Pros: "Though departure was delayed, arrived at destination on time!"
Cons: "Entertainment options"
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Cons: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Cons: "The boarding crew wasn’t friendly"
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "Safe and fast journey."
Cons: "Vegan options for everything."
Cons: "Middle seat. Big guys dont fit well there"
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable."
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Pros: "Easy, fast boarding. We arrived early too."
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Didn’t load my bag at point of departure"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Friendly cabin crew"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Crew very cheerful and friendly"
Cons: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Cons: "Flight was delayed"
Pros: "Exceptional flight staff -"
Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "I like Delta empowering women."
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Pros: "Awesome and funny service."
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Pros: "Crew was really friendly."
Cons: "Seats are not very comfortable. The standard has decreased: leg room is reduced, and options to gain 1 or 2” of legroom, is so pricey that it feels like ‘highway robbery ‘."
Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"
Pros: "Well trained employees, courteous service"
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Pros: "Not much, direct flight from EWR to Berlin. Boarding was orderly."
Cons: "Crew was working in the 80s, customer service is something that they don't even know how to spell. They do not like their job and make every effort to show it. First time in 30 years traveling business class that I am asked to go to a bathroom in coach because crew is changing turns. I am the customer, I am the one paying $4000 for a seat, not the crew. Food was OK actually, selection of beverages too. Seats were crammed making moving around complicated."
Pros: "The flight went okay. Boarding was very good."
Cons: "We were delayed because the air conditioning was having problems. This was the fifth flight out of seven that had some kind of delay."
Cons: "Delayed departure; cramped seat; minimal amenities"
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Cons: "Would not give us hotel vouchet"
Cons: "They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!"
Pros: "Quick and easy to board."
Pros: "Enjoyed the movie selections on United app"
Cons: "Crew took a long time to serve drinks. Did not like the amount of legroom for 5 hour flight."
Cons: "internet & movies intermittently worked"
Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
Pros: "Very comfortable and the staff was great!"
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Cons: "Loud girls behind me talking."
Pros: "Very organized boarding process."
Cons: "Entertainment/tv none unless you pay. Food...small bag of dry mix snacks or pay. Not asking for prime steaks, but a fruit would have been nice."
Pros: "Super sweet flight crew and great entertainment."
Pros: "Crew was patient, plenty of room to move thru cabin! Went fast & was over before we knew it!"
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Pros: "That it was quick and had good company during the flight. There was wine."
Cons: "2 hour delay, and given the wrong wine."
Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"
Pros: "Did not fly as I chose to drive to St George so I could make my business meeting. I would have missed this if I had stayed on the plane."
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "On time"
Cons: "No complaints"
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Flight got there early sat in the plane for 45 min Gate was not ready 🙄🙄🙄🙄🙄 Had to wait another 45 min to get checked bags
Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"
Cons: "Be on time"
Pros: "crew was very pleasant"
Cons: "seating pricing"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Cons: "Horrible baggage claim And even charge for water? Wtf"
Cons: "transfer at Orlando, FL, we need to take the train to go out of the security zone, and pass long mass line and go through security check again and take the train back to the terminal again. do not know why they make these trouble to the traveler? My transit time is only 50 minutes and almost couldn't get to the boarding in time. The space too small, and no pocket for personal stuff. just three stings. charge everything (Luggage, seat reserve (all seat not just spacious seats)."
Pros: "Best flight attendant ever...the one male attendant was absolutely hysterical over the intercom throughout"
Pros: "I liked how efficient and how much they attempt to make the flight comfortable very polite staff and very clean flight"
Cons: "Over booking and very cramped regardless of how hard the flight staff tried to accommodate"
Cons: "Charged for scary on At AtlNtic City When I return From myrtle Beach I didn't have to pay I meet requirements bag was only15 by 20 Didn't have to pay in myrtle beachI The ticket agent in AtlNticcitu was wrong inactive pY she I shouldn't never again Veryungair when people had bigger. Sh that they put I plane"
Pros: "Everything was great!"
Pros: "Boarding was easy. The captain kept us informed."
Cons: "The Dallas based crew did not do a good job of announcements. The stewardess spoke too fast, was very hard to understand and cut off the mike before finishing. Passengers were commenting and finally just laughing because it happened on every announcement. Sometimes we couldn't even guess what she said."
Pros: "Easy check in and friendly staff"
Cons: "high prices for luggage , no free pop or water, and cramped like a sardine...No room to hardly move! Between the horribly cramped seats, the way they charge is why I will never use them again..have to know at the time of booking if you'll have a suitcase or carry on or get charged double, wanting to charge extra for check-in, for a seat, ...too frustrated with them to say anymore except I'll never use them again."
Cons: "Poor customer service"
Pros: "The price was fair and staff was great"
Cons: "Seating was uncomfortable"
Pros: "I made it back to Chicago safely.."
Cons: "Poor customer service, racial profiling by the spirit staff.."
Cons: "Flight cancelled. Stranded for days in atl"
Cons: "$60 collected for 1 hand bag that too is very small"
Cons: "Other then the fact I got the rates cheap and was so excited u till I had to pay 87 dollars for one baggage which was a Carey on size . That's where they get you . And no beverages offered virgin airlines was a better ride back"
Pros: "The lines moved fast, the non reclining seats, tiny seat back trays and minimal legroom are the sacrifice for a good price. As long as its a short-hop flight and it departs and lands on time, I'm OK with that."
Cons: "The PA system on the plane was ear piercing. Please fix it if you want us to listen to the very important safety announcements."
Pros: "The price."
Cons: "The terminal and general "cheap" feel of the airline. It was a classic case of "you get what you pay for". Next time, I'll pay for better quality."
Pros: "Smooth flight, amusing crew, gave away a voucher to a random person on board, tons of leg room on emergency exit row, made up time after weather delay on connecting flight"
Cons: "Tiny seats, expensive luggage fees"
Cons: "The cost for a carryon is outrageous. I cannot believe the cost is more than half the cost of your airfare. Wish therebis a good explanation."
Pros: "The flight departed on time."
Cons: "Customer service was terrible/rude! Charged $65 for a carry on bag to go into the overhead compartment, didn't even have complimentary snacks as other airlines, (not even the peanuts)! Plane sounded like it was going to fall apart upon landing! Will never recommend this airline to anyone and will never take spirit again!"
Cons: "Delayed crew was carrying on with talking"
Pros: "the price of the flight was good ."
Cons: "unfortunately,,on the other hand, there was a separate charge for EVERY little thing and that depended on the time you made that request. We were delayed for 2 hours supposedly because the departure from the previous stop was held up,"
Pros: "This air line is by far the worst air line i have ever travled with. The seats dont go adjust at all. They charge for every thing, i mean everything, carry ons, food, water,coffee,soda. All things that would be free with other airlines. I checked in a brand new dufflebag that had two side pockets. The side pocket that had all my hygiene products in was completely ripped oped/off an my hygiene products gone. Just terrible. Never book a flight with Spirit!"
Cons: "Having to pay to check or carry on our bags and then not receiving any complimentary snacks drinks or entertainment was a travesty"
Pros: "It was a through flight and not having to catch a connection."
Cons: "Due to weight and balance we could not sit together even though the flight was not full. Also, the crew seemed self absorbed. One read her book, another stressed out about "getting in trouble" for other people's mistakes and a third deplaned to get food and delayed boarding."
Cons: "I will not fly Spirit again if I can help it. They nickel and dime you at every turn - charging for a carry-on bag and the ability to pick a seat it ridiculous. It quickly made my great online deal evaporate. Printing my boarding pass at the airport required four tries and the assistance of a rep. My flights were delayed both directions. I'll be return to one of the major airlines for my next travels."
Cons: "Charged $90 for extra 1 bag."
Cons: "We sat on the tarmac for close to three hours. During that time, the crew provided about three updates on the status. We were told that we were waiting in line to take off and then when our time came, the flight attendant yelled at a woman who had gotten up to go to the restroom because we missed our spot in line since she was up and not in her seat. This resulted in us waiting for an additional hour to get back in line. The crew seemed to expect that an entire plane of full of people (of various ages) should not have to use the bathroom for three hours. If they would have communicate better, such as said, "we are planning on moving in the next five minutes, please take your seats now so that we can get in line" that would have saved us an additional hour on the tarmac. It was extremely frustrating for everyone and could have been mitigated by better communication. I understand weather delays but it is frustrating when people do not do their jobs."
Pros: "Clean aircraft"
Cons: "No free snacks or drinks"
Pros: "The person sitting next to me"
Cons: "Plane was delayed"
Cons: "This airline charges for everything and charges alot. Flight was rescheduled/delayed three time. Chaos at the counter"
Pros: "Funny flight attendants made pre-trip safety and info entertaining rather than something to tune out."
Pros: "the plane didn't crash. no one threw up on me. That's it."
Cons: "The plan for as late. They Lost my bag on a non-change flight. Took address AND number down wrong. Didn't get bag until 22 hours after I landed and 16 hours after bag actually arrives. Rude customer service rep."
Cons: "The flight was overbooked, and I almost didn't get a seat. I was traveling with my two young children, and did NOT want to do that all over again. It was a complete cluster."
Cons: "They cancelled my 4pm flight due to predicted rain 7 hours before the flight. Didn't even rain until 7pm. Pathetic."
Pros: "WE WILL NEVER FLY SPRIT AGAIN. TOO MANY FEES BAGGAGE,SEATING ECT"
Cons: "Am a retired disabled vet and was to on my only trip for the year. I arrived for my flight 2 hrs in advance but i travel with a portable oxygen machine. I was refused boarding because I didn't have the correct letter from a doctor saying I was auth to fly on Spirit Air Lines. I am treated by the VA and they pay for the POC for me to be able to fly. I called the airline about a refund and was refused a refund because the flight had already left. I told them i was denied on the flight, but that was not an excuse. If i didn't do what is correct, I accept that, but not to give a refund is wrong. I have told everyone on Social media to be aware"
Cons: "The flight was listed on time until 20 minutes before boarding when it was delayed. The plane had not even left the prior airport at that time. There was no communication from the airline when our flight was cancelled. Then the customer service on the phone was horrible and they offered no additional compensation for our time wasted. The lady at the airport desk was also misleading and manipulative. Will never be riding spirit again."
Cons: "Hidden costs, uncomfortable or dirty seats"
Pros: "Everything about spirit is good !!"
Cons: "Just the delays"
Pros: "Crew was nice, the people I sat next to were great. Drink service was quick and efficient."
Cons: "That wifi is not an option to order. You say that we are not charged for "spotty wifi" like on other airlines, but you not offering it period is a negative. I'll never take Spirit for a ride longer than 2 hours because of it."
Cons: "Delayed 30 minutes after boarding due to "paperwork" according to the pilot. Not acceptable at all. Cheap ticket price, but hidden fees for stuff."
Pros: "Quickness and organized timelines"
Cons: "Seats are uncomfortable"
Cons: "The seats were too squished and didn't lay back, but at least the flight wasn't full so we could lay down. That made it bearable."