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Top 4 airlines serving from California to Minas Gerais
Scores according to KAYAK customer reviews
Pros: "Low price"
Cons: "The crew was unfriendly. Then, our overnight flight arrived nearly an hour late. I missed my connection because I stopped to use the bathroom en route to the next gate because I did not realize just how late we were."
Pros: "-crew was very friendly -flight was on time -clean airline"
Pros: "I like to have my luggage back and not going back to the airport every day"
Cons: "Unable to select our own seats. Bullshit!"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Cons: "Freezing flight with no blankets!!"
Cons: "Even though there was no wind and the airport is at sea level, the pilot almost crashed the plane when he landed in GYE!"
Cons: "The food is pretty bad, stale not flavorful or interesting at all"
Pros: "Really nice"
Cons: "Small overhead bins."
Pros: "Was great on time good food ,tv etc great .."
Pros: "The airline itself was great with their service. I always use Kayak to book my flights."
Cons: "I was denied entry into Panama through immigration because of a past criminal record. I was detained for 9 hours with no food, water, or access to my belongings. I was unaware of what was happening, as I haven't had a criminal history for many years and wasn't informed upon purchasing this ticket that this would be a problem. I was sent back to San Francisco. This has interfered with other travel plans and tickets that have already been purchased once I reached my final destination of Bogota, Columbia. I need to reach Quito, Ecuador by March 21st and I'm now back in San Francisco extremely disappointed."
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Cons: "We had to cancel our trip because I was hospitalized with Influenza B and pneumonia. We had purchased flight insurance from Allianz. Copa charged us $150 per ticket cancellation fee and remainder was provided as a credit on Copa Airlines. Copa will not refund the ticket cost. This was a special once-in-a-lifetime trip with friends. Not likely that we will make another attempt to fly to Quito or anywhere else Copa flies, so we have a 100% loss."
Cons: "I had an earlier flight that was delayed which caused me to get to the counter 50 minutes before my flight left. The attendant at the counter told me there was nothing he could do and that I needed to call Copa’s reservation number, which he couldn’t even give me he said I needed to look it up myself. Then before I had even called the reservation line he said he was closing the ticket counter and wouldn’t be back until 9:30. I called the reservation line who said that there was nothing they could do because my flight hadn’t even left yet and that I needed to talk to the attendant who had already left. I then waiting over 2 hours for the ticket counter to reopen only to be told that all of my flights through Copa had been cancelled and that I would need to pay almost $2000 just to get on different flights. I ended up having to use a completely different airline and spend an additional $1000 because Copa would not help and was extremely rude. This was the first time I would have flown Copa and I will never fly with them again."
Pros: "There’s a glitch on this page that is not allowing me to select 5 stars for my overall rating but everything was FABULOUS! Sweet attentive sharp staff. Would definitely travel with Copa again."
Pros: "The crew was very friendly, helpful and kind. I was sad and tearful when I boarded just from saying goodbye to some people I love. One of the crew, Maria, was very kind and brought me tissues and asked if she could do anything for me. She also checked back in with me. I really appreciated her kindness and care."
Pros: "I preordered the kosher option, more out of curiosity, and the hope that it would be better than standard coach fare. It wasn't. It consisted of a pastry, a roll and some applesauce. A waste of packaging."
Cons: "My husband and I went to Panama specifically to go on a surf trip. Our surfboard bag containing three surfboards did not arrive at the Panama City airport until 3 days after we arrived. It entailed multiple phone calls and many trips to and from the airport before we got our surf boards. The COPA baggage people kept telling us they would call with updates as to when the board bag was going to arrive but they never did. We had to stay in an expensive hotel for three days in Panama City, which we didn't plan to stay in the city at all."
Cons: "Despite arriving at the airport in Panama 3 hours before our flight we were given no seats, and told it was likely we would be flying at 6 pm instead of 9 am (our flight to SFO). Eventually we got the seats at the gate without a word of explanation. And my husband and I were given separate seats. He got an exit row seat, though, with no other passengers seating next to him."
Pros: "The crew. Top notch."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "Friendly staff, good food and in-air entertainment, smooth flight"
Cons: "Seats not comfortable, no blanket given for overnight flight."
Pros: "Flights on time"
Cons: "Luggage lost and delayed again..."
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Pros: "Food was really good!"
Cons: "Crew was not nice some times during the flight. Seating was really tight for a 7 hour flight."
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Pros: "All aspects were good"
Pros: "Almost everything was great!!"
Cons: "The flight was had some minutes delayed!!"
Pros: "Boarding was on time and fast."
Cons: "The food"
Pros: "Lots of leg room, love the food, frequent drink service, crew is always nice. Bag storage is generous."
Cons: "The problem with Copa, is that when you take the redeye, they wake you up with prerecorded announcements everyone the seatbelt status changes. The speaker is loud and they announce in 3 languages"
Pros: "We boarded quickly and the flight attendants were very nice."
Cons: "They kept the lights on and they lost my luggage on a direct flight."
Cons: "They didn't give me a blanket nor pillow. The touchscreen of my seat didn't work and told de flight crew to arreang it and do nothing. The flight from San Francisco got delayed one hour and lost the connection in panama to San Salvador. Horrible service."
Cons: "The plane cabin became really hot. The plane was older and the seats air was very minimal me and my friends on the flight agreed the cabin was hot."
Pros: "Boarding was smooth"
Cons: "No food No milk for infant Crew not friendly Seats are bad shape For international travel this is not good"
Pros: "The flight was on time as scheduled and the food was eatable."
Pros: "The efficiency"
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Pros: "Very nice people and customer service is great."
Cons: "Need some refreshing of planes interiors - that's why give more business."
Pros: "The seat was comfortable and the entertainment on the little TV was great."
Cons: "The next morning when we returned to the airport to get our boarding passes, it was mayhem at the ticket counter. People waited so long that they missed the next flight. People were so angry - they were crying and shouting. It seemed line no one could control the lines of people who were waiting. The bold ones (like me) moved into other lines that were moving faster and got service, while others in the general boarding line had to wait and wait. It was so sad. The food was really bad - the past and chicken were terrible."
Pros: "The leather seat was roomy and comfortable."
Pros: "Great service, clean planes and very pleasant over all."
Cons: "The layover."
Cons: "One of my bags didn't arrive at my final destination."
Pros: "People qhere relatively nice"
Cons: "I had a fragile checkin package that was packed professionally and it came in peaces. It is not the first time this happens. I suggest a little more care with passenger items"
Cons: "They asked for me to prove I was a resident of Argentina to travel there ( that is NOT a requirement) My italian passport clearly states that I am a resident of Argentina, with an Italian passport. On my way to Mexico they required that I show proof that I had a flight leaving Mexico. I did, on another airline, and I couldn't access my email to prove it so they would not let me board the flight., Again there is NO requirement to prove my returning flight, I had to pay a change fee to board the flight the following day, I lost a day of my vacation, because of the airline requirements THAT NO OTHER AIRLINE requires."
Pros: "Clean and efficient - first time with copa and pleasantly supprosed"
Pros: "Terrible!!! 1.5 hour Walt to check in bag same with customs. Longest lines I've ever experienced."
Pros: "Staff was nice. Layover was not very long."
Cons: "Not much room on flight."
Pros: "Great crew!"
Cons: "No pillow provided, gate switched at last minute"
Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."
Cons: "I don’t like the food"
Pros: "Very good service,ver y servicial,and excellent pilots,"
Cons: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"
Pros: "Include meals"
Cons: "Arriving at Mexico city airport there were lack of communication for the connecting flight. We had to go from one end to the other of the terminal."
Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Cons: "Next time I will like window seat please"
Pros: "Inflight entertainment seat comfort was good"
Cons: "They came only one time at the beginning of the flight with drinks and only offered peanuts. Since it was an overnight flight they should have offered coffee and tea in the morning."
Pros: "The flight was on time,and the crew was very helpful"
Pros: "Good attitude"
Pros: "The timing was great. The boarding time. The flight left on time. The crew were very attentive and courteous. The transport from the aircraft to the airport was also good. There wasn't any entertainment, so I couldn't give that a good rating."
Pros: "Price and effort"
Pros: "The staff was super nice and professional. The flights were both on time"
Cons: "I didn't like that they change my seat number after I had already picked a window seat. When I checked in they gave me a middle seat ."
Cons: "Music was not working and limited selection of movies"
Cons: "The seats"
Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."
Pros: "The seats were nice"
Cons: "My only food option was ham sandwich and I do not eat ham"
Pros: "Excellent smooth travel from beginning to end. I loved how well trained your crew is especially in terms of dealing with and supporting passengers with invisible disabilities. I didn't feel invisible with Aeromexico like with most other airlines. I have a rare debilitating neuromuscular disease & fibromyalgia but don't always use a wheelchair."
Pros: "We left on time."
Cons: "It was an average flight. Not bad."
Pros: "To be honest nothing"
Cons: "when I ask for something and they told me they gonna give the forms on the airplane,then they said we are out of this forms?you can get in in the airoport"
Cons: "Horrible Service. Delayed 5 hours for multiple mechanical malfunctions. No updates given."
Cons: "They were rude and not helpful. When you want assistance they answer you as if you are bugging them when that's their job to assist the people."
Pros: "Loved the service and great to have a complimentary meal provided. The airplane and seating were comfortable and in great shape."
Cons: "I don't like assigned seating, I prefer Southwest-style boarding. Gate area at LAX was very crowded and multiple boarding flights were intermingled."
Pros: "Spacious seats"
Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"
Cons: "Food was terrible. Pasta was lukewarm with congealed cheese, the least they could have done was fully warm the food."
Pros: "The sits were very comfortable and the service was great."
Pros: "Nice employees and i like they gave me food and water."
Pros: "Check in agent was very very helpful!"
Cons: "There was Nothing to to dislike"
Pros: "Service, AC, food."
Cons: "Not much"
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Pros: "The crew were very courteous and funny."
Cons: "The fact that the gate was change from 24 to 25 without telling us or change the boarding pass."
Pros: "Entertainment: everyone had in seat entertainment"
Cons: "Boarding was unorganized and slow"
Pros: "Fast check-in"
Cons: "Sits were hard, not much comfortable"
Pros: "The crew was very nice, but I have the same complaint for all airlines. Way too many announcements, but the volume was fairly low on this flight so that was nice. Also, flight attendants need to stop bumping into people. It is not that hard to not hit stationary objects in life."
Pros: "The service was excellent ans the plain was very comfortable."
Pros: "Arrive on time"
Cons: "My seat was uncomfortable; I think the aircraft is old"
Pros: "Good service."
Cons: "The seats were not comfortable they were worne out and the cabin was hot. The Capitan need to practice his English skills at times I didn't understand what he was saying or he was speaking too fast."
Cons: "On my way back I assigned myself 2 emergency exit seats instead the clerk gave me 2 isle seats towards the back of the plane, somebody needs to email or call the airline about this."
Pros: "It was just terrible ! I will never in my life flight with Aeromexico ever again."
Cons: "It was just terrible ! I will never in my life flight with Aeromexico ever again."
Cons: "Every flight (3 in all for the return trip ) was delayed more than anbhour. Everytime because of crew! Seriously!!!!"
Pros: "free tequuila"
Pros: "Alaska air is great. Ice storm grounded us. Thanks for the electrical outlets. Waiting areas were crowded but seats were comfortable. There were enough seats for everyone waiting for delayed flights. Standby system was transparent. We could see where we were on the waiting list. Alaska knows how to board a plane and get people settled so the plane can take off."
Cons: "LA airport was hard to navigate."
Pros: "Delayed flight But overall good experience."
Pros: "The crew were good. It was nice to have movies to watch."
Cons: "As usual, the flight was late - and this time, it was very late. I don't know why Aeromexico flights are so often late. If they had more competition in the areas I fly to, I would never use them again."
Pros: "Everything all together"
Cons: "My flight got delayed by almost 2 hours. Mist my connection. They didn't want to put me on an other flight. They said to me I had lost my ticket, stayed at the airport going from manager to manager for 7 hours. Had to buy my self an other round trip. Ended up staying the night in Mexico. Worst experience I ever had after been traveling all around the world. Will never fly Aeromexico again and will let everyone know how bad this aero line is."
Cons: "I didn't like that you guys made my mom and my parents week for three hours is in the you told him to fly with counsel there are special the Bevic you guys we don't wait I'm not really happy about it they had a flight on Friday next time we really professional do your management team is sucks"
Pros: "I got to my destination safely."
Cons: "My flight was delayed 8 hours and the staff weren't very helpful."
Pros: "Comfortable seats, attentive staff"
Cons: "More non dairy food obtions"
Cons: "I could not check in and pay for my second bag at the kiosk. I had to wait in the very long ticketing line to get help. Also, it was not clear that the international flight flew from the AA terminal and not from the International terminal where Iberia flies from...I had to walk to the AA terminal with all my bags which was stressful since I was dropped off at the international terminal which made sense as it was an international flight and the ticket did not say it was flying from the AA terminal only that it was operated by AA.."
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Pros: "Lots of good movies"
Cons: "Less than average legroom for an international flight."
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Staff was really friendly Boarding was easy Flight was on time"
Cons: "Not much space within the seats Food was mediocre Entertainment was okay"
Pros: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Cons: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Pros: "Nothing. Cause it didn't happen"
Cons: "Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight."
Pros: "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
Cons: "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Great entertainment system at each seat"
Cons: "Food was nasty and they didn't have a non dairy option"
Pros: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Movie options"
Cons: "2 hour delay was inconvenient. Like why?"
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "The crew relax and smile"
Cons: "very small seats"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "everything ran like clockwork"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Cons: "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Cons: "all flights delayed"
Pros: "Fast trip to london. Even it was late by more than hours plot made up some lost time. Entertainment was very good both in quality and varieties."
Cons: "Throughout the trip it was very bumbby. The food was not nearly as good as other cross Atlantic airlines."
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Cons: "Some of the crew were rude, had us waiting forever get off the plane"
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Cons: "Practically no food was served."
Cons: "Flight cancelled , no communication, the flight the next day delayed two hours and we where given four different gate numbers for the flight, walked backwards and forwards trying to find the correct gate with my children."
Pros: "Nothing about American or the way they do business is good!"
Cons: "I paid for first class seats plane broke put on another in economy seats! And everyone refused to comp us or help us out! Horrible airline avoid if possible! This was twice AA has messed me and my wife over!!"
Pros: "Food, entertainment"
Cons: "Seats could be more comfortable for economy class"
Cons: "Delayed almost 2 hours, causing me to miss my connection flight. Had to pay extra $460 to purchase next available flight which delayed my arrival time 6 hours! Horrible experience !"
Pros: "the price of the flight."
Cons: "have to pay for entertainment, no good food selections, seats don't recline much,"
Cons: "Flight was canceled. Rescheduled on next morning on economy class even though the original tickets booked for business class. No hotel, food voucher, etc. were provided blamed on the weather condition even though the bad weather was 1-2 days ago, and on the day of departure it was air traffic control problems which was stated in cancellation email."
Pros: "Good coverage help at ticket kiosks. Flight crew and attendants were attentive during flight in the area of the plane I observed. Good use of lemon sorbet to finish off dinner."
Cons: "An hour Delay in getting plane ready for boarding this was not due to any weather issue that could be observed. Pasta did not look appetizing and appeared too large of pasta and too much cheese to break into mouthfuls with a fork easily.There was a small amount of lettuce without a dressing and some cooked quinoa like grain next it I did not understand what the cooks were trying to do with. Seat is uncomfortable for tall passengers such as myself at 6'5". Important to bring neck support. I had brought one but it was not stiff enough to offer good support. It also would have been a nice touch for writing implements of one sort or another to have been passed out to complete the board card that needed to be filled when entering U.K."
Pros: "Personal tv was on this flight. Everything on time and great service"
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Pros: "Like the free snacks while we waited 2 hours to board."
Cons: "Did not like waiting 2 hours to board."
Cons: "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
Cons: "We could not check in on line and there was no Austrian Air agent at SFO (San Francisco). Ultimately needed to check in at United but their agents were uncertain about our tickets. Typical United service - cranky flight attendants, poor food - but we arrived on time and in one piece."
Cons: "NO INTERNET!!!"
Pros: "Flight was very smooth and timely"
Cons: "Wifi didn't work properly. Couldn't watch anything entirely. Frankfurt Airport is poor logistically"
Pros: "Eventually got home safe and sound."
Cons: "Delayed after boarding because of a technical issue and then after waiting over an hour we had to deplane and board another plane in a different terminal. That was a bummer"
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Pros: "Flight left on time and landed on time. Staff was nice and all went seamlessly."
Cons: "Wi-Fi and United app doesn't work"
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "Boarding was much more organized with lines marked for each boarding group. The crew was super friendly. Also, I received a whole can of cran-apple juice, which was much nicer than just a small cup. The tv options were also fairly priced for the options available."
Cons: "Long delay in San Francisco"
Cons: "My flight was delayed 2 times"
Cons: "okay because it was short"
Cons: "Awful experience, we left it were it was supposed to, and they left it behind!! The staff at the airport gate wasn't helpful at all, they offer no emotional support but asked us to "make a complaint in baggage reclaim". There, the staff was a little more helpful and gave us a new stroller (very small, not close to ours, but we used it anyway). I had to call many times until I reach a spanish speaker that showed concern for our problem and finally found our stroller and sent it to our hotel."
Pros: "The stewardess miss polanxo was great"
Cons: "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
Cons: "-It said you can watch the movie using your personal device using WIFI; 99% the WIFI will drop or not working at all."
Cons: "My itinerary had to completely change."
Pros: "It was a old plane , entertainment was horrible . There was no choice of movies and other channels . For a flight this long they should have thought about this"
Pros: "Nice new 737-800, friendly crew"
Cons: "I volunteered to be bumped to a later flight, which was handled well; however my checked bags did not get transferred. The baggage desk at YVR was very helpful, but the United lost bags office was unreachable by phone. They always had very long hold times."
Pros: "Nah, sorry I don't have any special for the flight!"
Cons: "The United flight so far was a terrible experience for me. the food is so salty and so little!! I am a person who love to eat so much, but the food (noodle) was very bad, I didn't finish it. The ice-cream at first I'm so excited and the taste very good! However, it been already melted so... I'm so disappointing. There is no entertainment on plane... I'm so boring"
Pros: "The welcoming feeling that I received from the flight attendants."
Cons: "There was a drunk man on the flight. He kept making so many disruptions."
Cons: "The flight was run by United with an older aircraft The chairs were very small and didn't have entertainment tv. The food was okay."
Cons: "The flight was operated by United, but there was no clear indication that it was so and so checking in at the Lufthansa desk was pointless. Seats are extremely tight and the entertainment system is outdated."
Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."
Pros: "Easy boarding (almost last to board) Decent enough meals. Hit and miss. Excellent breakfast, terrible sandwich, nice main meal. Crew were pretty helpful and pleasant. Comfortable. Got lucky, with 1 full spare seat. Seats seemed roomier anyway, standard economy, possibly due thinner seats (no screens)"
Cons: "Streaming on free wifi of free movies wasn't working on my PC. Tried all their tips and options. This is a big drawback with letting customers use their own devices. Can get complicated. Surprised that Adobe Flash + DRM software is required. They're supposed to be downloadable from the inflight system, but that wasn't working. Crew don't have expertise to deal with this (wasn't expecting them to). Movie selection looked decent enough."
Cons: "I am only 5 ft tall & petite but felt like a sardine with my knees hitting the seat in front. The overhead bins were so small that they couldn't fit carry ons efficiently so everyone was scrambling for space, delaying the boarding process & heightening frustration & stress. Boarding process was also inefficient causing delays."
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Cons: "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers. But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service."
Cons: "My bags were tagged to Dakar but my final destination was Conakry. I was told my United that South African airlines doesn't have a "luggage contract" with ASky so my bags could not be tagged to my final destination. This is bizarre because Kayak didn't inform me of this when I bought my ticket otherwise I would never have bought that flight."
Pros: "Very little to like"
Cons: "First : I bought Lufthansa tickets but was flown w United. Rude staff terrible food and unbearable seating no tv monitors per seat. I travel to Europe 4 time a year... This was without question the worse"
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "That the flight came in to London 30 mins sooner than its scheduled time."
Cons: "Terrible behavior by the crew. It felt truly humiliating to be spoken to condescendingly by them and treated very badly."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Pros: "The boarding process got people on the plane quickly."
Cons: "None of the entertainment units worked in my entire section, about 19 rows all together. I was not able to access the light or call function. These should be separated from the media units and should be functional at all times regardless of technical issues. Food choices were interesting. The barley salad was quite strange. I would take that off the menu, if possible. It was quite inedible. Flavor profile was not good."
Pros: "The crew was extremely helpful on both flights. This made the whole experience very pleasant."
Pros: "The non stop flight was nice."
Cons: "Everything on the plane was broken, the seats, ear phones, it was an old plane, WIFI broken, so you couldn't watch a movie. The bathrooms were GROSS!"
Pros: "Computerised and self check-in was good and fast."
Cons: "Require united app on smartphone or tablet. Don't expect personal screen as its not available. Unfriendly crew and food was bad."
Cons: "Flight was delayed by over 2 hours. Then halfway through the boarding process there was a glitch in the system and I believe that they lost the seat reservations, which delayed us even further."
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "Seats were not comfortable, no individual tv screens"
Pros: "You can carry up to 16kg in your carry on. That's great."
Cons: "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."