the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline.
very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!
Crew was friendly and plane was comfortable.
There were no free food or beverage options.
Excellent service and a safe flight.
Read above!! WORST EXPERIENCE EVER!!!!
The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost
I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket.
The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else.
being my first time flying international everything went smooth. The staff was very helpful.
This flight went smooth, I was very pleased with it.
Very helpful accommodating wife with wheelchair. Thank you.
The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.
We did not crash. Eventually we got to our destination.
All flights were awful. None were on time. I paid for economy plus aisle seat but was put in economy middle seat anyway. Asked for refund and was sent to 3 different people. The final person, a gate agent for my departing gate, Peggy Hunter, told me that she has 35 years experience and she knows everything about United Airlines’ processes. Told me the only way I might get a refund is to submit online but that paying extra for a seat upgrade doesn’t mean I will actually get one and that I should read the fine print on the ticket. Had previously spoken to another gate agent who had told me that I could ask for a refund at the departing gate. Wifi didn’t work. On one of three delayed flights had to beg for water to take my medicine. I will make extra efforts to avoid using this mediocre airline.
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