The whole staff was amazing. Courteous and so helpful. Smiling all the time.
Excellent flights. On time. Good service. Better than expected food. Comfortable seats. Too much dependent on personal phones for information and entertainment.
Upgrading from premium class to first class caused me to almost miss my seat on the flight. The system “un checked me in”. So I not only lost my first class seat, but my premium seat too so I alsmot didn’t have a seat on the plane. The app did not let me know as it was showing my seat assignment all the way up until boarding began. This exact same thing happened to another passenger. And to top it off, I now have to jump through hoops to get my refund. Awful experience with Alaska, I don’t intend to fly with AA again unless there are no other options.
Good experience, first time flying Alaska Air. Slight delay boarding, but still arrived on time. Excellent leg room! Very friendly flight attendants.
Alaska Airlines was hit with a bad IT outage. I think its a one off and dont want to give a bad feedback to them because of that. In addition, to all the delays our particular flight had a health incident and had to stop midway. Again no negative feedback because of that. However the way they dealt with the delay was not genuine. First the communication was not consistent and always kept changing. I lost a day and $647, completely because of them. They promised a refund which i have complaints about. First it was never given to me. They aksed me to call them or text them and the wait time was 1.56 hour for calls and 3:50 hours for texts. Finally when they texted back, the support executive was rude and asked me to get my refund from Delta the other airline that i booked my ticket because Alaska cancelled their flight. When I asked why Delta would pay me for Alaska’s delay she just ended the chat. To get back on the chat I had to wait for 3.5 hours. I could not. Second they announced that even if they pay us, they would not refund us cash but were giving us a discount on future travel. I vowed never to go back to Alaska so, i do not want the discount refund. Overall, I am terribly unhappy with Alaska Airlines and never going back.
They had us waiting for over an hour to rearrange passengers and luggage for balance, then waiting another hour and half after arrival for luggage only for my bag to have been left behind. The staff weren’t helpful saying that they had to leave the luggage behind because of how many people were on the plane and it wasn’t a full plane. Refused to issue a baggage claim initially then when they did the sent it back home instead of the address provided at my next destination. Terrible.
My flight was cancelled, therefore I missed the bus I was supposed to catch in Reno. and the only new flight that would work at all put me in reno at midnight instead of noon. I was not offered a place to sleep, nor a refund for my missed bus. I’m deeply disappointed by this experience and doubt I’ll fly with Alaska airlines again.
We stayed across the street at the Delta Marriot Hotel. Because check-in was 24 hours in advance, we walked over to the terminal and found that Alaska Airlines was not included on the check-in kiosks. As a result, we stood in line at the counter only to be told that albeit within the 24 hours in advance, we could not be issued a paper boarding pass until the following morning before our 7 a.m. flight. She also suggested we arrive at the airport by 4:00 a.m. to go through security, which we did. In the meantime, I figured out--with several missteps--how to upload our boarding pass, including our passport information--a very challenging procedure. We were also frustrated to see so many people with paper boarding passes, which we were denied. I wish I had remembered the name of the person at the ticket counter.
Would like to access wifi on the plane without paying an additional fee.
Loved the crew and the flight. So easy going, nice seats, plenty of room.
Not really a “Delta” problem but worth mentioning: Boarding was a difficult process. TSA seemed understaffed and Pre-Check took longer than regular TSA. The supervisor was frazzled and yelled at travelers. Once through TSA, we had to put our carry-ons through another x-ray machine. Then queue up to board with both boarding pass and ID. Then, when we got to the stairs on the tarmac, we had to show our boarding pass again. Maybe this is just normal for Kona since the terminal is outdoors (but still a “secured” area).
Checkin was good, fllight ws good. Onlly complaint is lack of foot on 6 hour flight from Seattle to Boston. Snacks were flimsy - chips and cookies. could have offered something more substantial for such a long flight. I know you can buy food in airport but for the price you pay for a ticket, they should step up for the passengers.
Much better than I expected. I had an economy ticket so I was really happy the flight was so comfy and the service so generous. Passengers were all polite too.
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
My flight was cencaled due with the bad weather on Sunday the crew was poorly mistaken my luggage supposed depart with my flight instead I didn’t have my luggage for almost 3 days the website is poorly respond to my complain until I have someone to do it my connection smooth their not even respon or email me even the have my luggage
8 hours late and the plane smelled like urine, that smell in the morning when your child wet the bed in the night.
Everything was good except wifi and a leaking drink chiller. The floor was all wet and my bag was soaked. Did not notice until debarking. Have not heard back from Delta. Even though this was leg one of an international flight in first class, they denied access to their Sky Club - very disappointing!
Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Despite travelling ultra basic for the first time due to such increased rates we both managed with one bag each. Even boarding last wasn’t SO bad.
The agents at the Kelowna YLW airport were really grumpy. Same with oversized baggage person. Staff on the plane were great.
Flight was early. That’s the only positive I can share. I paid for wifi on the flight and it didn’t allow me to use any streaming services so it was a waste of $20. West Jet also lost my ski equipment on my way to a ski vacation. They told me it would be delivered to the hotel as soon as it arrived at the airport. It was never delivered. I had to pick it up at the airport on my way home. I am completely disgusted with my experience on west jet
They lost my bag. Hopefully it will be here tomorrow.
I was seated near a "stinky" person. That's not the fault of Westjet🙁😶🌫️
my carry-on bag was delayed and I did not receive it until the day of my return at the airport. This delay caused me significant inconvenience, as I did not have access to my personal belongings for the duration of my trip. I had expected to rely on my carry-on items, and being without them negatively impacted my travel experience.
Technology issues at the bag-check counter caused a delay, and we were unable to check out our bags, ultimately missing our flight. They offered no assistance other than telling us to book another flight out of Calgary. We arrived with plenty of time; if there hadn't been an issue with the kiosk and the length of the lines due to the technical issues, we could have made it home.
Worst check in and bag drop off experience. Staff were incredibly rude given that it’s the WestJet system that is faulty.
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
Terrible! Delayed three times, landed at some corner of airport, walked in bitter cold night, took a bus, bad experience
Got denied my flight was told on Google that Air Canada was supposed to book me a flight back home because I never was able to go to my destination. They did not help me whatsoever. I had to book a whole new flight for that reason I would write this is zero
Air Canada cancelled our flight and reschedule it 26 hours later that completely interrupted my family's long waited Japan trip, it wasn't due to natural reason such as weather but under the company's control. On the day we wasted 9 hours of our time from 6am to 3pm, including a few hours in the customer counter waiting for supervisor to handle our rescheduling. When we came to the counter for rebooking help there were at least 4 employees on the counter but we were told they were not trained to handle customer rebooking, we were also told the supervisor could come 10:30 to handle our rebooking, but she showed up more than one hour later, the end result was exactly the same so the few hours we spent waiting for her was completely wasted; We already prepaid hotel and all the tickets for the our stay in Tokyo so all of the cost for the first day is completed wasted; The $80 meal voucher issues was far less than our financial loss due to the financial cancellation, and it was not surprisingly invalid (as Your company screw up everything possible along the flight), the vouchers were supposed to last 72 hours, when we tried to used it at our lounge next day less than 24 hours from its issuing at a designated restaurant, the worker there couldn't scan the vouchers after multiple tries on all 4 vouchers issued, so we had to pay the food from our own money; For the two return flights they were also full of unfortunate events that caused bad experience and further delay and waste of our time, both flights departed late and the last leg had another significant delay of more than half an hour after touchdown, the gate was for some reason not available so we waited more than half an hour, when we got out of plane it was almost one hour later than the supposed arrival time; The gate you arranged is the farthest in Vancouver airport, also was the luggage pickup location in Seattle airport; We also called customer service for rescheduling help and after a long time wait (more than an hour) we got a call back but the CS representative was equally clueless and unhelpful. Other than a fatal crash, your company couldn't do anything right and provided the worst service possible among the tons of flights we have taken in our lives.
Boarding was challenging as we had to use the stairs from the tarmac. Stairs are okay but a roller bag makes it challenging.
My one complaint was that while we boarded using the standard enclosed gangway, when we arrived at SEATAC, the ground crew were slow to hook up the stairs. After reaching the tarmac we had to walk up a long ramp all outside in 35° weather. We just came from Bali and did not have warm weather clothes. This was in addition to having to collect our bags in Vancouver, take them through security again and then having to show our passports 4 more times all within the Air Canada section.
3 hours late departure with no explanation. $160 luggage fee (two passengers) for less than 1 hour in the air!
After i biked my flights, i was informed my flight was rescheduled for later time
I wasnt able to choose my seat during booking my flight _months_ in advance and then when I checked in for my flight, I _still_ couldnt choose my seat. I was finally able to get a seat when I got to the gate, and they stuck me in a middle seat next to a jerk. This was my return flight, and on my departing flight I was able to choose my seat, so I dont understand what the issue was but it was very annoying and a miserable ~6.5 hours on the return flight.
Flight was cancelled. Still stuck at airport. Going on 2 days straight, no sleep. Never fly Air Canada
My husbands flight last night Vancouver/Sydney was 90 minutes late in leaving. My flight tonight Vancouver/Seattle was also late in departing.
Air Canada had a lot of delays on our flight going back to Seattle. So much inconvenience for a long trip.
