Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to Mexico
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 27m
The cheapest ticket to Mexico from Buffalo found in the last 72 hours was $182 one-way, and $349 round-trip. The most popular route is from Buffalo to Cancun, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $182.
Most visitors from Buffalo can enter Mexico without restrictions.
Read more about travel restrictions for Mexico
Visitors from Buffalo are not required to quarantine after entering Mexico.
Visitors from Buffalo are not required to present a negative COVID-19 PCR test or antigen result upon entering Mexico.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Mexico.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Canceled flight"
Pros: "Everything was great!"
Pros: "Although there was an issue with a passengers’ dog(who ultimately had to be asked off, before we could leave). It was handled quickly and our flight departed on time."
Cons: "The entertainment didn’t work/have a signal until our descent to land."
Pros: "Everything is always great on Jetblue"
Cons: "Wonderful wheel chair service."
Pros: "delayed, old airplane, bad snack, etc."
Cons: "customer services"
Pros: "Flight was fine."
Cons: "I was not on it"
Pros: "Everything about the flight operated smooth and comfortably. Efficient boarding, surprised and delighted to have inflight entertainment for such a short flight where most other airlines use older planes without tv/movies."
Cons: "did my pre flight check in at about 3pm for my 8:50pm flight. I didnt immediately receive my boarding pass via text but figured it’d come in the next 4hrs. It didn’t and I had to go through the line for a paper pass, then at about 11pm when I was already home after my flight I received the text containing my boarding pass. Obviously a simple hiccup in an automated process but laughably pathetic in terms of delivering a simple service for paying customers that’s designed to save you, JetBlue, time and money"
Cons: "Plane was delayed 90 minutes for takeoff as it came in late."
Pros: "Crew was accommodating."
Cons: "Lots of traffic. Entertaining kept resetting. Unable to watch movie."
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Pros: "I love everything about Jet Blue"
Pros: "Timely and smooth boarding. On time take off. The staff was very friendly and courteous."
Pros: "Comfortable, quiet and good service"
Cons: "Everything was good"
Pros: "JetBlue plane was on time. The seats are comfortable. Nonstop is the worth the extra money."
Cons: "Pack your lunch"
Pros: "On time and very friendly crew."
Pros: "Wow - perfect trip from booking to arrival in FLL. Easy website, luggage and assigned seat included. Helpful ground crew in BUF. And the best free inflight wifi. I will book again."
Pros: "Flight ontime comfy seats"
Cons: "Soda and chips only, only 3 movies, united has more choice"
Pros: "We made it to our destination in one piece so that's good I guess"
Cons: "Delayed over 3hrs. Didn't get to sit with my wife. They switched movies 30min into the movie that I was enjoying. Attendants seemed annoyed at life in general."
Pros: "Our flight was delayed for a few hours due to mechanical problems. While waiting, they gave us crackers, cheeses, salami, and granola bar plus a drink. Because I missed my connecting flight, Jet Blue put me up at the Embassy Suite when I arrived in Boston. It was a lovely room and the hotel provided snacks in the evening and a wonderful breakfast in the morning. Everyone I dealt with had a very pleasant attitude despite some less than friendly customers."
Pros: "Pleasant. On time. Friendly. Decent value for money."
Pros: "Amazing fast easy flight with excellent staff on board!"
Pros: "Even landed early!"
Cons: "More leg room"
Pros: "I missed the flight as my first flight got delayed. When I got to the gate there was no Turkishairlines representative. 12 hours after the flight still at airport without any clear answer from Turkish airways."
Cons: "Zero costumer service. Knowing that I might miss my first leg I checked the possible next flights and even though there are two flights next day, the prices tripled in 2 hour (from 1300 to 3900 USD). When I asked for rebook I was told that there is no available seat in any of those two flights. Did a quick search and found out there are seats but are left to milk desperate passengers."
Pros: "Easy on, no line organization but not a real problem. Friendly crew. Typical lovely JetBlue experience."
Pros: "Service was phenomenal"
Pros: "Easy and clear instructions on boarding."
Pros: "Service was good"
Cons: "My flight was delayed 3 hours on our way to Cancun and on our way back it was an hour late also that was my only issue"
Pros: "Free internet, great landing."
Pros: "I liked that fact that we landed safely"
Cons: "The crew wasn't pleasant , the fact that you can't even get a free headphone is ridiculous, the check in process was good , the airplane was cramped and small"
Pros: "Great trip, but the mini tv wasn't working which was a bummer."
Pros: "Flight was good, fast , even though plane was late. I always enjoy flying Jet Blue"
Cons: "No gluten free snacks were served. Maybe have more selection so everyone can enjoy."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Pros: "Counter staff were excellent"
Cons: "Crew were rushed and lacked congeniality Skipped full distribution of snacks due to poor communication"
Cons: "When the flight is cancelled you need to find a solution for those passengers who travelled that day by bus or car just to catch the flight!!! At least a hostel to sleep over night or give them back the money or let them travel with another company...not to wait 12 hours on the airport!!! Thats not professional at all!"
Pros: "friendly crew"
Cons: "long delay"
Pros: "I liked the spacious seating of course"
Cons: "I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!"
Pros: "Friendly staff"
Cons: "Couldn't understand captain, televisions would short out, wifi was super slow and pointless."
Cons: "TV didn't work"
Pros: "Friendly crew with nice food"
Pros: "Good, friendly, competent service all around."
Pros: "Seat was ok"
Cons: "Flight delayed, airport waiting room congested, I had to pay 200 extra to find seats together, flight location on monitor not working"
Pros: "Kiosk check in much improved from a year ago. Nice having plenty of scales pre checking in. Lots of kiosks."
Cons: "It took an hour for our baggage to appear on the carousel. It only took 3.5 hours to fly down from NYC"
Pros: "Crew was outstanding, seats were comfortable. The food was awesome!"
Cons: "it was perfect."
Pros: "Some crew was attentive, others were not. Piloting was good"
Cons: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Cons: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."
Pros: "Nice service"
Cons: "I enjoyed visit via turkey and not long flight. I felt comfort"
Cons: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Cons: "Flying out of the Istanbul airport was horrible."
Pros: "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
Cons: "Nothing. Everything was great."
Cons: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Pros: "The food was nice, seat was comfortable"
Cons: "Flight attendants never come back on my query, even after asking to 2 crews"
Cons: "The food"
Pros: "Excellent Staff very courteous and professional 5 star +"
Cons: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
Pros: "Courteous flight attendants, simple check-in, good service."
Cons: "I wish the flight attendant brought more water from time to time, as the flight was long."
Pros: "every think"
Pros: "Friendly good service"
Cons: "Istanbul changing gate to get to such long walk"
Pros: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Cons: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."
Pros: "Great flight"
Pros: "great food! competent crew. all efficient and good."
Cons: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Cons: "See above"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Cons: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Pros: "Great short flight and we even received a meal as well as free headphones."
Pros: "Our flight attendant were very nice, efficient, and on top of everything."
Cons: "it was such a good experience. I liked everything"
Cons: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
Cons: "No vegan or even vegetarian meals. Very disappointing"
Pros: "food was good."
Cons: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
Pros: "The staff, food, hospitality, & professionalism is 5 star. These guys should train every airline in america."
Pros: "Employees were very helpful. Service was great."
Cons: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
Pros: "There was a delay in take off over 54 minutes. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. It was very hard for my wife to run with me all the way to the next gate (she is diabetic)."
Pros: "Extremely nice and accommodating crew throughout the flight. The lounge at Istanbul airport is magnificent."
Cons: "Airport is a little crowded. No one follow the lanes as supposed to be. Airport authorities need to educate people so that passengers do not bypass other passengers. Overall an excellent experience."
Pros: "Crew and entertainment were okay."
Cons: "Less than 20 minutes to catch this plane because of delays. The flight was longer than scheduled because of delays on the airline side and US customs limited processing capability. I felt really tired when I got out of LAX."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Cons: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Pros: "Everything was great, on time and safe. I love flying Turkish Airlines."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Pros: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Cons: "On the flight back our seats did not recline."
Pros: "Nice staff, food was good, comfortable seats"
Pros: "Easy checking reasonable wait."
Pros: "Service was good, customer helping line was not that good"
Cons: "The worst part is food, they need to serve some good food for such long flight, Specially Istanbul to Islamabad and Islamabad to Istanbul, was the worst service and worst food , I will be think a lot to travel next time with turkish airline, due some bad service and food"
Cons: "The temperature was a little bit low."
Pros: "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
Cons: "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
Pros: "Everything was perfect during the flight."
Pros: "Everything went very smoothly. Nothing to complain about."
Cons: "I was not unhappy with any aspect of the flight."
Pros: "Food, entertainment, crew"
Cons: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
Pros: "Decent food. Good service. Great media access for international flights."
Cons: "Nothing to knock down"
Pros: "I flew Turkish Airlines this year - 2 domestic flights and 3 international - and every flight was great. The long-distance flight (Japan-Istanbul) especially. My seat was more comfortable than with USA companies I've used, I was fed on short-lap flights and provided a pillow (no extra charges), I had real milk to put in my coffee (not chemical creamer) and I didn't pay extra for baggage. Flights were on time, crews were friendly. I'll be using Turkish Airlines more in the future, for certain."
Pros: "Crew was great, the seats are never comfortable"
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Cons: "See previous"
Pros: "Great crew."
Cons: "As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me."
Pros: "See previous comments"
Cons: "See previous comments"
Cons: "Great flight"
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "The crew was nice"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "All was great"
Pros: "Crew was awesome"
Pros: "The movies were entertaining"
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "My upgrade and breakfast were fabulous!"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Pros: "Staff very courteous and professional"
Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Cons: "That we did not have a seat assigned"
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Quick and everyone was friendly"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Cons: "They lost my luggage."
Pros: "great flight free movie going down"
Cons: "no free movie/tv coming back"
Pros: "Very satisfied. Great service"
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "Flew in First Class. Felt very pampered"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Pros: "Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak"
Cons: "My suitcase was ruined."
Pros: "to their Diamond Medallion customers"
Pros: "Good flight"
Pros: "Crew was amazing. Seats were comfortable."
Pros: "Flight was on time right on schedule."
Cons: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"
Pros: "The crew was great"
Cons: "The snacks and the arrival of the baggage"
Pros: "Crew was great and the flight was nice other than the one issue."
Cons: "Lady told me my bag was too big and tried to force me to check it. I’ve flown all over the world with this bag and never had a problem. Also when I walked down to the plane, I just walked right in and the bag fit perfectly and nobody said anything. She needs help with how she handles these things."
Cons: "I was not happy to be told that I could not take my carry-on in the plane because the plane was supposably full. Several people that came after me had their carry-ons and there was space. My carry-on bag was a gift and it was damaged just like I told the attendees it would happen."
Pros: "Efficient boarding clean cabin"
Cons: "No food offered except chips, no entertainment on international flight"
Cons: "No enough room. No snacks."
Pros: "I liked the food, the movies"
Cons: "I didn’t like the small space between chair and between the hallway, I didn’t like that I could not choose my sit on the airplane at the check in"
Pros: "it was smooth and I slept"
Cons: "Boarding was a little congestee"
Pros: "Flight on time and as comfortable as one can get in economy."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Cons: "Flight delayed 7 hrs and the official website never updated to reflect the change. Called customer service twice and they had no clue. The last representative advised to be at the airport at the original departure time to make sure we spoke to someone there. That showed a lack of knowledge and trustworthiness. The airports official website also didn’t reflect the delay."
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Pros: "Overall great experience."
Cons: "Avión muy incomodo"
Pros: "A bigger lunch"
Cons: "Pay for second bag is very expensive (55 usd)"
Cons: "The setas space is too short"
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"
Cons: "Flights were delayed a couple of times."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "My flight was late which caused me to lose my connection and the airlane did not provide a hospitality stay at a hotel."
Pros: "Service as usual, good"
Cons: "Flight late departing almost an hr"
Pros: "Again, the seating is more than adequate. I discovered a person who couldn't read her ticket stub correctly had taken my seat, but instead of insisting that she move, I asked if I could have an emergency exit row seat and was told "Yes," I could. I had to whole row to myself. Those seats, while as comfortable as the rest, made the screen mounted on the back of the seat ahead of me a little hard to see because of the greater than usual distance between the seats. But there certainly was a lot of legroom!"
Cons: "The only thing I didn't like was an aspect not totally in Aeromexico's control - the disembarkation system and the ugly process of Mexican immigration. The plane was left parked on the tarmac somewhere in nowhere'sville, making a trip to the terminal by bus necessary. The bus waited and waited and waited for a wheelchair to arrive from the main terminal to allow two elderly passengers to be removed from the plane. All in all that process took more than a half-hour (making the two-hour connection time more anxiety producing). Then the bus sat outside the terminal for another 10 minutes with no explanation being provided to the passengers worried about making their connection. To top it off, once the bus doors opened the passengers were ushered into a large hall filled with hundreds of passengers all having to get through Mexican immigration - during lunch hour or something, for there were only six officials actually asking questions and several empty inquiry windows that could have been operational. I finally got to an immigration clerk just 15 minutes before my connecting flight was to take off - breezed through the interview and got the passport stamped, and then had to run to dump the luggage onto another conveyor belt leading I hoped to the connecting flight. An Aeromexico staff person asked me "Seattle?" and when I answered "YES!" was ushered to a waiting electric golf cart that whisked me close to the ramp to Gate 57. Without that additional help I'd never had made the flight. Mexico City is NOT a place to try to do a plane connection in less than 3 hours!"
Cons: "Seats and technology on the planes. Not the most modern fleet in mexico"
Cons: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Cons: "Food was lacking."
Pros: "The flight attendants were friendly."
Cons: "I didn't like that there was no personal tv screen. And the seats were very uncomfortable. No space felt trapped in the middle seat with no room."
Cons: "That they made me pay for my baggage"
Pros: "Service from attendsnt"
Pros: "Great customer service !"
Pros: "Aeromexico was great!!"
Cons: "I didn't win the only time y played. Everything was great"
Pros: "The crew members were very nice and friendly. The staff at check in were also nice and things were run very smoothly."
Cons: "The cabin AC did not turn on until every last passenger was seated and the door was closed.. It was really hot inside. I don't know what can be done about it, but that was frustrating. Also, I'm gulten intolerant and it would be nice if you served something other than sandwiches. Not a big deal, but just a suggestion."
Cons: "Didn't board on time"
Cons: "Please include fruits in the menu"
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."
Cons: "the sandwich was on a croissant I rather had a bread."
Cons: "Terrible service."
Cons: "TWICE for crying aloud I suspected it would before and sure enough it did it after I ate it Mexico has a beatiful food tradition why do you mess around with idiotic offerings? Best to not offer any food if it does not secure decent taste"
Cons: "Bad planning, the flight was cancelled after we were on board for 2 hours, they schedule a direct flight for the next day! Making me lose, time, plan and money"
Pros: "Aircraft is new and comfortable"
Cons: "Food was bad, even for airline standards."
Cons: "The airport doesn't provide gate information until they literally start boarding. People mad dash to find the gate. Very chaotic system. Keep your eyes peeled!"
Pros: "The plane was running at very low capacity, so many of us had rows to ourselves"
Cons: "No power outlets at the seats, No video, difficult to find power outlets before boarding the plan, the boarding area was very sanitized."
Pros: "Great, very easy"
Cons: "Phone customer service through Kayak/vayama was horrible. Workers on the phone are very hard to understand. We missed our flight and your missed flight fee was $450 dollars! Wow. More than our ticket was worth! Over all worst flying EXPIRIENCE ever. We had to spend over $3,000 for new tickets because vayama/kayak couldn't help us when help is needed. Seems as though greed is all that is important to your company. Never using not recommending your service. As a frequent flyer, I've missed flights before and other services at least make it seem like they want to help you. Thanks for ruining our family vacation."
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "Flight delayed 1h30, no food or beverage served!"
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Cons: "Despite inbound flight - with the same airline - coming in 6 minutes early the connecting flight was closed when arriving at the gate. Rebooked on next flight some 3 hours later."
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Getting off the plane"
Cons: "3 hours late flight- customer care very insensitive and unhelpful"
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "45min delay due to weather and could only be given a gate away from the others, which ultimately required a shuttle. Long day."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Cons: "No food, no entertainment, no room for luggage, no good."
Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Pros: "Eveything ran smoothly"
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Cons: "5 hr delay"
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Pros: "Flight was on time and boarding went smoothly."
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "The crew was nice"
Cons: "The plane was older than me. There was no personal in flight entertainment on a daytime, 8hr 49min long-haul flight. Further the old "TV" six rows ahead of me was playing something I could barely see but the Audio system was broken for the whole plane so it was torture that the TV was even on. American Airlines needs to send modern equipment. This plane was unaccepatable by today's standards."
Pros: "Top notch airline - staff is personable & comfortable seating"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Cons: "How small the plane was. Not much personal space and I am a shorter person."
Airlines flying from Buffalo to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to Mexico
Masks required on board, masks provided on flights from Buffalo to Mexico
Social distancing seating
Middle seats unavailable to book on flights from Buffalo to Mexico
Testing for antibodies, testing for symptoms for flights from Buffalo to Mexico
Waiving of change fees. Search flexible flights from Buffalo to Mexico