Good budget airline. I was worried about the weight limit of my carryon bags as I know some airlines are very picky about it, but I just walked onto the plane with no issues. Boarding was smooth. I was pleasantly surprised that they served entire meals for everybody - they were okay, but there was variety (soggy sandwich, plantain chips, a cappuccino muffin, and a bottle of water). Unfortunately, the seats were very uncomfortable (none of them could recline or extend the headrest, and the seat was hard), which wasn’t so great for my red eye flight.
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"
Cons: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."
Pros: "Comfortable plane! Quick flight"
Cons: "Boarding was a bit messy, very long line to take off, arrived to destination a bit late"
Pros: "Check in was very smooth. Flight crew was very attentive"
Cons: "Presentation of food was not great."
Pros: "Seats were comfortable"
Cons: "As a non Spanish speaker, it was difficult for me to understand the announcements"
Pros: "Nothing. Since I missed my conection with Avianca ( I got there 10 after the inicial boarding) Avianca didn’t let me enter"
Cons: "Customer service in Avianca sucks. I got charged $600 to get in the next flight, and nothing was my fault"
Pros: "Good leg room and comfortable seats, good food"
Pros: "The agents were all very helpful after we arrived to the airport very late. WE had to run to the gate with all or our bags and the gate agents allowed us to gate check two pieces of luggage even though we arrived only 10 minutes before boarding. Exceptional!"
Pros: "Ay the counter they were nice"
Cons: "Food was the worst and service from flight crew was Poor"
Cons: "I could not choose a better airline, everything was excellent"
Pros: "Seats were comfortable."
Cons: "Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism."
Cons: "stop making a billion announcements."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
Pros: "El servicio en general ha mejorado mucho Felicidades !"
Cons: "El precio"
Cons: "The plain was too small"
Pros: "Crew is excelente and very friendly"
Pros: "It was a delayed for 4 hours and even then was another dalayed of 48 minutes"
Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Pros: "They were almost an hour late in departing"
Cons: "I need to contact someone in kayak! I went to check in on my flight and found that my flight was canceled by the company used to make the flight reservation and neither the company or kayak ever notified me! On top of that I was still charged for the ticket!! I need a refund and I would like to request a refund of the other ticket I was forced to get in order to get into the plan to reach my destination!"
Pros: "The seats were comfortable and they seemed wine as one of the beverages"
Cons: "The staff was rude to everyone including older adults. They constantly rolled their eyes. It was so disrespectful. At one point I was returning from the bathroom to my seat and was scolded by a flight attendant to return to me seat. I thought it was Adam Avianaca flight and was very disappointed. Crew was from Spain, I believe"
Cons: "Tuvo dos horas de retraso. Perdimos una reunión en Armenia."
Pros: "Food ok."
Cons: "Plane left almost two hours late! Missed connection in Bogata! Despite Avianc providing a Hotel in Bogata I had to pay for Hotel in Cocuta!"
Pros: "Más espacio entre sillas"
Cons: "No quiero que cierren la sala vip tan temprano"
Cons: "Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever."
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Pros: "Everything perfect. The attention was puntual y nice"
Cons: "I never got to my destination on the date I want it"
Pros: "Generally very good but when boarding, we had to stand in a long hot corridor before actually getting on the plane"
Pros: "Flight attendants were great!"
Pros: "Great choice of entertainment, individual screens"
Cons: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Pros: "Price and schedule"
Cons: "Delay on runway."
Cons: "There was a delay in Cartagena and i waited 12 hours To get To bogota, not even At Armenia yet"
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Cons: "Both flights were delayed! And one was a 6 hour delay! It was a bummer"
Pros: "The crew on flight AV3 on July 11th was fantastic."
Cons: "They did not have my name for the vegetarian meal option, which I selected during the booking process. In order to fix the problem they gave me a crew meal. The crew was very attentive to this situation."
Pros: "I was very satisfied with my experience. Spacious seats with great amenities and hospitable crew members. I highly recommend Avianca and will use them on a future trip!"
Cons: "No complaints, everything went flawless and was enjoyable."
Pros: "Flight attendants were very polite and always smiling Food was great Loved the sleeping kit (with hand lotion, toothbrush, etc.)"
Cons: "The seats were not very comfortable. It would be great to have a foot rest for short people like me."
Pros: "USB port for charging devices."
Pros: "Let us know in time if we will have delayed so we can tell our family not to be at the airport so earlier"
Cons: "My daughter waiting for me from 5 am till 9 30 pm at the airport.. Because we live 4 hours away from the city"
Pros: "The crew was great!"
Cons: "The food was terrible. Oily, tasteless Not comfortable seats."
Pros: "I love that I was upgraded due to my Lifemiles Elite status. Sometimes first class seats are left empty, when the airlines could use that opportunity to engage people in the mileage programs."
Cons: "The seats were not comfortable probably because it was an old plane."
Pros: "Friendly staff, nice snack, free checked baggage."
Cons: "Just like every other airline, small seats."
Pros: "Business class. Seat was comfy. Reclined quite a bit. Food was great. Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Cons: "Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Cons: "Everything went very smooth and on time"
Pros: "The entertainment, screens on back rest ensured, a proper flight entertainment."
Cons: "What is the purpose of checking in Early? I was at the furthest rear position of the Plane, and it was a very long flight. I checked in 24 hrs prior to flight and stayed up until we were able to check in through mobile app. I was very disappointed that my seat was next to restroom traffic."
Pros: "The seats were spacious and the hot meals were a treat!!"
Pros: "The organization of the crew was poor"
Cons: "Organization and cleaning"
Cons: "What the hell happen to comfortable enjoyable air travel. I guess it went down the toilet but your price keep going up"
Pros: "Crew was attentive and efficient"
Cons: "I was very satisfied"
Cons: "They didn’t have the food choices by the time they got to me."
Cons: "I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight"
Cons: "Very unpleasant check-in as I was charged for second bag. In one paragraf it says one bag allowed from Northamerica to Caribean. In next paragraf it says two bags allowed on all flights to and from Panama. NOT ACCEPTABLE"
Cons: "rude at check in, uncomfortable seats, did not get my veg meal as ordered, lost my luggage,"
Pros: "The cleanliness."
Cons: "I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area."
Pros: "Food was good in Business class. Very friendly crew"
Cons: "Counter at LAX a little crowded"
Pros: "All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated"
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Pros: "Free headphones and movies in flight was nice. Crew was great getting everybody on board quickly."
Cons: "My girlfriend and mom got sick eating after eating some of the in flight food."
Cons: "Crew was tired and didn't want to serve the passengers. Was not able to reserve an exit row seat - while others (non Spanish speaking) were able to obtain the exit row electronically. Unable to manage my reservation on the Copa.com site"
Pros: "The food was decent for airplane food"
Cons: "When I booked my ticket, I booked a window seat in the exit row. When I got on the plane, my seat number was a middle seat not in the exit row. I saw right across from me there was an open window seat, which the lady sitting next to was using for her bags. I explained to the flight attendant that I had booked a window seat and wasn’t sure why I ended up in a different seat then I had booked. I asked him if he could ask the lady to move her bags so I could sit there, or if there were any other window seats available. He said no, that if I wanted I could ask the lady myself. Completely unacceptable. Of course she has no I treat in giving up this free extra space she has to me, and I’m sure she would have been happy to if a crew member had asked/explained the situation to her."
Pros: "Good service , efficient and fairly comfortable"
Cons: "Food could be better"
Pros: "All were good. The food, the price the flight and landing. As every where, one crew member was nasty on the flight. Side that, the counter crew did not issued me a Ticket until booked a bus out of argentina before 90 days from landing there. The funny thing is, that immigration on argentinian land told me, "you have 180 days to leave the country". So copa air do your checks before. Over all they were nice. Thank you."
Cons: "The sound on the entertainment system didn't work. Two of the flight attendants were rude. I thing they absolutely hate their job. Expressions of annoyance on their face, impatience, no thank yous no good will... The first "meal" was a choice of salty or sweet cookies, and a think. The breakfast was at least in the mediocre category..."
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "I enjoyed the ease of business class from LAX to PTY"
Cons: "Food and snack options were somewhat limited. Although there were quite a few titles for the entertainment, I had a hard time watching them due to technical issues with the touch scree."
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Pros: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Cons: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."
Pros: "The flight was on time with no issues"
Cons: "The seats. The fact that you do not allow to select seats ahead of time."
Pros: "Flight was on time, yeah! Cabin temp was good. Entertainment selection was good."
Pros: "This was my first time flying with Copa Airlines. I would definitely use them in the future based on my experience. We flew on two, brand new planes on both flights. The in-flight food was of good quality, particularly for airline food. Staff was helpful, and everything from check-in to when we deboarded in our final destination was seamless."
Pros: "Everything excelent services, profesional"
Cons: "Keep like that congrat !!!!"
Pros: "Great personnel, offered snacks more than one (that depends on hours of flight), sears a bit tight, but overall great experience."
Pros: "Never late and new planes"
Cons: "Some confusion on the gate assignment in panama"
Pros: "Crew was very nice."
Cons: "How crowded I felt. Both flights I had an aisle seat but it felt like a middle seat. The people in the middle didn't give me much personal space."
Pros: "ONE ground staff was nice at check in. Otherwise their staff is not friendly"
Pros: "Fly attendant was good"
Cons: "Wi-Fi did not work at all"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "Everything was perfect"
Cons: "I had to wait over an hour in line for a boarding pass for my copa flights."
Pros: "Total failure deception! I was denied access to the flight because of going into Peru they said I had to have a round-trip ticket and Copa would not let me on board. I was told this and after standing in line for over an hour waiting to check in at almost midnight in LAX. I spent hours on line I spent hours on the phone trying to recoup the situation. they wanted to charge me $325 to make changes plus other expenses of the airfare. I missed important connections in Peru. I am applying for a retirement visa there I should've been allowed to deal with immigration in Peru . However if it is the regulation of that airline that I'm not allowed in there without a round-trip ticket why did kayak sell it to me? Kayak cost me $539 and change not to mention a week and a half late getting to Peru! Customer service was just pretty much ridiculous I spent a lot of time on hold so somebody could go ask somebody who Ask somebody else a question. I could understand no refund however that was just downright not fair kayak and Copa airline basically screwed me over."
Cons: "See the above"
Pros: "I was so grateful for the upgrade! I injured my back two days before I was scheduled to fly out and having roomier seats that reclined and lots of water to drink really helped. I am SO grateful."
Cons: "Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in"
Cons: "We got to the airport 2 hours early and they had us line up in a Very slow moving line. When we finally reached the front an hour had gone by and the customer service rep then said we must have an exit flight from Guyana to get our boarding pass. This is the first we'd heard of this although we had researched visa requirements, etc for Guyana. We stepped out of line and quickly booked a flight on our phone, but when we tried to jump back in again the attendant made us wait in line again (a shorter one, but not smart considering the time crunch at that point. Finally we got to the front again and the attendant was very slow about entering our information. Then suddenly she calmly noted, "oh, it's too late to check you in, you can't make this flight." ... We were upset to say the least and after pestering her further about a reimbursement she said we would have to wait until she dealt with all the other customers (a long line of an hour or more) and that she couldn't put us on the next few flights because they were full. Finally she let us borrow her phone so that WE could call customer service and try to deal with it. They of course gave us the run around and we still don't have a reimbursement and will likely never book with Copa airlines again. Hopefully after a few more phone calls we can eventually get reimbursed. :("
Pros: "the food"
Cons: "very unhelpful staff have to be there 3 to 4 hours to get on a flight the lack of staff at the airport kiosks not understanding with medical emergencies"
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
The lady at the boarding to assign us seats was rude and non caring .
The flight crew was nice,
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Cons: "There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint"
Pros: "Crew members were friendly and helpful"
Cons: "Boarding, comfort of seats"
Pros: "On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up."
Cons: "That they would have turned down the temperature and immediately provided water."
Cons: "Full hour to drop our bags at ticketing. Otherwise great."
Cons: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."
Cons: "More room legs needed."
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "The crew was amazing"
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "Service and great crew"
Cons: "The food"
Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "food and flight attendants"
Cons: "not enough room for legs in latam and japan airlines...I know is just economy class but still for such a long flight it should be a bit more comfortable"
Cons: "My baggage was lost"
Pros: "About as comfortable as it could be given a 10 hour flight and a pretty full plane."
Cons: "Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate."
Pros: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Cons: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Pros: "The food improved a lot"
Cons: "They used to have great airplanes when it was LAN now the airplane was very old uncortable and the touchscreen barely worked. I used to like a lot LAN but now their quality is very bad. Also I traveled with my 3 year old son and they gave us separated seats. And I asked if we can have better seats for the next fly and they refuse because they supposed to be full but I notice close to me was a empty row and someone noticed that and move to it. They could made the things a little more easy with a mom with a toddler. They used to be more considered"
Pros: "Check-in process at LAX by LATAM employee was misleading, as she made it seem as if our luggage would arrive at our final destination in Cusco. Moreover, she failed to give us copies of our boarding pass for our connecting flight from Lima to Peru. Because of her misleading, out luggage was left in Lima and we landed in Cusco without our luggage. We are still awaiting to see where our luggage is."
Cons: "Customer service at check-in desk was incompetent. Service by flight attendants was largely rude and done with a lot of deep sighing by the flight attendants as they performed food and beverage service. They did not make me want to fly this airline every again."
Pros: "Good food. Comfortable seats. Helpful attendants when approached."
Cons: "Cramped quarters-fortunately I am thin, got an aisle seat, and was next to a medium-sized person. When I pushed the call button repeatedly, no one came."
Cons: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "My itinerary was changed without my knowledge, the new fights included more stopovers, longer flights, and I was not seated with my husband. In addition, most flights were delayed. This experience was awful."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Pros: "Service was good"
Cons: "I tried to book my seat on line to get an aisle or window and it wouldn't let me choose me seat."
Cons: "Seats very small. And I’m only size 33!"
Cons: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Cons: "Poor service. Not too friendly crew. I normally fly American but being myself Chilean, I thought I'd give Latam a chance but was disappointed. I was travelling with my daughter and 2 yr old grandaughter and felt that they didn't give us any special attention in regards to baby.I used to be a flight attendant and In my day the standards of service were SO MUCH HIGHER!! I Will not fly Latam next time."
Pros: "Crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat because I bought my ticket from a third party. The boarding gate crew seemed stressed and were a bit short with passengers waiting for seat assignments."
Pros: "There was a lot of leg room on this plane. I do not think they have retrofitted it yet to today's money making planes as other airlines have done. We left late, but we arrived only a few minutes late."
Cons: "The boarding process took almost two hours. We were shuttled to a remote location, then we sat on the airplane for about an hour. We finally took off around 2:45."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "Crew was amazing, movies good, boarding fast"
Cons: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"
Pros: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Cons: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Pros: "I LOVE that LATAM does not book its flights solid: I love that they leave some empty seats and breathing room-- it makes all the difference in the world. I love that the bathrooms have full length mirrors, hand towelettes, and are well maintained. Most of all, I love how compassionate,patient, and accomodating the flight attendants are."
Cons: "I would have liked for there to be more vegetarian choices-- healthier foods, more veggies, more fruits, rice, less meat. It would be nice to have real milk or cream instead of powder for the coffee; and honey instead of sugar."
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "Overall I love the professionalism and customer service of LATAM. The interior lighting of the aircraft makes a big difference. The staff is always super polite and friendly. It's my favorite airline."
Cons: "On a 10 hour flight (LAX to Santiago Chile) they should offer more snacks and drinks for people to help themselves to in economy class. Other airlines have water and juice available I felt like I was bothering a crew member every time asked for a glass of water, when I could have just helped myself. Also, maybe have a few light snacks available. After a very light lunch, 8 and a half hours is a very long wait till breakfast!"
Cons: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Cons: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Pros: "What a nice surprise to be able to stretch out after a multi-leg international trip!"
Cons: "Everything. We booked flights a half year in advance yet they forced a couple of us to upgrade to premium in order to get seats. They then separated one of the couples with premium seating without notice so some other couple could sit next to each other. Their website didn't allow us to use an electronic boarding pass. Its cumbersome and uninformative. Some of the attendants are incredibly rude."
Cons: "A death in the family cause us to change our flight , they were not accommodating and were extremely insensitive. Try your best not to use kayak or Latam."
Pros: "Flight was smooth and individual entertainment screen was nice."
Cons: "We were never informed of our gate (not on boarding pass, not on display board at airport). After searching the entire terminal, the gate didn't have the flight listed either, but we eventually identified a floor sign with the airline logo and found our flight. In flight entertainment screens were not very responsive to touch, and would have been better with a list of movies/tv/games, instead of 1 show per tap since the screen was iffy on responsiveness."
Pros: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Cons: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."
Cons: "Spirit is difficult to arrange the needs of passengers with emotional support animals, along with congeniality toward the passenger who hopes to travel with their animal. The passenger submitted (ahead of schedule) full legitimate documentation of medical necessity. Spirit requested an expensive letter of medical/health certification from a veterinary. It is not enough to have a letter indicating that all of the animal's health records are accurately documented and up-to-date, it is required that the veterinarian establish a "certificate of health" that only lasts for a 10 day period from the time that it is written. The cost is $100 and if you plan your visit for over a 10 day period the animal must be reevaluated and a new certificate issued for the same cost of $100. Regardless, all things considered, it has become less expensive to just pay the pet carry on fee where no health certificate is necessary. I found Spirit airlines to be less than accommodating to the needs of a traveler with emotional support requirements. Spirit no longer supplies water to passengers during the flight, so don't forget to bring your own, unless you plan to pay the distorted price of a bottle purchase...CREDIT CARDS ONLY!"
Pros: "The pilots were informative and polite."
Cons: "There’s no internet. Added fees for carry on is ridiculous. I flew Delta on outbound and read that my carry on would not be charged on my return flight with Spirit. The crew were not polite. The guy responds to questions, with a “HUH?!”And seemed not well trained with how to properly engage clientele. The plane was totally loaded 40 mins before the take off time, making it difficult to get pre purchased food. I arrive at 10:15 and everyone’s getting on the plane that’s scheduled to leave at 11:05."
Cons: "Customer service is the worst. I called to modify my flight because lax traffic, after a myriad of options which included a 20hr flight (3hr non stop is what I had) or driving to Vegas to catch a 17hr flight, I was told “well at least your ticket was cheap” by their customer service agent. Worst airline out there, do not use them. On my flight to lax I see how they conveniently charge you less for your bags at the ticketing area where you have no way to check how big your bag is because there isn’t a receptacle like most airlines have to check them. So if you take the chance of your bag being considered a personal item vs a carry on (that costs $55) then you will surely find that receptacle at the actual gate to check your bag where they will charge you $100 no matter what. Perfect setup for the revenue they need."
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Pros: "Flight departed early and landed almost 40 minutes early. Good service. Nice crew. I paid extra for the big First seat."
Cons: "Still no frills. No internet. No power for your computer. No reclining seats."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Pros: "flight attendant was nice, but..."
Cons: "The flight attendant said that i was sick and they escorted me off the plane after i ran to it from check in counter because they were boarding already. I ate literally in the car before i got to the air port, so check in told me to run to make it. the tsa knew i asked people if i can jump ahead in line and they said yes, they all knew i was in a hurry, the boarding door guy knew that i was out of breath and i told him i was out of shape, so dont mind me. I was one of the last people to sit down. So after 15 minutes of me cooling down, and after the flight attendant gave me water, napkins, and an ice pack, then i felt nauseous and i threw up in the bathroom. I felt much better because it was the food that i just ate right before i did all the running. I told them that this is what happened, and as you can see i am sweaty and was in a hurry to make it here. they said for my safety that i need to get off the plane to be examined. I literary purged the full stomach i had after running from one end of the air port to the other. It has been told to most people that you must let your food digest before doing physical activity. I am out of shape and that run over exerted my body. So they had me removed off the plane, after i desperately attempted to make the flight before they stopped boarding, which i did, and I got taken off. Rude."
Cons: "55.00 for a carry on bag?? Are you kidding me? If I had known that when I bought the tickets of course I wouldn't have bought the tickets. For another hundred dollars I could have bought a ticket From Alaska flown in comfort and had free water !!! Instead I had to use that 100.00 for carry on bags! I hate you guys! You're the biggest rip off. I fly an average 3 times a year. I will never fly Spirit and I will tell everyone on all social media not to fly with spirit unless they enjoy getting raped!!!"
Cons: "Really poor leg room. I am 5"9 and my legs were hitting the seat in front of me the entire time. Seats do not recline. I felt like I was in MTA in the sky. Will not use again."
Pros: "Crew were polite and efficient"
Cons: "The extremely high cost to check a bag, almost double very other airline!"
Pros: "We arrived at our destination."
Cons: "The crew was extremely rude and sexist towards a family with kids that were just trying to fasten their seatbelts safely. Instead of helping, they only got angry at the parents for not knowing how to get the seatbelts safely on their children. They repeatedly ignored the wife and kept addressing the husband as if she was not there. It was very uncomfortable to be around and seemed entirely unnecessary."
Pros: "Landing safely."
Cons: "I booked a flight for Friday night red-eye just for it to be delayed by 2 hours & eventually canceled. Due to this cancellation I missed my brothers graduation ceremony that was scheduled for the next day. When I first called they told me the next available flight was in three days. I spoke to someone else who then told me 24 hours was the earliest flight. I took that with no type of credit offered for my major inconvenience. The re-scheduled flight was also delayed by 2.5 hours the following day. Needless to say, I will NEVER be flying spirit again."
Cons: "I had to pay more to check my luggage than I did for my ticket. I've never been in a flight where I had to pay for my Cary on. $59...not even like a standard $25 for 1 check luggage. The. I had to pay another $59 for my checked luggage. Also standard weight is 50 lbs. my suitcase was 54. I could've move things around however spirits weight was 40 lbs. so I got to pay $55 for over weight. I am so distraught because I was excited to check out Spirit but knowing what is standard for other airlines at no point did I receive any information on any of these charges previous. I also had to weight in line for 40 mins. Have never been to a gate that stopped accepting luggage 45 mins. Prior. And I would've checked 45 mins. Prior had they only had 2 people checking in and on em dealing with a patron for 15 mins. Before finally get another person to start checking people in. The flight was so cold that my face was freezing and I think I'll stop there. My disappointment is at an all time low. Only bonus was being switch to a new flight that left 30 minutes later. Also your app doesn't work properly. When it asks me to pick how I rate... there are no words that show up when the pop up with five choices pops up."
Pros: "That the plane actually landed."
Cons: "2 hours late and 5 different gates. The funny part was kayaks notifications of gate changes were faster than Spirits Crew. When I asked if the new information was correct she gave me attitude. Then 10 minutes later reported the new gate that Kayak had already determined. That was just boarding. Paid for the more comfortable/spacious seating which was nice but useless when coupled with seats that do not recline whatsoever. Painful and slightly torturous. Don't fly them you'll save money by choosing someone else. $ to pick seat $ to bring a carry on...those who didn't know that paid somethingnlike $65 at the gate. The worst. Never again."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Cons: "Paying over over a hundred dollars to take 1 bag on the plane and 1 checked bag between two people! . No water offered without paying for it!! Ridiculous! !!"
Pros: "absolutely nothing"
Cons: "Spirit is the worst airline in the world. I've never been so dissatisfied with service - except for the last time I flew spirit. The flight was delayed from 10:20 to 11:45. I had checked in the previous day - and printed by boarding pass - so I arrived at the ticketing counter at 10:20 - seeing as how the flight was delayed till 11:45. They refused to take my bag, which I had paid for - and refused to refund me for the USD 45 I paid for checked baggage. The woman at ticketing was stone faced and so cold. She was downright awful to the other woman ahead of me in line. I had my daughter come back and pick up my bag so that I could board the flight - as the ticketing agent said that I could board, just not my bag. The flight didn't end up taking off until 12:15 PM. It was a nightmare. It's ridiculous that the seats don't recline. I suppose you get what you pay for... but the level that Spirit takes it to is just insulting. I told my daughter I will never fly again if I have to fly Spirit."
Pros: "They show the cheapest price advertised then when you try to check in they will charge you 55 for carry on bags, regular suitcases, your seat! And they charge $3 for water in airplane! Ridiculous! The seats in the plane don't decline either"
Cons: "Read above"
Pros: "I reached my destination."
Cons: "The flight attendants lacked professionalism, significantly. One attendant pushed a food cart into my knee and hardly acknowledged her fault. She simply said "Sorry," and then began shouting "Watch your knees and elbows" as she continued down the aisle. Later, another attendant walked by and said to another "Someone stinks in this area." Further, the attendant that made the announcements using the intercom lacked professionalism as well. I am glad I reached my destination, but Spirit Airlines should consider training their attendants to be more courteous and professional."
Cons: "I was extremely disappointed when I arrived at the LA airport and was notified that my flight was delayed and therefore I would not make the connecting flight. I asked for Spirit Airline to help come up with a solution. The agents at LAX kept me at the counter for over an hour making me miss my original flight to Dallas. All the Spirit agents kept saying is that corporate doesn't allow them to help. Only option was a refund or flight out of LAX 12hrs after my original flight and take a red eye. I was at the airport with (2) children under the age of 10. The people for Spirit had poor attitudes and lacked any effort to help come up a solution. I ended up having to book a same day flight from Delta Airlines. Delta flew out at 1pm. The (2) kids and myself were at the airport at 9am to catch the 10am flight from Spirit. Long day for us."
Pros: "Cheap flights."
Cons: "We were told our flight was downgraded and that 35 passengers needed to switch thier flight as there was no seats available. We had a group of 5 people and 2 did not have seats. So we volunteered to switch our flights as we were told we would leave the following day at the same time all together, get a hotel for the night, food vouchers and 2 free round trip flights. So when they were switching our flights they booked 3 out of the 5 who volunteered and they told us we could not be on the same flight. Eventually they got us all on the same flight but that was 4 or 5 hours later. In regards to the food vouchers we were informed we could only use them in the airport but we were not allowed pass tsa as we did not have boarding passes. We then asked about our luggage as we had checked them in when we first arrived and they informed us they pulled them out of the flight and they were going to be at luggage claim. When we tried to get our luggage at baggage claim we were then informed that no luggages were pulled and they were already in transit to chicago. So the supervision told us that we could buy whatever items we needed for the night and we would get reimbursed later, which keep in mind we had to take a taxi from the hotel to a target near by. This whole process was ridiculous and it seemed as if no one was able to provide us with accurate information. Had we known it was going to be such a hassel and inconvenience to ourselves we would have never given up our seats to begin with. Pedro was the name of the person at the gate who informed us we would have a flight all together and that was false in which carlos had told him. Rosario at check in was patient and helped the most but she informed us our luggage was going to be available for us and that was false. Zachary manning Katona was very unprofessional and rude to us as well as his coworkers. And edier the supervisor informed us we will get a reimbursement for the items we buy since our luggage was shipped back to chicago, so lets see if thats true or false when the time comes."
Pros: "Spirit Airlines gouged us on our baggage in multiple ways. The worst was forcing us to pay $100 (yes, $100) to check my 5 year old son's TINY little "carryon suitcase" at the gate in Los Angeles because it rose 1/2 inch above the top of their "personal item" measuring bin. I complained, loudly, and they acted like they were doing me a favor by lowering the "fee" (blackmail / protection racket extortion - after telling us in Chicago that the little bag was OK) to $65 With this fee our total costs for our luggage on one roundtrip flight, for a family of four, including an 8 and a 5 year old, was OVER $300! And we packed reasonably, only checking three bags each way, plus the forced checking of the fourth bag on the way back."
Cons: "Insult to injury is their luggage tags, which all showcase the slogan "Save Major Moolah". I will NEVER fly Spirit again, and I will be lodging a formal complaint."
Pros: "My back and neck ache at times, so I like to lean back, which I couldn't do. However I put my big, soft sweater behind my neck, leaned back, and it was fine. Marlys Jensen"
Cons: "Anout 15 minutes after everyone boarded the plane, we were instructed to get off. Multiple times changes to the duration of delay from about 2 hours delayed, finalized to a delay greater than 18 hours. I missed my non-Spirit connecting flight, a required flight to a destination Spirit does not fly to. Am I getting reimbursed? No. I just get 2 $50 vouchers."
Pros: "That was the most turbulent flight I have ever been on, even in a small aircraft. When we were landing in MSP we encountered severe winds and the pilot had to make and abort 2 landing attempts. On the third attempt we were able to land. I've never been on an airplane where so many people were throwing up before! The pilot handled the difficult winds, and massive snowstorm perfectly and I absolutely can't thank him enough. I can't believe we didn't get diverted to Chicago or crash. The flight attendants and other crew are in very good spirits considering the airline they are working for."
Cons: "Spirit s luggage weight allowance is 10 pound less than the other airlines. That makes it difficult to pack winter clothing and boots. Their baggage fees are also higher than other airlines, but you can carry less! The "bare fare" is incredibly annoying, they even charge you for water on the airplane. There is no food available, or maybe one small snack. The seats are so small. I'm 5 feet 4 inches tall and weigh 120 pounds and I feel uncomfortable I can't imagine what a tall or average sized person goes through. The seats are so incredibly hard like you are sitting on a wooden bench. This is one of those cases where you really get what you pay for - a low price comes with a lot of discomfort and frustration. I would never fly on this airline on a flight over 4 hours. The suffering would not be worth saving money. The staff does their best to treat you kindly but you can plainly see they are dealing with difficult circumstances and being pushed to their breaking point. They have to deal with so many miserable, uncomfortable people. I feel bad for them."
Cons: "Had never flown Spirit before. First AND LAST experience. Don't care that they call themselves no frills. Their customer service is pathetic. Had to wait at the airport for 25 minutes for any Spirit employee to show up at the ticket counter to check my bag. By that time there were about 50 people waiting for help. Even other airline employees and TSA employees didn't know why they weren't there. Also called customer service to have my KTN (pre-check #) added because I couldn't put it in when I booked the flight. Even though he told me he would put it in- he didn't. So NO precheck for me. The seats in the plane are beyond uncomfortable. Like sitting on a hard straight chair -no padding. Charging for carry ons? Really? Checking my bag was cheaper than carrying it on and it's a SMALL suitcase seriously. Do NOT be fooled by the low prices listed. They are deceiving!!! Just trying to give a real review here folks. Not being overly dramatic."
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Cons: "These flights would be alright if you have no luggage. A lot of people were told they had to pay for smaller bags at the gate just because they had wheels. And it was an extra $100 per bag at the gate. The only thing that goes on free is a backpack or purse. Otherwise it's $50 right away when you check-in, which they were letting a lot through saying you'd be alright, or $65 before zone 1 is called and $100 there after, this goes for each flight. And as I said, most people got stuck with the $100 because they were initially told they'd be fine at check-in but when they went to board they were told otherwise. There were also issues with scanning tickets and a few people had to step out of line and get new ones. I personally would never fly this airline unless I had no other choice. Spend the extra little bit of money on a better airline; in the long run you will save a good chunk of change."
Pros: "Only their initial "SUCKER PRICE" that does NOT include any luggage or the ability to sit with your family without paying extra!!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Pros: "The flight attendants were pretty great."
Cons: "As soon as I sat down and figured out I couldn't move my seat back I knew I had entered a nightmare. The guy sharing my row was a selfish jerk who kept putting his items on the middle seat to claim "his territory". There were 3 babies on the red eye flight who took turns crying, so almost the whole flight was speckled with little baby outbursts of emotion. And the amount of leg room provided is just absolutely ridiculous for anything longer than an hour flight! I'm certain the CEO of the company that runs Spirit Airlinesflies first class on another airline and never flies crappy old Spirit!"
Cons: "Hidden fees everywhere. The money saved is no where close to being worth the discomfort and unreliability"
Pros: "Nothing. I really wish I would have read spirit's reviews before booking with them."
Cons: "I booked a round trip flight through spirit from July 2nd to July 4th for a friend's wedding. Found out the night before my flight that it was cancelled due to "mechanical failure." Since it was on a holiday weekend, all of spirit's other flights for the day were full and customer service (which is also terrible) would not put me on another airline. They offered a refund, which I accepted and have yet to receive, but I had to fork out another $120 to get another last minute flight. And of course they did not offer to cover the extra cost. Tl;dr - booked a flight with spirit because it was cheap and ended up almost missing my friend's wedding because my flight was cancelled."
Pros: "I liked that the plane was structurally sound and well built and that the pilots knew what they were doing - it went up, flew and landed! SUCCESS!!"
Cons: "I remember when SOUTHWEST came onto the scene, people said "It's a cattle call airlines". Well, there's a new leader in budget flying - seats don't recline, if you are over 6'2" your femur will barely fit in the seat space between rows, $3 for anything to drink, and because it is cheap (least expensive) it has all the personalities/characters 'least expensive' will attract. . . and heck, I was one of them! People are great, but when we are crammed into spaces, our egos and inner-judges get all ramped up, and there were plenty of these moments. Nice, friendly airline crew, from front counter to attendants, which also comes with the lack of experience and polish of veteran airline employees. In the future I will ony fly Spirit when I am country hopping and need the least expensive series of flights to get from point A to point B to Point C, and SPIRIT was a leg in that journey. Fly safe and kind everyone! CT"
Pros: "Crew was kind"
Cons: "the bag fees, seat choices, and additional amenities add up. What started as a 286$ flight, turned into almost 400. The ride was very uncomfortable as my fellow passengers had no regards to other people on the plane. The planes are not nice, which is unfortunate for long flights. We were re-routed due to low gas, but the information on getting us back on the plane was minimal and inefficient. The crew really needs to work on communication. What was supposed to be a 4 hour journey, turned into a 9 hour journey. Just not an ideal situation. Won't be flying Spirit again."
Cons: "The entire experience. I had to cancel the flight and pay $300 for for another one. The employees were terribly unhelpful and just did not care at all. I will not fly with Spirit airlines again. No one else should I am telling everyone I know."
Cons: "I don't like how Spirit Airlines like to penny pinch every customer until your "great deal" on your ticket goes from a good deal to at par with other major airlines and sometimes a bad deal compared to major carriers. Spirit charges you for everything, including water. They don't offer any free snacks, even on lengthy cross country flights. They charge you for all carry on and checked bags. Checked bags will be considered overweight if it's over 40 pounds which is 10 pounds less than most airlines."
Cons: "My flight to LA was delayed by a systems crash, we spent 2-1/2 hours at the gate before departing. My return flight wagon time and I was looking forward to a relatively comfortable flight home, as i'd paid extra for an exit row seat on the aisle. instead, the person who sat next to me man-spreaded into my personal/seat space, shoving his shoulders into my ribs and making the 7 hour cross-country flight, exceedingly uncomfortable. When i voiced my complaints to him, he replied in an entitled and indignant fashion and redoubled his effort to invade my personal space. What's worse, is that this man was wearing a Spirit Airlines uniform and presumably, did not pay for his seat. I will never fly Spirit again."
Cons: "We arrived at the airport two hours early and got to the gate right when they closed it so we missed our flight. When we asked to switch our flight the attendant said that there wasn't another for another two days and then walked away. She came back 20 minutes later and said there was nothing she could do. After about 15 minutes she changed our flight. I got in huge trouble at work because I missed my flight and couldn't afford another airline's flight home. TSA was extremely rude and the Spirit staff was extremely rude as well."
Cons: "Spirit Airlines provides no services (including water), the seats and tray tables are minimal and uncomfortable, and the seats do not recline. The ground staff are so tired of repeating the same company negative replies to incredulous passengers ("$100 to bring on a carry-on?") that they come across as unaccommodating and surly. My return flight attempt to prepay for our luggage on the website ($40 per bag rather then $50 at the kiosk) took over 40 minutes including having to join the Spirit Airlines club which I have absolutely no intention of ever using again. Read the fine print on luggage weight, extra charges, one personal item before you think this airline is a "deal.""
Pros: "Arriving safely at my destination"
Cons: "No literature, no amenities, crowded seats that don't recline, getting nickel and dimed by attendants like carnival barkers for water, sitting next to dehydrated and furious people that just had to pay $55 to bring a carry-on which offset any savings they thought they were getting by flying Spirit, and a patronizing ad campaign that tries to get you excited to be miserable. "[Amenities] just weigh us down." It said something like that on the print out. I feel like not distributing water as a safety precaution in a pressurized atmosphere for a 5.5 hour flight is just begging for a catastrophe because a passenger couldn't whip out his MasterCard quick enough to stay hydrated."
Cons: "Unfortunately, I should have asked around in advance: everything is add-on in cost, so there are prices for an additional carry-on and a steep price for checked luggage. Beverages and the like are also an extra charge, as is choosing your own seat (which, if you are traveling with a family, is just ridiculous). The seating is hugely tight (if you want to pick your seats, it's $10 for each and $25 for any imaginably decent leg room--I say this as a very short person; anyone of average height would be miserable)."
Cons: "they nickel and dime you for literally EVERYTHING. you think you are saving money purchasing a cheap ticket but once you add in your suitcase and God for bid a soda or coffe while on the plane you're at double the cost of the original ticket price. I know they warn you of the small amount of space but my knees were jammed to the chair in front of me, I'm 5'8, so not like I am abnormally tall. it was just a bad enough experience all around that I would advise no one to take the airlines, especially for a long routed trip!"
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Pros: "The base fare includes nothing. Had to pay for seats, a carry on, the weight limit for bags was 40lbs instead of 50."
Cons: "I dont see that I would ever use Spirit again. You book a ta low fare and incur many costs that build up and nearly double your fair. may as well book on another airline and get what you wanted in the first place for the same price. The staff were unprofessional, disrespectful, tired and unkempt. And the flight was delayed, and we were never given a reason. I needed to change my return flight. I was instructed that i would save money by doing it on line. I would have saved NO money, and was able to easily book a new fare for less money with another airline. #NO-Spirit Airlines"
Cons: "The plane was dirty. The ambience is bad. You feel like you are in a cheap motel and you are waiting for the cockroaches to come out. I couldn't wait for the flight to be over and then you get on the ground and you had to sit for another 15 minutes because your gate was blocked. Oh yeah, surprise! The plane was coming into the gate. Bad overall."
Pros: "The help that I received as a handicapped passenger was outstanding . I understand that this is a Airbus plane I feel that the agent booking my ticket should have offered me the larger seat before I got on the flight at least giving me the information about the seat"
Cons: "The pilot had a smooth landing and I told him that I have to give him a 10 on the landing ! LOL"