Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
More storage space and leg room, but all-in-all a wonderful experience.
Our flight was delayed many times throughout the day. The final delay was about 8 hours. I spent time in line to speak to someone at their understaffed desk, and also spent time waiting online and then chatting with a service rep. None of the United employees were any help at all. I desperately wanted to go get rest and possibly re-book my trip but I was denied any compensation or voucher for a hotel. I was repeatedly told it was not United's fault and therefore they had no compensation to offer. Overall, a cold and callous experience.
Paid WiFi was only available for a few minutes. Avoid at all costs.
Everything was great, only problem was that flights were delayed
Flight crew and pilots did great. Flight way delayed due to a part needing replacement. Based on what the pilot indicated- the maintenance crew could’ve resolved this more efficiently than replacing whole part- and taken less time
Pretty turbulent, but not anyone’s fault. They got us there. Impressed that they carried on with a drink service.
Please please take consideration when setting cabin temperature. The vents were not functional and it was over 70 degrees in the cabin during the winter months when most people are used to much cooler indoor temperatures. I was down to my white t-shirt and the sweat pants I wore from Auckland to San Francisco and was sweating profusely and there was NO VENT!
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
Food could be better quality - everything else was excellent , thanks Lufthansa team . GOD bless you!!!
Great except my luggage was. Lost my entire. Trip and I had. To go buy things and waste. Time trying to find. My luggage
Plane was old and the persons chair in front wasn’t easy to move up so he had it back most of the flight including during meals. The touchscreen was not working well and selections weren’t good. First time on a flight I really had a hard time finding something to watch. The crew was great and without them, it would have been a bust. Pilot got us there in record time.
Overall good experience, just the delay of 2.5 hrs was a bummer.
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
FA’s were awesome, aircraft was beautiful inside and out. Best first class experience I’ve ever had.
My only complaint would be the rather tight leg room in the crammed seats. Other than that, the experience was professional and smooth and well-run on the part of Lufthansa and the cabin crew.
Entertainment and a mobile charger are essential on the plane. We accepted the small plane, but at least we wanted to be comfortable while traveling.
Check in good Vegetation meal not good Just salad with bread served only
San Francisco (SFO)United States
Bremen (BRE)Germany