Constant delays on the way to and From. Flight was delayed to the following day and had to stay in Mexico for an extra night
Great trip, excellent price! No entertainment on board which is typical for this short flight. I did enjoy the option to purchase snacks.
Pros: "Staff was super friendly, nice airplane size for the amount of passengers, smooth landing from the pilot"
Cons: "Airplane was delayed one hour, kept switching boarding Gate from 63 to 56 to 60 and passengers were confused, nothing free inside the airplane not even water or snacks in more than 4 hours flight"
Cons: "Can’t lean seat back. No entertainment, no WiFi, pay for everything."
Pros: "Cheap option"
Cons: "Sitting with my new fiance would have been nice."
Cons: "Flight was delayed by over 6 hours (it happens), but the way Frontier customer service handled the situation was extremely poor and that made the experience an unpleasant one."
Cons: "Cleanliness of the plane. There were three pieces of gum stuck to the seat in front of us. Gum infer the seat on the way down to Cancun"
Pros: "All is great but the KC customs officers were rude and just hateful.."
Cons: "Customs officials"
Pros: "I liked that our flight was a little ahead of schedule."
Cons: "More comfortable, wider seats that recline. In-flight entertainment. Free drink/snack"
Pros: "Short flight"
Cons: "Not even a refreshment without cost."
Pros: "Flight was on time"
Cons: "Paying $50.00 for each checked or carry on bag"
Pros: "We landed in Denver 30 minutes ahead of schedule and I must say that the flight attendants were great at making sure that our needs were met. We will be flying frontier again!"
Pros: "Crew was good. They were late boarding the plane, but the captain made up the time in the air."
Cons: "There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi"
Pros: "The price was good and they do a good job Boarding. I like that they offer a direct flight To Cancun."
Cons: "Packed in like sardines. They offer nothing No drinks, no food and no entertainment. Everything thing is an extra. Learn to pack light. When you add the extras it’s not much cheaper than"
Pros: "On time"
Cons: "Seats have no padding, do not recline. Arm rests a joke."
Cons: "I did not like paying for checking in a bag and paying for the seat if you check in early."
Pros: "The duration of the flight was short."
Cons: "Frontier airline Cancun to Phila Boarded plane early just to wait over 1 hour on tarmac Turn off ac multiple times while waiting on a hot Mexico summer day Incredibly uncomfortable seats that don't recline No complimentary drinks for a 4 hour ride Won't let you sit in emergency row even though no one else is without paying Incompetent staff that allows long lines at back of plane, disregarding federal aviation laws Insufficient head room on window seats"
Pros: "Good captain. Quick flight."
Cons: "Cold with no blanket provided. No movie."
Pros: "on time"
Cons: "seats don't recline on frontier. tray table is way too small. Just charge a bit more and skip those extra charges like paying for a seat and for carry on bags. I won't fly Frontier again. Flight to Cancun delayed 1 hr."
Cons: "No internet connectivity. This is an ABSOLUTE deal breaker for me. I MUST have this to be able to work."
Pros: "Times offered"
Cons: "Small seats, no tvs anywhere on the plane and everything costs you. A soda was even $2, hidden fees everywhere, of course with annoying baggage fees and choosing your seat assignments! Will avoid flying to another country on Frontier again. Long flight without any sort of entertainment offered especially for the expense and hassle of baggage fees etc. One flight attendant was rude and snotty."
Pros: "Larger seating was available."
Cons: "Additional charge for carry on luggage. No entertainment and no "free" food. The adds on (seat/luggage/food) put the cost of flying with Frontier to the same level as the airlines that don't charge for additional "things"! So why wld you fly "discount " if in the end you pay as much...possibly more than the competition!"
Pros: "The boarding was quick and well managed, the flight was flawless and The Pilot told us the CoPilot, Bonnie was going to get us in early, we were 40 minutes early, and that included a little maneuvering around some storm clouds. Didn't try the food and missed the entertainment."
Cons: "It took 40 minutes for our baggage to arrive at the carousel."
Pros: "We departed on time and arrived approximately 30 minutes early. Friendly crew and drinks are always available."
Cons: "When I received my checked suitcase, it was completely damaged beyond repair. I had to cut it open. The zippers wouldn't work. And the sides were crushed in. I have to dispose of the suitcase. It was in great condition prior to this trip."
Pros: "on time, pleasant crew, no complaints and the price was great"
Pros: "On time and smooth ."
Cons: "My family along with another family flew to Cancun for New Years vacation. The plane leaving from Denver was one hour late, boarding took forever and there was no communication regarding the issues. At least someone could have explained what was going on or why it was running late as to not leave us guessing. Upon our arrival in Cancun, my husband Never received his luggage. We filed a report and waited for it to arrive day after day. My husband spent HOURS of his vacation time trying to track down his luggage with little help. He spent HOURS on hold with Frontier which was also very frustrating to my family and our friends. His mother also made calls to Frontier with the same frustration and with no answers. My husband had medicine in his luggage along with all his clothes, many that were purchased for this trip as we don't travel often. We then had to spend lots of time and at least $800 purchasing new clothes--which was only a few t-shirts and a pair of shorts so he could enjoy the beach and our adventures. I could continue to complain, however, I refuse to waste anymore of my time with Frontier. Unfortunately this has been BY FAR the WORST Customer Service we have ever received. We are not ones to complain and have often given excellent customer service reviews. I am just thankful we made it there and back safely as that became a concern to us as well. I would highly recommend spending your money and time with another airline."
Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."
Cons: "The flight landed early but then I had to wait 40 minutes for my bag. Then another 40 minutes for a shuttle to take me 100 feet to another part of the airport. It was ridiculous. Very dissatisfied!"
Cons: "the charge for luggage too expensive, I'll never use this airline again."
Pros: "Both flights (to and from) were on-time. The crew was very capable especially the crew on the initial flight as they were confronted with two heavy drinkers one of whom got sick. Their handling of these two was very professional, firm and effective."
Cons: "The increase of $10.00 (from $25.00 to $35.00) for my checked-in bag from my initial flight one week ago to my returning flight. There was no prior information of this increase."
Pros: "The flight attendants were nice. We were on time."
Cons: "We wish we would've known about them charging for carry on bags ahead of time. We would've consolidated. Instead, we were surprised at the gate when we were informed that EACH carry on would be $40 EACH way! That added an additional $160 to our trip and was more expensive than our checked bags ($30). Then upon boarding, we were seated in a row without a window, and the tray tables are TINY. They charge extra for EVERYTHING, even water. After flying Southwest exclusively, all of this came as a surprise to us. We also have TSA Pre-Check, but the woman that checked us in said "she didn't have time to look it up", she seemed clueless."
Pros: "On time service."
Pros: "Cheaper fare and on time."
Cons: "$30.00 for luggage-check. No reclining seats No entertainment No food."
Pros: "Service was good on a clean plane. Once airborne, it was a pleasant ride."
Cons: "Aircraft was late inbound and 50 minutes late to depart. Baggage was not delivered to any passengers until a full hour after arrival."
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Cons: "Bagage policy is BS. Unless you fly with just the shirt on your back, they are going to charge you more that ticket price, and tell you luggage wont fit to get you to unnecessarily check it."
Pros: "I did not like anything"
Cons: "Passengers were kept on the plane for 3hours before the captain made a decision to let the passengers off. the flight attendants were rude and lacked compassion for the passengers discomfort. Passengers were not offered any complimentary beverages or snacks to compensate for the inconvenience. Limited clarity was given concerning steps needed to board the next flight. The seats are hard, uncomfortable and do not recline. This is not my first negative experience with frontier but it will be the last."
Pros: "Even the lower cost seats were comfortable. Smooth flight."
Cons: "Took off late both coming and going. They did make up time. Glad I was not connecting flight as it would have been stressful"
Cons: "Beware of the $75 charge for bags over 50 lbs. We were not aware of this policy until checking the bags in at the counter. Would have been better to take two small bags rather than one big one. Because of this we will look for other airlines when booking in the future."
Cons: "In cancun they sold our assigned seats away after we purchased months ago. They wanted to charge $50 each to seat together after we had already chosen our seats months in advance. We ended sitting seperate. That sucks!"
Pros: "All of the flight attendants were fabulous. They were very kind and happy and helpful."
Cons: "Because the baggage was unloaded so slowly we almost missed our connection. The only reason we didn't was the next pilot had to land at another airport and then we waited for 2 extra hours. When we did arrive in Salt Lake we had to wait another 45 minutes to get our baggage so that we could go home."
Pros: "I liked the cheap ticket price."
Cons: "I felt a bit nickle and dimed with having to purchase water on the flight and being charge for bags, even "carry ons". I also couldn't believe that the seats didn't recline AT ALL?!"
Pros: "Crew was great."
Cons: "The quality of food choices has really declined. No access to internet, small tv, movie (international flight of four hours). This airline is more like a spirit air where you are charged for everything extra, but the ticket price is more than spirit air. Really felt nickled & dimed with the charges for carry on, seat choice, sodas, etc. I will try to not fly frontier in the future if there are other options available."
Cons: "The seats are so crammed together, we felt like cattle more than humans. On both flights I lost feeling in my feet 3 hours into the flight. There is zero leg room and to be honest, the lack of leg room feels like a safety hazard. Not sure how Frontier can get away with this, because if there was a disaster and you needed to exit the plane quickly I'm not sure it would get done. It's disappointing how much an airline will nickel and dime its customers to death for things like checked baggage, choosing seats (so I could actually sit next to my wife) and even carry-ons. I think we've determined we'll never fly Frontier again, nor will we advocate for them in the future."
I think it is lacking some normal customer service like free water and wifi.
Spirit is the worst airline
My family of three were all sitting on separate seats. My husband and I were sitting in the middle seats between 2 large people that should had purchase 2 tickets instead of one to accommodate themselves. Spirit doesn’t care about accommodating family members! They only care about MONEY!!
Pros: "The crew was not helpful"
Cons: "Flying a different airline"
I’ve never had an issue with Spirit. I think people kind gang up on them because they’re an easy target.
Cons: "Lost our luggage. No help at terminal"
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Cons: "I have been flying since I was 5 years old. THIS WAS THE WORST flight (experience) thus far! Flight and boarding on time, BUT THE MOST ANNOYINGLY UNPROFESSIONAL FLIGHT CREW took over once on the aircraft. This made the uncomfortable crampped overpriced for what you're not getting flight a nightmare. There was horrible turbulence as well, which the airline is not responsible for; However our captin did'nt address the passengers at all. And the completely UNPROFESSIONAL rude chatty and hard to understand screeching non english speaking voices from two women kept coming over the speakers disrupting what little peace one would try to focus on while being jolted around like on a rollercoaster. You some people were ACTUALLY motuon sick, scared, and nervous BUT they didn't stop talking long enough to notice. I only noticed the men working with passengers to maintain some calm by displaying professionalism."
Cons: "After flying a dozen times with a suit bag and a backpack that fits under my seat, I've never had a problem The lady checking tickets gave me an ultimatum, either you fit your suit bag in your backpack, or you have to pay $59 for a carry-on bag. No ticket checker has ever said this to me in the past. She was rude, direct and didn't leave me with any other choice. She ignored me after she gave me the ultimatum, while I'm asking if this was a new policy. She gave me the cold shoulder. I was very frustrated, luckily the suit bag fit in my backpack. Then when I got on the plane there was so much space in the overhead bins, so I took out my suit bag and placed it in an overhead bin while the crew was watching. The crew didn't say anything. Your teams need to be more persistent with policy."
Cons: "I've read bad reviews about Spirit airlines, but I was on a budget and decided to take my chances. It was a very small plane, which meant tight quarters during a 4.5 hour flight. I have a disability and deal with chronic pain and usually need to carefully plan out long flights so I arrive with minimal pain, but the seats were very small and moving about the back cabin was impossible. When I asked for a wheelchair I wasn't granted my request right away because I was told I didn't register online. I've always requested a wheelchair when I check in with major airlines when I arrive and have never been given a problem. Also, I didn't realize checking baggage would cost so much! No wifi available a very turbulent flight and they even charge for water. It wasn't the most horrible experience, but if we pay for a cheap ticket, expect substandard service. This will definitely will be my last time with Spirit Airlines."
Pros: "1) Friendliness and openness of the crew 2) good legroom (we paid extra for it)"
Cons: "1) web site charged our credit card to check a bag, but at ticket counter the agent insisted there was no record of this. We had to pay again to check our one bag! Now, we have to pursue a refund. 2) boarding pass was unreadable by the TSA scanner. 3) ticket agent didn't know the seating on the plane; insisted that we had reserved a window seat, which proved false. 4) seats very uncomfortable; no lumbar support. 5) surprisingly costly baggage fees, which erased the initial ticket price advantage. 6) $9 club name is misleading -- sounds like it costs $9.."
Pros: "Some of the Spirit crew did try to assist me and the other passengers."
Cons: "I was unable to check in online and when I tried to use a Kisok I was told to talk to an agent. i waited in a very long line, was told I might not make it and that they wouldn't hold the plane for me (or the five other people who had the same problem as me) but if I made it through security in time we could. When we all made it to the gate they closed the doors and wouldn't let us board even though we were there before takeoff. (One girl was even there before they closed the doors and they wouldn't let her through. Spirit changed our flights to the next available plane (11hours away) for no charge but I bought a new plane ticket with another airline."
Pros: "Departure was on time, Flight was pretty smooth. Arrived & landed a few minutes early, but had to wait/taxi for from 11:12p -"
Cons: "Kois was not working. So machine printed out a ticket that said see agent. We proceeded to a sign that said Agent Assistance & stood in line. Waited in line for about 15 minutes, then an agent announced we were in the wrong long & to stand in a different line. We and other Spirit customers experienced the same treatment, very rude & no positive spirit from Ticket agents. We were in line for an additional 30 minutes before we were called to receive service, get our boarding passes. We were not Preassigned seats & had to proceed to the gate counter to get our seat assignment, but there were no Spirit Agent present. There were about a dozen customers waiting in line but was not serviced until towards the end of boarding. As a executive manager of a non-profit organization I had to be observant, & not once did the 2 female agents smile or seem to be happy to assist their customers with enthusiasm. When we entered the plane, the first male flight attendant did not even acknowledge us & several other passengers as he was on his phone texting. The value of Spirit was definitely NOT experienced today."
Pros: "Other than my issue, Spirit airlines was a pleasant to fly with. Comfortable, good crew."
Cons: "I didn't like that I had to pay for a carry on - since I had a roundtrip flight, not only did I have to pay a $60 fee for a carry on, but I had to do it twice. That cost me twice than the flight ticket itself. Normally flights allow for one personal item, which I had in the form of a backpack, but I also had a carry on, which carried the rest of my clothing since I've been traveling around the States. It would have been nice if the airline included the potential cost of a carry on when I purchased the ticket rather than surprise me with two $60 fees for my one carry on bag."
Cons: "I need you to confirm me whether I purchased a round trip or a one-way. When I got to the spirit counter in Cancun, the staff lady told me she could not find my name, number or anything that would let her know that I had bought a return flight to Atlanta on spirit airlines. I don't see how I could have made that mistake so please tell me if I did purchase a round trip ticket. To make a long story short, I had to purchase a new ticket on another airline in order to get home to Atlanta last night. Please communicate with me as soon as possible and clarify this mess. My email is firstname.lastname@example.org and phone is 662-352-1682. Thanks"
Cons: "The fact my flight was delayed, they wouldn't let me check in after their computers froze at the airport and caused me to miss the one hour before cut off time limit to check in. They made me take a different flight the next day and charged me a $25 fee to do it all because they wouldn't check me in and therefore had to miss my flight. The fee for having a carry on bag is redic since they have the room like any other plane for it in the overhead compartment. My new flight the next day was delayed also (over 3 hours) so I took another flight so I didn't miss my event. Spirit then cancelled my return flight days later because I skipped the outbound flight, they auto cancel all of your future flights. So I then show up in the morning to the airport not knowing they cancelled my flight, they don't tell you in any way, stranded and told I have to buy another ticket back for almost triple the price. The story goes on and on, absolute nightmare. I wish I would have known or gotten a refund to ease the blow."
Cons: "I would strongly consider adding warnings regarding spirit's iperation; I experienced 5 plus hours of delays on oak to lax flights; they aren't communicative, have horrible customer service and absolutely refuse to acknowledge they failed to meet even a minimum standard of care. One thing to have delays due to weather impacting all carriers; in this instance on both days all spirit flights were late, no other carriers impacted. I rarely respond to this sort of prompt but I fully expext at least a refund of my fare."
Pros: "We boarded quickly"
Cons: "The entire 1.5 hour flight. After a week ling honey moon vacation with my wufe in cancun, we were blessed to listen to 5 twenty something year olds discuss there latest and greatest bar hoping technique, drunkin excursions, and sexual escapades. It was honestly embarassing and at the same turn i purchased the upgraded seats to be away from non sense on the plane.. Those 5 stewards made my wife and i feel like we were sitting a bar poolside back in cancun on the strip. Not only that but these 5 stewards stayed in the very front of the plane, by my seat, talkin and eating their lunches the entire 90 minutes flight. Had this flight been longer than 90 minutes i may have actually said something to these vwry unprofessional new comers. Spirit airlines need to do some serious management control and better vetting of employees.. Will never fly spirit again. Seirously a very sad representation of their airlines."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Cons: "When buy through kayak link it takes you to the spirit page, where there's no spot to put in get TSA Precheck. When do all through phone, the boarding pass on the screen doesn't actually scan - only airline in the world where you still need a paper copy. After 50 mins in security line, the phone bar code didn't scan (can't use phone for spirit). Had to leave to get a paper boarding pass. Missed flight. I fly at least once a week every week. Have never missed a flight in my life (probably bc I had never flown with spirit before). Missed this flight! No refund, no airline credit (even if I got the airline credit I would let it expire to avoid flying with them again). Literally worst user experience I've ever had with an airline."
Pros: "Nicole at Spirit corp who reversed the charge."
Cons: "Kayak didn't mention the luggage charge at all. Then Spirit didn't send me the required email though I called twice so by the time I got it the charge was fifty BOTH WAYS. I got that reveresed by corporate but the ticket counter people were AWFUL and uncaring and not just to me. Everyone in line was saying they would never use Spirit again. One woman was charged eight dollars to get a seat next to her toddler! Awful gouging airline. It costs one hundred dollars if you don't know and bring a suitcase to the plane without paying days before!"
Cons: "Plane was downgraded last minute and because there were less seats about 40 of us had to be re-booked on a flight out the next day. They comped hotel + food + cab expense and gave a voucher for a free ticket that had to be used within 1 yr, booked within 60 days. But it was overall shitty experience. When I went to use food voucher the next morning in the airport Coffee Bean they told me they didn't take them. And the hotel wasn't too close to the airport so more time spent in cab plus the hotel was sub par."
Cons: "My Luggage was 10 pounds over weight and I was forced to pay an extra $55 on top of the 50$ I payed for my bag. The attendant placed a Red Tag on my luggage stating that the bag was "Heavy" when getting my bag from the baggage claim I noticed that my handle on the side of my luggage was completely broken, as of a worker tried to grab my bag only from that handle! Which would be wrong still on the Red Tag placed on my bag States you should pick the bag up while bending your knees! This is not a cheap bag!"
Cons: "No complimentary drinks, snacks, or entertainment. Even on a 4+ hour flight, the most they could offer me was a cup of ice. No water, juice, soda, pretzels, peanuts, etc. If you wanted ANYTHING, you had to pay for it. Also, they charge $55 to bring a carry on and $50 to check bags. On both departure and return, I tried to do self check in at the kiosk, but error messages came up both times (despite accepting and charging my credit card) telling me to wait in line to see a cashier. So trying to take initiative and doing self check in was a waste of time and I still had to wait in line afterwards. Very dissatisfied with my experiences on Spirit Airlines. Flight was also late to take off, but there was no announcement revealing to updated expected time of arrival."
Pros: "Plane has more leg room than most other airlines."
Cons: "General ticket prices are so cheap because the airline doesn't openly broadcast their policy about carry on and checked bag fees. These are more expensive than any other airline I've flown with. I've never heard of an airline charge for carry on baggage which was very disappointing to say the least. This flight was a basic "no frills" trip, meaning that you get the bare minimum snacks, with a tiny seatback tray that isn't even big enough to hold an iPad. Won't be flying with Spirit Airlines again."
Pros: "The crew was very nice and provided a bit of comedy whenever they were speaking on the intercom."
Cons: "We were flying from Cancun back to the states and had a 1.5 hour layover before our next flight. I have travelled abroad a few times and understand that customs can take a while, but the employees from Spirit that were trying to organize passengers entering customs were completely clueless about what they were doing. We ended up missing our connection and had to spend the night where we were. The only thing that was offered to us to help pay for the hotel was a voucher for the most expensive hotels in the area. Not only that but our carry-on bags cost us $200 for the entire trip, so make sure you take bag prices into account when flying with Spirit. Overall this was a very frustrating experience."
Pros: "We showed up to the airport for a flight from Oakland to LA and the agent notified us that our flight was cancelled. This was on December 23rd, and they told us they could put us on another flight on December 25th! We were returning on the 26th so that was entirely unhelpful. They said the reason for the cancellation was weather in LA. But none of the other airlines were having any issues with their flights. We were flying at 9am and there was rain in LA at about 7pm. They offered to refund us, which we accepted. I was expecting to have to harangue them to actually get our money back, but the refund came through unprompted about a week later. We did not get reimbursed for our cabs to/from the airport, or for the cost of driving to LA."
Cons: "We spoke to multiple attendants, during check in and during boarding, many of which advised us incorrectly. During check in, we asked a Spirit employee if our bag was considered a Personal Item since Spirit charges for carry ons. They advised that we would be fine, and that since it was our only item it would count as a Personal Item. Perfect. Then we finally board the plane and it turns out our only piece of luggage cannot be considered a personal item and demanded we pay $65.00 for the carry on. The fee itself is not the issue, the misinformation is my main complaint. Had the original employee told us the correct information, we could have checked the bag for $55 during check in, instead of $65! during the boarding process. Not to mention it was unnerving holding up the line to board as I fished out my wallet. Anyways, better communication is definitely needed at Spirit Airlines."
Cons: "I got this ticket thinking that it was the final price. I got to the airport, the counter folks were very un-organized and un-attentive, took a while to get to the counter. Then was told i have to pay $50 for checking in my bag, otherwise will be $100 at the gate!! Not wanting to miss the flight i did not argue and paid and went to the gate. I had no idea that the charge was this high. At the gate and in the plane there were many passengers with the same bag as I had!!!! The counter people did not tell me i can take it the plane, they forced me to check the luggage in :-( First and Last time on Spirit airline for me!"
Cons: "I don't mind the bare fare, a-la-carte pricing. Its different but once I understood it, I could manage. On my flight to Ft. Lauderdale from Denver, I witnessed a male flight attendant being exceptionally rude to every person passing him while entering the plane. He then proceeded to belittle and talk down to each customer he talked to about moving jackets and correct placement of personal vs. carry on items. There was plenty of room in overhead bins once the plane was loaded. This flight attendant, talked to people as if we knew have rule he did and if they didn't he became aggressive and rude. At one point an older gentleman in his late 60's questioned what the rude flight attendant was saying and the attendant snapped. He screamed at the man and then threatened to have him removed for challenging what he said. I was afraid to ask for water or to even stand up because of how your flight attendant responded to an honest question. I have been flying for 30years and have never experienced such vile behavior on an airplane. The male flight attendant had brown hair was around 6ft tall, not big but not in good shape and wore glasses. I hope that he never is able to threaten people in flight again. The atrocious behavior i witnessed, has me never wanting to fly with spirit again. On the way home from Mexico, our flights were timed 1hr apart but yet it took 2+ hrs to go through customs. Do to this poor planning on behalf of spirit, we missed our flight and had to spend another unexpected night in Florida. I incurred charges for taxis, hotels, expensive food and missing work. When I spoke with spirit staff members they refused to help. One suggested I should pay money for a new flight. Its took me 5 employees to finally find someone who offered to fix the flights for the next day for no extra cost. I was offered no compensation for my inconvenience and time."
Pros: "The crew was always attentive and responsive."
Cons: "It was very difficult to check in on line. it took me over one hour. Wanted to get my sits and when I took the option there was no sits to select even when paying for it. I checked my carry on and I kept having the offer to be part of the club to pay less for my carry on. I did not want to use the option but I keep being sent to that side. The same experience I had when tried to check in in my flight from Oakland to Chicago on Friday. since the web site did not let me check in I had to check in at the airport. There was an accident in the freeway and I ended up losing the flight from Oakland to Chicago because the website did not let me check in the night before. We arrived 45 minutes before the flight and they have the policy to check in 45 instead of 30 minutes before the fight like other airlines. We did not even get options or credit. We just had to buy another flight. It was a nightmare."
Cons: "When I see one bag per person, I assume it's like everywhere else and you have a personal item and one bag. So I had to pay $55 for my tiny suitcase to come on. Had I known, I would have packed differently. It got me so upset that I started to cry. Yes, I probably did not read carefully. But am I the only one to whom this has happened? I should have flown tried and true Southwest which does not nickle and dime you. Will know better next time. In all the trip cost me a lot more than I would have had I gone Southwest with a slightly higher fare."
Pros: "That there was a Virgin Loft flight club in the terminal, only used it because of the Spirit delay"
Cons: "Front counter is rude. I don't know if they just had a front counter person having a bad day but I've never experienced that with any airline. Then there was a flight delay of a minimum 2 hours due to a bad windshield? Great keep us safe, but good luck with finding someone at the gate or a service counter to give you an explanation of why it's delayed. Instead just wander aimlessly around the terminal looking for a Spirit employee. I then went to the Spirit website and it shows the flight as "on time", really?? At least give me an app or website that's accurate so I don't have to sit in front of the gate for 2 hours. When booking through Kayak there is no mention of pre-purchasing checked baggage so I was stuck with a $50 fee at the ticket counter! This is definitely not the "low price" airline unless you truly "travel naked". Save yourself some grief and ignore Spirit as a flight option."
Pros: "I was quite surprised at check-in to find that checking a bag cost $50 and a carry-on was an additional $55. I travel frequently and usually the first checked bag is free or $25, and a carry-on is free. I booked on Kayak and didn't see any notification that your additional fees were so much higher than the industry standard. It appears that your business model is to attract clients with low prices, then hit them with hefty additional charges at th airport, when it would be difficult for them to change plans. It worked this time, but I will never fly Spirit Airlines again. I suggest that you reconsider the way you treat your clients."
Cons: "I understand that Spirit intentionally gives minimal additives and services but I feel they can be a lot more transparent about what they do and do not provide. I felt very uncomfortable on my trip back for the following reasons. 1. Tray table was half the size as a normal tray table. I was trying to do work on it with my small computer and it kept falling off and into my seat mates lap. 2. There was a flight attendant named Duron who made a few comments that made me feel very uncomfortable. I felt he was inappropriate. When collecting trash he walked by my aisle and commented to the person next to me (he was reading the New York Times), "Anything about Trump, or Kill-her-y, Killary, Hillary in there?" And laughed. I was shocked that someone, especially a professional at work would say something so volatile and frankly, violent. On his second round he again came by and asked if "Trump was in the paper and worth reading. Killary in there? You can guess who I am voting for." While people in the back row laughed and the man next to me nervously laughed. I felt very uncomfortable and felt he was inappropriate. I plan never to fly Spirit again after this experience. I hope that you can address this issue with your quality assurance team and to Duron. It can't continue. Thank you,"
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Cons: "The staff was rude from check-in to on the plane. The charge for my suitcase and weight of bag was ridiculous and never have I ever paid that much for a suitcase. My bag came back broken and open and I am missing few things from that pocket. I am very disatisfied with your team and my customer service and extra fees. I will never fly your airline again and could have definitely flown cheaper with a different airline. I believe you should put in bigger and bold type that people can not include purse as carry on and backpack because I had to put my purse in my bag to check it which meant my bag weighed more costing more. My flight was more than an international flight which is absurd. Your website should disclose that information more clear."
Pros: "The staff on the flight were very nice."
Cons: "Where to start... I understand the concept of a base fee and you pay a la carte for everything else but this only really works for a single person traveling with a small personal item ONLY. You are literally charged for EVERYTHING. Which is mostly stated on their website with the exception of the checked bag and carry on fees of $50 and $55, respectively. Those fees can vary depending on who you ask....And even though they say you can save by using the kiosk ($20 to go to the counter), we ended up going to the counter anyway because the kiosk could not complete our transaction!!! On our return, we had to go through customs which requires you to get your checked bag (decided to save the $5 and check it on the way home), go through customs and then drop off your checked bag to continue your flight. Well, the Spirit representative decided it would be a great time to take a break and be completely MIA from their post. We had to go completely out of the terminal and back to a counter to recheck our bag. Resulting in a very close call on not making our connecting flight. The long and short of it all: We "Saved" $100.00 total on the initial ticket purchase. We paid over $220.00 ADDITIONAL to have our one carry on and sit next to each other ($20.00 each seat, each leg of trip). Never flying Spirit again and have been telling everyone not to. Bad Spirit!"
Cons: "We prepaid luggage on-line and the check in at counter still took 30 minutes because employee at counter couldn't see proof on her end that we had pre paid. We traveled with our three kids under 8 and they would do nothing to seat us next to each other. We couldn't check in on-line so we were considered late check in, despite checking in at the airport 2 hours before the flight. We boarded and sat on the plane for an hour then deplaned due to faulty weather radar. 3 hour delay. Still no help to seat our family together. Very swaying and bumpy take off and landing. Seats don't recline. No drinks or snacks passed out, only for a charge. Cheapest airline ever. Will never fly again on Spirit. Flight home also delayed over an hour. Oh, and luggage max is 40, not 50 lbs., and they charge per bag per direction. They also charge you to book seats next to each other, despite us booking our flights months in advance and checking in 2 hours prior."
Pros: "I am Physian, I arrived at Oakland airport at 1pm for my flight at 1:47pm, I could not print my boarding pass because of a stupid policy that states 45 minutes is the cut off. After a humble plea to the staff who were really sooooo rude especially the supervisor Maria, they told me there is nothing they could do. I was so disappointed cos I was meant to be on call. I had to but a last minute one way ticket with south west that was boarding in 25 minutes. ...experience was like night and day, better and more courteous staff. Anyway,I will never fly Spirit again. It's not worth it."
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Cons: "After realizing how much extra I was going to pay for "buying" my seat, boarding pass, and my luggage, my checked bag weighed 2 pounds over. Well, there's another $25. I was pulled for a second security check which I guess I can't blame Spirit for but only after getting to my destination tonight did I realize that something fell out of the bin when the officer took my things to scan it again. Good bye cute make up bag. The flight was delayed and the gate changed several times before we actually boarded. Seats were very crowded and you had no room to move. Thank goodness it was only an hour flight."
Cons: "This trip was lousy. The ticket taker called everyone up to board 45 minutes early and the plane wasn't ready to board. The on board process was lacking in courtesy. The seats are WAY too narrow. I had an aisle seat and the stewardess knocked me in the head every time she passed which was over 30 times. The pilot announcements left me concerned for my safety. The flight attendants were required to yell annoying advertisements for 15 minutes even though the flight is only 75 minutes. And some weird teen sitting behind me kept putting his head between his knees and head butting the back of my chair. Flight crew couldn't care less. The best part of the flight was getting OFF!"
Pros: "A good male flight attendant whose name started with M."
Cons: "I arrived at the airport more than an hour and a half before the flight. The wait for check in was incredibly long. It appeared that there were 5 employees at the counter but only 3 were checking people in. The TSA line was also very long and when it appeared that I was going to miss the flight, I expressed my concern to a Spirit agent who referred me to TSA who referred me back to Spirit. We were told we'd be re-ticketed at the gate. Finally, a large group of passengers who were in the same situation just moved to the head of the TSA line explaining our situation and enduring hostility from some of the other passengers. The gate was far away and I'm not able to run. The plane was held for us but the experience was MISERABLE. Spirit needs to have adequate staff to check people in and needs to press TSA to do the same. I've never had this experience on any other airline and I travel a lot and have for decades"
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Cons: "Because their ticket counter was backed up and the machines were not working I got my ticket late, because I got my ticket late me and 10 other passengers missed boarding. We arrived when the plane was still there and connected to the walkway. They refused to let all of us board even though my sister was told that they would hold the plane for 5 or more. I had to fly to San Diego and then pay for a new flight on southwest. SOUTHWEST IS THE REAL MVP. Take my advice, never fly spirit. Also, 50 bucks per luggage per way, so one bag totaled 100 to fly it."
Pros: "I arrived alive."
Cons: "Flight took off early and I was rescheduled to another flight missing a funeral. Spent 4 hours on layover in Vegas only to find out that flight was delayed for an hour. Spirit airlines charges for EVERYTHING including water and cary on."