BUR - KIN
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Top 3 airlines serving Burbank Bob Hope to Kingston Norman Manley
Scores according to KAYAK customer reviews
Cons: "This was a great short flight."
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "Entertainment was up to date."
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "room and services"
Cons: "can't think of anything"
Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Pros: "Pre-Boarding was very good"
Cons: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "Smooth flight"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "No food or drinks"
Pros: "See above."
Cons: "Nothing. Really."
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "On time"
Cons: "Hard landing"
Pros: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Cons: "Flight was delayed by 4 hours and reason was not explained or obvious"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "Excellent crew"
Cons: "Entertainment system did not function at all during the flight"
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Pros: "Still the best great airline"
Pros: "Seats and crew were fabulous and the flight itself was very smooth ."
Cons: "This particular plane had no entertainment system whatsoever, big disappointment."
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Cons: "Rude staff"
Pros: "My wife’s and my headphone connections would not work."
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Cons: "No entertainment, no power outlets, no food, crappy overhead bins"
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "the flight was on time and the staff very helpful"
Pros: "we got there"
Cons: "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
Pros: "Comfortable seats, pleasant crew, excellent entertainment, all good great but burrito snack."
Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "Enough said"
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Cons: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Pros: "Super courteous"
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "Great crew, very efficient"
Pros: "The crew was very pleasant and the flight was comfortable."
Cons: "better trained pilots first hard landing in Jamaica"
Pros: "I was able to sleep through the flight comfortably."
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "The boarding experience was quite smooth. The flight itsekf was very good. I must commend the piolots for doing a wonderful job."
Cons: "I didn't like the fact that I paid for extra leg room and had to board with Group 7. I think that was ridiculous. I was unable to connect to gogo in-flight internet network. It was the second flight in which it was not available."
Cons: "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
Cons: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
Cons: "No snacks"
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "Left on time arrived on time. Also, luggage got to the carrousel quickly."
Cons: "Nothing it was a short flight and the plane was mostly empty."
Cons: "We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack."
Pros: "my seat assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "In flight entertainment"
Cons: "Terminal 5 at LAX is a mess."
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Lots of food and drinks, nice crew and pretty good experience"
Cons: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Cons: "The internet wasn't working, and the flight attendant told me there was nothing she could do about it. The touch screens on the back of the seat had difficulty responding to touch. The headphone jacks and headphones they gave us on the plane were not compatible. If it twisted even a bit, it would lose the connection. I understand these may seem petty, but they are things we've come to expect on airline travel. If they aren't going to be there, please let us know when we book our tickets so we can plan accordingly. The flight attendant for my section of the plane was cold and a bit rude. I didn't want to ask her for anything."
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "Flight was smooth and comfortable."
Cons: "I didn't find the crew very friendly and often don't on AA. Boarding was difficult as the agent was difficult to hear/understand."
Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"
Cons: "The seats in first class were actually pretty uncomfortable. The backrest has a strange curve. I think economy would have been better."
Pros: "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
Cons: "Just another flight where everyone is packed in like Sardines."
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Cons: "Crew was not skilled or kind in dealing with others around me. Had the finesse of a frustrated 10 year old when asking other to check their bags."
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Pros: "all my flights have been ontime and they arrive earlier than the expected better late that never"
Cons: "no complimentary wifi"
Pros: "Ability to close the arrival time late departure caused by a "missing" pilot."
Cons: "Cattle car mentality"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Pros: "Flight in air"
Cons: "Take offs and landings"
Pros: "The flight was ontime and the crew was warm and friendly."
Cons: "Can't think of anything I dislike about the flight. Service was great!"
Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"
Pros: "321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company."
Cons: "Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves."
Cons: "Be on time"
Pros: "crew was very pleasant"
Cons: "seating pricing"
Pros: "Excellent customer service."
Pros: "Spirit was nice enough to check in my bag and not lose my luggage"
Cons: "Some entertainment could be provided for passengers."
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Pros: "Not much on this leg."
Cons: "It’s not a comfortable flight, and had delays that could have been avoided."
Pros: "Professionalisms and cleanliness"
Cons: "Refreshment should at least be given for international trips /not for purchase inflight ...."
Pros: "Muy tranquilo y placentero."
Cons: "El peso de maleta es sólo 40 lbs."
Cons: "Got 30 minutes prior to flight, wouldn’t let me check in"
Pros: "I like that it wasn't a full flight boarding with smooth and easy."
Cons: "I didn't like that Spirit Airlines always has constant delays even for the most minor of problems. Our flight was delayed because a passenger checked in a bag that checked-in bag was on our plane however the passenger was late and didn't make it to the gate. We end up waiting also for airline traffic on the runway our fight was supposed to take off at 10:45 a.m. and we didn't take off to 11:30 a.m."
Pros: "Crew was nice"
Pros: "flight time schedules good and timely, i.e. take offs and arrivals. check ins ar good, but boarding should be from rear to front to reduce congestion in aisles"
Cons: "seating very tight and uncomfortable, not adjustable for any length of flight. too cramped. overpriced as for the luggage, compared to other airlines that offer free luggage,i.e. no charge not convinced ye if will repeat with this airline."
Cons: "Crew members were a bit immature. Carry on bags are too expensive."
Pros: "The flight did get me from Chicago to Atlanta successfully, which was essentially the goal. The flight was not at all delayed, which was very appreciated. The staff was wonderfully nice, no complaints."
Cons: "The flight was very simple, I was unaware of their baggage policy before arriving to the airport. Other airlines make it clear how much a carry-on will be, I was unaware, and I felt a little tricked when I got to the airport and paid $55 for my bag. I don’t recall it being clear when I purchased my ticket either. I would have likely gone with another airlines if I knew it would be that expensive for a carry-on. No complimentary beverage service on the flight, which would have been nice. Keep expectations low, I don’t really need entertainment or a complimentary beverage service on the flight, is it nice and very appreciated, yes."
Pros: "they were on time"
Cons: "no food,no entertainment,no wifi, no smile from the crew, just bland and stupid, but i did reach home on time"
Pros: "Some drinks be good"
Cons: "The bumpy ride i find it a bit sceary."
Pros: "There service and care in carrying out their job was great"
Pros: "Smooth flight and we landed 40 min early!"
Pros: "My landing was good and the staffs in FLL was execellent."
Cons: "$40 baggage fee is too high. $65 at the gate if carry on is too large is like extortion"
Cons: "Cancelled our Saturday night flight and promised to get is on the next flight...Tuesday! Had to rent a car a drive 7 hours home. Couldn't cancel the flight and get my money back because it against their policy. I don't care how cheap the flight, I will NEVER fly spirit again."
Cons: "Canceled my flight at the first hint of weather, next available was 24 hours later. To their credit, the ticket counter crew was quick to refund my money."
Cons: "Our flight was canceled due to "weather" but other flights were taking off. Really messed with our trip and we will never fly with Spirit again."
Pros: "Crew was very courteous"
Cons: "them charging for everything except the bathroom"
Pros: "The crew on the way to Jamaica was awesome"
Cons: "The flight was delayed for four hours. When I was on the phone with customer service when I miss my flight, they tried to make me cancel the whole entire transaction. Imagine if they would have done that, I would've been furious"
Cons: "You have to pay for everything. Its a cheep ticket until you realize everything you would expect from any othe airline costs extra. I have to pay extra to sit next to the people im traveling with, water, snacks... The seats are extra cramped, made of plastic and dont recline. Its never fun or easy to sleep on a plan but it is possible. On this airline it wasn't."
Cons: "My flight was delayed for 5 hours"
Pros: "Was able to get a direct flight to destination which was good. Crew was very friendly and professional"
Cons: "Seats not comfortable. High baggage cost which negates low cost of initial airline ticket."
Pros: "they at least gave us a full refund"
Cons: "they cancelled our flight but didn't send any emails. I found out when I went to check the day before. didn't provide us with any other flight options. had to completely cancel our trip to florida and rebook Disney, losing those reservations. absolutely terrible. I WILL NEVER FLY WITH SPIRIT AGAIN"
Cons: "Tight seats"
Pros: "Cheap and efficient round trip flight"
Cons: "While the flight was cheap, there's nothing else about it that's cheap. Carry on isn't free and expensive. No free snacks. Food and drink expensive. No wifi. Will not use ever again."
Cons: "Flight Canceled, stuck in Vegas for 10 hours. oh well"
Cons: "One of the flight attendant had an attitude."
Pros: "Left early and plane was empty"
Cons: "Noisy. No movie. Not very comfortable seats"
Pros: "Great crew"
Pros: "My bag arrived at its destination"
Cons: "These are the worst baggage fees I've ever encountered. Though the flight is a value, a $55 baggage fee is over the top and furthermore increasing the price at the gate for those unfortunates whose bags are too large for the flight is deplorable."
Cons: "Every thing pricing you name it"
Cons: "The worse flight"
Pros: "When I got to the gate to board, I had a young boy I was traveling with as part of a group, but was trying to make sure he didn't sit alone. The staff at the gate literally met to see how they could help me out and due to previous seat reservations could not get me seated right next to the boy but put him right behind me in a window seat, it was also the boys first time flying so he got to enjoy the view of take off. Also because I was placed so close, I was able to switch seats with another passenger and still ended up sitting next to him. I appreciate the effort by multiple staff to accommodate me, recognizing these types of needs and acknowledging them, despite the fact I had missed my opportunity previously , it is to me something I really appreciate and thank the staff for their courtesy."
Cons: "It gets very dry on the plane, and also I was dealing with allergies, I think it would be great if more frequent passes down the aisle took place, as I needed some tissue and water. This may also add sales for food and drink during flight, so I think it is definitely worth the effort, a friend ended up getting me tissue."
Pros: "Cheap is good"
Cons: "3 inch back seat tables are a little small"
Cons: "The seats don't recline. I'm 7' 3". Not being able to recline my seat made it a very uncomfortable flight."
Pros: "The crew was helpful and professional, exactly what I expect from an airline."
Cons: "When Spirit's website is loading the next page of something, it tells you it's "loading something awesome." That couldn't be more false. Everything about this process with Spirit except the experience with crew was not awesome- a better word would be terrible. We received no correspondence from Spirit over email or phone at any point, and once we realized it was 24 hours before takeoff and hadn't heard anything, we decided to check the website. From there we learned that you have to pay $45 for your carry on bag online, and $42 to check. Spirit makes the info about the price hard to find, but it's actually much more expensive to pay for bags at the airport, and if you wait to print your boarding pass there they charge $10 per pass (there's no electronic option on your phone, which seems standard these days.) If you want to reserve a specific seat you have to pay for that too. Once we got to the airport and through bag check and security, the gate was changed twice and flight was delayed about 2 hours. My advice: unless you are truly bringing only yourself and have nothing to be on time for (including a connecting flight!) don't be fooled by the cheap ticket price. Spirit will find any way they can to charge you for things you never even thought about, for an overall bad experience."
Cons: "web site didn't work, customer service didn't discuss anything that helped me. found out at the gate i had to pay for my bag. flight was delayed for 3 hours. will never fly them again!!!!"
Pros: "Everything was horrible"
Cons: "The Spirit kiosk had only two employees working a line that had to be a mile long. When they finally got assistance, they never explained what the different lines were for so people waited there for no reason. Once we waited in that line for 1.5 hours, we were told the flight was cancelled and we practically had to beg in order to get another flight to Boston the next day"