|April||Best time to beat the crowds with an average 4% drop in price.|
|January||Most popular time to fly with an average 16% increase in price.|
Average price of a round-trip
|$447||(avg. price over the last 2 weeks)|
Good deal for a round-trip
JetBlue, United Airlines and Delta have all waived their change and cancellation fees on flights from Cancún to California. Confirm policies on booking site.
Alaska Airlines, JetBlue and Delta do not allow booking a middle seat on flights from Cancún to California.
The cheapest ticket to California from Cancún found in the last 72 hours was $102 one-way, and $80 return. The most popular route is from Cancún to Los Angeles and the cheapest return airline ticket found on this route in the last 72 hours was $85.
Aeromexico flies most frequently to Los Angeles from Cancún. In general, JetBlue, Delta and Korean Air fly the most to California.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "2 hour delay on take off"
Pros: "Fast flight"
Cons: "Blanket provided"
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Pros: "The crew and seats!!"
Cons: "Nothing! Everything was better than expected"
Pros: "Service with the attendants on beverages"
Cons: "Being delayed and bumped to another location..the flight was bumpy a lot..my hour and half lay over for the other location.."
Pros: "Everything was so fast!"
Pros: "Excellent service, friendly crew."
Cons: "PA system was awful when the captain spoke. It was very muffled and barely audible. If there had been an emergency it would have been impossible to get instructions from the captain. This is a great safety concern."
Pros: "On time. Leg room. Service."
Pros: "The option to have coffee."
Cons: "The lack of option to have a non-dairy creamer."
Pros: "Overall experience was good"
Cons: "Overall service"
Pros: "first class food selection: muffins and drip coffee. and water."
Pros: "Safe flight"
Cons: "Cramped seating."
Pros: "We got through the airport quick, they took my luggage when I had less than an hour to board, friendly crew."
Cons: "No complaints."
Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."
Pros: "Basically on time, fast luggage retrieval, clean bathrooms, great coffee, especially the brewed decaf."
Cons: "Should load plane from rear first Takes too long to load from front to back. Biscuits are awful."
Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."
Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."
Pros: "That we landed safely."
Cons: "They didn't feed us. Maybe 5 hours was too short. I downloaded the gogoentertainment app, but every movie I chose said that the movie already expired."
Pros: "the flight was smooth."
Cons: "I did not like how cramped the plane was."
Pros: "food and tablet for sale."
Cons: "Delayed both ways - very crowded."
Pros: "The service ,everything !"
Pros: "Flight was on time"
Pros: "Good landing, good boarding, smooth flight"
Cons: "The seats are so crowded now I can barely fit into them, and I am a thin guy of just over six feet tall. I get so cramped in that it gives me muscle cramps over the period of the flight."
Pros: "The crew was very professional and helpful."
Cons: "I found nothing to disparage on this flight."
Pros: "I liked how fast the flight was and how quickly everyone was able to board"
Cons: "I am tall, 6'4", so my complaint is the same with every plane I have been on. The seats are too close together, both the seat in front and the seat next to you."
Pros: "Flight was on time. Although I wasn't able to choose a seat when I booked my flight at least I got a good seat when I got to the check-in counter"
Pros: "Very friendly"
Cons: "Wait for cart to pass for bathrooms"
Pros: "Very nice and friendly crew, quick boarding. Food was okay. Overall a great experience, and always enjoy flying with Alaska over other airlines."
Pros: "Crew were very nice and helpful. They projected that they really enjoy their job and that made it a pleasant trip. We arrived early at our destination and great landing!"
Cons: "Food is okay and not much. The selection for those who want to eat healthier or have more is pretty limited. However, I haven't flown with any better choices on other airlines so hopefully the choices will improve."
Pros: "THE FLIGHT ATTENDANTS WERE VERY KIND AND READY TO HELP AT ANY MOMENT."
Cons: "tight seats"
Pros: "Staff were very friendly. They gave me a free in-flight entertainment ipad (normally $10) because they felt bad that there were multiple screaming babies on the flight and I couldn't sleep. Attendants came by multiple times offering beverage, which is great for a 5.5 hour flight."
Cons: "The flight before us was late coming in, not our flight attendants fault. But it took 45 minutes to board everyone on the plane. Just seemed very long. I'm used to flying Southwest which is known for fast boarding times."
Pros: "The service"
Cons: "The uncomfortable seats"
Pros: "Very comfortable flight. Great service as always."
Cons: "The boarding area in Cancun didn't have the normal Alaska boarding screens showing what groups they are boarding."
Pros: "Crew was awesome, very friendly. Pilot great at communicating, good snacks. Enjoyed the flight."
Cons: "The app for movies wouldnt download, the signal was too weak. Should have been communicated to download before take off"
Pros: "The flight attendants in first class were the best. Genuinely friendly. They took good care of us."
Cons: "The movie and other entertainment choices left a lot to be desired. And to have to pay to access the internet sitting in first class was disappointing."
Cons: "I didn't like the fact that the row where I was placed at didn't have reclinable chairs."
Cons: "No movie"
Pros: "I only rated the food as one star because you had to purchase your food. There was also no entertainment. The onboarding process was easy, I loved getting an email asking me if I wanted to check in. It made the process so simple. The plane was comfortable and clean. The staff were polite and professional. My experience made me want to fly Alaska again. I found myself reviewing in my head all the places Alaska flies for my next vacation."
Cons: "I don't appreciate being nickel and dimed with the luggage. The $25 fee should be built into the flight price. It makes me feel resentful."
Pros: "I like how the flights don't get over booked."
Cons: "I got and am still very sick from a whole family that was sitting to the side of me. They were coughing and choking and looked miserable I feel sorry for the people that were sitting in front of them that were getting coughed on I feel when someone showing that much sickness the flight attendants should I have them wear masks because now me and who knows how many other people got sick because of them or at least offer the healthy people the masks Nothing bad on the airline part but for the sake of their passengers that would have been nice ."
Pros: "Customer service"
Pros: "Nice staff"
Cons: "Airplane maintenance made us leave late so we almost missed our international flight with Japan air. Thankful Japan air waiting for us and Japan air rushed us through security to get boarded as quickly as possible."
Pros: "Awesome Crew with nice CLEAN aircraft"
Pros: "The flight and how smooth things went."
Cons: "They said go to c1. Then panicking me that I'm going to miss my flight at b3. We never fly so it was kinda stressful not being told to go to the right place because it got changed"
Pros: "It's was great and a awesome experience for my first time in a plane . The pilot the flight attendants were very welcoming and very professional."
Pros: "Polite staff. Clean plane. Quiet ride. What more could ask for?"
Pros: "Non eventful, took off late but landed early. Crew was cheerful, pleasant and helpful, Head rests nice improvement, The mobile video device rental is interesting, seemed difficult for the flight attendants"
Cons: "Very, very cramped seating, Opportunity to improve on temperature control of the cabin."
Pros: "I liked the free movie choices and the flight attendants were very kind."
Cons: "My seat was at the very end and I was planning on buying a chicken dinner but they ran out just as they got to me. If I knew they didn't have enough dinners I would have pre bought one. It did have the option when I booked the ticket but it did not say that they may run out. It was a non stop 7 hour flight, it would have been much better with food."
Pros: "Attendants were nice"
Cons: "Paying to check baggage"
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."
Cons: "Over hour delay on runway."
Pros: "Crew was fantastic!"
Cons: "the screen above the seat was broken and couldn't turn off it off. Was very bright for the duration of the flight."
Pros: "The crew was very kind, but the pilot did not inform the cabin what was happening often enough."
Cons: "There was over a four-hour delay to board and 2 more hours on the jetway before we took off. I ended up having to re-route through Long Beach and pay $75 more to get home."
Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"
Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Pros: "Good movies and sufficient leg room."
Cons: "We didn't even know we were boarding - our destination wasn't on the display board and you couldn't hear the woman announcing who was able to board. Very disorganized. We sat on the runway for a long time before taking off and we boarded the plan much later than the delayed flight time."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Cons: "JetBlue placed my luggage on the wrong plane. I had to wait 2 extra hours at baggage claim for another flight to arrive with my luggage."
Pros: "The crew was great."
Cons: "Almost a two hour delay to get on the plane. Then sat on the runway for 45 minutes. Ugh. Weather. So not your fault. None of our headphones worked -- we each had a different kind of headphones -- something wrong with the plug in? All 3 of us sat with our fingers on the plugs wiggling the whole time."
Pros: "Service perfect"
Pros: "The free wifi, snacks and service was awesome."
Cons: "I didn't like the food selection on the menu."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Our luggage came back broken (case cracked)"
Pros: "The entertainment was what I like most! Many other airlines do not offer this option or when they offer they charge you for it... jet Bleu has good entreteniment and free!"
Cons: "The boarding was not well organised and there was not enough space for hand lugged."
Pros: "Seats were comfortable!"
Cons: "I liked everything !"
Pros: "Earlier than scheduled departure. Quick assistance with wheel chair."
Cons: "Assistive device was off loaded a bit too late."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "There wasn't much to like. The entertainment selection was decent, but considering that it crashed continually throughout the flight, and then stopped working halfway through, selection didn't mean much."
Cons: "Wifi - didn't work the entire flight (nor did it work on my outbound flight either). Entertainment system - kept crashing in the middle of watching movies, and then ultimately stopped working altogether (with 4.5 hours left in the flight). The seats are TINY - I've flown Mint class several times, and while it's great that they've created such an awesome experience up front, the coach experience has REALLY suffered."
Cons: "We were delayed 4 times, had a gate change, were notified that the in-flight entertainment was not available, and waited on the tarmac for 40 minutes upon landing. Overall this was not the best experience with a typically very reliable and favorable airline."
Pros: "I got home safe."
Cons: "The flight was delayed 3 hours. Taken into account that are departure time our departure time was 730p and my arrival to LAX was supposed to be 1255am, delaying us 3 hours got me home at 4am!"
Pros: "Nice employees"
Cons: "Flight arrived on time but we didn't board until scheduled departure time. Seats are too hard and uncomfortable on the bottom."
Pros: "Free wifi, snacks, Dunkin Donuts coffee and movies. Friendly employees, clean plane. Made the six hour flight a breeze."
Cons: "Great flight all around."
Cons: "After landing we sat on the runway for one hour."
Pros: "Entertainment and free Wi fi. 1st bag free"
Cons: "Delay of flight, I was told by Jet Blue that booking via Kayak was why my wife and 15 year old son were put in 3 separate middle seats"
Pros: "The entertainment is a big reason why I choose Jet Blue over other airlines. Unfortunately, the movies did not work."
Pros: "Walking in to the Boston terminal was immediately relaxing. I got through the line quickly and once I got to my gate it was also very relaxing."
Cons: "Soba noodles were soggy, but not a deal breaker!"
Cons: "We were waiting on the taxieway for 45 min after we landed."
Pros: "On time and great seats, lots of room"
Pros: "Cabin crew was friendly and attentive, the "grab your own snacks" options were abundant, and always enjoy their DirectTV."
Pros: "Crew was very professional and friendly."
Cons: "Flight was delayed 2.5 hours due to maintenance issues."
Pros: "On time, pleasant crew, lots of legroom, what more can you ask? Free wifi maybe? Yep, got that covered too. Having the pilot welcome you onboard and wishing you thanks and have a great day - a nice touch. I am a devoted fan and will continue to be so."
Pros: "Excellent stewards!! Very friendly! Great snacks"
Pros: "First and foremost we made AMAZING time! Secondly the pilot was perfect in navigating through thebmidwest avoiding as much turbulence as possible from a major storm but flight was extremely smooth. And as always JetBlue's customer service is unparalleled."
Pros: "Non stop from Cancun to Orlando"
Pros: "The wifi is free. Video always works. Clean and spacious Love this airline!"
Cons: "The boarding process didnt make sense but not a big deal"
Pros: "Luggage came out quick for a change and the plane was new."
Pros: "JetBlue's in-flight entertainment options are the best out of all the airlines!"
Cons: "Legroom is tight especially if you have a bag on the floor in front of you."
Pros: "I really liked how organized the boarding process is and the plan certainly arrived more than 35 minutes in advance which is always a plus on my book."
Cons: "The IFE on board is super outdated. It fells like you're going back in time to the 90s which is very unacceptable these days."
Pros: "SAA didn't rebook my flight as I missed my connection and I was STRANDED in NY and had to purchase a ticket on Delta to get me home. Am absolutely disgusted by this"
Pros: "When we finally boarded."
Cons: "The unexpected delay on a beautiful day."
Cons: "LOST OUR BAGGAGE AGAIN"
Pros: "Flt was on time without any problems, I arrived safely."
Cons: "My reading light didn't work, on an evening flt. I got no sympathy from the crew was just told to deal with it. So the 4 hours of work I planned didn't get done. Tried to watch the in flt tv but the sound thru the headsets was horrible."
Pros: "I did."
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Very orderly."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Cons: "Delayed take off and waited for the bridgr"
Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "entertainment services"
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Delayed four hours"
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "On time departure, clean plane, competent and professional flight attendants, pilot announcements were clear and relevant"
Cons: "Check in took forever. Delta reservations made some type of mistake when they cancelled our flight to CUN and I needed to rebook the flight. It took the CUN counter agent about 30 minutes to correct their mistake. Then, as we boarded our flight, the bar code reader at the gate indicated another error that the gate agent took about 10 minutes to correct. CUN Delta staff was great and we appreciated the efforts they made to direct us around the airport."
Pros: "The only thing I liked was that I was one fight closer to home. This flight was awful."
Cons: "The aft lavatory had a broken seat lid so they took the entire lavatory out of commission for our flight, and our flight knowingly experienced ground delays so one lavatory for 100 people for several hours is UNPLEASANT. One crewmember was in a foul mood, and due to the lavatory issue, refused to let anyone use the forward lavatory while she was doing drink service, even during an emergency."
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "I liked the free in-flight entertainment - movies, music, HBO, etc. That was very nice and helped the flight fly by"
Cons: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."
Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"
Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."
Cons: "Spent 90 minutes on the plane before it even took off."
Pros: "The flight attendants were friendly and efficient."
Cons: "The flight was over two hours late because of winds in San Francisco."
Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."
Pros: "Have not flown Delta for some time and was very impressed. Definitely would fly again."
Pros: "Boarding was smooth. Service was friendly."
Cons: "flight delayed due to rechnical problem"
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Cons: "Delay 5 hr made me stress, coz have conecting flight 6 hr..running in the diairport for check in LA - Korea"
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "Hot inside the plane"
Pros: "Entertaining system was good but food and service was terrible"
Cons: "Food service seats were all terrible"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "The fact that we are now charged for baggage and seats similar to the economy airlines. Service is also noticeably worse."
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "very helpful flight attendant crew"
Pros: "Actually, I was upgraded to business. So that alone made it pleasant. But the fact that the plane was new was also nice and the flight attendants were very friendly."
Pros: "Different movie options"
Cons: "- Flight was late. They are always late. - At arrival in Cancun, the purser's announcement contains wrong local time. They announce 11:20 pm instead of 10:20 pm. Is it not supposed that they must inform correctly this important details?"
Pros: "Everything went according to plan. Really enjoyed the meal that they served. Other airlines offer a drink and a small bag of pretzels or a cookie. It was very nice to have a small meal. Crew and plane were top notch."
Cons: "My luggage was over the limit 3 lbs and I was not allowed to take out some of my stuff. They said I had to get out of line and take it out then back in line. It's really sad because I had waited in line for about an hour, I had been in an accident and was hurting and still had to pay because I couldn't wait in line again."
Pros: "Liked games on plane"
Cons: "It was Areomexico but really it was Deta. My husband travels with oxygen so we did what Areomexico needed but not what Delta needed. We did have a doctor note so that saved us. When we got to Mexicothey sails our liggage was not there because we were in the wrong terminal. No one spoke English but it was there because we were on Delta. When we left almost went to wrong terminal. If it is Deltal call it delta not Aeromexico."
Pros: "The flight attendants were very observant and offered to assist passengers even before being asked."
Cons: "The boarding process could be made more efficient."
Cons: "Terrible rude service, nobody could help me when I had all the following problems: -I didn't get the seats that where chosen and confirmed on ANY of my FOUR flights. -In my connecting flight to LA in mexico they made me go out of the connections area and re-check back in (as if I was checking in from my flight in mexico, which I had already done in Peru) and get searched again just to drop off a fragile bag. -Connecting flight to LA in Mexico they wouldn't let me take my carry on as a carry on even though it was within the size and weight, which I had carried on flight in my other three flights already with no problems. OVERALL GARBAGE"
Pros: "The flight arrived on time."
Cons: "People started to line up at the gate an hour before the flight as instructed. This is inconvenience to as it would be more comfortable to be sitting for that time. Yet the boarding process was much slower than other carriers. The crew was professional but not so friendly. The food and drinks were not served until an hour and a half after take off, half way through the flight. Food was not very good a croissant with a small piece of meat and a small slice of cheese in it. Once service began, those of us seated in the middle of the plane could not get past the carts for at least 30 minutes to use the restrooms. Overall, I expected more from the country's principle carrier."
Pros: "Nice smooth flight."
Cons: "What i did not like is my luggage got totally damaged. Both of my handles were torn of and I had nothing but the handle to roll the luggage on the top. I'm still trying to contact the airline. My luggage was new:("
Cons: "Left late and was dirty."
Cons: "Aeromexico tried to take each penny from you. They even tried to charge me for the second connection check-in luggage for a connection flight from South America (2 check in luggage allowed). Airport is a mess, service, food are poor, crews are not as professional compared to their US counter part."
Pros: "One flight attendant was very nice the others were snobby and rude."
Cons: "I didn't like how tiny the seats were. I didn't like the choice of food. I don't like how there was no room for my bags and my seat was close to the front of the plane. An I didn't like that things In my checked bagged were broken and spilled. My bag was packed tight and padded for the breakables."
Pros: "Me encanto visitar mi país de nuevo"
Cons: "La atención es verdaderamente buena"
Pros: "extremely impressed. just wow!!!!!!!!"
Cons: "They don't let me boarding because nobody told me that I need a transition visa and the result I was lost my flight and all my money it was a lot of money at least for me"
Pros: "It was just terrible ! I will never in my life flight with Aeromexico ever again."
Cons: "It was just terrible ! I will never in my life flight with Aeromexico ever again."
Pros: "Treated like a boss. I have never flown this airline before but I was upgraded to first class... maybe because I'm mexican? Viva Mexico!"
Pros: "I will never buy a flight with Aeromexico"
Pros: "Comfortable seats, good service, convenient schedule, personal entertainment available"
Cons: "A broader selection of new movies releases would be great"
Pros: "a very kind crew"
Cons: "everything on time"
Cons: "The crew and supervisor at luggage check in were absolutely terrible. They were rude, would not answer our questions, and didn't want to give us the time of day."
Pros: "Friendly crew, offered snacks and alcoholic drinks at no charge"
Cons: "Other planes were roomier... This aircraft was cramped. Flight was late leaving and late arriving."
Pros: "It is nice that food is served. Fruit is a good choice."
Cons: "Boarding and entry are terrible. They don't make any effort to get people on in an orderly way."
Pros: "Good movies and entertainment"
Cons: "All our flights were delayed. Also our flight schedule changed multiple times costing me extra money for a hotel. Unacceptable. I would avoid flying with Aeromexico at all costs in the future."
Pros: "I've flown this airline many times. This was the best! Great service flight crew excellent service, very professional and helpful. Very nice plane, think it is new. In seat entertainment and smooth comfortable flight."
Pros: "The check-in process was quick and they did give free inflight food."
Cons: "Plane was very cramp even on a paid seat. Things on the 737 were visibly dirty and items were not repaired. Seats comfort was not good at all."
Cons: "Aeromexico gave us problems shortly after tickets were booked 10 months before travel. Multiple flight changes happened with no notification over a period of 8 months. In calling the company pre-departure, I discovered yet another change had happened and spent nearly 2 hours on hold awaiting clarification. I was told I would be contacted within 48 hours. When that didn't happen, I called again. More hold time. The second agent could find no record of the first conversation. Ultimately settled for a bad compromise (no choice really). Online check in was impossible as the flights were operated by Delta and the system wouldn't recognize Aeromexico record locator. We did get to Cancun but Christmas Day return marred by a canceled flight. It took nearly 2 hours to resolve at the airport, with a booking on United. No offer of compensation, nothing but a "thank you for being patient." I will never book travel through Aeromexico again. Ever."
Pros: "Nice crew and staff on the ground."
Pros: "The help from bogota airport was incredible They help me to get on time on my flight"
Cons: "Mexico City airport is a disaster They change the flights gate every 10 minutes they don't even know where the flight is going to get transfer Guadalajara airport same situation flights got delay over 2 hrs. No reason or why this happens was told to the passengers Also they put a small quantity in the bus to get to the plain. They keep us inside for almost 40 minutes whit out any explanation I will never get a plain ticket whit Aeromexico Also plains are not in the best shape either seat doesn't work"
Pros: "Flight crew and stewards were attentive and kind. Seat space on Boeing from LA to Mexico City was good. Ride was fairly smooth from LA to Mexico City."
Cons: "Kayak listed the ticket price at one rate, then when redirected the fees go up by another 100+ dollars! When we purchased the tickets, we were redirected to purchase through airfare.Com -- most unprofessional group I have ever dealt with! Our itinerary changed multiple times with various threatening emails that we must respond and accept new flight arrangements or else we will not have any flights and we'll be charged exhorbanaent fees. I tried cling and got reps that spoke little to no English and we're incredibly rude. We wold respond to the emails and still get more and more threstening emails. We were very concerned that any of it was legit. Kayak wanted nothing to do with it past advertising one price only to support a group that charged more. Such a scam. We had problems with the boarding passes printed. The first flight the staff was prevented from printing our tickets. They never told us why. Then for the second flight they called us to the boarding counter and required our tickets be reprinted. It was a bit of a hassle, but not earth shattering."
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "THAT IT LANDED"
Cons: "CHANGING PLANES AND TIMES"
Pros: "The airplanes are (the new planes) are comfortable, nice, clean, have entertainment which is great. the service was just OK- The food is terrible"
Pros: "Clean and modern cabin. There seemed to be more leg room than on other aircraft, maybe due to the fact that the seats were not as bulky. Flight crew very nice and professional. On time departure and arrival."
Cons: "I was annoyed that I could not check in online or at the check in kiosk at the airport terminal. My family and I travel with carry on luggage only, but we still had to wait on a long check in line to get boarding passes even though we were not checking any luggage."
Cons: "Crew wasn't pleasant"
Cons: "Aeromexico failed on checking, failed on departure and failed on arrival. We arrived to LA with 3h delay and nobody assists us with our connection flight. We were first time in LA and we had to pickup luggage, to pass customs and to run to other terminal by 40 minutes."
Pros: "Arrived 1:30 hour with carry on before the flight to check in, the self check in me send me to an agent to get a boarding pass, there was 4 lanes, check in on one the agent ask me to go the the other lane after half hour wait, then on the other lane the send me to the third and by the time I get to the agent about 40 minutes before the flight, they told me that the flight is closed and I had to buy another ticket. As it was the last flight of the day I had to spend the night in the hotel airport at my expense $210 and book anothe flight in the morning with United at my expense $262. So bad service!!"
Cons: "This flight was delayed by more than 2 hours which resulted in missing my connection flight in LAX. The reason given to me by Aeromexico was that the airport was closed in the morning due fog, that caused all later flights delay. My flight however was scheduled at 18:45 pm ! We were waiting at the gate for hours. First delay announced was departure 19:15 Then they told us delay was going to be for another 15 to 20 min Then they announced departure 19:45 The plane left Mexico 20:45 No delay certificate was handed over to me, even I had specifically asked for it in order to help to manage my connecting flight in LA I am very disappointed by the way Aeromexico handled this."
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Cons: "Had to buy another ticket"
Pros: "Everything was great!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
Pros: "The leg room in first class."
Cons: "Meal was not good."
Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."
Cons: "Took my bag for no reason, I flew there with it."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Cons: "Ticketing agent was rude"
Cons: "Missed Connection."
Pros: "Great service!"
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Pros: "Flight was early both ways. Pleasant experience"
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "Smooth boarding"
Cons: "No entertainment"
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Cons: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Fast shuttle to our hotel"
Pros: "Nothing at all."
Cons: "Flight was canceled... apparently they won't be able to get me home until 24 hours later than I was scheduled to get there. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around."
Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."
Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"
Pros: "Wanted more polite crew"
Cons: "The lady was rude need more skills"
Pros: "Airline crew made no attempt to help the passengers on board who had connections flight to leave air craft before other passengers."
Pros: "Nice flight. Nice aircraft. Very nice flight attendants. Thank you."
Cons: "No issues at all."
Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."
Pros: "I like the crew they are very warm and inviting"
Pros: "Very simple transfer by bus to another airport location Left about on-time Landed on-time--very fast flight to San Diego Pleasant crew Spacious seating area"
Cons: "Nothing--it was all good"
Pros: "We flew a new A321 with all the whistles and bells. Entertainment was great and the flight was excellent."
Pros: "Crew was very friendly."
Cons: "I paid for Business class but check in agent did not give my bags a Priority tag so my bags were last to arrive at baggage claim. Almost missed connection. Flight attendant inattentive to my section of Business class."
Pros: "The crew was awesome. For a short flight they were able to get my drink and multiple refills while providing a service in coach."
Cons: "The major issue I have is with the horrible snack basket. On shorter flights when meal service isn't practical, AA uses a snack basket. However the basket is low quality food and is the same thing whether morning or evening flight. Who wants potato chips and popcorn on a 6:00 am flt."
Cons: "they didn't even serve a snack, let alone a meal!"