No beverage/snack service without any explanation or reason. Late boarding and delayed flight.
Gate agent in LAS named Juliett should win an award for excellent customer service.
Leslie the gate agent was incredibly helpful with helping me get on an earlier flight! I saved several hours of airport time thanks to her, and she made the process easy and quick.
The flight was delayed to board, then delay in landing and extremely bumpy landing.
For some reason, there was very little volume on the cabin announcements. You could not hear what the pilot or crew were saying.
Carmen was an absolute delight on the flight staff! Everyone was lovely and made it a very pleasant flight.
The crew was amazing; Von, Vera and Guadalupe were very friendly and attentive throughout the entire flight. They were friendly and welcoming to everyone. A solid and dedicated team for sure!
Great overall. There was a bit of turbulence so they could only serve water because too much turbulence for the carts. Was glad they prioritized safety though
Great flight crew, easy boarding, delicious snacks and spacious seats. Love flying delta - worth the price.
We flew early evening on New Year's Eve. Our plane was less than half full... Great for the passenger experience -- not so much for the airline lol. Comfortable, spacious, smooth flight -- and early arrival!
I was able to enlist on standby for an earlier flight, and eventually made it (last row). However, the experience was poor and felt unfair. On the standby list, I was ranked #2 (#1 had been cleared a seat). The person ranked as #3, who was also in the queue alongside me was given a seat much earlier - with group 4 boarding (a seat within the first 2 rows after business class). When inquired about why I was skipped-over on the priority list, the gate agent first paused (likely cuz she couldn't explain) - and then gave me the standard expectation that if a space opens up, she'll give me the seat. Despite my priority ranking being higher, I was unduly held-back, and could have missed the plane - unfairly giving advantage to someone else. Luckily one seat opened up; but given the unfair assignment of standby seat by gate-agent, this was a subpar boarding experience.
Cabin crew were good Food could be a lot better
It was a short flight so there were no entertainments nor super comfortable which is OKAY, just the review system doesnt allow for N/A which is why okay was put, but overall good! No delays and nice crew
Terrible boarding and first class experience. Nice staff but overall disorganized, dirty plane.
I almost missed my flight and they helped me out enormously
A chaotic and uncomfortable experience from start to finish. The boarding process was a disaster; despite group numbers, it was a free-for-all that the staff failed to manage (especially after group 5). Once on board, the "entertainment" was non-existent. There are no seatback screens, and the mobile app selection is incredibly thin. The hardware is severely dated. My seat had zero cushioning left—it felt like sitting on a hard board for the entire flight—and the legroom was cramped. To make matters worse, the bathroom was repulsive, with toilet paper, soiled paper towels and liquid/pee all over the floor. When I did interact with the crew, they provided the absolute bare minimum and made me feel like an inconvenience for asking for anything. Avoid this flight if you can.
There was no TV's on the plane? I tried to activated the WiFi multiple times before the plane took off but it wasn't work well.
It was good overall but the prices of snacks are ridiculous.
We liked quick boarding and on time departure. Seats were very uncomfortable.
I will never fly again with AA seats suck. No power ports food was like a shelter trash
