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Pros: the crew were not friendly and they were bossy
Cons: more kind crew
Pros: the crew were not friendly and they were bossy
Cons: more kind crew
Pros: The crew was very professional and polite.. they did a great job remaining everyone to keep their mask on!!
Cons: During the entire trip I couldn’t watch any movies my entertainment was not working
Pros: Plane was good,very comfortable clean and new.Entertainment was great.Crew was nice.
Cons: Food wasn’t good at all, very low quality and it didn’t taste good.And prices for extra language (190$) is way too expensive.
Pros: Great crew, clean bathrooms, second baggage free
Cons: Hot meals and different drinks available like coke or sparkling water, with payment if necessary .
Pros: friendly staff
Cons: encouraging passengers to do more social distancing at gates
Pros: Sits are very comfortable and the food is amazing.
Cons: The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road.
Pros: Food was good, crew was really helpful
Pros: Movies and screen
Cons: Flight delayed. Crew doesn’t speak good English
Cons: During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep.
Pros: My worst journey.
Cons: Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight
Cons: The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!
Pros: The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping .
Cons: There wasn’t anything that I can recall that made the trip unpleasant .
Pros: The staff went out of their way to make us comfortable as possible
Pros: The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!
Pros: food was good, and my business class seat was okay.
Cons: First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?..
Pros: Excellent service
Cons: Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago
Pros: The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service.
Cons: First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours.
Cons: Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight.
Pros: The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean.
Cons: Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew.
Pros: Entertainment was good. Flight was comfortable
Cons: The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight.
Pros: Everything was great
Cons: Increase entertainment options but it was still great just need more latest music
Pros: Asian Vegetarian meal was good.
Cons: Seats with less leg room . No WIfi facility at the gate .
Pros: The service was good. And the staff were friendly.
Pros: Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay
Cons: The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food.
Pros: The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3
Pros: there are a lot of movie
Pros: Well I liked the fact I didn’t have stop. It was nice to have direct flight
Cons: I didn’t like the seat it was all the way in the back 48c And the I asked at check if I could have a seat in the front but the check in personal rudely said no flight is booked, there were people that got ticket way later than me had the seat up front.
Pros: Film selection, boarding process, amenities bag
Cons: Dessert very boring. Legspace seemed smaller than last experience on TK
Cons: Too dirty and service is very slow!
Pros: мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя.
Pros: awesome flight awesome food
Pros: Food, entertainment and the airline crew excelente
Cons: The seat a little inconfortable for me
Pros: The food
Cons: Was late
Pros: Once you got past checkin the flight was fine
Cons: The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation.
Pros: The crew was friendly and helpful. They were in the cabin often offering complimentary food and beverages. The seats were spacious even for my husband who is 6'1". There were many complimentary viewing options on the television as well.
Pros: The saving grace for the trip was my segment of flight from Istanbul to Antalya. Excellent seating, service and overall experience. Thank you.
Cons: The flight departed late from LAX thus making me miss my connecting flight to Antalya. It was a long and tiring experiencing for a 74 year old women. Seats on the airplane were so small I could barely get in an out of them. No one to direct me at the gate in Istanbul and explain where I needed to go. Food very ordinary compared to other flights I've taken with Turkish airlines. Thought I was on a different airline flying from Istanbul to Antalya. That segment was excellent.
Cons: The lateness of flights
Pros: The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me.
Cons: They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice.
Pros: Every thing about it the food and what you supply for each customers ✅
Pros: Food, manner, lounge in Istanbul
Cons: slight delay on the outgoing leg
Pros: Overall enjoyable
Cons: It would be nice if they spoke English better
Pros: Getting off the plane, getting on the plane
Cons: The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines
Pros: So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa.
Cons: Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism.
Pros: Flight had only 10 minute delay and only an hour layover. Boarding was pleasent
Cons: As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs.
Pros: Must and entertainment, and legroom.
Cons: Turkish airline randomly changed my seat assignments without any explanation to me. I also found out my connect flight was changed to much later and one causing me an eight hour delay and assemble airport. Again this was done without my knowledge I happen to randomly find out at the check-in station in Los Angeles. The manager was kind enough to switch me back to my old flight and seat assignments but it took an hour waiting. After boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants after boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants trance friends. As a result of the irresponsible delay at the airport and the pilot not bothering to make up the time when we arrive to sample I realized we had missed her flight despite the promises that they will wait it was the most horrible experience. Rest of the passengers and I were waiting at the connecting gate with the gate number the flight number and the sign saying now boarding but there was no plane no one could give us an explanation of what happened. I will never fly Turkish again
Pros: We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep.
Pros: Comfortable seats and the plane was not crowded.
Cons: Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage.
Pros: Saftey measures great
Cons: Serve alcohol :)
Pros: Crew is amazing and friendly
Pros: The flight attendants have so much patience, it’s amazing. Because passengers are idiots.
Cons: Do you really need to charge every person to pick their seat?
Cons: The boarding crew wasn’t friendly
Pros: Crew attentive and helpful
Pros: We got earlier than expected to our destination
Cons: Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people
Pros: Food and movies
Cons: I’m would be much better if I can sit by my husband.
Cons: Everything was excellent.
Pros: Everything except lack of internet connection AFTER paying $19.95
Cons: Not getting internet after paying $19.95
Pros: THe crew was super
Cons: Confort no good very tight seats Movies hard to understand Announcements hard to hear
Pros: Almost everything
Cons: Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen.
Pros: Comfortable seat.
Pros: Everything was perfect and most of all ON TIME Thank you Delta!
Pros: Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!
Cons: I didn’t like this question!! You guys are great!!
Cons: Having to wait a long time standing in line before boarding the plane.
Pros: It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage.
Cons: I loved it all.
Pros: The space
Cons: No TVs
Pros: Everything went off without a hitch.
Pros: Everything went well...on time, quick boarding and free gate check of bag.
Pros: Boarding was fine. And service was good.
Cons: TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight.
Pros: Customer service was great
Pros: Due to strong tailwinds, the flight arrived nearly an hour earlier.
Cons: They change schedule day before we flight, the change schedule 2 time while were flighting
Pros: Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!
Pros: Good seat
Cons: Delayed by 1 hr
Cons: Rude staff
Pros: Crew were courteous and overall everything was systematic.
Cons: I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right.
Pros: Delta strives for and delivers excellence. I am almost never disappointed. Keep it up!
Cons: You don't always get the best seat buddies! Oh well.
Pros: None of it!! Poor selection
Cons: All of it. Again poor selection
Pros: Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional.
Cons: Long wait at immigration in Paris (not Delta's fault)
Pros: Comfy seats
Cons: No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights.
Pros: Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good.
Cons: Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options.
Pros: The flight left on time and landed earlier than anticipated
Cons: The seats were narrow and very upright
Pros: Flight was very comfortable and had a lot of space to move around
Cons: The gentleman indicating on the loud speakers what zones will be loading first was very rude.
Pros: The Economy seats with added space Plenty of space Cheerful crew
Pros: Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka.
Cons: Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC.
Pros: Service was good. Attendants polite. Information good.
Cons: Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel.
Pros: Whoever making announcements from the cockpit seemed excited to be going to the Bahamas. Made the short trip from Atlanta very light hearted.
Pros: Very friendly crew - clear communication & updates regarding delays.
Cons: No tv, which is okay, but if you offer wifi to watch movies/shows on your phone, really need outlets to charge the phone! Or at least a few radio station to plug headphones into.
Pros: Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!
Cons: Dealing with West Jet to refund a mistake on the ticket purchase.
Pros: Delta has failed in trying to break into the Aspen market. Their "personal ground crew" was hapless. Half the passenger bags didn't make it on to the plane. When we checked in the ticketing agent was randomly stacking bags in a heap behind her, and not putting them on the conveyor belt. The flight attendant was loud and screechy, saying that it was easier to leave off the bags than take people off the plane. What?? How was this not accounted for before the flight. On the way out, they forgot to build in time to de-ice the plane. SMH
Pros: Ability to change planes with a 30 minute layover.
Pros: Staff were courteous. Captain explained reason for delay.
Cons: Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked.
Pros: Space, seats, movies.
Cons: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.
Cons: I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end.
Cons: Food and seats
Pros: Crew was amazing.
Cons: Nothing everything was great!
Pros: Food was great
Cons: Connect flight time was cutting it short- sane scenario.
Pros: It was really nice having the bassinet for our little one.
Cons: My wife encountered a rude attendant after simply getting up and asking for water.
Pros: Standard flight and comfort.
Cons: Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was.
Pros: I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches.
Cons: Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated
Cons: No WiFi, seats had no cushion
Pros: Smooth quiet flight.
Cons: Mac and cheese isn’t what I was expecting for vegetarian.
Pros: Crew was amazing
Cons: Flight was delayed
Pros: The service on board was excellent.
Cons: Boarding got a little bit chaotic for families with small children.
Cons: Food quality
Cons: Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales.
Pros: Good customer service
Cons: Seat was not comfortable and food was not great
Pros: Friendly and helpful crew.
Cons: Seats not comfortable at all causing loss of sleep and terrible back ache.
Pros: nice sevice
Cons: I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service
Pros: I boarded despite being very late from connection
Cons: Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok.
Cons: The connecting flight to Bremen from Munich was missed due to delayed flying from Munich. Then we had a reconnecting flight and 15 minutes prior to boarding it was cancelled. No more flights to Bremen so we then were redirected to a flight to Hamburg. We had to fly from Munich to Vienna and then from Vienna to Hamburg. The flight from Munich to Vienna was delayed by 40 minutes which made us lose the connecting flight. We had to wait until the next morning for a flight to Hamburg, where as we arrived our luggage was lost. The staff ensured us that our connecting flights were waiting for us, however the flights had left 20 minutes prior to our arrival. The staff was nice but the communication was poor.
Pros: Crew was hospitable and flight was clean.
Pros: Friendly crew, on time boarding. Food decent.
Cons: Wife n I was seated separate; I was assuming management would understand we were travelling together, seat was cramp. Meals was served far apart in timing or closed to landing on last meal.
Cons: We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better.
Pros: Great staff, amazing experience.
Cons: No vegetarian food
Pros: On time-well organized!
Cons: Staff wasn’t particularly friendly, seats were the most uncomfortable ever
Pros: Smooth flight
Cons: Movie selection is very limited
Pros: Nothing, really; the seats—even those in business class–have a no-frills design, with hardly any recline to speak of. Okay for flights as short in duration as this one (about 50 minutes).
Cons: The delay in boarding, much of which was due to the fact that the plane wasn't ready for boarding in time because the tech service was delayed. It would seem this was at least in part something within the sphere of factors the airline is able to control. Also, there was an irritating, rumbling noise, sounding almost like an old propeller engine, during much of the plane's ascent. You'd think there would be some maintenance necessary.
Cons: Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach.
Pros: No vegetatarion food on return flight
Cons: No vegetarian food on return flight from Frankfurt
Cons: TV didn't work
Pros: Good gate agent, legroom was actually okay.
Cons: Missing assigned flight (see previous flight comments), lack of crew service
Pros: Terrific staff, efficient process
Cons: Bathrooms weren't working
Pros: Stressed out crew. No pillows.
Pros: Extremely polite and courteous.
Pros: The female flight attendants always look great.
Pros: It was a smooth and uneventful flight. Friendly crew, nice light snack, and good beer (and lots of water to stay hydrated). No complaints here.
Cons: Nothing comes to mind.
Pros: The stewards did their jobs well.
Cons: Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience.
Pros: Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it.
Cons: Delay time should be posted accordingly at the gate.
Pros: Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve.
Cons: Couldn't have been better.
Cons: It turned around and we were stuck in Frankfurt for the night.
Pros: I love their pilot and crew members.
Cons: The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them
Pros: Good pilot and staff and service
Cons: There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat.
Pros: As a Germany company all was in place on time and well done.
Cons: All was good
Pros: Crew was friendly and helpful
Cons: That they gouge you buy making you pay for advanced seat reservations on top of already high ticket prices Plane configuration is too crowded. Food quality has declined significantly. The airline was premier at one time but has declined quite a bit
Pros: The service was great. Attendants were friendly and helpful.
Cons: The seats in Business class could be more comfortable. The padding in the seats was very hard
Cons: The process of obtaining our boarding pass in Rome was slow because the first person that was handling seemed not to be familiar with the process. A second person took over and everything went smooth and fast.
Pros: female attendants were nice boarding was efficient Munich airport was unbelievably clean and well organized movie selection was good
Cons: the male flight attendant on the Munich to Washington DC leg was very short with people food was just average definitely not enough leg room in coach
Cons: I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price.
Pros: The service and food were great, flight was on time.
Cons: The TV didn't work very well, it took me 20 minutes to get the movie to play.
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
Pros: The crew was informative
Cons: Inflight sandwiches
Cons: KLM crew exceed our expectations
Pros: The crew was amazing, flight on schedule and good entertainment.
Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.
Pros: Reasonable space in economy class seats
Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
Pros: Entertainment was amazing
Cons: Seats a bit hard
Pros: Good beverage service.
Cons: Over an hour delayj for departure.
Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Cons: If I knew how to recline my seat earlier. I did try several times
Pros: Helpful and kind crew
Cons: I wish there was WiFi
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Pros: Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way
Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.
Cons: I would have to dream something up.
Pros: Crew was excellent -kind nice and very attentive
Cons: Entertainment went out mid flight. Had to be reset off 30 mins but cam back up
Pros: Friendly crew.
Cons: So many people on a 747!!
Pros: Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.
Cons: No complaints about anything.
Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.
Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either
Cons: Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages
Pros: We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.
Cons: He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...
Pros: expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy
Cons: there was no lounge close to our departure gate
Pros: Nothing really
Cons: Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.
Pros: Good Experience
Cons: Nothing much
Cons: Bag was lost
Cons: KLM crews look unhappy with their work. Everything they do is a favor not duty.
Pros: The flight was great.
Pros: Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Cons: Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?
Cons: Service from airline host Poorly maintained plane Bad food Old entertainment
Pros: Crew was very helpful.food
Cons: Food was not upto the mark.
Pros: From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
Cons: The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Pros: staff was fine
Cons: old old plane, very uncomfortable. Tiny bad screen made movies pointless
Pros: Great crew service. Among the best ever.
Cons: Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed.
Pros: Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice.
Cons: Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!
Pros: Crew was friendly, and the food was better than the usual KLM fare.
Cons: The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room.
Pros: Same as above
Pros: The cabin crew were fantastic and funny
Cons: Tiny seats
Pros: Boarding was very efficient.
Cons: Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good.
Pros: The service, entertainment, food, the crew, the aircraft were excellent.
Cons: They put us in a Transavia plane.
Pros: Food and drink service
Cons: Boarding pass facility
Pros: Seat space was good for a short flight, inclusive of free snack and drink.
Cons: Too much overoverhead luggage.
Pros: Enough space good wine and on time
Pros: Excellent service and comfortable flight
Cons: Flight delay roughly an hour
Pros: Excellent service
Cons: Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway.
Pros: Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant.
Cons: Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served.
Cons: Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them.
Pros: Not time departure and cabin crew were effective and efficient.
Cons: Nothing really
Pros: On-time Quick boarding Friendly staff
Cons: Only pre-security lounge (Air France) that is open till 19:00.
Cons: While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row.
Pros: Great customer service!
Cons: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future.
Pros: Good movie selection
Cons: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.
Pros: Nice crew.
Cons: We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.
Cons: Flight to Lisbon late. Missed connection Now have 10 hour delay
Pros: The crew was really nice
Cons: The food and proving more snacks and drinks
Cons: According to Kayak I had one bag for free I had to pay 50 euros
Cons: Incoming Delayed & outbound delayed 2 hrs as a result
Pros: The crew was very friendly and helpful.
Cons: The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!
Pros: The flight was fine no problem
Pros: Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok.
Cons: The food could have been better.
Pros: Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight.
Cons: No entertainment
Pros: the crew did really made sure we had what we needed.
Cons: Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not.
Cons: Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner.
Pros: Entertainment was fine
Cons: On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs
Cons: Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating.
Cons: Not over selling the flight so passengers can make it home as they plan
Cons: Timing of food
Pros: On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service.
Cons: All was perfect! Thank you.
Cons: The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes.
Pros: Smooth flight, easy boarding.
Cons: My bags cost more than the flight. Long line at Pasport check.
Pros: Good vegetarian meal. Great price.
Cons: Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again.
Pros: The better question is what did we not like.
Cons: Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!
Pros: the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided.
Cons: leg room was about average, but still tight. Very few airlines provide enough leg room these days.
Pros: Boarding, crew, timeliness, choice of entertainment, modern plane.
Cons: Food could be more inspired, legroom is limited
Cons: Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again.
Cons: Could have had a vegetarian option for the sandwich.
Cons: The worst airline
Pros: Great experience
Cons: Crew was helpful. Flights were on time and overall experience was very good.
Cons: THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!
Cons: Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed.
Pros: The extra room and comfort the business class provides
Cons: The business class cabins are not up-to-date and state of the art. The seats are not comfortable. On my outbound flight, the seat did not fully lay flat. The electrical outlet was old and worn out and ended up not charging my devices because it was too loose. They need to install USB outlets like everybody else. Needs more luxury like others in business class
Pros: The crew did a great job.
Cons: The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags.
Cons: My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!
Pros: We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight.
Cons: The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home.
Pros: They gave us good snacks. Comfortable flight.
Cons: We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight.
Pros: There was great entertainment on the first flight
Pros: Well done...when other airlines offer nothing!
Cons: Slight delay in boarding... but arrived on time
Pros: Crew waa super attentive & friendly
Cons: Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad
Pros: It is comparatively inexpensive for business class.
Cons: You get what you pay for! Boarding was very disorganized. Lot of standing around for no good reason. Food and drink service was mediocre -- they ran out of stuff.
Cons: They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline
Cons: bought a business class upgrade -- no extra leg space, no larger seats, were out of vegetarian option
Pros: Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip.
Cons: Please see above.
Pros: Comfortable plane, pleasent stewardesses, good tv's/entertainment options.
Cons: We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!
Pros: Nothing was to like.
Cons: The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding.
Cons: No vegetarian meals, unless you request it 48 hours in advance. Seats are incredibly uncomfortable and the planes are old. Compared to the entertainment services provided on other aircrafts for other aircraft providers, the experience is abysmal. Bathroom was also not well attended.
Pros: Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again.
Airlines flying from California to Bremen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Bremen
Masks required on board, masks provided on flights from California to Bremen
Social distancing seating
Middle seats unavailable to book on flights from California to Bremen
Testing for antibodies, testing for symptoms for flights from California to Bremen
Waiving of change fees. Search flexible flights from California to Bremen