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Top 5 airlines serving from California to Nebraska
Scores according to KAYAK customer reviews
Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"
Pros: "Great entertainment and friendly staff."
Cons: "Again, no snacks!"
Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"
Pros: "Horrible. Airlane changed Gates at least 5 times. Delayed for hours. Waited more than 1 hour to get our bags at Chicago."
Cons: "See above"
Pros: "Great service wonderful crew"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Cons: "Two crews at the rear side of the flight chated with each other too loudly that affected travellers' rest. One of the crew changing her shoses when she said goodbye to travellers."
Pros: "Non stop Seattle to Omaha is the greatest thing to happen since I moved out to Washington State - my travel to Nebraska is so much easier and hassle free. The crew was professional and fun - Gluten free snack box is a plus."
Cons: "The sign in for free in-flight chat and entertainment was clunky and a bit confusing . I gave up on it ."
Pros: "Boarding was fine. The price, reasonable."
Cons: "I had to sit sideways up against the window to avoid her elbow. I think i may need a chiropractor after that flight. She was much too large for one seat."
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Cons: "Gogo movies did not work with my laptop on the first flight"
Pros: "Flight left and arrived on time, drinks were free, flight attendants were funny and courteous."
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Pros: "We had to reschedule our whole trip and last night it was delayed again. We slept at PDX on the 11th and trying the same flights last night we left Portland 3 hours late and slept at SFO. AIRLINE travel sucks. Sue"
Pros: "The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative."
Cons: "The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable."
Pros: "Alaska has always treated us well. I would recommend them anytime."
Pros: "Everything... except..."
Cons: "This is so sad, but there was no turning back once I traveled on an Alaska flight that had outlets at each seat!! Electrical outlets were only available for first class :( I wish all the planes had it so I can rely on them to keep me entertained without my battery dying 1.5 hours into a flight!"
Pros: "The service was excellent flight was good and on time"
Cons: "Nothing that I can think of"
Pros: "It was fast and easy boarding."
Cons: "The male flight attendant seemed bothered and annoyed when asked questions."
Pros: "Excellent flight, great services, reasonable food/beverages prices, very friendly crew, and arrived early!!!"
Cons: "The boarding part was a little bit disorganized :("
Pros: "Great crew, lots of overhead space on the new planes"
Cons: "Wouldn't change a thing"
Cons: "Long layover I walked around Los Angeles airport for 4 hours"
Pros: "Generally uneventful flight"
Pros: "The crew was very very nice and courteous. They definitely got their job done and made sure that passengers were taken care of."
Pros: "The seats were comfortable, and the free movies were a pleasant surprise that helped pass the time. Flight seemed quick, considering it was cross country."
Cons: "I wasn't able to check in online ahead of time, and thus had no assigned seat until I had to ask for one when I arrived, which led to me being left in the dark for several nerve-wracking minutes and not being able to board the plane until everyone else did. I almost didn't get a seat on a flight that I'd made a reservation for legit over a month ago."
Pros: "Very comfortable plane, wonderful service, overall excellent ride home!"
Pros: "The space."
Pros: "The time of the flight was perfect at 5:15pm on a Friday for a trip up to Santa Rosa."
Cons: "The flight from LAX was delayed on the tarmac for 30 minutes which created a late arrival. Sitting in the aisle seat, I kept getting bumped by passengers using the bathroom even though I was not necessarily sticking out. Definitely not enough room on the aircraft."
Pros: "One of the best flights I've ever been on!"
Pros: "There wasn't much to like at all. Maybe the ease of checking in but really that's it."
Cons: "I'm new with Alaska. I always try to purchase seats that are close to the front to get on first. This flight boarded back to front. Then the flight attendents just left a lot to be desired, the seats were flat out tiny with little to no room. It just seemed raggedy. I will be upgrading my return flight, but this was awful."
Pros: "The crew was superbe !"
Cons: "The snack being a tiny bag of some sesame crackers mixed wih nuts was moist and digusting."
Pros: "the economy seats had USB ports and AC outlets"
Pros: "I was upgraded to an emergency exit seat without charge. My bag was over weight and wasn't told to pay more or move stuff around. She just let it slide and on I went."
Pros: "It was easy getting to the terminal. The staff was very friendly!"
Cons: "I did not like how Uber charged a four dollar surcharge just to get to LAX. :("
Pros: "Excellent seats"
Cons: "The crabby stewardess"
Pros: "LOVE the charges on the backs of seats!!!! The snacks were good and the option for the entertainment ereader was good."
Cons: "The seats were pretty uncomfortable and by the end of the trip my back hurt so bad!"
Pros: "Traveling by myself and also handicapped I felt a little nervous to say the least, but my trip went smoothly and without any problems."
Pros: "At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant."
Pros: "I flew Alaska from Kona to Seattle then Seattle to Los Angeles But my flight from lax to koa was on American Airlines partners I was very happy with there service give them a 10 score"
Pros: "Everything else"
Cons: "The Wifi was kinda slow."
Pros: "It was fine I was able to sleep and it was a fast flight."
Cons: "Put wrong name on my 2 baggages but tell me my baggage was delay , I had been waited for two days still don't have my baggages back, fortunately I call the Seattle airport to see if there are any missing baggage and I found it or I have no idea when I can I get them back"
Pros: "Direct flight at that time."
Cons: "Seat 32A was freezing! Food? really you are asking about food on airlines. If so can you put negative stars? No one expects good food or even ANY food on airlines anymore. That ship has sailed."
Pros: "Felt a bit dupped. Alaska is amazing. This flight was run by American. I hate flying American. Rude personnel. Older seats. Ugly terminals. Gaps for our feet were not set below the chairs evenly. I had the middle seat but my floor space went into what should have been the aisle seat's space. I felt bad for the guy. Chair support landed right were his foot would have naturally slide forward."
Pros: "We were delayed in LAX about 6hrs. due to a mechanical problem. I know this happens, but when one has a connecting flight to make, it is disconcerting that no one from Alaska addresses that problem. We found out after the fact there were many other flights to Seattle that we could have transferred too and arrived at our final destination somewhat on time..... not at for AM the next morning, 12 hours late!"
Cons: "SORRY, PLEASE SEE "WHAT DID YOU LIKE" Also, luggage was lost in Seattle, bound for Wenatchee, did not have change of clothes for TWO DAYS. Had to purchase extra "stuff". Would have been to have been told about other flights from LAX to SEA-TAC."
Pros: "The flight attendants were very helpful to all the passengers & very friendly."
Pros: "Reserving my flight was smooth & easy Boarding was good Crew was cordial & professional Snack okay"
Cons: "Comfort wasn't the best - it was tight, but okay No entertainment"
Pros: "We enjoyed the plane, roomy and comfortable. All the employees were very nice and helped us as much as they could."
Cons: "Not sure why they didn't assign seats but when they did our family of 4 including 2 young boys 7 and 9 on their first flight were all separated. So that was very stressful trying to get everyone switched around so we could be together. If I had to do it over again I would've booked a plane where I knew where we were sitting right away."
Pros: "it was nice"
Cons: "but i don't like delay"
Pros: "Smooth and fast."
Cons: "Headphones should be free. Also some free food would be nice."
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Crew, exit row seat"
Pros: "Great flight"
Pros: "seating, food, service"
Cons: "Delayed 3 hours"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "Great crew on board!"
Pros: "on time"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"
Pros: "What is the issue?"
Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Cons: "The flight was over 20 minutes early"
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Boarding was quick and easy. Woot! For food on the SAN to JFK flight!"
Cons: "I hate that I booked and checked in early, but still had my seat assignment changed twice before boarding, and when I got to my seat, it was in front of the exit row, and my seat wouldn't recline. It was terribly uncomfortable"
Pros: "Service. Sweet attendant."
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "Extreme delays"
Cons: "no legroom in a first class and expensive seat"
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "Very easy flight & process"
Pros: "Excellent crew"
Cons: "Leg room"
Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"
Cons: "The plane temperature was too hot from boarding to landing"
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "PLEASE READ MY COMPLAINT AN ADDRESS IT. OTHER THAN THAT COMPLAINT THIS TRIP WAS GOOD CONSIDERING IT WAS MY FIRST TIME FLYING IN 32 YEARS. THANK YOU THE EXPERIENCE WAS GOOD ACCEPT FOR LACK OF COMMUNICATION FROM TERMINAL TO TERMINAL TRANSPORTATION. I HAD A WONDERFUL TIME FLYING DELTA AND WOULD DO IT AGAIN IF THE OCCASION ARRIVES AGAIN."
Cons: "CONNECTING FLIGHT DROPPED OFF 4 TERMINALS AWAY WITH NO OFFER TO SEE IF I NEEDED TRANSPORTATION FROM ONE TERMINAL TO ANOTHER. IT SHOULD BE OFFERED TO ANYONE WITH CARRY ON LUGGAGE WHO HAS TO CHANGE TERMINALS. WHEN I EXPRESSED MY COMPLAINT TO THE LADY AT THE GATE SHE WAS RUDE ABOUT IN ABRUPT. SHE SAID FILE THE COMPLAINT ONLINE IT IS NOT MY PROBLEM WE CAN HELP UNLESS YOU ASK. WELL WITH NO SIGNS TO SAY DO YOU NEED HELP GETTING TO THE NEXT TERMINAL OR AN ANNOUNCEMENT ON THE PLANE AS YOU LAND I DIDN'T KNOW AS THIS WAS MY FIRST TIME FLYING IN 32 YEARS."
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "We were given snacks and sandwiches for the delay."
Cons: "Paid for an upgrade but the seat was not what I had asked for. The agent said I would get a refund but I was not clear on how that works. Our plane experienced a mechanical issue. We were told after we boarded. Had to wait 1 1/2 hours in a stuffy hot plane. The bathrooms were very dirty and stinky. The bathroom door did not close properly. We finally deplaned and waited for a new plane. Got to Kona at 2:00am. The air temp was warm the entire flight. Had to endure a grumpy crew. Not the best flying experience. I know you can do better. Maybe look at how Hawaiian airlines does it and you might get some inspiration on how to improve."
Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Pros: "Food wash pretty good"
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Cons: "Paying for non middle seats"
Cons: "NOT ENOUGH SPACE FOR THE LEGS, I serioulsy doubt that it was the size that the sold in the info when I booked (armrest blocked), the seat to small (I couldn't put my head because it was too much short). Paintful, the worst experience in my life,"
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Cons: "see above."
Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"
Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Delayed for three hours due to weather"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."
Cons: "It was 3 hours late"
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Me gusto todo"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "That we arrived an hour earlier than expected"
Cons: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."
Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
Pros: "everything ran like clockwork"
Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "American airline flight to Paris was great"
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Great crew, comfortable plane"
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "Attendants only came by 3 times. Once with food right away. The twice more with water right at the end. Would have preferred more attention."
Pros: "Boarding was quick and easy. Seats were comfy and roomy."
Cons: "There was only pay entertainment so that is why the low rating."
Pros: "Everything except food"
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Pros: "The air craft seems kinda new and I enjoy staying at my seat watching movies. Generally speaking UA is not great service of all kinds of categories( service, food, and baggage service), but this time wasn’t that bad than I used before."
Cons: "The food became better but still the plate didn’t look a great meal. Personally I need more vegetables."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"
Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"
Pros: "The food"
Cons: "Pay for headphones"
Cons: "I landed in Terminal 5 at LAX, so I walked 20 minutes to the International Terminal and waited in line at the Austrian Airlines counter for 45 minutes. When my turn came, I was told that Austrian does NOT fly to London. After a while, they figured out I was on a Unites flight, so I had to walk to terminal 7 (about 25 minutes) to check in with United. If this is a United flight, why is it called Austrian Airlines? Very frustrating and confusing to me and to Austrian Airlines!!!"
Pros: "Professionalism and kindness"
Cons: "I'm 6'1" . The seats are too small for long flights."
Pros: "It was quick all around."
Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"
Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"
Cons: "no vegetarian óption for breakfast"
Pros: "On time."
Cons: "Uncomfortable seats"
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."
Pros: "easy flight"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"
Cons: "the airplane is really old! Don't have any amenities."
Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Cons: "A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning."
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Pros: "Crew was professional and different great jobs but the space"
Pros: "Nice crew"
Cons: "Flight delayed by 2.5 hours. Had to sit another 30 minutes on thr tarmac upon arrival. Made everyone on the plane check rolling carryons, said they would hand them back to us upon leaving the plane. Then told us when we were leaving the plane told us we would have to get carry ons through baggage claim. Then baggage claim was not ready had to wait another 45 minutes to retrieve our carry on items. Wifi stopped working halfway through the flight."
Pros: "Fast and nice"
Cons: "I have no complaints"
Pros: "the staff was ok and boarded us quickly"
Cons: "flight was delayed by several hours"
Cons: "The flight attendant was very rude and they didn't have the kosher meal I ordered"
Pros: "Every flight was late or canceled. Employes don't care about their job or customers"
Pros: "I was finally able to change my flight"
Cons: "Bought a ticket on an overbooked flight which was then delayed by 4 hours with no other flights available to switch until the next day causing me to take a cab back and forth from the airport and to wait until he next day to fly which will mean 2 more cab rides."
Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."
Cons: "4 hour delay because of scheduling"
Cons: "Have to pay for luggage. Have to pay for TV for a 5 hours flight. For the prices of ticket, very disappointing"
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Pros: "Nice service"
Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."
Pros: "The crew was reassuring when we were running to board and helped my husband, who had trouble walking."
Cons: "Seats are very uncomfortable. I was charged for my personal bag"
Pros: "The crew was rude and hate there jobs"
Cons: "Better crew"
Cons: "Don’t charge for food"
Pros: "It was good"
Cons: "All those extra fees even for a drink!!! First time on frontier not sure if I would use it again"
Pros: "Incredibly uncomfortable seats. Packed like sardines with no opportunities to move."
Cons: "Make the seats more comfortable with more leg room"
Cons: "Both flights round trip were delayed. The first flight was delayed 2 hours and the second flight was delayed 4 hours for maintenance issues."
Pros: "Crew was awesome ! The flight crew I would fly with anywhere, anytime. No mucking around ,get in , buckle up, we’re outta here . I love that ."
Cons: "I’m 6’2” , any vehicle other than my R1 is just not super comfortable. Even my truck and i love my truck . But anything over 2 hours starts wearing on my long legs . Thats my issue . Nothing any airline can do for that . I prob need to opt for 1st class next time n see ."
Cons: "No consideration for customers"
Pros: "* Comfortable seats and friendly crew. * Fast flight once we got on the air."
Cons: "* Plane was delayed leaving. * LENGTHY sales pitch for the Frontier credit card during the flight. * Weird guy next to us played and sang along to country/western music the whole flight ... with NO earbuds. * Weird guy next to us announced the Nebraska towns he recognized from the window."
Pros: "It was ok"
Cons: "Cost of pop"
Cons: "Had to wait 45 minutes for the rental car. I paid for it before I left."
Pros: "We had a great flight. Very full but ended up with an empty seat in our row, which was nice. The price was very cheap and we had no bags to check so worked out extremely well. The crew was very friendly and helpful. Thanks for making a trip home very memorable."
Pros: "Flight was on time, great price, seats seems sized the same as other airlines recently used (American and United) but less padding/firmer."
Pros: "The staff"
Cons: "Loud lady across from me"
Pros: "Very quick and efficient and friendly. Nice surprise."
Cons: "The guy in the seat next to me throwing up"
Pros: "This leg was OK"
Pros: "The temperature on the plane was actually okay. The crew was nice."
Cons: "Delayed for no apparent reason. 2nd flight with Frontier, both delayed for no reason. Started boarding process, and then we all stood on the jetbridge for more than 5 minutes before ANYONE actually got on the plane. I find it very unaccommodating that we have to pay for ANY refreshment. The tickets are not THAT much less money than some airlines, and other airlines include your seat cost, carry-on baggage, drink and snack at NO EXTRA CHARGE."
Cons: "Seats don't recline"
Pros: "Baggage was more than other airlines. I couldn't check in early. There were not enough agents to handle such a large flight, not to mention that only water was available for free. Nickel and dime away all customers."
Pros: "Quick boarding"
Cons: "Fees for snacks, long time to dock and disembark"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Worst customer service ever...Flight cancelled today Omaha due to ice.....totally understandable..but make up flight was 4 days away. Seriously??"
Pros: "its the flight from las vegas to Denver, its like the roller coaster"
Cons: "Plan delayed again on my connection flight (F9 180) because after we boarded they realized that they didn't have a copilot and he was 1 hour out. That would of been nice before boarding plane. Once we go on our way and taxied out to runway we were told that we had to wait 10 min for the tower to send us our flight path. 1 hour later we finally left."
Cons: "They cancelled the flight. Then an hour or so after the intended departure time they informed everyone of the cancellation. Which made it more difficult to get alternative flights."
Cons: "The seats are uncomfortable!"
Pros: "Easy, Cheap, Clean, Basic."
Cons: "There wasn't anything to complain about. I didnt' like the fact that you have to pay for a carry-on, but then again, the flight was hundreds cheaper so in the long run, all good."
Pros: "Everyone was nice"
Cons: "Extra fees no food"
Pros: "They were on-time and courteous"
Cons: "Charging $30 for a bag"
Cons: "They now charge for everything (carry on is more expensive than a checked bag), no more courtesy drink and bag of pretzels . The flight was delayed 45 minutes."
Cons: "I cancelled this flight. The next two frontier flights I rate very poor"
Cons: "Initial delay of departure within weeks after purchase of ticket. While in Denver flight was delayed multiple times and gate changed without explanation. Plane departed six hours late after sitting on the runway for an hour and a half. We weren't even given complimentary soft drinks for the inconvenience."
Pros: "An initial two hour delay caused by the airline (a flight attendant blamed understaffing) caused an additional two hour delay due to weather. The boarding process was incredibly inefficient and the communication about delays and status was almost nonexistent. Generally speaking, I feel like most airlines have issues so I am usually more loyal to price than to any particular brand, but after this experience, I will be more than slightly hesitant to fly frontier again."
Cons: "They delayed departure by approx an hour due to a connecting flight being late"
Pros: "Staff are friendly"
Cons: "Seats are not comfortable - no padding. Leg space is non-existant. Tray table is about the size of a postcard. Thank goodness the flight was less than 2 hours"
Pros: "Easy flight"
Cons: "$35 for a carry on bag?!?! Come on!!"
Cons: "We sat on the plane for almost 2 hours once we arrived to Omaha. I had tickets to see Olympic Trials Swimming Finals and missed over half of it."
Cons: "Flight was delayed leaving, sat on the runway for an hour, could not notify person picking me up because phone had to be shut off. Return flight was also delayed, could not get to the gate and was told 10 minutes and it was 1/2 hour. Had not flown Frontier for a long time, extra charges for carry-on luggage, seat, drink during flight, etc., etc., etc."
Pros: "See above"
Pros: "The bathrooms were clean, otherwise there isn't much to write about..."
Cons: "The flight was delayed because an engine malfunction; which discovered right before take off, luckily they caught it. We waited about an hour and the "new" seats are ridiculously uncomfortable and I'm pretty sure they don't recline. Overall would not fly with them again unless the price is right."
Cons: "I wish that the crew had said something about the turbulence, like "oh this is completely normal" or "we're hitting some turbulence""
Cons: "I can tell from reading other reviews that I am not the only person who is extremely annoyed with Frontier charging customers for both checked luggage and carry-on luggage. Congratulations Frontier - you have found a very easy way to lose a large amount of business to your competitors. As I mentioned before, not only will I never use Frontier again in the future, but I will go out of my way to discourage friends and family from using Frontier."
Pros: "I loved the flight attendants. They were very warm and kind. They made what turned out to be a very bumpy ride more comfortable for the passengers because they were more expressive about the turbulence than the pilots."
Cons: "The take off was a ride before we even got off the ground. I don't know if it was due to wind or what. The plane was swaying from side to side before the wheels were up...and there was no explanation from the pilots. What I would like to express the most about this particular flight was that I felt the pilots were not very conciencious about expressing concern for how the passengers were doing during what was a pretty bumpy ride from start to finish."
Cons: "I did not appreciate being asked if I would like to pay extra for a seat. It was misleading and several prompts kept it in front of me. Another way to get money from customers AFTER the ticket purchase. The seat area is very cramped as well and if you want more room, you have to pay for it. Paying for a bag whether carry on or checked? Frontier is a scam."
Pros: "Not driving 8 hours"
Cons: "Having to fly to Nebraska lol"
Pros: "Great communication via email related to gate change/ departure status/ when we could check in. The plane was clean and departure was on time, as well as arrival. Courteous staff"
Cons: "The teeny, tiny, metal tray tables. Unexpected fee for picking seats. Unexpected fee for carry on bags! A can of soda was $1.99. The original price for tickets was well priced, however when you tack on an extra $70 each, it adds up to what I would have paid with another airline."
Cons: "Sitting in the plane and flight was canceled, next available flight is 3 days later which filled up and then raised to over $800 . End up booking with Delta for additional $650 to get home for Easter."