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Pros: "The staff was amazing"

Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"

Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."

Cons: "The person next to me had a distinct body odor."

Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."

Cons: "Great Airline. Great staff and service. Good food and drink."

Pros: "Everything, perfect flight"

Pros: "The crew was amazing. The seat were uncomfortable"

Cons: "Food could have been better."

Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."

Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."

Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."

Pros: "Service was excellent, always with a smile."

Pros: "excellent - comfy plane, great service, excellent stuff."

Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."

Pros: "Everything else"
Cons: "Food was less than marginal"

Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."

Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."

Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."

Pros: "The trip was horrible we have to sit separately three places."

Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"

Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."

Pros: "I was inpressed"

Pros: "The flight attendants were amazing."

Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."

Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."

Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"

Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."

Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."

Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"

Pros: "Service from Singapore airlines"

Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"

Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."

Pros: "Crew was great. Food not bad for airline food . It was clean."

Pros: "The service, seats, food, drinks and bed!"

Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."

Pros: "they even addressed me by name"

Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."

Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"

Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"

Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"

Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."

Pros: "Singapore air has amongst the best service out of all airlines."

Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"

Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."

Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."

Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."

Pros: "Everything was amazing. Best flight I've ever been on!"

Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"

Cons: "New aircraft and better management"

Pros: "Everything"

Cons: "Air conditioning didn't work!!"

Pros: "Excellent service. Very tasty food."
Cons: "Too many voice announcements, interfering with the entertainments system."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"

Cons: "Nothing"

Pros: "leaving and arrival on time."
Cons: "No leg space in economy."

Cons: "I missed my connection. Which caused me to lose a critical day of work."

Pros: "Not bad"
Cons: "Okay"

Cons: "Total chaos during boarding..no organization"

Pros: "Everything went smoothly and comfortably. Enjoyed every moment"

Cons: "Screaming babies"

Pros: "Generally roomy and comfortable... smooth travels"
Cons: "Second leg of trip had no werking monitors. no WiFi on any flights...."

Pros: "All the staff was polit"

Pros: "Perfect."

Cons: "No room"

Pros: "All"
Cons: "All"

Pros: "I like crue"
Cons: "3 days travel instead of 1 , WTF?????...."

Cons: "My lugged lost"

Pros: "Number of times served and staff was excellent."
Cons: "Had one entree option. Take it or leave it is the only choice."

Pros: "the staff was so polite and helpful thank you"

Pros: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."

Cons: "No vegan or even vegetarian meals. Very disappointing"

Pros: "Wi-Fi should be free on thec plane"
Cons: "The song selections was inadequate. Need more Nigerian hip pop songs"

Cons: "I t would have been much better to have a faster check in process"

Pros: "Price, Price, Price"
Cons: "Keep going KAyak"

Cons: "It was very hot on the plane."

Pros: "Everything!"
Cons: "Nothing"

Cons: "The last minute gate change--"

Cons: "The delay"

Pros: "all in all !!!!"

Pros: "Exellent"
Cons: "All good"

Pros: "Clean and computable plane, very good meals and quick handling for departure"
Cons: "Nothing !"

Pros: "20 min delay. Boarding took too much time"

Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"

Pros: "Definitely would recommend Turkish airline Great experience overall"

Pros: "TK is terribte during the Turkey coup attempt"
Cons: "Terrible"

Cons: "3 hour late"

Pros: "Wifi when I get to turkey, without needing a fan sim"

Pros: "They didn't want to go to work today. And it's your fault. So they will punish you."

Pros: "Everything was excellent."

Pros: "Sitting was small"

Pros: "Thank u very much!!!"

Pros: "Turkish airline excellent"

Cons: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."

Cons: "old plane . . . showing wear and tear. no wifi"

Pros: "Always on time....no delays."
Cons: "nothing"

Pros: "Quiet trip"

Pros: "EVERYTHING EXCEPT FOR BEING CRAMPED IN MY SEAT."

Pros: "purfect"
Cons: "foot and smile face"

Cons: "There is always just too much talking and announcements on the flights now."

Pros: "On time arrival and departure."
Cons: "Under the Covid circumstances, it was a good experience."

Pros: "Great crew."
Cons: "Nothing!"

Pros: "Dinner was great"

Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."

Cons: "WiFi"

Pros: "N/A"
Cons: "N/A"

Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"

Cons: "No delay"

Cons: "Couldn't have been better"

Cons: "Slow WiFi"

Cons: "I’m would be much better if I can sit by my husband."

Cons: "Wifi was not working"

Pros: "The guy announcing the boarding was a hoot! Great sense of humor."

Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"

Cons: "It made no sense to board an hour and a half before takeoff."

Pros: "Attendant was friendly and efficient."
Cons: "No beverages or snacks."

Pros: "Typical Delta efficiency and comfort."

Pros: "Tried the free WiFi and movies"

Pros: "Everything"

Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Pros: "The plane went where it was supposed to go."

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Everything"
Cons: "Nothing"

Pros: "I'm very satisfied."
Cons: "No comemt"

Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."

Pros: "Wonderful experience with the staff."
Cons: "No complaints."

Pros: "Service"
Cons: "Comfort"

Cons: "Late. No legroom"

Pros: "On Time"

Pros: "On Time"

Pros: "On time"

Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"

Pros: "Very Comfy plane."

Pros: "on time"

Pros: "Pilot kept us updated on the weather siuation."
Cons: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."

Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"

Pros: "Treated with the utmost courtesy"

Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"

Pros: "Ditto from above"
Cons: "Ditto from above"

Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"

Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"

Cons: "Same as above"

Pros: "On time and very smooth boarding"
Cons: "Nothing"

Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Cons: "Same as above."

Pros: "Seriously, all was great. Usually is. Love Delta"

Cons: "Lunch sandwich was too spicey"

Pros: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Cons: "Small craft commuter service. Nothing to compare to."

Cons: "we had to get off plane and use another one. a hr delay but it wasn't that a bad .better to break down on the ground than in the air"

Pros: "Nothing"
Cons: "Never returned my money when the flight was canceled"

Pros: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Cons: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"

Pros: "Good enough."

Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Pros: "The crew was good and the food from Frankfurt to Abuja was good"
Cons: "The layover time was extremely too long and would even be longer during my return"

Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."

Pros: "Excellent"

Cons: "Great airline"

Cons: "Tight seating"

Pros: "Everything"
Cons: "Nothing"

Pros: "Plane and service was excellent"

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "Review for Eurowings"

Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Cons: "nothing"

Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"

Pros: "Crew"
Cons: "Late noisy too many children slow boarding"

Cons: "Very hot throughout the entire flight."

Cons: "Flight was delayed."

Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"

Cons: "The connecting flight to Bremen from Munich was missed due to delayed flying from Munich. Then we had a reconnecting flight and 15 minutes prior to boarding it was cancelled. No more flights to Bremen so we then were redirected to a flight to Hamburg. We had to fly from Munich to Vienna and then from Vienna to Hamburg. The flight from Munich to Vienna was delayed by 40 minutes which made us lose the connecting flight. We had to wait until the next morning for a flight to Hamburg, where as we arrived our luggage was lost. The staff ensured us that our connecting flights were waiting for us, however the flights had left 20 minutes prior to our arrival. The staff was nice but the communication was poor."

Pros: "Flight on time and excellent service."
Cons: "Food was not great."

Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."

Pros: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Cons: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."

Pros: "I said everything in another evaluation"

Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."

Pros: "Great staff, amazing experience."
Cons: "No vegetarian food"

Cons: "No room for my knees."

Pros: "Lufthansa airlines never fails to provide excellent service."

Pros: "Fight attendants' courtesy"

Pros: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Cons: "Nothing to write here, whole experience was excellent!"

Pros: "service crew"

Cons: "Needed more option in sports. Specifically Cricket"

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Pros: "2 hours delayed in Munich"

Pros: "Service, entertainment, flight"
Cons: "The food was not tasty at all"

Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("

Pros: "Appreciated pillow, blanket and headphones on each seat. Served edible dinner on a 10 pm flight."
Cons: "Movie selection was subpar."

Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."

Pros: "Everybody was very courteous and tried to accommodate us and our baby!"

Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"

Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"

Pros: "The stewards did their jobs well."
Cons: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."

Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"

Pros: "Everything"

Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."

Pros: "All. Excellent experience."
Cons: "No complaints"

Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"

Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."

Pros: "The staff at check in was very helpful!! Great service!"
Cons: "You need to pay $35 per seat to reserve."

Pros: "The crew was personable"
Cons: "Not enough recent television"

Pros: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Cons: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"

Cons: "The clarity about baggage fees, really unclear and very expensive."

Cons: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Cons: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."

Pros: "Price. Service and food offered in the plane"
Cons: "The boarding process: everyone crowds into the line without regard of the grouping."

Cons: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"

Pros: "Very happy with the service and seat comfort. Thank you"

Cons: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."

Cons: "Not missing our connecting flight because if flight / airport delays."

Pros: "on time, food was good"
Cons: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."

Pros: "Seats are comfortable and room for pack pack under seats"

Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"

Pros: "I did like that the flight wasnt full"
Cons: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."

Cons: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."

Cons: "Food was terrible especially breakfast"

Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."

Pros: "Cancelled flight. Charged for bags even though we prepaid for them."

Pros: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Cons: "Food could be more inspired, legroom is limited"

Cons: "The 2 hour delay!"

Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."

Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."

Pros: "They solved the problem of my sit. But i almost have a hurt attack"
Cons: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."

Pros: "zero."
Cons: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Pros: "Anything I liked feels inconsequential."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Pros: "Meal was OK."
Cons: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."

Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"

Cons: "Poor entertainment"

Pros: "I liked being able to exit the plane at the end of the flight"
Cons: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."

Pros: "Fast boarding"
Cons: "Had to wait forever to find out Gate Number."

Pros: "Nice crew"
Cons: "No VOD No food available in between meals"

Pros: "I got to London"
Cons: "9 hour delay"

Cons: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."

Cons: "There were no power outlets"

Pros: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Cons: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."

Pros: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Cons: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"

Pros: "It was a good flight overall."
Cons: "Boarding went smoothly, the food , beverage , and the entertainment was good."

Cons: "The monitors did not work."

Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Pros: "Some staff were helpful"
Cons: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."

Pros: "Friendly staff, decent food, complimentary wine!"

Cons: "Missed that flight because of previous delay"

Cons: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."

Cons: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."

Pros: "Had all the wine I could drink."
Cons: "The flight was too late for our connections."

Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."

Pros: "Everything was perfect. More than I expected and would certainly fly with them again."

Cons: "Really bad service from flight staff, they seemed totally disinterested. Menu distributed in business class was impressive, but once it was my turn to choose only one option remained. Odd it seems they had a lot of the cheaper ones, plenty of pasta, but very few servings of the other options."

Cons: "Rude staff."

Pros: "The wine"
Cons: "The entertainment platform was on the fritz the entire flight. Almost all the headphone jacks didn't work or were shorting out. This plane had the two prong headphone connectors so you are forced to use their terrible plastic ones. The legroom for an international flight was terrible, almost the same as Spirit Airlines in their economy class. The food was very bad (dried beef with noodle) and cold by the time I was served."