the process online at the airport. Was fast but pretty stressful."

Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."

Pros: "No complaints about the flight attendants"
Cons: "Seating very tight and uncomfortable. Luggage handling is the worst I have ever seen. Out of 6 in our group, 2 had lost luggage and 2 had misplaced luggage. Airport customer service didn't care if items were lost or misplaced. Very unprofessional all the way around!"

Pros: "Everything was good."
Cons: "No issues"

Pros: "Entertainment"
Cons: "Crew was rude and poor communicators."

Pros: "Th flight attendants were nice. The entertainment system was working and the movies were good."

Pros: "good fast flight with great flight crew"
Cons: "food was mediocre"

Cons: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."

Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."

Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."

Pros: "Crew service in the plane was very nice, plane was cold and clean as it should,"
Cons: "Lost a flight because they closed the door 20 min before departure, no calls where made to passengers ... I was delayed by airport security and by the time I made it to the gate it was already dispatched, flight closed doors 10 min after it was scheduled to board, very efficient boarding crew that left 6 passengers on the ground !! Since it was a short flight between Toronto and Montreal they gabe me a seat in the next flight which had a delay in boarding (30 min) and then delayed departure too another 30 min ... All in all i spent almost 5 hours in the airport for a 1h flight"

Pros: "Prompt and courteous. The Embraer was not new, but in good shape. Entertainment was minimal - especially in comparison to the Dreamliner we flew from Europe to Toronto. The flight from Toronto to Denver was about 4 hours long, but the only included refreshments offered were sodas, water, or juice. Air Canada could do better on the food front. (Other food was available for purchase.)"

Pros: "Again, the entertainment options were the best part of the flight."
Cons: "It was a short flight, but it was still very cold. I didn't ask for any changes because of my previous experience, so I just wrapped up as well as I could and bore the chilliness. The crew was less than friendly."

Pros: "The crew was great"
Cons: "The gate changed 4 times and there was confusion at final boarding. The Toronto airport TSA agents have absolutely no manners and need to be retrained or fired. Traveling has become very stressful and try make it worse. There was a Hispanic girl, heavy set with curly hair yelling at us to approach the scanners. I talked to her asking her to be gentle with us because we'd just flown for 7 hours and are suffering from time zone changes. Another yelled at my seatmate about his travel size after shave. She was a black Caribbean. She snapped at me about the importance of security and that he was rude for saying he didn't care that she'd throw his stuff away. I told her that he said he didn't care because he's tired and quite frankly, a trail sized aftershave that she doesn't approve actually doesn't matter and is nothing for her to get worked up about. Her colleagues were all staring at her as she started throwing her weight around and making unprofessional nonverbal noises. Then there the room where you weight for your name on the screen to appear if your number is 1 or 2. The people in there are extremely gruff. There was only one Hispanic woman who took my slip of paper that had my pic who said please and thank you. Then when you go to customs to get your passport signed, the guy at counter 10 starts arguing with me for no reason. I put 1 family member on the customs form. He asked if anyone is traveling with me. I said no. He clarified that one should mean an additional person and not just me traveling. I said it wasn't clear and I didn't know. But he decided to get argumentative with me about it until I said ok and walked away. Your TSA process is a nightmare. I did not experience that at Heathrow, Vienna, Or Tel Aviv (all places that have recently experienced terrorism). I didn't even experience it in my arrival town Denver. Toronto TSA is very very poor."

Pros: "The in flight entertainment was great!"

Cons: "I didn't like that there were no screens to watch and I didn't know I needed the app on my phone to watch movies until I was already in e plane and too late download it."

Pros: "That I eventually got to Denver"
Cons: "Poor planning no backup aircraft I knew status via apps before staff did"

Pros: "Their was a two hour delay, the planes cabin was at about 55-60 degrees and due to bumpy ride...service was delayed (obviously not the fault of anyone). Just overall, uncomfortable experience!"

Pros: "On time, courteous, great movie selection for the very long flight. Food was decent."

Pros: "Nothing to like or not like. Classic small (Embraer) flight for 3 hours. Nothing special one way or the other."

Cons: "Got to Denver 4h Late."

Pros: "Excellent customer service, offered plenty of water to drink, entertainment consoles worked on this flight. Suitcases didn't take long to be unloaded."

Pros: "Ease of boarding"
Cons: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"

Pros: "The crew was very nice"
Cons: "The seats had no padding. Food had to be bought."