Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Pros: "I had a great seat"
Cons: "Food. No food at all on board per the flight attendees"
Pros: "seats were super comfortable, would fly again."
Pros: "On time"
Cons: "WiFi didn't work"
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Pros: "Everything ran according to schedule. Everyone was professional and nice."
Cons: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Cons: "Customer service was bad"
Pros: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Cons: "On time departure and early arrival."
Pros: "Smooth ride and early arrival"
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Getting off the plane"
Cons: "3 hours late flight- customer care very insensitive and unhelpful"
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great passengers and crew"
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "The on-board attendants were personable and efficient."
Cons: "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "No wifi, no inflight entertainment, like flying in 1984"
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Cons: "no personal tv in each seat in the international route"
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Cons: "Delayed for 4 hours"
Pros: "Eveything ran smoothly"
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Pros: "inflight entertainment was good; food was so-so"
Cons: "Our flight was 'delayed' and as a result had to be put on another connecting flight. Many people on the same flight missed their connecting flights because of it. Because of all the re-booking they had to do, we nearly missed our flight as well. AA is also horrible at boarding."
Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
Cons: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
Pros: "Flight was on time and boarding went smoothly."
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Pros: "The crew was amazing."
Cons: "The plane was so old, the TV was high in the middle. Very kittle room for legs, and I am a small person. Very uncomfortable for an 8 hour flight."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Cons: "How small the plane was. Not much personal space and I am a shorter person."
Cons: "Disastrous rescheduling"
Pros: "Big selection of movies if you have the United app."
Cons: "Tiny overheads in the 777 so they took carry-ons from at least half the people on the flight. Out of the hamburger by the time they left Economy Plus. Narrow seats, very little seat pitch. I am not quite 5' 10" and I only have a couple inches between my legs and the seatback. Similarly cramped restrooms."
Cons: "Ful flight and 2 small toilets."
Cons: "Several delays for maintenance and then plane in our gate when we landed"
Pros: "I enjoy the plus seats with extra leg room"
Cons: "I found your crew quite unfriendly"
Pros: "Flight was quick and uneventful."
Cons: "50 minutes wait on the runway in a very small plane. No room for carry ons"
Pros: "Great service"
Cons: "Delay flight"
Pros: "Friendly service. Great flight and on time."
Cons: "my reservation was cancelled by united with out checking with me."
Pros: "Nice flights attendants"
Cons: "This is not how business class sshould be"
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Cons: "Overbooked, delay in de-planing and getting luggage"
Pros: "The crew was nice, quick check ins and boarding. They were very accommodating during the flight."
Cons: "Although it was breakfast, not everyone wants sausage or the other option of fruit and yogurt. Meals should be offered in the literature provided by time, as in reality, if you're not going to sever the expansive US menu throughout the day. I was unable to order a salad at 9 am, regardless of being starving. Also I'm 5'1, there isn't enough leg room. Power outlets should not be a first class luxury, that is rediculous. We all need to charge our devices. TV should not come as an extra charge."
Pros: "I like the price and the time of the flight. Thank you"
Pros: "I liked that it was a fast flight arrived ahead of schedule."
Cons: "Seating was crowded."
Pros: "On time Nice crew No complaints"
Cons: "Pure sugar snack"
Cons: "That I never made it to Dallas and so lost my job. Thanks to unitrd."
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Pros: "Hoping to enjoy an easy refund."
Cons: "So far, everything okay."
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Cons: "Severe delays. Disorganized boarding procedures. No internet."
Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Cons: "They cancelled my return flight when I rebooked through united online."
Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Cons: "Ok for a short flight"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "The planes were small which were fine because there was still enough leg room.."
Cons: "Sears could be a little wider not everyone is small frame"
Pros: "The boarding was quick and efficient. The crew was super friendly."
Cons: "The plane is old. It lacks entertainment amenities. Bolt Bus and Grayhound are luxurious in comparison to this United plane."
Pros: "I had a comfortable flight it was on time the people were congenial everything was good."
Cons: "Kayak did not notify me 24 hours in advance for my flight itinerary. I was a little disappointed in this."
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Pros: "Everything about this flight was satisfactory."
Cons: "Having to pay a baggage fee for the one bag I checked; lack of seat/leg room."
Cons: "The snack offering was not appealing. I understand nut allergy sensitivities but the option was poorly decided."
Pros: "Very nice that my husband and I were upgraded to first class on this short flight. It was a short flight but we were very comfortable for that time."
Cons: "I'm very upset I left an item in the overhead bin and had customer service call over as soon as we realized, but they said it wasn't there. There's no way, it had to be there and they didn't look very hard. I submitted a claim and they still haven't found it."
Cons: "No beverage service, glass of room temp water, no ice"
Pros: "This was one of the top 5 worst flights. I have over 150k of miles logged. I will do my best to NEVER fly United again."
Pros: "Didn't like that we have to pay for everything like food & tv"
Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Cons: "Dad services they don't care about the passengers"
Pros: "Quick load and exit"
Cons: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"
Pros: "Price looked good at booking."
Cons: "Old prop plane was grounded 5 min. after our boarding time. Went to several gates to try to hop on another flight but nothing got me to my destination in time -- so a total loss. Tried to cancel by phone (line to gate service was 50+ people deep), and was told I couldn't cancel. Then was told I could. Then was told I had to call back! TOTAL LOSS. Refund is needed."
Pros: "Patrick- flight attendant"
Pros: "Nothing about it"
Cons: "Everytime I fly United there is ALWAYS a delay. I will never choose to fly United again. I had two flight which were both delayed, very upset about it."
Cons: "No running water in the bathroom. No space in the overhead compartment."
Pros: "The crew was very friendly AMD nice"
Cons: "It would have been better if my chair reclined and that baby didn't cry my whole flight"
Pros: "The crew was polite and pleasant. The plane was very clean and organized."
Cons: "The seats were extremely uncomfortable."
Cons: "Frontier seems to always have friendly staff"
Cons: "The ride was a little bumpy but all in all it was a good quick flight"
Cons: "It’s was delayed 3 hours in buffalo ."
Pros: "Couldn't get buttons to work on previous page. flight was fine"
Pros: "They informed us about 5 hours in advance there was a delay."
Cons: "The flight was very late. They gave me a voucher for $50 as a consolation, but it is only on purchasing a new ticket within 90 days, not very helpful. Since they nickel and dime you for seat selection, checked bags etc, it would be nice to at least use the voucher for seat selection on my return trip."
Pros: "Very good. All as is supposed to be"
Pros: "Nothing. Absolutely nothing. I mean I got where I was going and didn’t die, but that’s about the extent of the positive things I have to say."
Cons: "Very uncomfortable seats, no beverage service. Up charge for literally everything, carry on’s were charged, as much as checking bags. I’ll be avoiding frontier like the plague in the future."
Pros: "Flight was on time and boarding was smooth. The crew was great!"
Pros: "The flight was clean and nice we enjoy crew they are friendly I had sugar was down and she give me orange juice very fast thanks for that"
Pros: "Flight attendant helped my sister and I sit together"
Cons: "The seats were horrible. Baggage claim was a mess. Never again."
Pros: "The people who work on the airline were nice but the airline needs to take some lessons on boarding and TSA checkin from other airlines"
Cons: "The boarding process was horrendous. After checking in at the front desk and getting what I thought were tickets I got to the boarding area only to find that everyone had to wait in line again for seating arrangements. When they called for boarding it was every person for themselves. No zone boarding. It was total chaos. I just stood back and let everyone fight it out and was the last one on. It didn’t matter. You wouldn’t get to Phoenix any faster by being the first one on the plane"
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "Flight was great. Checkin etc was great"
Pros: "The service was Ok, but our flight was 4 hours delayed and it wasn't mechanical or weather related delay, the airline made a scheduling error, we almost missed our car rental and we didn't get to our destination til really late at night when it should been there in the daytime. Overall, won't fly with them again"
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "I thought that everything went fine except for the weather delays but I know that is not the fault of the airline."
Pros: "Crew was fine. Mediocre at best."
Cons: "They made no attempt to clean the plane in between flights. There were crumbs, food, and wrappers everywhere. I couldn't believe they charge $40 for a carry on, and for checking a bag... and that's the discounted price you get when you book ahead! This isn't a budget service at all-- they gauge you at every chance, and my flight ended up being more expensive than had I gone with a non-budget airline. At the very least, the customer service should be exceptional, but even that wasn't anything to write home about. I'll remember next time I book not to be fooled by Frontier's prices..."
Pros: "Plane was newer"
Cons: "They charge you for everything! Water, peanuts, seat selection....and $45 for a carry on bag! Ultimately ended up paying as much as someone flying on a respectable, upscale airline....seats were basically plastic coverd in pleather. 2 thumbs down"
Cons: "The airline charges extra for things that most airlines provide as part of the ticket price. The ticket was not cheaper than other airlines to compensate for the additional charges: carry-on fees, choosing a seat, snacks and beverages, etc. We were delayed with no explanation; it's nice to be kept informed when that happens. Crew was fine but I won't choose Frontier again because of the additional charges for things that should be included in a competitive ticket price."
Pros: "Frontier has been great so far. The walkway seems more narrow than other airlines but that must help with comfort / legroom in the seats. For the price, I will definitely be using Frontier for quick trips again!"
Cons: "I didn't like a 3.5 hour delay but I don't fault Frontier for that. I can't think of any particular Frontier thing I disliked. The engine / plane sounded very loud, not really sure what that was all about."
Pros: "Crew was good, attentive. Fare was low - but as in life, YOU GET WHAT YOU PAY FOR"
Cons: "Seats were hard and cramped, and they did not recline. The experience was like cattle being crammed on a bus. No comfort. I chose to visit family because of cheap air fare, I GOT WHAT I PAID FOR. (CHEAP)."
Cons: "no free drinks? 2.99 for a coke? no pretzels? why i had to pay 70$ for my bags what"
Pros: "The price"
Cons: "Everything else"
Pros: "Staff was great"
Cons: "Seats are very hard and the fact that you have to pay for a simple glass of water"
Pros: "The seats are not comfortable at all."
Cons: "I did not like the seats. So not comfortable. It was very cold where I was sitting. Also did not like paying for my carry on. The plane seemed very old. Did not take turbulence well at all. Noisy, noisy plane."
Pros: "Great price, round trip for under $100"
Cons: "The modern air travel experience. Through air travel the world gets smaller, starting with your room on the plane!"
Cons: "Cancelled. Told I would just have to stay in Vegas another 2 days, entirely out of my own pocket."
Pros: "Packed in like sardines and I am a small person"
Cons: "Haven't left yet. Gouged on prices. Frontier can go die."
Pros: "I liked that the boarding was really quick once it started. Overall I was satisfied with the timely manner and the friendly staff."
Cons: "My only real complaint is the seats. I know its a budget-minded flight airline but research shows the height of the average male is 5'10. Women 5'5. The seats did not reflect this at all."
Pros: "I went into the ULCC experience knowing that I would be charged for everything, including water, so I included a checked a bag in my booking. I was also expecting to pay for drinks on board, so I drank lots of water in the terminal and bought beer on board. I still came out saving money over the competition. Great flight!"
Cons: "Nothing. Everything met my expectations."
Pros: "Flight got me from here to there. Staff very friendly."
Cons: "Small, crowded with no free drinks or snacks. Lack of communication about a 3 hour delay."
Pros: "Passengers and crew were helpful to me in getting down my suitcase from the overhead."
Cons: "Plane was 3 hours late. Charging for take on suitcase Charging for food and even coffee"
Cons: "Frontier makes online check in very difficult."
Pros: "The Color Green"
Cons: "seats, plane, flight attendants, system, all the above"
Pros: "We were at our destination 40 minutes early!"
Cons: "paying for any beverage other than water"
Pros: "Direct from CMH to DIA"
Cons: "Seats are one shade shy from a metal folding chair, they don't recline, charge for everything g except water! Who charges for carry on bags!?!? Frontier!!!"
Cons: "Gate was changed numerous times. Flight attendant was rude about baggage saying it doesn't fit in the overhead bin and told me to get up out of my window seat faster as if I could control the pace of the two people sitting next to me. She didn't even try to help make the luggage fit. All I did was push it in an inch further and it closed. Very unprofessional and rude. We sat on the plane for over an hour after take off time because they lost the luggage. I only flew with frontier because I thought the flight was going to be cheaper. Adding the price of a seat both ways and a bag both ways made it more expensive than a flight without all that extra stress and work and definitely without all these problems. Will not be flying with frontier ever again."
Pros: "The smooth landing."
Cons: "Very uncomfortable seats and noisy tray tables."
Cons: "Flight was delayed 4hrs."
Cons: "seats dont recline, no tv 0r radio, water only - all snacks and drinks must be purchased and they are over priced - must pay for any carryon baggage, and seat choice"
Pros: "Nice crew"
Cons: "They nickel and dime you for every little thing! You want to bring any luggage? Too bad it costs $35 or $60 per bag. You want to pick your seat? Too bad it's $11+. You want any food or drink on the plane? Too bad it's expensive."
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Pros: "Traveling, on time,"
Cons: "They try to charge for everythin like: food, seat,snack. I thin soda and snack go for free."
Cons: "You new seats are horrible. I am not a heavy person and so depend on a seat to have cushioning. Your new seats are like sitting on a park bench--no make that--like being forced to sit on a wood plank. What were you thinking when you decided to put those into your plane?"
Pros: "The flight was on time"
Cons: "Charging for carry on was a total surprise and not well received. A complimentary beverage surely wouldn't break Frontier and is just good PR. Shame on you for being so cheap. In the future I will look to other airlines."
Pros: "Flight was good, staff was very nice."
Cons: "Having to pay $30 for a carry on bag ($60 total) for a flight that was less than 90 minutes, ridiculous. Only flew this airline because it was booked for me by my employer who thought it was the most affordable option...unfortunately it ended up being more expensive than flying on a better airline that doesn't charge for carry on. Seats are extremely uncomfortable, thankfully my outgoing flight wasn't too packed so I was able to stretch out."