Find cheap flights from Buffalo to Mexico City

Pros: "Crew was great, the seats are never comfortable"

Pros: "The crew was helpful"
Cons: "The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido."

Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"

Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."

Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."

Pros: "yes"

Pros: "Not really"
Cons: "Being on time not delay 40 min"

Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."

Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."

Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"

Cons: "No hubo comida suficiente"

Cons: "Great flight"

Pros: "confortable and good service."

Pros: "Yes"

Cons: "Everything"

Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"

Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."

Cons: "A late flight due to a mechanical problem. Missed connection and Delta was of little help."

Cons: "Very bad service, airline unrespectfull, discortesy"

Pros: "Great and faster"

Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"

Pros: "Nothing"
Cons: "Everything. Awful plane, seats and service"

Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Cons: "Efficiency"

Pros: "Everything"
Cons: "Nothing"

Pros: "La puntualidad"
Cons: "Todo fue perfecto"

Pros: "My upgrade and breakfast were fabulous!"

Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"

Pros: "the service, on time departure, early arrival, FOOD at no cost"
Cons: "nothing...everything was great"

Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."

Pros: "Staff very courteous and professional"
Cons: "None"

Pros: "Overall experience was great, landing, crew, snacks, movie selections it all was great"

Cons: "Delta staff is not too friendly"

Pros: ":("
Cons: "Bad food"

Pros: "The service was exelente"

Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."

Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."

Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."

Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"

Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."

Pros: "Nothing"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"

Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"

Cons: "Sandwich for dinner"

Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."

Pros: "Arriving to the destination"

Pros: "Flight on time"

Pros: "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."

Pros: "to their Diamond Medallion customers"

Pros: "Crew were courteous and overall everything was systematic."
Cons: "I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right."

Pros: "Nothing"
Cons: "The staff"

"Flight was delayed and staff at information counter was very rude. Overall I loved flying with Aeromexico!"

"In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!"

"Check in and security were a disaster and resulted in a 1 hr delay"

"I lost a luggage on the plane and auromexico has not been helpful"

Pros: "Boarding and deplaning was done three rows at a time. It worked great."

Cons: "I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service."

Cons: "The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway."

Pros: "The crew was amazing, very respectful and very timely."
Cons: "My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff."

Pros: "The crew was amazing , the site is ok"
Cons: "I love Aeroméxico , thanks for de service and the food."

Pros: "Nothing"
Cons: "Everything, I will never going to use this software anymore."

Pros: "Super nice!!"
Cons: "Snacks"

Cons: "Way too much people... We're in a pandemic and the plane was Full. Unacceptable."

Cons: "Airline is very unethical and need to be professional. I will never fly with them again ."

Pros: "Nothing"
Cons: "Everything. Original flight was direct from Guadalajara to Mexicali but was cancelled and Changed to a connection in México city. The layover was 8 hrs and our connection we waited 8 hrs for was overbooked so we got put on standby. I bought the damn tickets 3 months ago and this is the shit I get."

Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."

Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"

Pros: "I was very comfortable."
Cons: "Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions."

Pros: "Boarding & disembarking"
Cons: "Covid protocol"

Pros: "They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day"
Cons: "Allow a change or give credit"

Pros: "It was clean and easy"
Cons: "Nothing really"

Cons: "Just 1 person doing the check inn"

Cons: "All good, thanks"

Pros: "Attentive"
Cons: "blankets"

Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"

Pros: "T"
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"

Pros: "No really"

Cons: "Food"

Pros: "i coul not take the flight becuase this agency changed all my itinerary"

Pros: "We arrived at our destination eventually."
Cons: "Probably one of the most tedious flights of my life. Unexplained delays while sitting on the tarmac and not allowed to get up to go the bathroom because “we could be leaving any minute”. Repeated indications that we were cleared to move, and then no movement for another 15 minutes before assuring us they were cleared to move. Everything about this airline, from check-in to boarding to taxiing to deplaning to baggage claim felt like it took 60-80% longer than it had to, with no real customer service to be found. This is an airline that does nothing more than provide passengers with a way of getting from point A to point B, eventually; getting there on time, or in comfort, was clearly a luxury their airline was not positioned to deliver. First and last time flying Aeromexico, especially with Internet, Volaris, and other carriers plowing the same routes."

Pros: "On time and comfortable"

Pros: "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Cons: "Excellent service throughout!"

Pros: "I liked that Aeromexico offers a direct flight from my city to CDMX."
Cons: "I'm fairly tall, so I spend the extra for Economy+ for a few extra inches of leg room. It's still not adequate, but it's better than nothing. However, the seats on Aeromexico's E+ are more uncomfortable than any other E+ seats I've sat it. Truly awful to sit in for even a short period of time. Also, the planes are not clean. There was a half eaten lollipop stuck to the floor in front of my seat on our outbound flight, and on our return flight there was some sort of dried spill (I HOPE it was a spill, and not some sort of bodily fluid) on the wall under the window. If you want your drink to be cold you need to ask for ice - otherwise expect room temperature water/soda/juice, and only a tiny cup of it - there are no full cans of soda here. This wasn't a huge deal to me, but on our return flight I was quite parched and never could quench my thirst with the little amount of water I was given. All this said, I'd probably still suffer through a direct Aeromexico flight than deal with a layover on another airline."

Cons: "With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort."

Pros: "Good flights. Good prices."

Pros: "The staff at check-in were wonderful."
Cons: "The upgrade to first class was $150 and definitely not worth it. I was disappointed in the experience and would not recommend. I was traveling with my mother to Mexico to celebrate her 60th birthday and was very excited to upgrade to kick off the celebration. We were offered a glass of water or orange juice after boarding; and when we requested a celebratory glass of champagne, we were denied. As in all other airlines first class participants are served anything they desire while the economy passengers board. It wasn’t until an hour into our flight that we were offered something again. At one point, I turned around and noticed that the first several rows of economy class already had their meals. Before first class. This is not something I would expect. I only fly economy class and was beyond excited to experience the first class amenities, only to feel extremely disappointed in the service by AeroMexico. At this time, I would like to request a refund on the upgrade."

Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time."

Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."

Pros: "Price, timing, efficiency"

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Pros: "Flying with Aeromexico to Mexico City was great! This airline is always good and of course it didn't disappoint me this time. The flight was nice and smooth, the airplane very modern and nicely equipped, it had a vast variety of movies available, nice food, nice timing, friendly staff, punctual arrival to the destination, smooth landing, etc. Everything was great!"
Cons: "I was seated next to the toilets at the rear of the aircraft and I didn't like that seat. Guys, you really need to do something about this, because during the whole flight I had people standing next to me while queuing to go to the toilets. So, I was 12 hours with people next to my seat, watching me all the time and pushing the back of my seat while they made their way through the queue waiting for their turn to go to the toilet. Terrible situation having people queuing next to my seat and hearing the flushing sounds the whole flight."

Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"

Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."

Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."

Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"

Pros: "Nothing"
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."

Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."

Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."

Cons: "The email said that we could check-in online 48 hours ahead of time. This was not available until less than 24 hours ahead of time. Then when I tried to use this feature, it would not work. The webpage was malfunctioning and would not let me check-in. When we checked in at the desk at the airport, it took them a ridiculous amount of time to find us seats. When she did finally find us seats with barely enough time left to get to the gate to board, she had put two of us on stand-by for the connecting flight. There should have been no question about us having seats let alone being put on stand-by. We had booked this flight well in advance and had confirmation from the booking site and AeroMexico. When we got to Mexico City, they had already bumped the two on stand-by off our flight and put them on another flight the would leave 6 hours later that day. Again there was no possible justification for this, especially since the flight they should have been on with us was only 2/3 full. Although this was less of a nightmare that my 1st flight with AeroMexico had been, again the staff was unhelpful and purposely caused us inconvenience and delay for unacceptable reasons. I intend to never fly with AeroMexico and will tell everyone I know not to fly with them either."

Cons: "Our flight from Dallas was delayed due to the crew being late to show up. This delay was so late that there was no way we would make the connecting flight in Mexico City. Staff in both airports knew this and made no attempts to remedy the problem. In Dallas the avoided answering questions or being helpful. When we got to Mexico City they kept us on the shuttle bus sitting outside the airport doors for an extended amount of time. They refused to let us out of the bus despite several requests. When we finally were allowed to leave the bus and enter airport we were handed new boarding tickets. We were not given any instruction on what to do or where to go or even told that we had missed our flight and it was no use anyway. I along with several other people wondered around the airport trying to find where to go for baggage claim, customs and the boarding gate. Airport staff did not try to help or answer questions. When I finally found my luggage, sent it on to the other flight, made it to the boarding gate, the staff there informed me that I had missed my flight and would not be flying out until 16 hours later. This was distressing enough, but when they laughed at me while they were telling me, it made the whole situation intolerable. At that point I went to try to find someone who would be helpful and not laugh at me. I found the check-in desk. The lady there did not laugh at me but gave me the run around about how weather had caused the delay and the airline could not help me with a better flight or even hotel accommodations. She informed me that my luggage was still in the airport and that I could retrieve it in baggage claim. Retrieving my luggage was another nightmare. None of the airport staff outside of the glass doors to baggage claim could understand that I needed to reclaim my luggage. I cannot imagine how seeing that 30 some other people had to have already returned to do the same thing just a few minutes earlier. I intend to never fly AeroMexico again. And I will be telling everyone I know not to fly them. This airline allowed us to miss our connecting flight because of crew incompetence. They made to attempts to remedy the problem or make up for it, instead the staff lied, was purposely unhelpful and at times rude and disrespectful."

Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."

"I made a check in at the gate due to taking a connection flight bougth separatedly. The lady in the front desk was very rude, she asked me to fill in my info in the Verifly app, otherwise she couldnt check me in. I was in a rush dowloading the app, once I downloaded this one didnt work...it didnt let me select any option or to write any info. I asked her if she can help me and she told me she couldnt, it is Verifly or I would loose my flight At the end another lady from the airline told her this was nos necessary, and show her how to do it. But all the time they were very unkind, as if they were giving me the flight with no cost........"

"The had more than one hour of delay"

Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"

Cons: "Dealy"

Cons: "It was a very good flight"

Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."

Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"

Cons: "The seats a but squishi. Everything else ok. Thank you."

Cons: "Fix internet"

Pros: "Space between the seats"

Pros: "My seat mate"
Cons: "The flight attendant"

Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."

Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."

Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."

Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."

Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"

Pros: "Flight attendants were great."

Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"

Pros: "The crew"
Cons: "Delay"

Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"

Cons: "They have very long and annoying credit card announcements"

Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"

Pros: "Getting off the plane"
Cons: "3 hours late flight- customer care very insensitive and unhelpful"

Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"

Pros: "Nothing"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."

Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"

Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."

Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."

Cons: "American flight attendant service"

Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."

Cons: "Delay"

Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."

Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"

Cons: "a little delay in the departure connection flight ."

Pros: "Nothing"
Cons: "Unexplained delay, more than 4 hours. Terrible"

Pros: "Eveything ran smoothly"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."

Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"

Pros: "Flight was on time and boarding went smoothly."

Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."

Pros: "Entertainment"
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."

Pros: "Punctual!"
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."

Pros: "Nothing"
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."

Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"

Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"

Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"

Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."

Cons: "How small the plane was. Not much personal space and I am a shorter person."

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

"Everyone was very helpfull with bording."

Pros: "Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat"
Cons: "To fly in another airline.... United ? No way what a lack of empathy.... never again"

Cons: "Disastrous rescheduling"

Cons: "Excellent"

Cons: "Late"

Pros: "The effort of the crew to do as much as they could. Even at basic econ fare. Profits dictate. People are crammed as much as possible. We felt like folding chairs. But what can be done?"
Cons: "See above"

Pros: "The air line didn’t let me aboard my fly cause my baby Of 6 months!! Was needed a ticket to fly!!!! So I was on time to aboard, but the airline say was too late Really sad."

Pros: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Cons: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"

Pros: "Late take off Tv selector did not work Super small plane and seats"
Cons: "On time, comfort seats, working tv Fire the old man flute attendant, he is unfriendly, rude,sarcastic to young black female lovely lovely trainee"

Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"

Cons: "Four hours delay"

Cons: "4 hours delayed"

Cons: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."

Pros: "Nice flights attendants"
Cons: "This is not how business class sshould be"

Pros: "Nothing"
Cons: "Overbooked, delay in de-planing and getting luggage"

Pros: "The flight attendants were polite, helpful and super patient with our kids."

Pros: "The crew was nice, quick check ins and boarding. They were very accommodating during the flight."
Cons: "Although it was breakfast, not everyone wants sausage or the other option of fruit and yogurt. Meals should be offered in the literature provided by time, as in reality, if you're not going to sever the expansive US menu throughout the day. I was unable to order a salad at 9 am, regardless of being starving. Also I'm 5'1, there isn't enough leg room. Power outlets should not be a first class luxury, that is rediculous. We all need to charge our devices. TV should not come as an extra charge."

Pros: "Good service"

Pros: "On time Nice crew No complaints"
Cons: "Pure sugar snack"

Pros: "Employees was very nice"
Cons: "Tv on the seat should be able to turn it off"

Cons: "That I never made it to Dallas and so lost my job. Thanks to unitrd."

Pros: "The pilot knew how to fly that plane."

Cons: "Delays"

Pros: "Nothing"
Cons: "I had to spend $341.00 to buy another ticket"

Cons: "Absolutely no leg room"

Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."

Cons: "Severe delays. Disorganized boarding procedures. No internet."

Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."

Pros: "Nothing"
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."

Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."

Cons: "They cancelled my return flight when I rebooked through united online."

Pros: "It was great!"
Cons: "Nothing"

Pros: "I like that we had Direct TV."
Cons: "I didn't like that we had to pay extra for more channels."

Pros: "On time, friendly etc"

Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"

Pros: "Nothing at all"
Cons: "Everything about UA."

Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."

Pros: "My luggage was cheap but not cheap it was freaking awesome."
Cons: "My flight was delayed hours. You guys didnt give us any food. My family was wiiting in the airport for hours."

Pros: "Total waste of my money paying for business class with such an old plane. Uncomfortable seats, bad bad service, and no pillows or eye masks."

Pros: "The boarding was quick and efficient. The crew was super friendly."
Cons: "The plane is old. It lacks entertainment amenities. Bolt Bus and Grayhound are luxurious in comparison to this United plane."

Pros: "I had a comfortable flight it was on time the people were congenial everything was good."
Cons: "Kayak did not notify me 24 hours in advance for my flight itinerary. I was a little disappointed in this."

Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."

Pros: "Everything about this flight was satisfactory."
Cons: "Having to pay a baggage fee for the one bag I checked; lack of seat/leg room."

Cons: "The snack offering was not appealing. I understand nut allergy sensitivities but the option was poorly decided."

Cons: "No beverage service, glass of room temp water, no ice"

Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
Cons: "."

Pros: "Nothing"
Cons: "Dad services they don't care about the passengers"

Pros: "It was a direct flight"
Cons: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."

Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."

Pros: "Quick load and exit"
Cons: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"