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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

cheap(?)

everything - absolutely no frills

Flight attendants were friendly, but they only had limited resources to work with.

Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...

Food was rather boring, but a nice gesture. Paying for in flight entertainment was not expected. Crew was hospitable, but naggy at times.

The seats were unbearable. I have flown an international flight before and it wasn't nearly as uncomfortable as this flight was. You people purposely make coach unbearable so that we pretty much have to suck it up and pay the extra money to fly in the better section where when I flew in Lufthansa it was comfy and I had no problems. I will NEVER fly with condor again after this trip. You are a pathetic excuse for an airline

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

The food was good, the service was excellent, and we had achance to sleep.

Nothing

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.

No complaints.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.

Good service, food was tasty. Flight was on time, crew friendly.

Premium Entertainment costs 8€. If you don't buy it, you are stuck with 2 older movies (not blockbusters), 1 TV show and 1 thing for kids. Hardly enough for an 9 hour flight.

First nonstop flight to Germany - I had 2 seats and could stretch, that was great.

There's only 4 free movies to watch (2 of them for kids) - the rest was 8 euros per film! Ridiculous !! My carry on (the same bag I used for years) was too big for their standards and had to be checked. They did this for free but only the first flight. When I return, they said it would cost me ...?

Departure and arrival were on time.

The chair is very tiring Very tight space between chairs The food cold and wrapping was wet with water !!!! No entairtaiment movies for almost six hours.

Cancelled!

A short flight but attendants served us a snack and water with a smile.

No business class

Clean plane, efficient crew, food OK. Boarding was organized

No entertainment and no power plug to charge devices.

The airplane itself was nice. Comfortable. Plane wasn't full so everyone had plenty of room.

Food was terrible. People kept saying they were hungry. Entertainment was also terrible. Not much was available to watch and I've never had to pay for headphones until this flight. The crew was arguing amongst themselves the whole time. 2 blonde women,flight attendants, argued throughout the flight.

easy check in at local airport

9:40pm flight was 1 1/2 hours late caused us to miss connection in frankfurt to florence - flight attendants reassured passengers that all connections would be re-booked before we landed and info would be at gate when we arrived-we got to frankfurt & there was no info at all about connections-we went to original gate & by the time we got there the gates in that terminal were all closed down & no employees - finally found a rebooking desk & next flight was not for 5 hours-return trip was even worse 18 hour delay & bused to hotel

Same as above

Service of the staff was great

Turbulence, with all our technology we still cannot avoid this?

Food

Touch screens

The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf.

Seat didn't recline as much as needed and was no in flight entertainment.