Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Buffalo
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "boarding was difficult. no rhyme or reason."
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Cons: "Flight was delayed by an hour. No explanation given"
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Pros: "New plane, charging stations"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "Delta in Orlando is awesome!"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Cons: "The flight dely 1 hour"
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Cons: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Cons: "Flight was very bumpy for the first 90 min"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Cons: "If we're going to be early, have a gate ready."
Pros: "It was a short easy flight that actually landed early."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "It was on time"
Cons: "It was crowded and cramped."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Overall great experience"
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "We were on time!!!!"
Cons: "I've had friendlier flight attendants"
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Pros: "The Crew, very nice."
Cons: "Delta air had delayed flight which made my family and I miss our flight in Sydney to Cairns."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Stewardess was great"
Cons: "No recline, no window, no hope. Yet there were other empty better seats!"
Cons: "Had to cancel. Delta will not refund and makes it near impossible to book another flight!"
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Cons: "Delayed as always, time it was a 2 hour delay. The worse airline I've flown on."
Pros: "No issues. Everything went smooth. All of staff helpful and polite."
Cons: "audio very poor on movies (could not understand words)"
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Cons: "Terrible staff"
Cons: "The plane was dirty and the stuff was extremly rude."
Pros: "Buenas actitudes"
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Cons: "my luggage had items stolen from it and i have not gotten any response from the airline regarding my missing items! im outraged"
Pros: "Everything went great!"
Cons: "Same as above. Sorry."
Pros: "The smile of the personal when you get into the plane, Awesome"
Cons: "i was unable to fly due to the Hurricane"
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Cons: "The unwillingness of the manager to help out a customer in distress."
Pros: "They let me sleep and woke me up to give me a beer."
Cons: "They asked me to not listen to music during the take-off. It bothered me, but i know they did it for safety reasons so its ok."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "Nice airline. Would haoouly ride again."
Cons: ". . . because of delays. Cannot comment but see above."
Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Cons: "Seats are very tight, uncomfortable."
Cons: "Everything !!!"
Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."
Cons: "They didn't announce the local time when we landed."
Cons: "Had trouble getting movies in English"
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Cons: "Ads while in the plane!"
Pros: "La atencion del personal"
Cons: "Todo me gusto"
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Cons: "Landing was rough but then it is Mexico City"
Pros: "La atencion."
Cons: "Faltan buenas películas y buena música."
Cons: "Please include fruits in the menu"
Cons: "My one piece that was checked in arrived one day after I did."
Cons: "Baggage claim was understaffed and slow."
Pros: "Loved the movie selections."
Cons: "the sandwich was on a croissant I rather had a bread."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The monitors and the beverages"
Cons: "See above"
Cons: "No teen"
Pros: "Staff was friendly and courteous."
Cons: "I canceled my trip I'm going to use different Airline"
Pros: "Check in was fast and with attention and good information about connections"
Cons: "El clima"
Pros: "Todo fue excelente !"
Pros: "Eventually I arrived home."
Cons: "Landing on time but waiting almost 2 hours on the tarmac waiting for an open gate at LAX with no drinks or access to bathrooms."
Cons: "I got so scared to land because airplane was shaking too much"
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "More comfortable seats"
Pros: "The atención"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "The service from the check in desk to the stewardess"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Nice flight"
Pros: "on time, even a little early"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "Excellent passenger service. PSA consistency performs as best of regionals."
Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Pros: "excellent from ticketing to depaning"
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Pros: "Flight was safe and early then estimates timd landing"
Cons: "Meal is not enough for older people (my mom over 60y) then i think that is not enough to adults too Meal is not good tatste like before when fly with quatas only No appetizer like before too fly with quatas we can eat 6 - 8 times include snack"
Cons: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Cons: "You couldn't hear anything as people boarded."
Pros: "Offered me to take the exit row for free at checkin"
Cons: "Old, not free and NOT WORKING entertainment screens. Before checkin, they have 10 different prices for the same crappy economy seats. Food is not free, pretty bad for an international flight."
Pros: "Prompt boarding, checked our carryons for free"
Cons: "Air up too high like a refrigerator"
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
Cons: "Very long wait, though good communication. Rather bumpy flight."
Pros: "Crew and boarding"
Cons: "Seats are tiny"
Cons: "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"
Pros: "The cabin was actually warm & toasty...used to it being chilly. Knocked everyone out for the flight. Staff was friendly & professional"
Cons: "It may have been a little too warm."
Pros: "Delayed notifications"
Cons: "Hours of delays and no courtesy by airline."
Cons: "VERY close quarters."
Pros: "Staff felt embarrassed for what they were being asked to do"
Cons: "A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service."
Pros: "Smooth. Arrived early."
Pros: "That everything was as scheduled no complaints at all"
Cons: "Crew was very courteous"
Pros: "First time didn’t sit on runway. Landed early"
Cons: "Customs bus at LAX was 30 minutes late picking us up from flight"
Pros: "Crew was nice, but could tell they were tired."
Cons: "Waited for late connecting flights almost 40 minutes (15-20 people). First class seats were like bricks - lower cushions need upgrade or replacement. Very hard landing including a good pavement “bounce”. Not what I would consider first class accomodations all around. 3 different baggage claim turnstiles until they finally got it right."
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Cons: "It seems to me the time scheduling , is getting a lot better and all fly's are getting in and out on time !"
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Cons: "Flight was cancelled. Waited on phone twice for 45 plus minutes to find alternate flight."
Pros: "The service was great"
Pros: "The flight was delay by 2.5 hrs"
Cons: "Delay by 2.5 hts"
Pros: "The attendant, she is the best of all 4 flights I took on my trip.! Never knew her name but the first class lady attendant was way too nice , and so pretty smile , lovely personality.!"
Cons: "All was perfect."
Cons: "Got deleyed and I missed my connecting flight,"
Pros: "Everything on time, even departed a few minutes early. Loved and appreciAted every second of it."
Cons: "Disorganized boarding. Changed gate without notifying anyone. Running around trying to catch connection with very little time."
Pros: "I like the crew and boarding process, it was fast."
Cons: "They just give you a glass of water or juice. That´s all."
Pros: "The attendant on this flight was very nice. many times and to get on a flight with United the attendants seem like they don't want to be there and they don't want you to be there. But this man was genuinely joyful to each customer."
Cons: "The boarding process was ridiculous having five flights leaving out of one gate in five minute increments is very confusing this could definitely be better organized"
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Pros: "The entertainment selection was way better than ANA. They had a huge movie selection. The boarding process was smooth and crew was very nice ans polite for a change. I flew from Tokyo to Houston on United"
Cons: "The leg space in economy is really bad. It feels very congested specially if you are little tall. Also United need retire their current fleet of planes. They are very old and most of planes look past their glory days."
Pros: "I didn't like much. The employees were great and that's about it!"
Cons: "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."
Cons: "My connecting flight from IAD to BUF was cancelled due to aircraft maintenance; huge inconvenience. My checked luggage was lost and the rebooked flight had another layover. Not impressed with United."
Pros: "Cheap flight no problem."
Cons: "More customer service I am better service"
Pros: "short flight nice crew"
Cons: "no food like in Europe"
Cons: "Small seats. They r making problem cause of small camera bag and the plain was half empty!"
Cons: "They overbooked the flight. I bought my ticket 3 months in advance but I was not given a seat until moments before the flight. Terrible. Never again with this airline."
Pros: "A little snack going with the beverage service. The wifi was cheaper than Air Canada's."
Cons: "Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there."
Cons: "Flight was more than an hour late. My bags came back in terrible shape. One of them got torn"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Cons: "There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Cons: "Very poor customer service"
Pros: "On time, quick on and off. Smooth flight."
Cons: "Very small carry-on baggage capacity. Had to surrender in jetway."
Pros: "Every moment was great. We arrived early to LA and we had great service. Best part was LAX and their new terminal for customs. Perfect and beautiful!"
Cons: "Horrible snacks on plane. Pretzels with ranch flavor. Yuck"
Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"
Pros: "After being so delayed, movies were free."
Cons: "We were delayed over 3 hours. I don't think I've ever flown with United and not been delayed. Plus they never offered us food on the flight, only whatever was complimentary. Just not a great experience."
Cons: "While people were waiting on delay their was no effort made to get people seat locations. When time to board their was a line of 30 people getting new seat location before they could board the plane. A seat location I had for 3 months and checked in Ft. Myers 8 hours earlier was occupied so I was told very rudely to get in line behind 30 people to get new seat location. It took over an hour to board plane before take off. There was non English speaking customers who received no help boarding plane finding seats because crew was laughing joking with other passenger. They tried to put a non English speaking passenger in exit row. I paid $25 to check a bag to find passengers getting free bag checking at gate."
Cons: "The airline should be abolished with all its crew members and employees"
Cons: "Boarding too many unnecesary questions"
Pros: "I like everything about it"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Cons: "Have electric outlets, seats too tight, have beverage service"
Pros: "Nothing Horrible trip, horrible service"
Cons: "Flight was delayed by 5hrs Hard to get clear information about the delay and when we were actually going to leave. Horrible wifi in Mexico Airport. They had all passengers board the plane and then decided to refuel, so everyone sat in the airplane for 1 hour at the gate before leaving. We didn’t even get a drink of water on the plane. We were sitting in the last row in the back of the plane and when the attendant got to us it was time to land so she just skipped our row. I highly dis recommend Volaris."
Pros: "Las aeromozas muy secas y déspotas. Los asientos duros a pesar q viaje en salida de emergencia"
Cons: "La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio...."
Cons: "Boarding timeliness and process was bad."
Cons: "You should provide food as you used to. Prices for food are very expensive on the plane, but plane tickets are still the same. They aren't cheaper at all."
Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"
Pros: "The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight"
Pros: "It was ok."
Cons: "It was ok."
Pros: "How punctual they were!"
Cons: "If the air conditioner was better."
Pros: "I love Mexico the people the food"
Pros: "The flight was in time"
Pros: "On time"
Pros: "It was awful"
Cons: "The airline needs to change and advance it was awful uncomfortable and miserable"
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Pros: "New plane"
Cons: "Gate decision because we had to wait until last minute to announce"
Pros: "The price is good. The punctuality is good"
Cons: "The luggage fee is too high"
Pros: "On time"
Cons: "Chaotic boarding, seats very uncomfortable and no legroom, flight attendants did not speak English, zero entertainment options"
Cons: "That delaeyd my lagget and i lost my flight to dallas and they didnot healp"
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Pros: "They provide a good and fast transportation service."
Cons: "We were kind of late for our departure, they kept us for too long in the bus that took us from the terminal to the airplane, but the pilot apologized for this."
Pros: "Excelente el tiempo de llegada :)"
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Cons: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Cons: "No TSA Pre Dirty plane Rude staff"
Pros: "Nothing. Literally nothing positive."
Cons: "They charge for everything. Even if your luggage overweight is 0,2 kg."
Cons: "That it wasnt a real ticket and i had to buy one at the airport. Help was useless and everyone pointed fingers at each other. If volaris made a mistake that is irrelevant... i gave my money to you guys not them and you as a middle man did not live up to your part of the bargain"
Cons: "Super mala, organización, aviones pequeños"
Cons: "Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?"
Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."
Cons: "It was very delayed and they gave very inaqurate information about it"
Cons: "El procedimiento de abordaje es un relajo."
Pros: "Everything was ok."
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
Cons: "It was late"
Cons: "It was extremely delayed and the personal was terrible goving information or any solution"
Cons: "El abordaje en La Paz, fue eterno, súper lento ."
Pros: "the timing"
Cons: "baggage limits"
Cons: "Ellos ofrecen comida en su menu abordo, Y NO LA TENIAN Y PASA 3 HORAS Y MINUTOS SIN COMIDA!!!"
Pros: "Flight price"
Cons: "Prices of the food in side plane."
Cons: "The lights went out during instructions and we had a delay while waiting for something to get fixed, but we weren't told anything. I felt nervous during take off because we weren't told anything and the plane rattled way harder than most flights do."
Cons: "I booked a direct flight a 10 AM. They sent me an email stating that my flight was changed in 2 flights leaving 6 AM. And arrival time much later. I send many emails before they contacted me. It took me 2 hours on the phone rejecting a voucher for the inconvenience. Finally they booked another flight for me. It was a lot of stress."
Pros: "Crew were friendly. Newish planes."
Cons: "1 month before departure they cancelled my direct flight and rebooked us on an indirect flight 27hrs later! I phoned Mexico City for 90mins to finally get changed without paying the $150 fee to change. I fled the same day, 1 he later - why they didn't allocate me this flight when cancelling the other flight I'll never know. In the end this flight was 3.5hrs late taking off."
Airlines flying from Mexico to Buffalo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico to Buffalo
Masks required on board, masks provided on flights from Mexico to Buffalo
Social distancing seating
Middle seats unavailable to book on flights from Mexico to Buffalo
Testing for antibodies, testing for symptoms for flights from Mexico to Buffalo
Waiving of change fees. Search flexible flights from Mexico to Buffalo