Daily cleaning, installation of cabin HEPA filters on flights from California to Bhubaneswar
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Scores according to KAYAK customer reviews
Pros: "Well organized"
Cons: "No free wifi :("
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Pros: "Nice airplane"
Cons: "Everything was bad!!!! With a lot of delay"
Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Pros: "The complimentary snacks and beverages were nice."
Pros: "They were prompt and polite"
Cons: "We were trying to print our boarding passes and computer didn't recognize our bar code. United employees were trying to help us and they couldn't print it either until we approched counter. We didn't see that much of professionalism on United employees. At one point one of the employees told us to go back to Air Canada counter and I thought she was not trained properly."
Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."
Pros: "Why's is there to like!!!?"
Cons: "No blanket.. No pllow"
Pros: "The fact that everything went as planned with no delays."
Cons: "It was a very unpleasant experience overall."
Cons: "I was treated with the most disrespectful tone, hurried like cattle."
Cons: "The food"
Cons: "Being stuck in the middle"
Pros: "It was on time"
Cons: "united was very rude to me. they charged me twice for the same ticket and never refunded me that money."
Pros: "Glad they waited for me."
Cons: "slow departure no A/C on the plane for an hour wifi broken"
Pros: "Everything was fine"
Cons: "Hour long delay."
Pros: "On time, organized boarding"
Cons: "Constant updates, saying more delays"
Pros: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Cons: "Very delayed"
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Cons: "After sleeping in the airport all night, I was put in the seat next to the restroom which smelled really bad"
Cons: "90 minute delay!!!"
Cons: "It was delayed by 3 hrs"
Cons: "Online check in was ambiguous and I wasnt sure if I as checked in or not. The gate did not have scanners for the boarding passes on the united mobile app."
Pros: "It was on time and the lights were dimmed so I could sleep better. The staff was also very friendly and helpful."
Pros: "The staff for united were super helpful and accommodating. Made traveling with my pet super easy."
Cons: "Nothing. Everyone was acceptional!"
Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Cons: "have no idea if I'll even make it thru the day."
Pros: "Staff seemed lively and created good atmosphere; thank you."
Pros: "Both flights were early, which was nice for a change."
Cons: "A little bumpy"
Pros: "Service was good"
Cons: "Many alerts in my e-mail."
Pros: "comfort and everthing was good"
Cons: "ac was too cold"
Pros: "The personnel were attentive and polite on the flights"
Cons: "Both going to Eugene and returning the plane was dirty, crumbs and dirt on the floor, garbage/trash in the seatbacks...very poor standard How do you people live with yourselves,?this was a substandard experience for a substantial amount of money."
Cons: "Never made it to Sna. Whiched me to lax because that was fastest time back. Wasted more money on uber to get home from la"
Pros: "Nice big plane and great staff"
Cons: "45 minute delay"
Pros: "Time to destination with non stop flight is excellent."
Cons: "Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food."
Cons: "Air India needs to be competitive and offer better services that is on par with other international airlines."
Cons: "No entertainment at all even in business class"
Pros: "Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative"
Cons: "How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector"
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."
Pros: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Cons: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."
Pros: "It was a new flight so everything was neat and clean."
Cons: "The all male crew was rude like hell and were chewing gums the whole time. The landing was super pathetic I for a sec thought the flights gonna crash"
Pros: "Passengers were so cool. I mean indian passengers were so warm and cool"
Cons: "Entertainment was old and broken. Could have been updated to latest."
Cons: "Entertainment system was not working at all."
Cons: "No wifi"
Cons: "chairs too bad...entertainment and displays too bad"
Cons: "I am 60 years old and specially requested for wheelchair, but to my surprise airline said no wheelchair has been booked for you. It turned out to be the worst flight"
Cons: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Cons: "Entertainment system was not working throughout the flight"
Cons: "I don’t like my checking process at San Francisco. The information with customer agent was different to information provided during checkin. And it’s misguided me and I loose checkin baggage. Very disappointed with overall process."
Cons: "1. Had to check out baggage in Delhi, instead of through checkin to final destination 2. one of the baggage was lost 3. took 45 mins to check in at the air india counter for seating and my seat was separate from my child 4. audio was not working for the entertainment"
Cons: "Both flights started and reached late. Very inconvenient."
Pros: "No turbulence. Great flying experience."
Cons: "I disliked nothing."
Pros: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Cons: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Pros: "Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India."
Cons: "I would have liked the drink service to come around more often on the flight."
Pros: "Spacious seats, short duration."
Cons: "Food can be better."
Pros: "Flight back was on a new confortable airplane with no issues"
Cons: "The cabin floor was soaked from a leak from the bathroom, which resulted in an uncomfortable and extremely unhygenic conditions for the duration of an international flight! Air India customer service has been unresponsive to both phone/email/online inquiry as well--poor customer service."
Cons: "1. My chair back was not reclining fully 2. The tray table was a bit broken 3. The inflight entertainment system was terribly to navigate 4. the sound on the entertainment system was not great. 5. In the bathrooms the toilet paper and seat covers were not regularly replaced. 6. I got breakfast at 8am and then beverages at 2.30pm and lunch at 3pm. This left me terribly hungry and exhausted."
Pros: "Food and service was good."
Cons: "Entertainment system was not good."
Pros: "On time. Great service, luggage came early."
Cons: "Very old flights. Half the seats in business class are broken and don’t function. The cushion is to firm and caused body aches"
Pros: "Very rude and no interest in their job."
Cons: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Pros: "I found the movie selections to be average in all genres. Although i am a person of Indian origin but i saw okay collection in all genres. I would rate it 3 out of 5. They could do better in some regional movies like Bengali and Punjabi and add some latest hollywood movies around 6 months to 1 yr old. Latest hindi movie selection was Good."
Cons: "The screen quality was very very bad. Neither the touchscreen nor the remote worked. I literally had to pound on the screen to make a selection rather than a gentle touch. The crew tried fixing by resetting it from some control they had but didn’t work. I somehow managed to play a movie by pounding on screen since I had nothing to do on a 16 hr flight from SFO to Delhi. I am a very frequent international traveler and have never seen a similar problem or issue with any other airline."
Cons: "Would like better food choices for vegetarian. It was mostly rice for all the meals, which is not so good for people with diabetes."
Pros: "Good service and smiling faces"
Pros: "Food was ok. Crew was ok."
Cons: "A second time experience with AI and this is bad too. - Bad Entertainment facility. Not able to interface with any of the thing as none is working fine. - Even the charging point is not working to keep myself entertained in one way or other for such a long journey. - The screen monitor power buttons not working, continuously flashing the light on my eye which is not allowing me to sleep peacefully. - Toilets are not clean and not up to the basic standards which at least found in domestic flights"
Cons: "Pathetic service, unprofessional crew , delayed in flights, not organised, very bad restrooms and very ordinary food. I am very disappointed with airindia international flight"
Cons: "Checking in process was long and not organized."
Pros: "Flight was maintained okay On time Departure and Arrival"
Cons: "seats are not clean. food choices are not good toilets are not working properly amenities were not refilled on time crew service wasn't up to mark Audio on entertainment systems wasn't working all the flight really old Boeing flight"
Pros: "Travel schedule & landing before time."
Cons: "Display screens didn’t work properly and one had to Press on random points on the screen to get the movie screen going"
Cons: "all ok"
Pros: "I really liked the spacious seat"
Cons: "they are not serving water or any drinks other than during meal times, i have to go and ask for water eveytime. its good if they can sever water in between that may every 2 hours"
Pros: "It was better than the international flight."
Pros: "Boarding process was excellent."
Cons: "Broken seats everywhere"
Pros: "The flight is direct is the only good thing. The legroom is good, but that's due to the plane being extremely old."
Cons: "There are so many things that I have jotted down a list. 1. Plane is really old 2. Entertainment on most of the seats are broken. 3. Remotes don't work either. 4. Crew is extremely unprofessional. (Domestic Air India crew is more professional than international) 5. Crew is incompetent as well. They couldn't figure out how to organize over head space. I had to help them out. Eventually someone from the airport had to come and help as they wanted our flight to depart on time. 6. All the plane announcements from the hostess and the pilot was crass. 7. There was just enough food, but no extras or snacks. 8. One of the meals out of three was inedible because it was super spicy."
Pros: "It is simply convenient"
Cons: "I am ok with all type of services they provide."
Pros: "Enough legroom, decent food, .."
Cons: "No bread, too long of break between meals/snack; no announcement for food left for self-service between meals, if any."
Cons: "I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Pros: "Air India did an excellent job and made the flight comfortable."
Cons: "Was said connecting flight left even before the time. They dint care to transfer the baggage or give food coupons to passengers . There were no one to assist or to let us know wats gng on"
Cons: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"
Airlines flying from California to Bhubaneswar have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Bhubaneswar
Masks required on board, masks provided on flights from California to Bhubaneswar
Social distancing seating
Middle seats unavailable to book on flights from California to Bhubaneswar
Testing for antibodies, testing for symptoms for flights from California to Bhubaneswar
Waiving of change fees. Search flexible flights from California to Bhubaneswar