BUR - SNA
Find cheap flights from Burbank to Santa Ana
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Top airline flying Burbank Bob Hope to Santa Ana J. Wayne/Orange Cnty
Scores according to KAYAK customer reviews
Cons: "Be on time"
Pros: "crew was very pleasant"
Cons: "seating pricing"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Pros: "Smooth ride"
Cons: "More space in the seats Shouldn’t have to pay for every little thing"
Cons: "I didn’t like anything about the flight."
Cons: "Passengers were held for an hour inside airplane upon arrival from Panama to Fort Lauderdale, resulting in missing 8:30am flight to Atlanta. Spirit customer service put us on “wait list” for the next 12:25 flight to Atlanta (no luck), then 5:10 pm (no luck). Then standing in long line to get confirmed flight at 10:55pm, which is already delayed to 11:28pm. Our layover was expected to be 2 hours, but extended to 15 hours (assuming, no additional delay). What a waste of life!"
Pros: "The price."
Cons: "Seats are a bit tight."
Cons: "The people in Atlanta working for Spirits really need help! We waited gor two hours just to get our bags! Didn’t make any sense!"
Pros: "The staff was Nice even tho you felt that they didn’t want to be there. Also the boarding desk lady was rude but I don’t blame her because everyone complain about the carry on policy."
Cons: "Not for me. You think you buy a cheap ticket and then you find yourself buying more than 100$ for carry on!? Then the seats are very narrow and have no recline option. My seat was assigned ( because I wasn’t able to change it online) in the middle row next to a person a little bit oversized. I had to find another seat by myself. Someone was listening to the music without any headphone and none of the staff member said anything. The Landing was painful too. Anyway never again for me."
Pros: "The inflight crew were not bad at all."
Cons: "The agents working at the airport were completely clueless. They wouldn’t let us check our bags until 1 hour before the flight boarded. We still had to go through security and walk to the gate all in the hour. Will never fly spirit again."
Pros: "Spirit sucks the workers was rude and nasty and the plane sucks I was cramp up it was small it sting"
Cons: "I didn't like anything about the airline never again would I fly spirit"
Cons: "We were more than 2 hrs waiting in the plain do to a delay in the plane. They did not offer any amenities until 1 am."
Pros: "Didn’t crash"
Cons: "I have Global Entry and it was on my reservation. When I printed out my boarding pass it was taken off. Plane was very stinky"
Pros: "I almost missed my flight because a couple different gates were lined up together but some one came through a few times asking if anyone was going to Detroit. That saved me from realizing I was supposed to stay in that long line."
Cons: "My luggage got totally trashed on my flight to Denver. Either their airport or Detroit’s. Do I have insurance that covers new luggage I needed to buy?"
Cons: "We arrived at the airport an hour early and due to kiosk issues they said they would call and tell them to wait! Along with five other passengers we had to get through TSA. After running to the terminal gate and getting there at 7:20 our flight left at 7:27. No one called over the intercom for our names and the attendant at the front was so rude! I’m never flying spirit again!! This was a horrible experience and it sucked because it was 5 other people going through what we experienced"
Pros: "Even though seats are tight, I had plenty of leg room!"
Cons: "Half of the flight guy was pretty bumpy but that’s not in your control"
Cons: "The fact that this company can't even provide FREE water"
Pros: "The fact that the flight was $191."
Cons: "There was no TVs, charging ports, WiFi. You have to pay for EVERYTHING from your carry on to the water you drink. Seats were uncomfortable. This was my first time flying spirit and would never fly spirit again. Both flights were delayed by maintenance. Staff wasn’t overly exciting for example on the way out the staff was thanked by one guy and he went for a high five and your staff was a stiff and didn’t even high five him back he just looked right passed they guy thanking him. What a loser!"
Pros: "nice staff. Nice ventilation"
Cons: "$55 for a carry on is unbelievable! Flight was delayed for 2.5 hours. No reasons why until I got on the plane and the poilt told us why it was late. First and last time flying with spirit"
Pros: "Great customer service!"
Cons: "The fact that I had to pay for every little thing. I will not use them again."
Cons: "We were delayed 3 times and the boarding process was unorganized."
Pros: "Crew members were friendly"
Cons: "Delayed flight three times"
Cons: "The flight was already delayed for over 1hr 30 min and then the Baggage handlers put the bags in the wrong place we had to go back to the gate and wait for them to move bags from the front to the back"
Pros: "Cheap tickets and very friendly employees."
Cons: "Flight was delayed approximately 2.5 hours."
Pros: "The crew was very friendly and made the flight more enjoyable."
Cons: "The fact that we had to pay extra for luggage that was over 40 lbs. I wasn't aware of this rule prior to checking in (though it's possible I just missed it in an email.)"
Pros: "I was happy to get to Minneapolis."
Cons: "Uncertainty of whether I would actually get home or not."
Cons: "Lost my car seat"
Pros: "smooth flight , left on time , came in a bit early"
Cons: "attempting to pay for baggage online ( phone ) was very time consuming and tough to navigate"
Pros: "Planes are new"
Cons: "Only airline I know of that charges $55 to CARRY ON a bag. Def try to fly a diff airline."
Pros: "Refunds were applied quickly"
Cons: "There's no phone number with the airlines where you can actually speak with anyone. I ended up scheduling with another airline for the next day."
Pros: "Literally nothing. I mean, I guess the cold hard tile floors were shiny to sit in."
Cons: "They lied about volcanic ash to delay their flight because their crew was not ready to fly (they didn't have enough down time) meanwhile EVERY OTHER FLIGHT FLEW OUT. They would not give us a new flight. They would not give us food vouchers. No car rentals. No housing. We were stranded in a foreign country for 12 extra hours with NOTHING. On top of that they were rude, unhelpful, and after the 12 hour delay, DELAYED THE FLIGHT AGAIN. They would not help with anything. They simply blamed the "ash" that apparently didn't affect any other airline but Spirit. Never ever using them again."
Cons: "Due to circumstances out of our control, we were late to our flight. Spirit was unwilling to work with us and we had to purchase one way tickets on American Airlines instead. Horrible service."
Pros: "1. Cheap fare even with huge baggage fees 2. Direct flight"
Cons: "1. The bag drop line was longer than the Security line 2. It was not made clear that you needed a paper boarding pass until I was too far in the line to be able to leave it and get back in line and get through security and make my flight 3. You charge for water....on a 5 hour flight 4. Tight leg room makes it hard to get in and out of seats"
Pros: "We weren't delayed over the initial 10 minute delay so Spirit could downsize the airplane."
Cons: "Cost of travel is like a scam. I bought a cheap ticket only to learn there's a $50 charge for checked bags and a $55 charge for a carry-on. Terrible/very limited leg room on airplanes. Seats barely recline, hardly at all. Very uncomfortable trip."
Pros: "Ummm, getting off of it was my favorite part"
Cons: "Not allowing me enough characters to say what I didn't like"
Pros: "New planes."
Cons: "No PreCheck status allowed. No Lounges available to passengers. Crackers and water available for a fee. Overrated for boarding, food and entertainment. "Nominal" $50 fee to check first bag."
Pros: "Your crew were very kind, patient and interesting . I needed a wheel chair and the two that were there were needed by other people. They got a wheel chair for me and visited while we waited. You have good people."
Pros: "Nothing , worst customer service ever"
Cons: "Delayed my flight for hours until finally cancelling it . Didn't offer any vouchers or even apologize . It was the most absurd flying experience of my life - never flying spirit again"
Pros: "The pilot was hilarious"
Cons: "Chairs don't adjust. No free water"
Pros: "The crew were friendly and helpful"
Cons: "Chairs sucked"
Pros: "The plane from Atlanta to LAX was new and comfortable. We met 2 friendly crew members in Atlanta at the gate that helped us because James at the check in counter was rude obnoxious and not helpful."
Cons: "Your website is the worst airline website I've experienced and I travel 5-6 times per year on other airlines. Somehow the baggage choices I made at booking did not register and you made sure I paid double at check in. You crew member James in Atlanta was rude and unhelpful. We couldn't understand what he was saying to us and when we asked him a question he was obviously annoyed that we spoke and let us know it. I manage a company with 90 employees in a sales enviroment and he would not work for me 10 minutes. Your business model is disingenuous at best and ends up being a rip-off. You advertise low rates on Kayak and other sites that say nothing about your baggage fees and extra charges. Only after the flight is booked do you find out about the extra, and may I say ridiculous, baggage charges. When the final bill is tallied any other airline would have been cheaper and the service would have been better. This was my first and LAST Spirit flight."
Pros: "My flight TO Denver was fine. Nice new plane, crew was pleasant etc."
Cons: "My flight FROM Denver TO Houston was a nightmare. The plane was disgusting and smelled like dirty diapers. Everything was sticky and gross. I had to throw out the clothes I was wearing on the plane afterwards. I cannot believe the inconsistency. Never again will I fly Spirit."
Pros: "Flight ontime!!! Flight arrived early!!!"
Pros: "Boarding was ok"
Cons: "Extra charges for everything, not even a free soft drink. There was a lady with 2 kids sitting directly behind us that talked the whole flight from Atlanta to New Orleans. It was rough."
Pros: "Boarding process was speedy"
Cons: "Expensive baggage prices, also having to pay to choose a seat"
Pros: "The only positive thing I can say about Spirit airlines was the friendly lady at the lost baggage claims center."
Cons: "The entire booking process, the fees, my bag being lost despite it being a 1-way flight, the flight attendants giving me a hard time about asking for water, the lack of any customer service, the flights leaving late..."
Pros: "Airlines didn't seem too staunch on checking "personal" bag vs. "carryon" sizes...so paying extra for the carryon was more of a formality than anything. Appreciated that I could get a much cheaper flight by foregoing the free drink and snacks on the flight, etc. Read complaints about legroom...but it was fine for me in the "coach" section. Great flight for a short trip!!"
Cons: "Ended up paying $80 for carryon bag...cutoff is 40 lbs and not 50 lbs. Pay extra for every little thing!"