Daily cleaning, installation of cabin HEPA filters on flights from California to Northern Ireland
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Scores according to KAYAK customer reviews
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "Everything was easy"
Cons: "Business class seats are snug for big people compared to other airlines"
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "Excellent service!"
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Pros: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Pros: "Sharp good atention in counter"
Cons: "Seats were tight."
Pros: "Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks."
Cons: "Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side."
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
Pros: "Lots of leg room, even in economy."
Cons: "Entertainment choices were a bit sparse."
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Cons: "No flight"
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "The boarding, the seats."
Cons: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Pros: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Cons: "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."
Pros: "Staff was very friendly"
Cons: "Headphone jacks are costume, could not use my own."
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Pros: "I like flying Virgin whether Australia or Atlantic!"
Cons: "Just a little bit more leg room."
Pros: "Very polite and helpful staff."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Pros: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Cons: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Pros: "Seat is very comfortable"
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Cons: "Delayed 40mins"
Pros: "The Business - was The Business! Loved it."
Pros: "The flight was late but the pilots made up most of the time"
Cons: "Uncomfortable seats"
Pros: "I thought the food was mediocre for business class"
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "Just the food and boarding was fine."
Cons: "Everything else was bad. I think crew were a little rude!"
Pros: "The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system."
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Pros: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Cons: "Some meal choices were a bit sparse. That's my only complaint!"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "The service went a mile farther. It is my favourite airlines!"
Pros: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Cons: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "Delta Comfort Plus is always great !"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Cons: "No hubo comida suficiente"
Cons: "Bathroom floors could be better."
Cons: "Terrible delays"
Pros: "Quiet economy service let me sleep on the redeye."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Pros: "Very comfortable, no complaints."
Pros: "The TV"
Cons: "Food was blah, not hot and watery"
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "Happy with the choices of movies available"
Cons: "All was good, possibly add healthier food options"
Cons: "average food. poor corrdination for the connection transfer"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "All that one would want."
Pros: "The TV selections"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "I would like more detail about traveling companions displayed."
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Great experience"
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Distaff who is very friendly and accommodating."
Pros: "They ran out of food on the plane"
Cons: "Boarding in LA was. Mess"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Airtravel is not exactly something to 'LIKE' but it was good."
Cons: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
Cons: "I had to take different flights due to the delays."
Cons: "See above airport connection disaster...."
Pros: "What they offer is OK."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Cons: "Reasonable price"
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Head support for 6 feet plus people on seats would be good"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew was awesome"
Pros: "Flying with KLM is a pleasure"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "Bag was lost"
Pros: "Very friendly staff"
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "The flight was great."
Pros: "Flight was on time and quick and comfortable"
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "Eveything is well arranged"
Pros: "Great crew service. Among the best ever."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Service was good"
Pros: "captain was great."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Pros: "Had a fantastic flight and the crew was nice."
Pros: "one of the worst airlines I have traveled on. Will never fly air lingus in my life."
Pros: "Friendly crew Excellent movie selection Soft blankets Clean bathrooms"
Cons: "The “American breakfast burrito” tasted like the cardboard it was warmed up in No email updates sent to check in or enter international traveler information (eg, passport number)."
Pros: "Non stop flight, boarding"
Cons: "Food was terrible and seat comfort is bad"
Pros: "seats were uncomfortable and why dont the armrests go fully up? it made sleeping difficult"
Pros: "The crew was nice."
Cons: "We thought we were flying British Airlines. The seats were extremely uncomfortable. Foodcwss not good"
Cons: "Late boarding and had to wait 20 to 25 min in tge plane before tge doors of the plane finally opened."
Cons: "Had to cancel. Impossible to workout fair flight change for outgoing flight only - caused cancellation and repurchase return leg for no reason but greed, as Aer Lingus did not impose this. After multiple long waiting periods on the phone to work this out no one ever picked up. We will never book through Kayak/JustFly again."
Pros: "Aer Lingus service was good and efficient from check-in to arriving."
Cons: "Little time in Dublin to get to our connecting flight to Lyon. Security check was understaffed with long queues."
Cons: "The chairs are so uncomfortable!"
Cons: "The flight was delayed by two hours. The one of the crew members - I think his name was Gerry - was quite rude and negligent: for example he did not give an infant life vest to our baby saying that it won't be needed..."
Cons: "The flight attendants were helpful enough, but they did not offer as many drinks as I like. Breakfast was only coffee, tea or water. No juice at all."
Pros: "Boarding was smooth. The staff was extremely friendly. The games on the video screen weren't bad."
Cons: "There was a technical problem with the plane at our gate when we landed, so we were on the tarmac for an hour waiting for a gate to open. Video choices were limited, and Internet was extremely overpriced."
Pros: "Staff where unbelievable nice and kind"
Pros: "The crew was great once aboard, the food was well above average for airplane food, the drinks were reasonably priced and the entertainment options were great."
Cons: "Attempting to check in online the day before was a nightmare and after half an hour on two different sites and an hour of speaking to very rude customer service reps for both BA and Aer Lingus, we were told we just had to check in in person. The check-in line opened fifteen minutes late, the woman who checked us in didn't answer our questions because she was busy talking to her friend. Once on the plane the Airbus seats were truly awful and should not hold a person for 10+ hours. The wifi also never worked."
Pros: "Great choice of movies and TV shows."
Cons: "The underseat area for storing carryon is SMALLER than on my last trip in Aer Lingus. My simple backpack which has always fit under would not this time."
Pros: "Cabin crew very professional."
Cons: "Stop making the seats smaller, narrower, and closer together, food was awful."
Cons: "At checkin the crew at Aer Lingus claimed that they could not issue a Gate pass, which is offered by all other airlines at SFO."
Pros: "The seat was comfortable on the newer plane and the in flight entertainment was excellent."
Cons: "The airline features an upgrade yourself bid option that starts at a minimum bid. We went above this and got rejected, only to find there were still open seats. They tried to then upsell is at 4x the cost which makes the entire thing seem terribly dishonest. After calling customer service, they hung up on me. It’s clearly a scam to extract more pricing data from customers."
Pros: "The staff were welcoming and friendly. They kindly reminded us of safety, but also due to me not making up my mind for drinks I asked for a ginger ale later in the flight and the staff were sweet enough to give once they finished what they were doing. They also were good at accommodating when my partner was unsure what food he would like and gave a good suggestion. Thank you, the Sheppard’s pie was delicious."
Pros: "The seats were more comfortable than flying on a Dreamliner. I like the 2-4-2 layout."
Cons: "Some of the flight attendants were very unprofessional and I could hear them in the back while taxiing for take-off complaining about the job. The food was terrible and was served 3 hours after take-off. Every flight I've taken to Europe has at least had extra water bottles in the back of the plane and this flight had nothing. However, my flight from DUB to SFO was great. The flight attendants were happy, the food was good and they had extra water bottles in the back of the plane for everyone to use. I think the service suffers significantly on flights to Dublin from the US."
Cons: "the food was really expensive"
Pros: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Cons: "The entertainment system is slow and the selection of films to watch could be better."
Pros: "Crew was very considerate."
Cons: "Two hour flight delay small aisle/seats."
Pros: "Staff was nice."
Cons: "Food and drink service were very bad. Not enough water throughout the flight. And that is what keeps us healthy in long oversees flights. They ran out of bottled water. No decent healthy snack choices, just airline pretzels. Very sub par for an internatiinal flight!"
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Pros: "Better not serve this burrito who does not look like food if you read the ingredients."
Cons: "The seat was to narrow once the person in front of me recline her sit. Luckily the plane was not full and was able to seat somewhere else."
Pros: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Cons: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Pros: "Prompt Rebooking. The new schedule was better the original schedule with fewer connections."
Cons: "My original flights from Dublin to London and London to Munich were cancelled. The booking agency Webjet did not inform me about the cancellation. I noticed changes to my schedule three days before the flight and requested a rebooking. The entire leg to Munich was rebooked by Webjet but again I had to call and ask for an update since they don't issue a second round of confirmation emails."
Cons: "One of the on flight crew members was extremely rude, ignoring repeated request for coffee - skipping my husband when she was offering routinely in order, didn't respond to several calls after she skipped then gave him water, acted annoyed when he reiterated he wanted coffee like everyone else. Also insisted my sleeping 7 yr old upright his chair for beverage service when everyone around us had their seat reclined(the people around us were all Caucasian btw) and she didn't seem to feel the need to remind them."
Pros: "The crew was pleasant and accommodating to me, my wife, our 3-year-old and 1-year-old for both legs. The planes were in good shape and everything was on time. The balthrooms were clean and felt spacious. I didn't eat the dinner because we ate a large dinner before the long flight. I did tasted it and it was good. The selections of movies was also very good."
Cons: "Thw system they use for in flight entertainment was a little glitchy."
Cons: "Flight was delayed over 2 hours. They also lost my luggage. Very poor and rude customer service."
Pros: "The flight attendants on board were nice. The ticket counter woman at SFO who put my luggage on another flight should have read my itinerary. A colleague at work said aer Lingus loses luggage and this is exactly what happened."
Cons: "The 1.5 hour delay to board the plane; the fact that my luggage went astray."
Pros: "Dublin airport easy to transfer Price was top I did not eat the lunch"
Pros: "The plane was clean and seemed new enough. The flight crew were all pleasant."
Cons: "Leg room is atrocious. Food is sub par even fornairline food. The drink cart should be brought around more than once. My entertainment centre was off or in disrepair for large portions Of the flight, and the plug on tomcharge the phone was not only in a difficult place down. Wtween seats but was not functioning. I paid for an internet connection I couldn't use be aide of a dead phone."
Cons: "No snacks nor drinks offered at night. Breakfast was meager."
Cons: "I made my reservations for British Airways and the flight was by Aer Lingus."
Pros: "Food was good."
Cons: "Are Lingus seems to have gone down hill. No water during the night. Seat didn't recline; cramped seating; no overnight comfort packet. Two entertainment screens didn't work. Very poor user interface on British Air's web site. Difficulty checking in on line. Unable to request vegetarian meal. Not the kind of service I have come to expect from British Air."
Pros: "Comfort. Missed connection and reassigned to next flight easily. Short delay."
Cons: "Luggage was delayed and delivered 24+ hours later to our hotel."
Pros: "Fantastic flight service"
Cons: "Delayed flight"
Cons: "Lost luggage for three days. Had to buy clothing. Staff seemed dismissive when I went in a search on the third day back to the EDI airport. They said they didn't have any information about it and that it was probably in Dublin. Later it showed up at my hotel with no call or notification. Not acceptable. Probably will avoid Aer Lingus in the future."
Cons: "The food was terrible, could not consume."
Cons: "Inability to choose seats. Flight attendants come around infrequently and so quickly you can't even ask for a water."
Pros: "What did I like? Not much."
Cons: "What didn't I like? The food, it was poor. The entertainment system needs repair. Small seats. Seats to close together, front to back, especially on an eleven hour flight. The crew trying to sell the captive audience extra food and drinks."
Pros: "All crew members were friendly and courteous. The gluten free dinner was good."
Cons: "The sound on the on board entertainment system was not good at all. It was difficult to hear the dialog."
Cons: "Shopping was not avail on the plane"
Cons: "It would have been great but my TV was not working properly and had intermittent sound. The flight attendants tried to fixit to no avail."
Cons: "Entertainment system old and slow"
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "Amazing crew and on time flight"
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Cons: "There was no entertainment available."
Cons: "Boarding clusterf..."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Pros: "Over all everything was great, except the bags check in"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Cons: "Some toilet facilities out of order and some slow service"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Pros: "Amazing service, seat and FOOD"
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "I like service of AF"
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "It was a fine flight"
Cons: "no specific feedback"
Pros: "The crew was friendly."
Cons: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
Cons: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Airlines flying from California to Northern Ireland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Northern Ireland
Masks required on board, masks provided on flights from California to Northern Ireland
Social distancing seating
Middle seats unavailable to book on flights from California to Northern Ireland
Testing for antibodies, testing for symptoms for flights from California to Northern Ireland
Waiving of change fees. Search flexible flights from California to Northern Ireland