Pros: "seat room"
Pros: "Great flight, great take off, great landing, great staff"
Cons: "Nothing. Very good"
Pros: "I loved the convenience of flying out of an airport 20 minutes from my house!"
Cons: "Our flight was delayed an hour leaving Santa Rosa and on the return, we waited on the runway for 45 minutes before unloading."
Pros: "Burbank airport was awesome"
Cons: "More snacks!"
Cons: "The entertainment Wi-Fi didn’t work well"
Cons: "Things would’ve been a lot better if my flight was on time and my bags got to the carousel in a timely manner. Alaska has a 20 minute guarantee. Yeah not so much in this case"
Pros: "Great crew, easy boarding"
Cons: "More luggage space in the overhead bin"
Pros: "Crew was considerate and prompt."
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "Crew was great! Very friendly and accommodating."
Cons: "Space was tight. Would’ve liked a little more room"
Pros: "Everything went smoothly. Flight didn’t include food or entertainment."
Pros: "Kind crew"
Cons: "It was great and early!"
Cons: "My seat was broken. It wouldn’t recline, and the headrest wouldn’t slide up. Boarding process was confusing. I was assigned to board with group 3, but they started boarding by letter."
Pros: "Great quick flight. Plenty of room"
Pros: "Great for a short flighg"
Cons: "When there’s no source of entertainment"
Cons: "At the gate the representative would not let me and another passenger board. Even though the plane was still at the gate."
Pros: "Great conversation with a fellow passenger, food and drinks were enjoyable for the short flight, and the crew was friendly."
Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"
Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."
Pros: "No strict baggage rules, free carry-on, free WiFi and entertainment. Efificient boarding."
Cons: "Nothing I didn’t like."
Cons: "Not sure how to get refunded the money. I went through Kayak and purchased a flight for a friend. And they could not make it. Now I’m out a little over $150. I realize that the fires are not in our control... but I don’t have a clear path for refund. That’s a bummer."
Pros: "Very friendly and helpful staff"
Cons: "A flight was scheduled at the same time from Seattle to both Burbank and Lax. I made a dumb error but would have appreciated some accommodation instead of being charged a $125 change fee."
Cons: "Plane issues kept us on the tarmac for 2.5 hours before we took off"
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "The check in attendant wouldn't allow us to check our wine so we had to rent a car and drive down to Los Angeles"
Pros: "More room in the pay-more section AND free drinks"
Cons: "Having to pay more to sit a few rows ahead of Coach class. Ridiculous! We're going to the same place!"
Pros: "Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels"
Cons: "No hot water for tea"
Pros: "Alaska crew and free refreshment."
Cons: "That you allowed me to choose seats together so I could sit with my daughter and then that all got thrown out the window and we had to sit apart departing and arriving. I bought these seats 5 months in advance on a barely half full plane. It's not right."
Pros: "Quick, easy, clean"
Pros: "Quick flight and friendly staff"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Attendants were wonderful. Good personality, sense of humor."
Cons: "Seats pretty cramped , two seats side by sided. Not much room"
Pros: "The staff were great and helpful."
Cons: "I am a small woman but your seats are getting smaller and leg room is less. This leads me to believe that the "people" actually running this airline have little interest for those of us who have to travel in coach? Making money is the most important thing to these people who will always travel in private jets or first class. Congratulations to all. You are winning. Joanne Lewis firstname.lastname@example.org 206-550-0748"
Pros: "Crew was nice and courteous."
Cons: "Boarding method."
Cons: "Crew was trying to be funny but it fell a little flat. Seats were small and cramped, no place for luggage overhead. Poor selection of beverages."
Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"
Cons: "I only put an okay for boarding due to an extra 20 minute late, but that really wasn't bad."
Cons: "Flight delayed 2 hrs, was then arriving in the middle of the night. Very cold air on during flight and bright cabin lights on most of flight."
Pros: "Everything was great"
Pros: "Friendly personnel, seating not so cramped"
Pros: "The flight attendants were very helpful and the seats were moderately comfortable."
Pros: "all was great"
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Pros: "I was impressed by the flight crew's professional manner of interacting with passengers. They were great!"
Cons: "Waiting for take-off, in a long line of planes at Seatac, exhaust from planes was very strong in our passenger cabin."
Pros: "Flights were on time"
Cons: "It was a long trip!!"
Pros: "Short flight so no Entertainment"
Cons: "horrible customer service, flight attendants not very attentive, crying babies from departure to landing, had a canceled flight and gave me no choices as to how to get home, supposed to get home at 5pm got home at around 12am. Never had a bad experience with alaska air before but i was thoroughly dissapointed this time."
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Pros: "The plane flew me safely to my destination. Nothing unpleasant happened. Those are the best things I could say about it."
Cons: "Overhead bin space was full when I boarded (I was in row 9!), so I had to check my roll aboard and hold my backpack at my feet the whole flight. The bin space above my row was being used to store trays of snacks for the food service. Don't they have somewhere else to store service items so bin space is available for passengers? In explicably we left sunny and calm Burbank 45 minutes late. No water was offered until we'd been on the plane for 2 hours."
Pros: "Free wi-fi, good legroom, outlets, lots of water"
Cons: "Not on time"
Cons: "They rebooted the entertainment system several times which meant I lost my place in the movie I was watching and would have to start over. The onboard system was working fine for me others must have been having problems with it."
Pros: "The crew was great. They seemed to show that they cared. A passenger next to me was not feeling well, so one of the crews kept checking on her, offering her water and ginger ale."
Cons: "The Wi-Fi connection was spotty throughout the flight. Maybe because it was an older plane (A320). I flew in A321 BOS-LAX and the Wi-Fi was much more reliable."
Pros: "Seat was super convenient as I was in the first row."
Cons: "Could have used a plug-point for my computer and devices. No plug points available. Would have been nice to know there was free “working” WiFi at the start of the flight instead of half way though."
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Crew was amazing and flight was comfortable"
Cons: "Flight was delayed by 3 hours"
Pros: "Crew responsive and kind. Seats with more leg room were great!"
Cons: "Meals a little pricey."
Cons: "One hour delay on plane. Over weight. Hot plane. Uncomfortable"
Pros: "JetBlue is def the best airline to travel! Amazing staff, extra leg room, and great entertainment with there onboard tv’s! Couldn’t enjoy a long trip without JetBlue"
Pros: "The 1 person boarding crew was hard working, professional and patient on a very full flight. Flight was excellent. Captain was as expected."
Cons: "A flight attendant forgot my drink, I only asked for sparkling water. Seats are quite small and uncomfortable. Wish there’s extra leg room."
Pros: "Decent leg room, love in flight seat back personal tv and movies."
Cons: "Couldn’t take off on time from Burbank airport due to short runway, full flight and slight wind. Delayed multiple hrs."
Cons: "On time,Effeciant,and fast."
Pros: "Friendly Crew, on time and orderly."
Cons: "Plane was old. My seat did not recline, and the audio jack didn’t work"
Pros: "I like the full foot room in the aisle seats, unlike some other airlines. I like boarding through front and rear doors at Burbank, wish all airports could do it. I like having internet. I like that the flight left reasonably on time and landed without too much delay."
Cons: "The cabin was too warm, even when I stripped to a tee-shirt. The seats were too narrow, the middle seat passenger took both arm rests and I could not access media controls easily. When the seat in front of me reclines, there is not enough room to use a lap top fully open. Serve drinks first."
Pros: "I like JetBlue overall. I like your bag policy, and I generally like the service."
Cons: "My seat didn’t recline. Don’t know why. Button would be pushed - didn’t matter. For a 6 hour flight to Reno AT NIGHT, that sucked. Then my TV went black about 1/2 hour into the flight. Crew didn’t know what happened, but it was a slew of tv’s on the right side of the plane (window seats mostly) that had this problem. These two things made for a tough flight."
Pros: "The crew are always nice and the plane clean."
Cons: "We always have a comfy aisle seat but it has happened on occasion by the time we are seated there is no room in the overhead not just for our luggage but people in our row. I would think an aisle seat is a premium seat. I think they allow people on with more than one carry on so people in other rows use our overhead bin."
Cons: "My direct flight ended up a one drip in Albuquerque, instead of arriving in JFK at 6 am I arrived 7.30 am and it took another 20 minutes to get out of the plain. I told them I am 73 years old and two knee surgeries I needed an isle seat instead they gave me the seat at the end of the plain and a middle seat too. It was the worst flight I had with jet Blue."
Pros: "Smooth ride slept all the way through. Got upgraded to even more space which I was pleased about :) helpful and pleasant stewardess at the front of the plane"
Cons: "Everything was great"
Pros: "On time"
Cons: "The flight was good"
Pros: "Best coach seats EVER!!!!! Friendly staff!"
Pros: "Easy boarding. Safe flight."
Cons: "Male Steward was rude and impatient."
Cons: "I really love flying Jet Blue. I don't mean to criticize, the following is written in an effort for improvement: The hour-long delay and the long wait time on the runway. A passenger got up to use the bathroom right before we were going to take off - we had to wait for her. Another passenger pressed the flight attendant call button right after lift-off. All of the food for purchase was sold out by the time it got to the back of the plane. And I could be wrong, but I don't remember going through safety instructions because we were waiting for a while and then had to hurry when we got clearance from air traffic control."
Cons: "There was an indefinite delay so I re rerouted to LAX for a delayed midnight flight that was also delayed until 1:30 AM. I arrived over 3 hours late at my destination and was exhausted."
Pros: "We eventually got there"
Cons: "No communication, no direction. Over an hour late and it was handled so ineffectively"
Pros: "Smooth ride and on time"
Pros: "The smaller crowd flying out of and into was less stressful than flying out of LAX. JetBlue was very accommodating and the staff very helpful and friendly."
Cons: "The luggage pick up area was very chaotic and outdated. Long Beach Airport has a lot of work to do to in this area. Needs a new system to make the process more organized and less of an undignified free for all. Passengers need some training in this area as well in this all about me world."
Pros: "Good Service"
Pros: "Absolutely great leg room."
Pros: "Friendly staff."
Cons: "Seat was broken and wouldn’t recline. Tv screen was so distorted it was unwatchable. Audio system had loud static that prevented listening to music. Awful experience. Never flying this airline again."
Pros: "Great take-off and landing"
Cons: "Both me & my husband’s seats didn’t recline which is unacceptable for a red eye flight. We couldn’t sleep at all! Also, a flight attendant was very rude when I nicely asked about hanging storage for our garment bag. I never leave negative reviews but this flight was very disappointing and makes me not want to fly Jet Blue again."
Pros: "The airport staffs, flight crews, snacks, seat pitch and cushions - everything! Jet Blue has the class other airlines abandoned a long time ago!! Keep up the quality and I'm yours from Reno!"
Pros: "All went smooth. No issue at all."
Cons: "Last call to board was not accurate. Last call was a little early. We sat in the plane for a little bit longer"
Pros: "The crew was fantastic! Friendly and warm."
Pros: "Some of the crew were very nice and friendly. Fairly pleasurable for a red-eye flight."
Cons: "Some of the crew were very nice, but one was very unpleasant to the woman sitting beside me. Her seat was broken and he basically didn't care and acted annoyed that she was concerned about it upon boarding. The pilot was impossible to understand when he spoke over the PA system. I liked that he let us know what was up, but we couldn't understand him I believe because he spoke REALLY fast."
Cons: "Not enough leg room your flight attendants took the cabin space above the first two rows for their own stuff. I DID NOT PAY FOR MY ONE CARRYON TO BE SIX ROWS BEHIND ME. I boarded ar exactly 9:04 pm. Ridiculous"
Pros: "The gate attendant was very helpful to intuitive put my young boys together with me and handed me new boarding passes when we arrived. We checked in two hours early and stood in security line for 1.5 hrs."
Cons: "The checkin and security process was horrible and all the staff was terribly rude."
Pros: "Boarding went quickly."
Cons: "There were no Promised movies on flight 359 from JFK to BURBANK. And the watch selection was riddled with horrible TV shows and horrible commercials. There were more commercials than TV show. There are no organic options for drinks, or food."
Pros: "Organized and quickly seated lots of leg room in the seats nothing"
Pros: "So much leg room and free WiFi and DirecTV. United, take a lesson!"
Cons: "Compared to all the others, JetBlue was the best."
Cons: "All the seats that I could see had food or other dirt stuck to them. No vegan snacks made available."
Pros: "I passed out at takeoff and slept like a baby the entire flight home. Everything was great."
Cons: "I am Mosaic but my checked bag was the last to come off the conveyor belt. Just a little annoying when my ride is waiting on me."
Cons: "No movies 6 h flight"
Pros: "Loved LB Airport - also like all of the in flight channels"
Cons: "Delayed flight"
Pros: "Free chips"
Cons: "Flight delayed because JetBlue needed to bring spare parts to Reno"
Pros: "Leg room, great service, food and snack options"
Pros: "JetBlue always does a great job Monday non-stop between Reno and New York. The seats are comfortable the space is good internet is free and the crews are always Friendly!"
Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "It’s was the best flight in my life"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Delayed flight impacted my meeting with International clients. Very disappointing experience!
The food service was limited and not good. For a seven hour flight they could do better.
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Great crew, very efficient"
Pros: "Very nice crew.. And arrived early."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Everything was great"
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Kept us waiting at gate for 5 hours, the boarded us, then canceled flight and asked us to deplane. Only gave one meal voucher for two days."
Cons: "After 2 hours of delay, cancel the flight and allow people to get sleep and give vouchers for 3 square meals as appropriate."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "The plane was big and spacious."
Cons: "When we landed to lax, the crew should announce where our baggage claim is. It was different from what was texted, what was on the monitors. The location changed without announcement. After an hour, one agent said to go to another area to find my bag. 1 hr in baggage claim is excessive."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Pros: "seats were nice, upgrade appreciated. one crew member was very nice and personable."
Cons: "some crew members simply approached each task as something to be completed and we not very personable or friendly. Annoyed it seemed to have to interact with passengers. Wish I could remember her name ..."
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Phoenix to Santa Rosa 10 times better than Phoenix to San Francisco then driving the rest of the way."
Cons: "Luggage took a long time to collect in Santa Rosa."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Cons: "I would have liked more Rosé."
Cons: "Getting canned and moved to a flight that is five hours later"
Cons: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Pros: "Had a exit row seat so we had extra space. Of course we had to pay extra for it. Friendly crew."
Cons: "Old plane with an overhead TV. :("
Pros: "never made the flight. AA staff on ground would not let us on to the later flight to JFK because we were five minutes past the one hour in advance cut off - despite the fact that the airport was in chaos"
Cons: "AA staff rigid and unyielding despite an airport in chaos."
Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
Cons: "delays were horrible."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Cons: "The drink was terrible, hot tea"
Cons: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Service and amenities"
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "they broke my luggage"
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Cons: "Had to cancel cruise but could not cancel flights without paying fees that were half the fare price. Would have been cheaper if we bought direct from the airline."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "Excellent, friendly attention from flight attendants."
Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
Pros: "Short but comfortable first class flight."
Pros: "flight left and arrived on time. Service was efficient and friendly."
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Cons: "Old plane"
Cons: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Cons: "Refer to above. Both flights were horrible."
Pros: "Awesome and funny service."
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Legroom, bin space, food"
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Cons: "Would not give us hotel vouchet"
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Pros: "Quick and easy to board."
Pros: "On time, quick boarding, smooth flight"
Cons: "No issues"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Cons: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Pros: "arrived on time, newer aircraft"
Pros: "Very comfortable and the staff was great!"
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Pros: "Super sweet flight crew and great entertainment."
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "Old plane - no build in screen/entertainment system! Only access would have been thru WiFi, but servers were down pretty much all the time. Most movies would have required a specific app, which was also not accessible."
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "Flight was nice, clean and crew was friendly."
Cons: "Food was pathetic, entertainment system was old, no independent entertainment system on board, aircraft looked outdated."
Pros: "The staff"
Cons: "Four hour delay to leave SF"
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Cons: "The flight was cancelled"