Cons: "I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area."
Pros: "Free alcohol"
Cons: "They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again"
Cons: "At the arrival the baggage claim was a mess. Total disorder."
Cons: "I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow"
Pros: "Great crew, organized, smooth flight, the team was awesome with my kids on our red eye, which made for such a better trip."
Cons: "No breakfast in the AM. I didn't mind because I wanted the time to sleep anyway, but we got there early"
Cons: "Try not to have delayed"
Pros: "Comfortable aircraft!"
Cons: "Food can be better, very long lines at the airport."
Pros: "The crew was accommodating"
Cons: "The seats were uncomfortable and they changed my flight 3 times"
Cons: "I actually had to change my flight because the Avianca flight had a horrible delay. I took another one through El Salvador which was ok but it took me three hours to fix the new flight, Avianca did not try to help me with United, and I spent all night awake and missed my Brunch with my son."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "Was unable to check in . You sent me an email stating the flight was delayed for 52min. I arrived to the airport and was told the flight was on time and it was never delayed and was unable to check in and board my flight."
Pros: "The crew was friendly and showed great care, attended every need."
Pros: "Very helpful service"
Cons: "Tight sits, not enough room to sit"
Pros: "The overall experience was good. The flight crew were nice people. The food was surprisingly good - pork and rice with plantains. The flight attendants were a bit slower than my previous flight experience (2 hours prior) with serving food and beverages though."
Cons: "The tv never worked on row 35 efg. After the flight attendant refreshed the system 3 times, it still didn't work. Also, I heard the guy in front had auxillary issue too so he ended up playing games on his phone over finishing a movie he was watching. The flight attendant did offer to allow my friends and I switch seats to a seat where the tv worked (hence 3 stars, or else i would have rate a 1). We decided to stay at our seat and just enjoy the ride."
Pros: "Pretty much on time. Entertainment options were great. Clean enough."
Cons: "Food was not very good. Extremely salty. Our family of 4 did not eat much of it."
Pros: "Food was good. Free alcohol. Soft landings."
Cons: "Very poor traffic prevented us to get to the airport very early but we had checked in prior with boarding passes and assigned seats 45 minutes before the flight was to take off. The people at the counter refused to let us board saying we had to be there one hour before the flight because it would take them half an hour to check in the luggage. In the end, we had to pay an extra $600 to rebook another flight to leave a week later."
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."
Pros: "The best was to have the movie Coco to watch."
Pros: "Friendly staff. Flight on time. Two meal options."
Cons: "One of the breakfast option was not good."
Pros: "Newer plane"
Cons: "It took forever to turn off the head light"
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "The tv"
Cons: "They changed our flight at the last minute and didn’t ask - just did it. Screwed our schedules up"
Cons: "Seats were very uncomfortable. They cancelled my original flight and gave me 2 stops. When I tried to call customer service, I waited in the phone for 5 hrs and no one ever picked up. I gave up my seat as they asked and they told me I would get an aisle seat, instead I got a middle seat and they said they can’t change it back."
Pros: "2 free checked bags, food, drinks offered, entertainment, pleasant staff, on time"
Pros: "Got there earlier"
Cons: "Flight went form the 31st of October at 10 pm to the 30th at 2 am. I️ had less than 2 hours to get ready for the flight. The connection were very long as well. Had to stop in Guatemala without notice and flight was delayed from Bogota to Cartagena. Worst flight experience ever, though I’m on vacation so it’s better than Work. And we didn’t die yay"
Pros: "seat leg was pretty good"
Cons: "without any prior notification they have cancelled my flight which was from LA to bogota which was an direct flight. When i aarrive at the check in counter they said that my flight has been cancelled and I hade to take LA -Sansalvador -Bogota flight"
Pros: "The flight schedule"
Cons: "They cancelled the flight and couldn't get us out for 24 hours and wouldn't accommodate us on other airlines"
Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."
Pros: "Aside from the issues below, it was a good flight."
Cons: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."
Cons: "I missed individual screens to display games or videos. Some seats did not have the possibility to recline or were too loose."
Pros: "Boarding, plane, entertainment were very good."
Cons: "During a six hour international flight, we only saw the crew once, when they served the not very good food. Actually, bad. After that, nowhere to find something to drink or a snack. It just seemed impossible to get someone, since the back of the plane was full of people all flight."
Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."
Pros: "The seat (space, comfort, cleanliness) was good"
Cons: "The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever."
Pros: "There is no airline like Avianca, they are absolutely fantastic! Thanks again!"
Pros: "Its ridiculous that if one changes dates for the flight, it is always more convenient to buy new round-trip instead of what would be just, paying a small difference."
Cons: "That even with a month in advance, a change in ticket is a ticket lost since you force the customer into a new roundtrip. I have already lost 2-3 returns this year for this reason so I feel cheated. It does not seem just."
Cons: "It was my sister's first flight ever. She was late to the airport (LA traffic) and then treated absolutely horribly by the agents at the desk. She ended up missing the entire trip on account of these heartless agents who refused to honor the "flat tire rule.""
Pros: "Crew was nice and individual tv screens were great! Free wine."
Cons: "God tasted like cardboard."
Pros: "Crew So kind"
Cons: "Food was not enough"
Pros: "Price was great but that's about it!"
Cons: "Every Avianca flight was delayed besides the national flight. First flight (Los Angeles to Bogotá) was delayed about 1.5 hours."
Cons: "El desayuno estaba un poco frio"
Pros: "The price was awesome"
Cons: "Food was mediocre"
Cons: "Just like every other airline, small seats."
Pros: "Crew great, seat cramped"
Cons: "Kept lights dark longer"
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Cons: "I want to separate the flight from from the airport service. Our (4) luggage were sent on a different flight. We arrived in Guayaquil and we were told that all our luggage was sent on the flight after ours. We left the airport 3 hours later."
Pros: "The hub at panama and the fast flight connection"
Cons: "The plane seat is not confortable for long flights. No cushion enough, able to feel the seat metal structure."
Cons: "What the hell happen to comfortable enjoyable air travel. I guess it went down the toilet but your price keep going up"
Cons: "They didn’t have the food choices by the time they got to me."
Cons: "I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight"
Pros: "All good. Food, friendly, on time"
Cons: "Very unpleasant check-in as I was charged for second bag. In one paragraf it says one bag allowed from Northamerica to Caribean. In next paragraf it says two bags allowed on all flights to and from Panama. NOT ACCEPTABLE"
Pros: "The cost was great, the airline crew was busy but friendly and helpful. The seat was fine and the bathroom relatively clean."
Cons: "Food options were both meat: turkey or beef. There are more and more people who eat a plant based diet, something should be offered, a vegetable wrap or hummus sandwich."
Cons: "The fact that the airlines doesn’t serve food"
Pros: "The cleanliness."
Cons: "I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area."
Pros: "All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated"
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Pros: "Free headphones and movies in flight was nice. Crew was great getting everybody on board quickly."
Cons: "My girlfriend and mom got sick eating after eating some of the in flight food."
Pros: "It isn't delta or united"
Pros: "I liked that they boarded by seats from back to front to decreased some of the build up that usually happens in the aisle."
Cons: "Some of the crew were not the friendliest type I've come across."
Pros: "For a small plane, staff did good job with two meals, etc."
Pros: "Pilots were very friendly."
Cons: "Flight attendants not very friendly."
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Cons: "Seating is to cramped."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Cons: "They did not let me on the flight that i purchased and did not reschedule me. I waited for 4 hours in the airport for them to call "panama" for me only to find out that copa left for the day without helping me. Will never book again."
Pros: "So so"
Cons: "So so"
Pros: "Context: I paid $245 round trip from LAX to Costa Rica with one week advanced booking 39 minute layover in Panama. -Free food and snack though mediocre. If you're hungry, great! Even on connecting flight there was meal. -Modern entertainment (Touchscreen back of chair) with latest movies etc. -Service was on par. -All flights I got amazing seating (3/4 flights had an empty seat next to me.) Again, I was flying alone but there booking is up to date so I got lucky I didnt get thrown into the middle of two strangers since I didnt choose seats. -Overall a great experience, especially for the price."
Cons: "-Gate got changed a couple time on return connecting flight. Not sure what the issue was but it didnt cause delay but I could see this being stressful if in a bigger group with kids etc."
Cons: "Poor customer service. I felt discriminated and extorted."
Pros: "The flight was on time with no issues"
Cons: "The seats. The fact that you do not allow to select seats ahead of time."
Pros: "ONE ground staff was nice at check in. Otherwise their staff is not friendly"
Pros: "El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima."
Cons: "El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento."
Cons: "They left one of my luggage behind."
Pros: "Crew was nice and free drinks/food."
Pros: "When they booked me on another airline after making me wait 36 hours and finally admitting it was their mistake they inadvertently cancelled my reservation."
Cons: "They intolerant, unprofessional, they overbook flights and blame the passenger, they don't help you when this happens, they cancelled my booking and tried to blame me, they act as if they have a right to treat a customer like garbage. Don't EVER book a flight with this company. If you do you are taking a huge risk."
Cons: "Luggage did not arrive :("
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "Everyone was extremely kind and helpful!"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "U r idiots. You made me buy a ticket for another country in order to let me on this flight. You r all idiots"
Pros: "Everything was perfect"
Cons: "I had to wait over an hour in line for a boarding pass for my copa flights."
Pros: "The empanada was good."
Cons: "Boarding felt unorganized"
Pros: "Total failure deception! I was denied access to the flight because of going into Peru they said I had to have a round-trip ticket and Copa would not let me on board. I was told this and after standing in line for over an hour waiting to check in at almost midnight in LAX. I spent hours on line I spent hours on the phone trying to recoup the situation. they wanted to charge me $325 to make changes plus other expenses of the airfare. I missed important connections in Peru. I am applying for a retirement visa there I should've been allowed to deal with immigration in Peru . However if it is the regulation of that airline that I'm not allowed in there without a round-trip ticket why did kayak sell it to me? Kayak cost me $539 and change not to mention a week and a half late getting to Peru! Customer service was just pretty much ridiculous I spent a lot of time on hold so somebody could go ask somebody who Ask somebody else a question. I could understand no refund however that was just downright not fair kayak and Copa airline basically screwed me over."
Cons: "See the above"
Pros: "Had movies and tv shows for free"
Cons: "This is the letter I wrote to the airline My sister in law and I rode your airline for the first time on July 2, 2016 to fly to Bogota from the United States. We first couldn't download our boarding passes on our phones so we were forced to wait for 1.5 hrs in line. (45 min of that which had no one behind the desk working and hundreds of people just standing in lines.) Finally after we checked in we went to the gate and we saw on our tickets that she and I were not sitting together even though I booked the flights for us together and chose our seats to be right next to each other months in advance. I went to the guy at the counter and he said that "it's a full flight, nothing they could do and you will just have to write a letter." My sister is diabetic and needs insulin medicine and to check her blood sugar and since we were unable to sit next to each other we were forced to go do this in the bathroom. Not only that, but to be on a 7 hr flight not sitting with each other when we were supposed to be is very unprofessional. The whole ordeal didn't bode well for your future repeat business of your passengers. Just very unhappy all around regarding using Copa Airlines."
Cons: "It he flight was very long."
Cons: "Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in"
They served food even late for people who wanted to eat
Alaska Airlines was well run. They were also helpful and were positive even though flights had been cancelled. My flight was on time👍
Pros: "The crew was nice"
Cons: "Had to switch planes, flight was delayed almost 3 hours"
Cons: "The time it took to open the door upon arrival"
Cons: "Not to overbook the flight"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Price was reasonable as well as ease of booking"
Cons: "Fix their flipping seating algorithm so you that family members are seated together. I will only use Latam again as the very last resort."
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Pros: "Nothing in particular"
Cons: "Organization, information and communication"
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "I liked that there was plenty of friendly, professional help along the way."
Cons: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Pros: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Cons: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Pros: "La tripulación muy atenta"
Cons: "La comida"
Pros: "Great service from start to finish"
Pros: "The aircraft room and comfort"
Pros: "Food, movie selection was better than the last flight."
Cons: "The system in Lima did not update to show what gate the Santiago flight left so a lot of people on our connection missed the next flight! We had to stay 6 hours longer in the airport. VERY disappointed! We had to wait for over an hour at the desk for help, just to find out that we had missed our connection. No communication whatsoever from LATAM!"
Cons: "LATAM flights to Bolivia from Chile leave at horrible hours."
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Cons: "They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK."
Cons: "My fly was delate for 2 hours reason from previous fly cancellation. They didn't notified me."
Pros: "Flight was on time; crew professional."
Cons: "My luggage was lost and this was very distressing to be in a foreign country without my belongings. I was without clothing and personal items for more than 24 hours. I find this unacceptable."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "Kindness of the crew"
Pros: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Cons: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."
Cons: "Para abordar tuvimos que caminar hasta la salida en la puerta 30 y después esperar en el bus más de veinte minutos, pesima organización de subir los pasajeros para que esperen tanto tiempo en el bus con un calor sofocante Mi asiento era el 1B y no tenia la mesita para la bandeja"
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Pros: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Good service from the crew."
Cons: "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Pros: "Staff was nice but still in an airplane not moving"
Cons: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Cons: "American Airline did not announce the change of gate in proper time. LATAM on the other hand was very good and smooth"
Cons: "my luggage arrives with delay of 8 hours."
Pros: "Atencion del equipo"
Cons: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"
Pros: "Boarding was fast"
Cons: "Flight was delayed due to late arrival of airplane. That early in the morning? Not a good reason."
Pros: "Service by the flight attendants."