Pros: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"
Pros: "The seats were good for a short flight, which this was. No complaints."
Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Pros: "Best food I've ever had on an airline! Great flight. Not too full."
Cons: "Arm rests didn't lift all the way up on the plane."
Pros: "Service god"
Cons: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Pros: "check in & boarding were ok"
Cons: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Pros: "Boarding process. Insane lines to check bag. Disorganized process. No one, including crew, had any idea what was going on. A real embarrassment."
Cons: "See above."
Pros: "Seat comfortable."
Cons: "Wasn’t able to check in on line so I had to check in at the airport. I walked up yo the counter, the customer service lady was on the phone. I had to wait for her to get off. When she did she told me I could check on line. She gave me conflicting info."
Cons: "Check-in in Munich took way too long. The lines were confusing and the agent opened another lane and took about 30 people who were behind us in line ahead of us."
Pros: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Cons: "Fire the person on front."
Pros: "The crew was nice, friendly and helpful."
Cons: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Cons: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Cons: "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."
Cons: "Legroom is extremely tight Boarding processes, including weighing of hand luggage are chaotic and feel like they are designed to catch people out."
Pros: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Cons: "Nothing, the experience was great."
Pros: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Cons: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pros: "Nice crew"
Cons: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Cons: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Pros: "They have Economy class seats on the business class. Uncomfortable."
Cons: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pros: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Cons: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Pros: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Cons: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Cons: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Pros: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Cons: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Everything was great I have no issues they are wonderful , so helpful especially with my spical need son . Love the courtesy of the staff. But the food and entertainment need some improv.
Cons: "Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up"
Pros: "Crew was super professional and friendly !"
Cons: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Cons: "Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better."
Pros: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Cons: "Not much to say."
Pros: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Pros: "Seating, interior and menu"
Cons: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"