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Top 4 airlines serving from California to Exuma
Scores according to KAYAK customer reviews
Cons: "5 to 6 hours flight should have some bread more than snacks"
Pros: "The crew was very friendly and helpful. It was a red eye flight and they were extremely accommodating to letting everyone try to rest."
Cons: "The only thing that could have been better was laying flat to sleep in the mynt section of the plane. #goals :)"
Cons: "Comfortable seats, courteous flight crew. Easy boarding and organized."
Pros: "JetBlue is always a great choice"
Cons: "LAX, but no one can help it :)"
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Pros: "Crew was nice. Took off on time."
Cons: "A little wobbly on the landing. Felt like I was going to be sick. Crew could maybe enforce opening up path to the gate a bit more. People that get in the way of those called to board."
Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"
Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"
Pros: "How you can get up and grab your own snack instead of keep asking for one."
Cons: "I had to ride a 6hr flight with no TV or music that didn’t work the whole flight. I told the flight attendant three times who wasn’t much helped or felt it wasn’t important enough. I eventually got pissed and left it alone."
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Pros: "Free WiFi, free entertainment, some free snacks, excellent flight attendants - loved it all!"
Pros: "Smooth flight all the way from LAX to JFK. Kind flight attendants always attentive."
Cons: "Jet Blue didn’t transfer my baggage to the company which I would fly with after, and if the office didn’t call me I would have my luggage lost. Not to mention that I had to stay caring it around the airport for 13 hours, until the time of my next flight."
Pros: "Everything was on time. The plane was clean. Most importantly there is more leg room of Jet Blue than on all. the other carriers."
Cons: "Attitude from staff"
Pros: "Everything.... staff was fabulous and accommodating but had trouble with the wifi..."
Cons: "I believe the airline should supply the headsets...."
Pros: "Smooth flying experience all around. I appreciate their "healthy" meal and snack options."
Cons: "Onboard meals are expensive, and of tiny portion, sometimes they run out of meals, so we went hungry during the flight."
Pros: "Entertainment was great, seats with extra space were good"
Cons: "Kathleen, a stewardess, did not bring a blanket after asking 3 times, I turned light on, no one came, we were by the door and it was freezing. Finally I went to bsck myself and she and another gal were chatting. It was early in flight, and hiding isn't helpful. Plus, she was super grumpy from start. It's a job, please do it."
Pros: "Nonstop flight always a plus. Ground crew at baggage check, etc. we're super helpful and friendly."
Cons: "Flight departure was delayed from JFK over an hour and returning flight from LAX delayed departure as well. Very inconvenient for the high fare price. Seems Jetblue has a history of poor time performance. Would probably not book with them again."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Cons: "Did not like that flight was delayed"
Pros: "The seats were very spacious and comfortable with lots of leg room."
Cons: "They didn't provide headphones and *charged* for a blanket and pillow on a cross-country flight. Who does that?"
Pros: "Amazing !"
Cons: "No complains !"
Pros: "The crew kept us well informed and were extremely calm."
Cons: "We were stuck on the plane for 9 1/2 hours for a 5 hour flight. We weren't allowed to land at JFK, so we got diverted to Richmond, VA to refuel. Miserable experience."
Pros: "Boarding was quick and efficient."
Cons: "The seats in my row were filthy. Not only was there food on the seats but there was crusted food on the pull down tray. When this was brought to Peter's (the steward's) attention he handed me a napkin and water to clean it myself. Absolutely unacceptable. I don't think I'll be flying JetBlue again."
Cons: "I didn't like arriving at 4:00 a.m. in the morning and having to be at work in a few hours. We were told that we would receive a voucher via email. I never received anything. The delay was unacceptable."
Pros: "The flight itself was too bumpy and scary"
Pros: "It was reasonably priced. I didn't realize when booking that the reason it's so cheap is that you have to pay for every little thing, but it was only a short flight, non-stop direct, which suited my needs, so I didnt really mind. I gave the "food" 1 star because there isn't a N/A option. Free wifi on the return flight!"
Cons: "Blankets and pillows cost extra. Food and drinks cost extra."
Pros: "The flight attendants were kind."
Cons: "The flight was an hour late to arrive at the destination and there was no explanation."
Pros: "we had space and although we left late the crew was very accomodating"
Cons: "more food maybe?"
Pros: "Love jet blue. Everyone is extremely nice, professional, attentive and helpful. Best leg room, comfortable seats."
Pros: "Great service as always!"
Pros: "Plane left on time, friendly crew, got upgraded, able to charge phone, comfortably and adjustable headrest"
Pros: "We had missed the bag check-in deadline by 2 minutes and were put on another flight that had a connection because everything else was booked. When it was time to check-in, we explained the situation to the representative and he was extremely friendly and helpful. He was able to put us on the next direct flight which got us in quicker and avoided the delay. We were very appreciative of his help and how nice the staff was."
Pros: "Was able to get a window seat and had eye masks and ear plugs for red eye flight"
Cons: "They charged extra for blankets and pillows on a red eye flight . Was very cold during the flight and could not sleep. My ear plugs were defective and the movies were slim pickings from the new releases."
Pros: "The staff was great..."
Cons: "It was more than 3 hours late and it was the red eye. Just made for a long ride"
Pros: "The Mint Class was wonderful. Danny and the other flight attendant were wonderful. Food and service and seat rivaled any domestic lie flat business product."
Cons: "The Direct TV didn't work and boarding was chaotic. The plane was delayed. Baggage staff was extremely slow in Ft. Lauderdale and gate staff in Ft. Lauderdale didn't seem too happy to assist. Ft. Lauderdale has always been a troubled spot for JetBlue with the staff..."
Cons: "Not having anywhere to store my bag, or put a cup or anything. Couldn't stretch out legs under seat in front as usual. Cramped. No warning. Uncomfortable. David Shenk."
Pros: "Free snacks. Allllll about those!"
Pros: "There were no trip ups. Flight was on time. We boarded and arrived on time. JetBlue has free wifi and cable, but it was a red eye so I didn't get to enjoy much of it."
Cons: "There was an issue on board that made me wonder whether attendants are at all trained to manage situations of sexual assault. (An issue with another passenger arised and they were unprepared to deal with it). Also, the seats weren't all that comfortable but JetBlue does give you a sleep mask and ear buds for red eyes."
Cons: "Wish I could pick seats or pay for better ones when booking w kayak"
Pros: "Very friendly staff"
Cons: "Hour late to board"
Pros: "Unlimited snacks and water, roomy seats, and helpful staff!"
Cons: "5 hour mechanical delay"
Pros: "Everything!! This was my second flight in two weeks going Jet Blue Mint. WOW!! I've traveled over 16,000 miles in the last few weeks and Jet Blue 's Mint was by far the BEST!! Service 5 stars, Confort 5 stars!! Food 5 Stars!!"
Cons: "Other food options would have been nice."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Pros: "Super comfortable and inflight entertainment was amazing"
Pros: "Leg room"
Cons: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Cons: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Pros: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Cons: "Stop charging $2 for headphones lol"
Pros: "Handing by any cap was great to get us on the plane on time."
Cons: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Great flight"
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Cons: "I wanted an aisle seat."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Pros: "New plane with good features. I was very comfortable."
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "comfortable seats enough overhead bin space."
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pros: "Crew was nice, the snack was pretty good. Good air conditioning."
Cons: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "I liked that flight time was shorter than expected"
Cons: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Pros: "Flight management and service is better relatively"
Cons: "Gate agents are useless"
Pros: "Flights were on time and friendly attendants!"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Cons: "Delay over one hour."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "Courtesy seating"
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Cons: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Cons: "Sold us a flight with unassigned seats"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "New and improved food options!"
Cons: "Boarding took more time than usual. They were able to accommodate less carry on baggage."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "horrible boarding management in SJC."
Cons: "Provide notice about baggages were loaded on one next flight."
Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Cons: "The return flight was cancal very late"
Pros: "The service"
Cons: "The food"
Pros: "Staff was friendly"
Cons: "It was crowded"
Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Pros: "Food wash pretty good"
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Cons: "Paying for non middle seats"
Cons: "NOT ENOUGH SPACE FOR THE LEGS, I serioulsy doubt that it was the size that the sold in the info when I booked (armrest blocked), the seat to small (I couldn't put my head because it was too much short). Paintful, the worst experience in my life,"
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Cons: "see above."
Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"
Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Delayed for three hours due to weather"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Me gusto todo"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "everything ran like clockwork"
Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "American airline flight to Paris was great"
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Cons: "Worst food I've ever had on a plane. Entertainment and internet down for half the flight after a delay at the airport for maintenance. Finally had United app. No free WiFi."
Pros: "Entertainment in United flight from San Francisco was top rated."
Cons: "The charging stations we're not working all through the flight."
Cons: "The food was so poor I never had such a tasteless food"
Pros: "You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent."
Pros: "Being in Italy"
Cons: "The flight was an hour delayed while they loaded cargo. When we arrived in Frankfurt we sat in the tarmac 45 minutes and missed our connection to Naples. Instead we had to wait all day and got an evening flight to Milan and then a local flight to Naples. Upon arrival we discovered they lost our bags. Now we're spending our holiday with nothing but the clothes on our backs."
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Pros: "It was a good flight and for a great prize"
Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."
Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"
Cons: "It was super cold. Miserable."
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Cons: "I was dreamy disappointed when I purchase the ticket I thought I was going on luthhansa Airlines instead, i was on United Airlines which had a old 747 back in the 1990's it was dirty and uncomfortable. When I made the booking on kayka there was no indication that United Airlines was going to be substitute Airline"
Pros: "The worst part of my experience was the rudeness of the crew."
Cons: "They were late."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"
Pros: "Super easy & smooth flight. We left on time & arrived early."
Cons: "Nothing really. Honestly, I slept for half the trip, so it was pretty uneventful."
Pros: "I had a special meal and they were mindful to bring it and check that everything was okay."
Cons: "I downloaded the United app for entertainment but for some reason, I wasn't able to watch movies. It kept giving me an error. Make sure you download the app before the flight and that you have the latest version! At least they were playing movies and shows on the main screens."
Pros: "We didn't crash?"
Cons: "After much concerns and inquiries made bag did NOT make the plane! There is as no one to h love me to n white Planes for 45 minutes! No one at the counter? Wow! Finally supervisor Jill was able to track it down in Chicago where th y took it off the he plane as my carry on because they had no room l ft from the h limited space. After working very hard to get my bag of o White Plains that evening, supervisor Jill hung out an hour past her shift ended to get it on the last transport to my hotel. The transport blew herself by ft and never showed up or called the o say he wasn't coming back! I got my bag on he next morning just in tim for my event! I also was not credited my frequent flyer miles. Some glitch in the system. Overall I must rate my experience as a one star simply because the pilots got us there safely."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Cons: "On board service!!!!!"
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Pros: "Crew worked hard and were terrific."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "Good crew. Nice ground staff in SFO."
Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"
Cons: "Bought the ticket from Lufthansa but the operator was United. Although it was known by the operator that there is a delay already at check-in, passengers where notified only at the gate. Delay was so long that most passengers would miss their connection. After standing an hour in line at the gate to book alternate connection, counter was closed and we were directed to another 10 min walk away. After another 1.5 hours without reaching a representative we had to rush back to the gate to board. In Frankfurt had to stay in standby for the next alternative flight. Luggage was delayed in the US for 2 more days."
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "Boarding was much more organized with lines marked for each boarding group. The crew was super friendly. Also, I received a whole can of cran-apple juice, which was much nicer than just a small cup. The tv options were also fairly priced for the options available."
Cons: "Long delay in San Francisco"
Pros: "On time!"
Cons: "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
Pros: "Very little to like"
Cons: "First : I bought Lufthansa tickets but was flown w United. Rude staff terrible food and unbearable seating no tv monitors per seat. I travel to Europe 4 time a year... This was without question the worse"
Pros: "Uneventful flight, on time performance, fast boarding"
Cons: "The main cabin entertainment was really bad, with picture freezeng once every few minutes for 20sec. Crew ignored it, movies mostly not watchable"
Cons: "There was a long time delay. The inflight crew seemed to have an issue with helping you and when you did finally get a stewardess/steward, they will tell you to wait. No hot towel and almost an 8 hour wait to get your meal on a 13 hr flight!!!"
Pros: "Flight crew"
Cons: "I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!"
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "Seats were not comfortable, no individual tv screens"
Pros: "You can carry up to 16kg in your carry on. That's great."
Cons: "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."
Pros: "Lmnot full flight"
Pros: "on time arrival"
Cons: "power outlets were present but not functional. A real pity as I counted on it for my long trip to keep my portable devices. Lounge in Chicago does not have many outlets either and the next plane to Brussels either. This prevented me to keep my devices up along my trip preventing to work or watch movie as I wanted."
Pros: "No food provided except small snack"
Cons: "Completely full flight"
Pros: "Food was good, flight was early, and I watched three movies on my phone through the United app. No complaints here!"