BUR - HPN
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BUR — HPN
Dec 2 — Dec 91
Round-trip
1 adult
Economy
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Thu 12/2
Thu 12/9
When to book flights from Burbank to White Plains
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Top 5 airlines serving Burbank Bob Hope to White Plains Westchester County
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29763 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Pros: "seat room"
Cons: "N/a"
Pros: "Love the route, and the on-time arrival"
Cons: "No power at the seat"
Pros: "Burbank airport was awesome"
Cons: "More snacks!"
Cons: "The entertainment Wi-Fi didn’t work well"
Cons: "Things would’ve been a lot better if my flight was on time and my bags got to the carousel in a timely manner. Alaska has a 20 minute guarantee. Yeah not so much in this case"
Pros: "Crew was considerate and prompt."
Pros: "The crew was good. The seats were fine. Movies were good."
Cons: "It was chaotic getting to the desk to book a seat. I had to check my carry on luggage as there was no room in the overhead area. Due to delay taking off we we're a half hour late arriving."
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "Crew was great! Very friendly and accommodating."
Cons: "Space was tight. Would’ve liked a little more room"
Cons: "Baggage claim terminal wasn’t announced. Everyone went to the wrong place."
Cons: "Delayed flight"
Pros: "My husband and I paid for WiFi and it never worked"
Cons: "My seat was broken. It wouldn’t recline, and the headrest wouldn’t slide up. Boarding process was confusing. I was assigned to board with group 3, but they started boarding by letter."
Pros: "Great quick flight. Plenty of room"
Cons: "Seats are so small and there is virtually no leg room. No choice of free snacks—just a cookie. Took forever to disembark—so long that no one from the crew said good-bye to us and the cleaning crew had already begun cleaning the 1st class area. Flight take off/ landing was comfortable. No on board movies. Couldn’t even connect with my own iPad or iPhone. Can’t believe there are airplanes without screens on the back of seats. Just an okay flight."
Pros: "On board staff was great. Flight was great."
Cons: "I bought tickets with the understanding a normal carry on was ok. When I arrived at the gate for our flight we were told Alaska had a new policy that started 6/4 (we were flying on 6/7) that only allowed a much smaller size carry-on. If suitcases didn’t fit the new smaller size rules one had to pay $25 and check it. We have three people flying round trip - that would add $150 to our total. I shopped carefully for low fares. Many people on the flight had to pay at the gate. Not cool Alaska."
Pros: "Great conversation with a fellow passenger, food and drinks were enjoyable for the short flight, and the crew was friendly."
Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"
Pros: "The staff is always super friendly, and with an hour and a half on the plane before we left one stewardess gave me free pringles (that I was going to pay for) because our 2 year old was “hangry”. I appreciate the gesture to make our day a little easier."
Cons: "I didn’t not enjoy sitting on the plane at the gate for an hour and a half. I wish we could or deplaned (or had the option to), with a 2 year old we needed to entertain him that much longer."
Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."
Pros: "Enjoyed big leather seats in older planes. More comfortable."
Cons: "Not really Alaska's fault but delayed at the gate due to lot of extra flights taking off. Would have been nice to wait in terminal rather than on plane."
Pros: "No strict baggage rules, free carry-on, free WiFi and entertainment. Efificient boarding."
Cons: "Nothing I didn’t like."
Cons: "Cramped seats"
Pros: "Managed to board quickly and leave early!"
Cons: "Upgraded to an exit seat. Got the leg room, didn't get the shoulder room. Ended up flying the whole time with my shoulders pulled inward and left aching. I'll be avoiding 737's when I can moving forward."
Pros: "Very friendly and helpful staff"
Cons: "A flight was scheduled at the same time from Seattle to both Burbank and Lax. I made a dumb error but would have appreciated some accommodation instead of being charged a $125 change fee."
Pros: "More room in the pay-more section AND free drinks"
Cons: "Having to pay more to sit a few rows ahead of Coach class. Ridiculous! We're going to the same place!"
Pros: "I always fly with Alaska Airlines when I need to go to LA. Fantastic flight attendants and good services."
Cons: "But on my last flight with them, it was delayed for more than an hour and a half, which was longer than the time I flew back to SJC from Burbank. That mixed up my schedule for the whole day."
Pros: "Quick, easy, clean"
Pros: "Took off on time. landed early, free wi-fi. What more could I want?"
Pros: "The fight attendnts were extremely kind and helpful!"
Pros: "The staff were great and helpful."
Cons: "I am a small woman but your seats are getting smaller and leg room is less. This leads me to believe that the "people" actually running this airline have little interest for those of us who have to travel in coach? Making money is the most important thing to these people who will always travel in private jets or first class. Congratulations to all. You are winning. Joanne Lewis jolew@comcast.net 206-550-0748"
Pros: "Crew was nice and courteous."
Cons: "Boarding method."
Pros: "I liked the cheese platter."
Cons: "Unable to connect to the internet. Flight was delayed. No legroom."
Cons: "Crew was trying to be funny but it fell a little flat. Seats were small and cramped, no place for luggage overhead. Poor selection of beverages."
Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"
Cons: "Not full capacity"
Pros: "Friendly personnel, seating not so cramped"
Pros: "The flight attendants were very helpful and the seats were moderately comfortable."
Cons: "Even though i booked a month and a half in advanced, i got stuck in a middle seat. The seats are tight and even if you want to pay for food, there aren't many options. I paid 18 for internet that was worse than AOL dial up in 1994."
Pros: "all was great"
Cons: "nothing"
Pros: "Comfort, space"
Cons: "Delayed flight, which would have been okay, except the staff made it sound like we would still land on time and we didn't. I would rather the message be consistent rather than confuse passengers about landing time."
Pros: "The service was great. Smooth take-off and landing. Comfortable and spacious seating."
Pros: "Flights were on time"
Cons: "It was a long trip!!"
Pros: "Crew was helpful and friendly."
Pros: "I liked the airplane itself, especially the roominess of the underseat storage place and the cleanliness of the cabin."
Pros: "The service on Alaska is excellent. I wish all my flights could be on Alaska!"
Cons: "Internet wasn't working. But, waddya gonna do? Probably not their fault."
Pros: "Awesome flight attendants! I really like that you guys announce when we've hit cruising altitude and that the Pilots give us an idea about how the flight is going to go; bumpy, smooth, when/if to expect turbulence. Thank you!"
Pros: "Economy is economy, so there's nothing to complain about :)"
Comfortable flight, food can be improved. Everything was on time, but boarding could be better, more organized.
I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm.
Cons: "No baggage space in overheads. Despite being in an early boarding group"
Cons: "Need display screens for entertainment."
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Very nice lady as part of the crew, always a cheering moment for passengers."
Cons: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "The flight was actually ahead of time!"
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Pros: "Boarding was quick and efficient."
Cons: "- Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken."
Cons: "The seat was very uncomfortable"
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Had the whole Comfort section to myself!"
Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "Quick and easy boarding. The overall flight was fast so no time to get uncomfortable."
Pros: "The LGA team did great in difficult situation"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "Delta flew their way back into my heart this time around"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Everything"
Cons: "Nothing"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Cons: "There delay"
Pros: "All I need to say."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "Very courteous staff. Legeoom not too bad."
Cons: "Delay."
Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Pros: "Great crew, very efficient"
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Cons: "Taxi time on both ends were ridiculously long."
Pros: "It was acceptable."
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Cons: "Everything AA did nothing right."
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "Nothing"
Cons: "Landing, temperature, passengers"
Cons: "Commuter jets- uncomfortable."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "We didn't take the flight. The previous flight arrived late. We had to rent a car to the final destination."
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Pros: "Customer service In Philadelphia was fantastic. Got us on earlier flight so we didn’t have to wait 4 hours."
Cons: "Food and aircraft was old."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Cons: "Getting canned and moved to a flight that is five hours later"
Cons: "As above, had to buy same day tickets for the entire flight."
Cons: "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."
Pros: "It was o k."
Cons: "No complain"
Cons: "Tiny seats. Very uncomfortable for 17 hours."
Cons: "The captain had the crew return to their seats during drink service due to turbulence. Despite the fact that there was 2 and half hours remaining in the flight and the turbulence was gone, they never returned to complete the drink service."
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "Easy to get though security as I was pre check tashav"
Cons: "Having to spend 95 dollars for seat upgrade to be on a exit aisle"
Pros: "Great time. It was one of the best flights I have ever taken."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Everything was organized pleasant staff,"
Cons: "They didn't even get me to Sarasota, they flew me into Tampa."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "Nothing"
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Cons: "4:30 late departure from ORD due to broken plane."
Cons: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Pros: "The whole crew was great. Made the trip go buy quickly."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Madrid to Charlotte personal was very good but Charlotte to Atlanta was completely the opposite."
Cons: "The Charlotte - Atlanta portion! Flight attendance were like doing a favor... very bad service."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Pros: "Nothing"
Cons: "They should have made contact with our next flight as soon as we landed to tell them to keep the door open, it took a long time to get off the plane and I had to run all the way across the airport only to still miss my flight because they had just closed the door. My plane was still sitting there for about 10 minutes they must have JUST closed the door and still wouldn't let us on"
Cons: "3 hours late"
Pros: "Excellent flight attendant! And the seat - 3F - is my favorite on AA's MD80."
Cons: "Food was better than I expected, but my expectations have been driven down over the years."
Pros: "Awesome and funny service."
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Pros: "Efficient"
Cons: "Delayed departure; cramped seat; minimal amenities"
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Cons: "Would not give us hotel vouchet"
Pros: "Plenty of leg space and crew was friendly"
Pros: "Quiet"
Cons: "No tv"
Pros: "Quick and easy to board."
Cons: "N/A"
Pros: "Easy and quick boarding process; arrived early; no wait to get luggage."
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "The captain was communicative while we were experiencing turbulence and the flight was relatively quick."
Cons: "I received different info from every united employee I spoke to. Myself and others on both my flights were frustrated by the fact that our gates were so far from each other and we had NO time to get to the next one because the first flight took so long to taxi. And then they treated us like children as we were trying to get our "carry on" items. Overall NOT a good experience."
Pros: "Quick and easy fight. Crew very nice"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "EVEEYTHING"
Cons: "Mechanical problems caused a delay in departure. United Airlines put us on another TWO flights to get us to our destination. Arrived almost eight hours after originally scheduled. Traveled across the ocean to witness and perform my niece's wedding ceremony. I am the priest who is marrying them and conducting the ceremony and the whole wedding was missed and ruined. All this travel for nothing. Very upset and dissatisfied that United airlines did not put us on a different airlines in order to ensure my timely arrival. No attempt was made to rectify the situation. This was not the itinerary I paid for! In my original schedule, I would have had plenty of time to arrive in Dublin, pick up my rental car, proceed to the hotel, get dressed, drive to the wedding site, and perform the ceremony. Because of my absence, the ceremony could not take place and everything is ruined. United Airlines could have at least offered some kind of monetary compensation or travel voucher to apologize for their mistakes. Will not travel with them again. Very very dissatisfied. Will make sure everyone knows how their issues affected my travel and tell others not to travel on United. What a terrible way to start our journey. This confirms the horrible reputation that United has earned in recent weeks in the media."
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Cons: "Again all of it was poor"
Cons: "Explained above"
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Great flight Left in time Arrived early"
Pros: "Comfort"
Cons: "Didn't get in until 3am"
Pros: "Very comfortable and the staff was great!"
Pros: "Everything was on time."
Cons: "Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!"
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Had to wait at gate for a while before disembarking."
Cons: "cancelled"
Pros: "Every one including the crew was very nice and polite"
Cons: "We left late and my seat was very uncomfortable"
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Cons: "Loud girls behind me talking."
Pros: "Super sweet flight crew and great entertainment."
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "Tiny seat"
Pros: "How could I not like it?"
Pros: "Well organized, enjoyable flight"
Cons: "Na"
Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Pros: "Your staff was pleasant."
Cons: "Make the flight in time, nothing but delays. Also my baggage was lost and wasted my time looking for it. First time flying frontier and I wasn’t very pleased"
Pros: "on time with my baggage"
Cons: "Seats were uncomfortable and cramped to the point of physical pain"
Pros: "Great check in, gate agents and flight attendants."
Cons: "Had to purchase everything"
Cons: "Never left on time always late"
Pros: "Getting off the plane"
Cons: "The lack of customer service."
Pros: "Agent at the airport was courteous"
Cons: "Website I was referred to had no other flights available and no other option."
Pros: "Flying"
Cons: "No snacks"
Pros: "Zero positive Left late Poor crew Tons of turbulence not anyone’s fault but still sucked."
Cons: "Left over an hour late Crew was playful with each other seems to wanna make each other laugh more then to do anything else. Seat “upgrade” only pro I got to get off that damn plane quicker."
Pros: "The cost of flight, pilot was very smooth."
Cons: "The people around me. But that isn't within your control .wasnt aware of extra cost to carry on . Because who doesn't fly with some kind of item."
Cons: "The delay and boarding was a nightmare"
Pros: "That the staff was really friendly."
Pros: "Having to buy seats for a family to seat together. The seats very uncomfortable. Seats don't recline."
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "The flight arrived 10 minutes early"
Cons: "There was a lady sitting next to me with a small dog that was not in a kennel and it tried to bite not only one of the flight attendants, but me as well. The man who almost got bit told the woman that dogs should be in kennels during flights and she said "oh I don't know he's never done this before." Well awesome for you but I've never been bit by a dog on an airplane before either. The guy let it slide and moved on. The tray tables are a joke. They ONLY offer complimentary WATER. No leg room. Would not recommend."
Pros: "The flight was on time. The crew was friendly. They kept you informed throughout the whole flight."
Cons: "The fact that the carry on item cost me $35. There was no entertainment provided. No complimentary food or drink."
Pros: "Nothing"
Cons: "We were delayed and received no update prior to arriving at the airport. Our gate was changed suddenly just before boarding time and then waited an additional 30 minutes to board with no information. We then sat on the plane for about 30 minutes, doors locked not moving, again no information. I did finally receive an email update that our flight was delayed after we'd boarded the plane. We are now landed in Denver and just sitting on the plane not moving pushing 40 minutes, what a suprise-with no information."
Cons: "1.Unconformable seats 2.Wanted a beef stick on the menu and was nit available"
Pros: "I flew from Seattle to Denver. It was okay."
Cons: "When I flew from Denver to Philadelphia, the assent was excruciatingly painful for my ears. I thought my eardrums were bursting."
Pros: "Nothing."
Cons: "The flight was 5 hours late, our gate was switched 3 times, no compensation was given and frontier airlines did not apologize to the passengers. There should be a law against this airline, they do this on a constant basis. The airline is being run my idiots. John Ramos"
Cons: "Lost my baggage and had to spend two days boarder line harassing them with phone calls about where it was. Their company had poor coordination especially at the Austin airport about baggage location and recovery. I will never use frontier again, I'll spend the extra $150 for more reputable and respectable airline."
Cons: "Trip had over 8 hours of delays."
Cons: "Flight delayed an hour"
Pros: "Simple boarding process, friendly crew."
Cons: "Paying for beverages? Ridiculous. I rarely fly Frontier (unless I have to) because they charge for everything."
Pros: "take off and landing excellent,"
Cons: "paying for non alcoholic drinks come on! Seats not comfortable at all waited 20 minutes for luggage-given wrong carousel number"
Pros: "Friendly staff"
Cons: "The small cramped plane on the way from Denver to Bismarck."
Cons: "Luggage fees"
Pros: "The crew was nice and helpful"
Cons: "I was just insanely terrible, the flight was delayed 5 hours and I didn't get the delay notice until I was already in the airport."
Pros: "Crew was good, flight on time"
Cons: "Frontier and spirit use the same Airbus aiprlane with the worst seats in the industry. My back hurt before the airplane was pushed back from the gate."
Pros: "I really did not like anything, my ticket was not cheap, had to pay for carry on, had to buy a seat. Seats were small, serving table was cut in half. Felt like I was being taking advantage of."
Cons: "For both trips to destination and return trip, we waited on the tarmac for one hour because there was another plane occupying our exit gate. It caused another passenger to miss his connecting flight and had to stay overnight at the hotel for his next connecting flight. The first trip departure was delayed by one hour to already delayed plane that arrived late because of the weather however the additional delay was due to the airline seating fiasco. Four passengers were assigned to the same seat (printed on their boarding passes). I am not flying with them again."
Pros: "Friendly Staff. Boarding was late but they made the best of it keeping those of us at the gate well informed."
Cons: "New rigid seats uncomfortable in every way, could not feel more packed in nd I consider myself average size at 5'9" 160lbs. I am used to paying for premium seats, and now even used to paying for seat selection at all, but Payment for Carry on policy is a new low in customer service offered."
Pros: "Everything went fine. I was scared after reading poor reviews, but couldn't change my flight. The good is that everything was better than the awful reviews. But its true that you have to pay for everything and there is no food available, not even crackers, unless you pay. No jacks for earphones, no movie, no nothing. I expected this so I wasn't disappointed, but it's still not great on a cross country flight."
Pros: "Crew and all staff members were terrific!"
Pros: "The pilots were very smooth with the take off and the landing."
Cons: "The seats are very uncomfortable. The staff is also very unprofessional, rude and disorganized. Id never fly Frontier again."
Pros: "Great take off and landing."
Cons: "Seats don't recline."
Pros: "On time, courteous and efficient staff"
Cons: "Additional charges for everything- seat assignment-carry on-beverage"
Pros: "Never ever to flight with this poor and disgusting airline"
Pros: "Being in the air only 1 hr and 5 min. Everything was fine. Crew helpful and pleasant. Not happy about $1.99 for a plastic cup of soda.."
Cons: "Short flight, everything went well. Crew helpful and pleasant."
Cons: "Seats did not recline and are very hard. The tray table is about the size of a 7 inch tablet."
Cons: "The lack of wifi; the lack of leg room"
Pros: "Smooth flight and arrived earlier than planned"
Cons: "The little in back of kicking my chair. And took forever for baggage claim to distribute luggage."
Pros: "My son has autism, we were allowed to board first with plenty of time to get settled into our seats. This was EXTREMELY helpful. We both enjoyed the humor and joy spread by the crew, even the pilots injected some fun into the trip."
Cons: "We were DELAYED 3 hours out of Denver with no explanation as to why it happened. No apology either. Fee for checked and carry-on baggage. Fee for food & drink. Tight sitting space, little leg room."
Cons: "Everything"
Pros: "The flight staff tried their best to be friendly and accommodating"
Cons: "We had 3 aborted takeoffs due to a thruster module not activating. Then a staffing issue caused us to finally board the plane 5 hours after takeoff. We took off 6 hours after we were supposed to. The flight attendants either constantly lied about "only 5 more minutes" or were lied to by repair crews. I chose the frontier flight because it was $80 to $100 cheaper than other airlines, but after upcharges and issues with the plane I don't consider it worth it at all."
Pros: "Excellent ticket prices! And we were so happy to finally have a direct flight from Memphis to Denver! The crew was so kind!!!"
Cons: "There was a Mother with 4 kids who were rather loud but that wasn't the airlines fault."
Pros: "The Rate was Great. Everything went on time and smooth. I'm looking to book to Florida with them again"
Pros: "Vouchers"
Cons: "We had a 6,5 hour delay"
Pros: "Literally nothing. There was nothing about it that I liked. There were things that I didn't really mind, like the uncomfortable seats and no food or drink service in flight. I mean, that's not something I liked, but that's not how I choose what airline to fly with."
Cons: "I had a flight from Seattle to Miami with a layover in Denver. There was a staffing issue which caused the flight to be delayed 2 hours, causing me to miss my connection. Crystal, the customer service manager, explained that the customer service agent in Seattle was instructed to put most of us on different flights so we could get to our destination faster and she’s not sure why that didn’t happen, she then explained that I had two options: 1. Get on the next flight to Miami, departing the following night at 11:55pm, or 2. they refund the cost of my ticket ($234). That doesn’t sound too bad! I pulled out my laptop, found a flight for $219 with United that departed the next morning, showed Crystal, and said I’d just take the refund. Crystal then informed me that they can’t issue refunds at the airport and that I had to call some number to get my refund… during regular business hours. The following morning I called the number and spoke with a supervisor named Arnie. Arnie explained that she can only process refunds that are submitted by a customer service agent at the airport and wasn’t able/willing to help me. So I go back to the airport and talk to Scott, the manager at the ticket counter. Scott explained that Frontier messed something up with the staffing which caused the delay, Scott actually said the words “the delay was totally preventable.” He then explained that he did have the ability to give me a full refund, but that he wasn’t going to because while I paid for service from Seattle to Miami, and Frontier only provided service from Seattle to Denver, that because some service was provided, even though it wasn’t what I paid for or what I wanted, that the transaction was perfectly fair. I had to burn another vacation day for work, sit in the Denver airport for 24 more hours, and according to Scott, Frontier should have prevented this, and still, Scott assured me that this was perfectly fair. I then spoke with Martin, a condescending manager at the customer service center, who eventually told me that he authorized the full refund! However, he refused to put it in writing “company policy to never put anything in writing”, but said I could call the refunds dept to verify. So I did. I talked with Jen, a supervisor in Frontier’s refund dept who informed me that Martin does not have the authority to give me a full refund and it’s not in the system. Jen asked me to hand my phone to Martin to talk to him, but Martin refused to talk to her and eventually told me that Jen was right and the best they could do was request a refund and I’d be notified in 10 business days as to how much they decided was fair, Jen estimated that would be $35 - $80 of the $234 ticket… so I guess Martin was just lying to me to not have to deal with me. At the end of the day, if there is anything I am sure of, it’s that if something does go wrong, you can be absolutely sure Frontier will do absolutely nothing to try to help you- even if it was 100% their fault."
Pros: "Smooth flight"
Cons: "The seats were terribly uncomfortable!!! They had new thinner seats on my flight and you could feel little kids bumping or kicking your seat and every time they pulled down the little tray. The seats did not recline either. Very uncomfortable."
Pros: "Price"
Cons: "Nothing included, not even water"
COVID-19 information
Safety measures for airlines flying from Burbank to White Plains
Airlines flying from Burbank to White Plains have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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Burbank - White Plains Flights
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Burbank (BUR)United States
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White Plains (HPN)United States
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