Daily cleaning, installation of cabin HEPA filters on flights from Cancun to California
Alaska Airlines, Delta and Aeromexico have all waived their change and cancellation fees on flights from Cancun to California. Confirm policies on booking site.
The cheapest ticket to California from Cancun found in the last 72 hours was $130 one-way, and $220 round-trip. The most popular route is from Cancun to Los Angeles, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $93.
American Airlines flies most frequently to Los Angeles from Cancun. In general, Aeromexico, Alaska Airlines and JetBlue fly the most to California.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to California.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to California is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to California with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to California up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight."
Cons: "All-in-all, things were great!"
Cons: "Better cleaning in the seats, there were crumbs and trash still left"
Cons: "Variety in snacks"
Cons: "Alaska Airlines is always a great experience"
Pros: "The crew was super friendly. Flight was on time and landed early. Flying while the sunset is happening is amazing... nature's entertainment"
Pros: "Seat comfortable. Appreciated the amount of space beneath seat in front of me. Made storing my personal item easy and I had enough leg rpm; didn’t feel cramped. Crew was. Professional and informative."
Pros: "Love the coffee cookies."
Pros: "Seats were great."
Cons: "Food was less than acceptable. Service could have been better."
Cons: "It seemed as if the pilot didn’t know what he was doing Made us vomit"
Cons: "My flight from SNA to SEA was also on Alaska ut this plane was a downgrade. No inflight entertainment in the seat back, not the relaxing pink lights, less comfortable seats. There was also an altercation between passengers in my row. Made the flight very uncomfortable."
Cons: "Small plane, fully booked so they made me check my carry on. No one really seemed like they liked their job with the exception of the woman boarding us."
Cons: "No problems at all but flight was rerouted to San Jose"
Pros: "Features was nice crew was great"
Pros: "Service, airport, and ease were great."
Cons: "Gate location for Alaska Airlines was confusing at SJC (San Jose Airport), and they closed the doors early, so I barely made it in time! Is Alaska Airlines in two different terminals?"
Pros: "Over all quick experience"
Cons: "Don’t really lnow"
Pros: "Crew was very friendly"
Pros: "Flight was fast, crew was pleasant, and pilot was good at communicating delays."
Cons: "Children were pretty annoying, but that's expected. Maybe a coloring book should be offered like when I was a child. Biscuits are meh."
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "Crew was very polite and accommodating."
Cons: "Seats and aisles are ridiculously close together and chlostophobic. I was in an aisle seat and was constantly being bumped by the carts, crew and passengers even though I had my arms within my seat area."
Pros: "Ease of boarding"
Cons: "Paying for baggage"
Cons: "The staff was great and checking in was simple."
Pros: "Boarding was easy. I didn’t have food or drink so I couldn’t really rate it"
Cons: "Landing was bumpy"
Pros: "Quick flight Good selection of entertainment Being able to text your friends is really nice"
Cons: "Waited for an HOUR in the plane for some paperwork. First we waited like 15 min for the first set, but it was the wrong one (missing some key verbiage?) so we had to wait EVEN LONGER for the correct paper to show up. Get your damn act together, Alaska. Luckily we had some tailwind so we only arrived 20 minutes late... BUT STILL."
Pros: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Cons: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."
Cons: "Overbooked almost didn't get a seat even though I bought tickets months ago"
Pros: "Friendly crew and we appreciate the in-flight entertainment"
Cons: "Super crowded flight, but not much we can do about that."
Pros: "Large snacks"
Pros: "Very pleasant flight attendants."
Cons: "Having to pay for own transportation and time to San Jose when flight was supposed to be out of San Francisco."
Cons: "No entertainment on board"
Cons: "Did not like the rates for wifi. First r such a short flight it should be FREE."
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Pros: "The crew was really nice & the Alaska check in was really helpful tp make sure I went to the right area."
Cons: "Was one of the first ones there. When boarding they started to to load from backto front. After they called the back from rows 20 & beyond a few mins later a whole group of people came running over & got in line, then another wave of people came running over & got in line. Then they called for the rest to board but there was only about 5 people. So we ended up being the last one on."
Pros: "The crew were even more friendly and chatted with me, the flight was more empty so I had an entire row to myself and was able to sit near the lavatory. I was ablessed to watch "Hidden Figures" during the flight, a movie I had been anxious to watch but had not had the time. And the coffee was delicious! Whenever I make my own travel arrangements I always fly with Alaska!"
Cons: "Bit of a bumpy ride due to some turbulence, however that cannot be helped."
Pros: "apparently alaska is doing a new thing where they promise to have your luggage to the claim within 20 minutes of parking at the gate (or you get discounts for future transactions w/ alaska.) i timed it on my phone: it took us about 16 minutes to get to the claim after parking, and sure enough our luggage was waiting for us - not bad alaska!"
Pros: "The crew was very friendly. ..."
Cons: "I gave up my seat for a family to sit all together and attendant at the counter said that I would get an email & money.... So far have not received anything."
Cons: "It was a bit cold on the plane but it was a smooth flight."
Pros: "Friendly Crew! Comfortable Seating! Genuine!"
Pros: "Crew separated materials for recycling upon collection (cardboard, cups, trays)"
Cons: "Very limited film/tv selections"
Pros: "On time, pleasant staff on flight Airports were great -- SNA and SJC"
Cons: "Put my family in seats all over the plane. I hate that."
Pros: "The defective hydraulic pump was replaced efficiently and worked. Very much liked landing at Orange County airport. Very easy airport to navigate."
Cons: "Being delayed by an hour."
Pros: "Sonoma county airport is the easiest airport to travel through with the friendliest TSA and airport employees. I got there 40min before my flight where I checked my baggage, went through security, and had 15min to spare before boarding."
Cons: "The main terminal could really use some love. It's just a bungalow type of room with a vending machine. I really wish they had tables with chairs and a way to order a drink/food via the restaurant that's outside the terminal. This isn't a huge deal considering the airport itself only does one flight at a time so getting through security is easy. Just check any baggage you're not carrying on and go to the restaurant. About 20-30min before the flight go through security (5min process and they're probably still 10 min from boarding). It's one plane so it's easy to get through security and To get on the plane."
Pros: "That my seat was one of the first rows to board after 1st class and club members. Also liked the power outlets at every seat."
Cons: "No complaints."
Pros: "Friendly crew, quick loading."
Cons: "Seats keep getting tighter and shared armrests are difficult with adults sitting next to each other. Very slow unloading. Too many people using overheads since you started charging for checked luggage."
Pros: "The flight departed on time, as well as my first flight, which was very satisfying."
"The flight was ok, the baggage claim took almost 2 hours. :("
"Annoying that every short flight is delayed over 40 minutes consistently . Why am i taking a 1 hour flight when it becomes two hours plus airport and uber time? Maybe we should all just drive??"
"my row of TVs didn't work"
"Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do"
Pros: "The crew was so sweet."
Cons: "There were no updates on which group was boarding. So everyone just jumped in a line and had to figure it out."
Cons: "Missed this flight by a few minutes because the previous JetBlue flight was delayed by about 30 or 40 minutes. It would have been better if the connecting flight could have waited a few minutes, then about 8 or 10 of us wouldn’t have had to have been rerouted and spend nights at the airport."
Cons: "Seat 14A had malfunctioning audio and the internet connection made it hard to stream"
Cons: "the flight was 2 hours delayed but the staff continuously kept us up to date"
Cons: "The stewardess could have done less talking over the plane intercom"
Pros: "Purchased even more space seats. Unfortunately so did a family with a screaming 2 year old. She screamed the entire flight. It was awful."
Cons: "Cancun airport was an unorganized mess. Purchased even more space seats and was assigned to board with group e instead of the usual group a."
Cons: "It was a 6 hour flight and I didn’t know only 2 snacks and a water were available on the plane until I got to the airport. Almost everything was still closed at the airport. We were quite hungry and thirsty."
Cons: "First time flying with JET BLUE Loved It"
Pros: "I liked the male flight attendants on my flight. They were nice and cheery and was always willing to help. The inflight entertainment and WiFi was great. The snacks were also good."
Cons: "I forgot to the flight attendant’s name but she was quite rude. I traveled with an infant who required warming up of her milk in a bottle and I would ask for hot water and she failed to bring it over. I requested hot water twice. Initially when the plane was taking off- she stated she cannot bring anything while the flight was taking off but even after take off and in cruising altitudes she did not come over until we rang the call bell and another flight attendant came over. Second time mid flight we happen to ask the same flight attendant for hot water as she passed by— she nodded her head but again never returned with the hot water. Again I hit the call button and another attendant came over and gave me water. I felt that she did not like attending to the flight guests and always seemed to give an attitude. I understand traveling with a child may be hard for others, but imagine the parents who have to care for a starving baby. The flight was also a bit too warm."
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"
Pros: "Comfortable roomy seating, very clean plane... This was my first time flying jetBlue and I was very pleasantly surprised at the quality of everything. I will definitely fly with them more often!"
Cons: "Honestly nothing... One of the best flights I've had"
Pros: "A 6+ hour flight is always tedious but jet Blue is always the best option, with live tv and a good supply of movies and snacks."
Cons: "Quicker departure, 20 minutes on the tarmac, but that’s not the airline fault...FAA Boston"
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "Great crew. Mint experience is fantastic, actually great airline food. Better than any other domestic first class. Free internet!"
Pros: "In flight entertainment was great"
Pros: "The crew was very nice."
Cons: "My video screen did not work so I couldn't watch anything. Then when we landed we had to wait an hour on the tarmac before we could get to a gate."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Gabe me a free wine"
Pros: "Friendly crew. Extra snacks and drinks were a big plus on a long flight."
Cons: "There were not enough people that checked their carryons, which lead to a long delay in boarding. Jetblue people should have demanded more checked bags to avoid a long delay in boarding. The flight was painfully long due to snow, which is understandable."
Pros: "Best food and entertainment availability"
Cons: "When we arrived from hawaii to SFO airport we had to exit in order to get our tickets for our next flight (SFO to FLL) and we had to go through security again for this reason. No one around to help, we even called from one of the airport telephones but no one answered."
Pros: "I like the comfort of the flight and the kindness of the crew"
Cons: "I'm disappointed that my carry-on has been charged like a suitcase, that has stolen time to reach my booked house in the city"
Pros: "The flight was smooth, efficient and friendly crew. For a 5hr flight, the snacks were very sparse."
Cons: "A full meal"
Cons: "Entertainment controller was broken"
Pros: "The flight was comfortable enough once it got going after a 5-hour delay."
Cons: "Flight from FLL to SFO was delayed by 5 hours due to a technical issue with the plane. Upon arrival I received an apology email from JetBlue and a flight voucher. However, I will also be filing a claim with the airfare app to seek reimbursement for the enourmous inconvenience this delay caused."
Pros: "I liked that they offered quality and complimentary snacks and how they didn't make a big deal if we wanted like 2 tob4 servings of water as i get extremely dehydrated. Staff was friendly and their boarding times and door closing times were clearly printed on the b pass which i appreciated. If only their frequent flier numbers were partnered with more programs. Seats were clean and were connected so you cpukd watch tv and recharge your phone. Good variety of movies!"
Cons: "I think they charged for blankets but at least it wasnt freezing like AA"
Pros: "Not much"
Cons: "Boarding is a free for all. The extra room seats I paid more for had no storage nearby. The WiFi stopped working an hour into the flight. You have to pay for headsets to listen to the entertainment (or bring an old set with you. Your newer headphones won’t work nor do wireless). If your flight is an hour and a half late, would be nice to offer at least one free drink."
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Pros: "I love JetBlue's hot towels at the end of long flights. I also love that the have free (Good) snacks. They do have considerably more leg room and bigger seats, and the free WiFi is fabulous!"
Cons: "The cleanliness of the plane in general could've been MUCH cleaner, but I understand that with quick turnaround times and getting in and out on time this is difficult. The air temperature was inconsistent sometimes too cold, sometimes too warm which made staying comfortable difficult. I wish they had more fresh options on the later leaving flights. Also, two of the crew members were SUPER chatty all throughout our evening flight and I could hear them through the earplugs."
Pros: "The boarding was easy, the legroom was great for economy, the service was straightforward and the price was fair."
Pros: "Smooth flight everything moved pretty timely"
Cons: "Check in was a little hectic"
Pros: "I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way."
Cons: "1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety."
Cons: "Delayed and departure time changed but wasn’t reflected until I was at the gate. They also changed my seat from the front to very back of the plane"
Pros: "The in flight entertainment was awesome. They have free WiFi, Direct TV, XM radio and more."
Cons: "The flight was so uncomfortable. It was hot in the cabin, and the seats seem to be even more uncomfortable than other airlines. Our backs and butts hurt, and nobody was able to get any rest."
Pros: "Flight was delayed over an hour, I missed my apointment rendering my trip useless and now a waste of money. This is not the firat time, I will not be using Jetblue in my future trips."
Pros: "Amazing service from start to finish, movies for really long flights, comfortable seats and always a pleasurable experience :)"
Cons: "Leg room is tight but I can live with that"
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "fee movies"
Cons: "couldn't find the movie that I started watching on my previous flight"
Pros: "Timeliness, crew courtesy."
Cons: "Chatty girl next to me on cell phone pretending to be a big shot. Our lite didn't work. Seemed like old, old plane rattling"
Pros: "2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out"
Cons: "The crew"
Pros: "Again the on board crew was very helpful and were willing to vouch that the plane had mechanical issues not weather issues when the gate agent in LGB tried to tell me that I would not get reimbursement for ground transportation to get from San Jose to San Francisco. So the good is that JetBlue did reimburse me for the LYFT I had to take to San Francisco."
Cons: "Well I arrived in San Jose, not San Francisco. So I arrived 3.5 hours late. Also, I did not appreciate when the gate agent told me that I could not be reimbursed for ground transportation because my flight was weather delayed not mechanically delayed. I understand that he/she may not have known what was the issue with my original flight out of Salt Lake. But, telling me that I would have to pay for ground transportation at 1 am to get the last 30+ miles to my destination made me really worried. If he/she didn't know and didn't have the time or resources to figure it out, I would have preferred if she redirected me to someone else or a phone number or email."
Pros: "Crew were great, boarding process was good too. Great snacks and overall a good experience."
Cons: "The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable."
Pros: "The seats were comfy and roomy. Getting snacks and a drink is nice. The staff was all very nice. It was a very reasonably priced flight and I like that a lot."
Cons: "It wasn’t bad but the movie choices weren’t great and the screen would be nicer if it were a little clearer."
Pros: "Entertainment and timeliness of the departure and arrival."
Pros: "This was my second time ever flying JetBlue (the last time I did was maybe 5-7 years ago). I forgot what a pleasure it is to fly JetBlue! The service and amenities are similar to Virgin, not the mention, the snacks are awesome! I will definitely keep this in mind for future travel. Thanks, JetBlue!"
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
"I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received."
"Really accommodating staff, and on flight amenities. I would fly with Delta again."
"Check in in Cancun took at least 2 1/2hours standing in line at Delta."
Pros: "Quick flight with basic service."
Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"
Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Pros: "A330 plane. I love widebodies"
Cons: "Be ontime"
Pros: "I would like to have ore of a grace period to check baggage."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Cons: "Rude crew. Dirty plane."
Cons: "No wifi"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Cons: "My first flight (leaving very early in the morning from Burlington VT was delayed several hours because a ground crew member forgot to put the heater on the plane the night before. Because of this delay I missed my connection and instead of arriving in San Fran at 10am, I arrived at 6pm and missed the whole first day of my trip and was exhausted cause I got up at 3am to get to the airport to a frozen plane that was not ready to fly for a few hours during which I could’ve stayed in bed."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Nice crew"
Cons: "Delta always delivers!"
Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Good movies; nice crew"
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "Force me to take a bad seat"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Pros: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Cons: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
"More online available content would be nice"
"It was better than I expected being a budget airline. Seats were comfortable, the flight attendants were nice, and the pilots had a smooth take off and a gentle landing."
Cons: "We have flown with Sun Country several times and it is always a great experience. In my opinion there are two things that can be improved upon. First thing is pricing for baggage. It is the same price for the first checked bag or a carry on. $30. I think a carry on should be half the price of a checked bag. Second is the on flight WiFi. It didn’t work on our departing flight or our return flight. That’s not good service. It sends a message that the airline doesn’t put a high priority on operability or maintenance."
Pros: "Good crew. Good pilot."
Cons: "Other flights I've been on included a snack. Also, there were very few in flight movie options on the Sun Country app."
Cons: "The worse"
Pros: "No delays. Plane took off and landed early. Not sure about the wait time on baggage since I only had a carry-on. The flight attendants were professional. Served drinks."
Cons: "No tv screens or any other form of entertaiment. No real coffee. Just instant powder."
Cons: "A small child got sick in the check-in line. Passengers was forced to wade through it as no one ever came to disinfect. Line was long and slow with only two gate clerks. New charges for carry-on as well as checked baggage is ridiculous. Return flight was over two hours late. Sun Country takes the prize for the least leg room in the industry."
Pros: "Not much."
Cons: "I asked the flight attendant if after takeoff we could move to a better seat, he said yes, thinks for asking. Five minutes later, the same guy announced that if anyone would like to change seats after takeoff they are welcome, but not to get up until the seatbelt sign was off. A coupe In front of us jumped early and didn’t wait for the light to go off, the attendants did nothing about it. No integrity. I was sick that day and also being 6’ 5” I needed some room to relax. Flying Sun Country was a ONE SHOT AND DONE. Never again."
Pros: "The airplane was spacious."
Pros: "Got me home safely. Reasonably priced!"
Cons: "Took off 20 minutes late, landed over an hour late. How does that happen? $14 for entertainment is just too much"
Pros: "The service we received from the beginning was outstanding. My husband required a wheel chair assistance and the agents we so helpful from the get-go they also made sure we were in the 4th row for convenience and comfort for my husband.He has had a shattered hip due to an accident along with 2 surgeries requiring a hip replacement. IT was so refreshing to receive the quality of service.Rene was so pleasant as well and so helpful ,he was our wheel chair assistant . HATS OFF TO YOU AGENTS AT SUN COUNTRY IN CANCUN. JOB BEYOND WELL DONE. sincerely, Renee and Brian Schroeder"
Cons: "Still mad about the and extremely uncomfortably seats. Luckily return was nearly empty."
Pros: "Boarding process was smooth, appreciate the direct flight, especially during the winter months. No delays."
Cons: "Seat support and comfort could be better"
Cons: "Seats were tight, couldn’t get legs under seat in front of me without lifting up arm rest."
Pros: "Easy and out of terminal 2 in minneapolis!"
Pros: "Very pleasant. Good service. Comfortable. Clear communication given by the attendants and crew. Helpful. Keep doing what you are doing. Don't change a thing... and I'll see you again for all my future flight needs."
Cons: "delayed flights"
Cons: "I purchased 2 tickets at the same time but did not find out that the seats were not together until we checked in at the airport. May be my fault but we had to pay extra to occupy Emergency exit seats in order to sit together. May want to send reminder about check-in policy prior to flight or after tickets are purchased. Also mention the luggage fees."
Pros: "The flight crew were great. The flight was fine. No delays going to Cancun but a 20 minutes delay coming back. Which was fine. Overall this previous trip was a 4 stars."
Cons: "Water and sodas are free but not snacks. Seats are uncomfortable and skinny."
Pros: "The crew was super nice and enjoyable. The captain was funny, too!"
Cons: "Got stuck in seats that didn't recline. Very uncomfortable. No inflight entertainment unless I pay $12? Don't even get a snack anymore either on a $500 plane ticket. Big bummer!"
Pros: "Accommodating with my wedding dress I brought on as a carry on."
Pros: "Non stop"
Cons: "No wifi, one restroom for full plane,"
Cons: "I was the only passenger to pay for exit row. The crew allowed the seats around me to fill with other passengers who had not paid to upgrade."
Cons: "On flights that long there should be a free movie."
Pros: "Staff was helpful. Flight was fine."
Cons: "Need to offer meals."
Cons: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."
Pros: "Flight on time. Very uneventful. Just how I like it. Good leg room.Direct flight."
Cons: "No free snacks."
Cons: "extremely warm"
Pros: "Boarding was easy and seamless. The crew was ok but not overly friendly. Complimentary soda, water and coffee but no crackers, cookies, nuts erc"
Pros: "Not much at all."
Cons: "Return flight delayed to combine with other later flight. Then they up'd the departure time of new flight by 40 minutes at the very last moment. Most people had no idea that departure was moved up or that boarding had started. They started to threaten to depart w/o passengers not yet at gate. VERY POOR customer service. Only one working bathroom in the back of the plane."
Pros: "Timeliness, amount of space w/ seating"
Cons: "See previous"
Pros: "Very pleasant crew members; helped me deal with some disability issues without problems. I'd say rating should be VERY good (no category for it). Seats were a little uncomfortable. Thank you!"
Pros: "Staff did their best for us. We arrived too early for our flight, but because of my wife's knee operation, they gave us early boarding passes and a gate to wait at. When the gate changed, they sought us out and informed us. Very nice of them. Too bad the gate changed again! There was a wheelchair waiting for us in MPLS to transport my wife. We were placed in more roomy seats at the front of the plane for the flight because of her handicap. Much appreciated. Stewards were friendly and professional. Going to Vegas in two weeks with you guys. See you then."
Cons: "We had three gate changes. Announcements were unclear. Gate changes were not posted on the monitor at the airport. The last change was acquired by word of mouth. Plane was a little behind schedule. Really not much to complain about!"
Pros: "The flight was not very full, so it was nice to have some personal space. However, the individual seats are very small."
Pros: "I have never been disappointed when flying with Sun Country. It's affordable, and almost always never a long line when checking in! Also, the seats on the flight are comfortable and the flight attendants are always very sweet and helpful. I would fly with Sun Country again."
Cons: "I wish Sun Country had an app to easily check in for flights, pick your own seats and keep up with flight status! How convenient is that! ;)"
Pros: "Friendly staff"
Pros: "Legroom is good. Seat size was ample. Overall customer service friendly. Toll free customer service rep was great in assisting with luggage issue."
Cons: "Luggage did not arrive on our flight even though we checked in early. As it was a known fact it was not on flight I feel they could have let us know prior to flight landing and we would have avoided the luggage carousel and gotten paperwork completed earlier. Luggage was delivered to our hotel same day but we still lost a day of vacation due to the wait."
Pros: "Same as the previous feedback"
Cons: "same as the previous feedback"
Pros: "it was great experience , i was offered a first class upgrade at a very reasonable price,,"
Cons: "We were delayed going to Cancun ans again on the return. Hours in an airport is miserable."
Cons: "Three hour delay, no offer of anything like snacks or meal vouchers"
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Enjoyed the flight because of the wonderful crew"
Pros: "The crew was amazing! They made the entire process very easy & painless."
Cons: "The airplane was quite humid. Granted, we were in Mexico in July, but it made the ride somewhat uncomfortable. Since the flight was only an hour and a half, it didn't give the cabin much time to cool down."
Pros: "On time! Didn't lose my bag! Plenty of leg room!"
Pros: "They acted like a normal professional airline, no clown routine or crazy charges. When buying snacks the flight attendants were generous in rounding down or adding a free beverage. Generous carry on bag policy; they allow normal sized carry on luggage, instead of having an undersized cage at the check in area to shame you and charge you extra (or make you buy a special sized bag). At the gate, they asked for volunteers to gate check carry on bags, rather than forcing it upon people."
Cons: "Website problem. Could not purchase bag in advance through website (option was grayed out), and was charged an extra $5 at the ticket window. May have been because it was international flight."
Pros: "Great seevice"
Cons: "Se got What airline ofertes. Se are ok"
Pros: "It was all excellent"
Pros: "The seat was the most uncomfortable seat I have ever sat in, almost unbearable."
Cons: "No food option on a over 5 hour flight was no good."
Pros: "Apart from the boarding process the trip was great."
Cons: "The airport had us board at a gate where we had to go outside in the rain without any warning. Many of the pasengers were families with small children and dressed for the sunshine and no coats or other protection from the elements. There was no warning from WestJet or the airport in the process from booking to checkin."
Pros: "The pursar was super. She joked around with the passengers to make them feel comfortable"
Pros: "more food choices"
Cons: "There's more snack."
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Pros: "On time, fast flight."
Cons: "There were some very obnoxious other passengers and the flight crew only reminded them once about using headphones for watching videos, but after that the flight attendants were very aware of the situation and ignoring it. Tough as as a passenger sitting close by for 4 hours."
Pros: "Easy check in."
Cons: "Male attendant rude. For some reason refused my request for water in addition to cup of orange juice during beverage service. First time ever I was refused water by an airline."
Cons: "Cancun flight was delayed 24 hours in advance, westjet did not hold connecting flight despite advance notice, being expedited through CBS and reaching gate before departure time"
Pros: "Super friendly, fun crew!"
Cons: "Both flights delayed"
Pros: "Everything was fine with crew and food."
Cons: "Flight got delayed by 2hours due to technical snag"
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Cons: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."
Pros: "Was the crew amazing, seriusly, we loved."
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Pros: "for that price I'll fly west jet every time"
Cons: "some water or something was falling from the ceiling on my brother in the window seat on take off at the back of the plane was pretty gross"
Cons: "Ordered vegetarian food was not in their system and had to eat yogurt only for a meal"
Pros: "The staff was really friendly and accommodating"
Cons: "The plane had no onboard entertainment system and most of the plane had malfunctioning power supplies for your personal device. the plan was not clean and the pilot Had a horrible landing."
Cons: "On time"
Pros: "The flight was great the attendants sweet and polite"
Cons: "The seat didn’t recline"
Pros: "Carrie (?) who looked after us in Plus was great. Was a nice flight - thx"
Pros: "Crew was very friendly and entertaining"
Cons: "No meals"
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Pros: "On time, friendly staff and service."
Pros: "Stewards and in cab crew worst ever encountered. No smiles, obnoxious and unopologetic when smashing me with cart. Pilot was the exception, warm and professional and a great landing."
Pros: "Nice service."
Pros: "Thought the flight left a little late, we still arrived on time."
Cons: "The seats weren't that comfortable. Though I'm not fat there was little room to move left or right there was however ample leg room considering I'm fairly tall. Though the flights are quite expensive no meal is included., only drinks and snacks."
Pros: "that you can connect to wifi on air, awesome service, and very helpful when I was very late for my check in, they made it easier for me to still get on the plane"
Cons: "Flight delayed both ways."
Pros: "WJ gave us meal and hotel vouchers."
Cons: "See headline"
Pros: "Got upgraded to 1st class with Julie and Jackie with ur outstanding cabin steward Fabricio who served us with grace & charm for our 5+ hour flight from Cancun to Calgary which literally flew by. Brilliant marketing strategy. I love WestJet!"
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Pros: "They looked after us very well there was voter fraud hotel and meals"
Cons: "flight delayed 3 hours"
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Full disclosure, I did not partake in food or entertainment. But I had no issues. The staff was polite, I got on the plane, I got off the plane, end of story."
Cons: "The seats are to small, but that is every economy section that I fly on these days."
Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."
Pros: "Screaming movies"
Cons: "Arriving over a hour late then staying on the tarmac in Orlando for another 45 minutes as the gate wasn't working when there was plenty of other gates available."
Cons: "My luggage did not make it."
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Cons: "It had over 1 hour delayed no wifi no screen"
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Pros: "Excellent service"
Cons: "Cranky passenger"
Pros: "Most of the free were cheerful and funny. Good seats"
Cons: "Online checkin was impossible and I was told to go to the counter. At the counter they told us we could not sit together (couple). One of the service staff on board was rude to my wife when asked a simple question. You have to pay for movies on a 4 hour flight?"
Pros: "Good crew, timely flight and pleasant experience overall"
Cons: "Was in an exit row so plenty of legroom, seat could have used more padding though"
Pros: "Easy boarding and unboarding"
Airlines flying from Cancun to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cancun to California
Masks required on board, masks provided on flights from Cancun to California
Social distancing seating
Middle seats unavailable to book on flights from Cancun to California
Testing for antibodies, testing for symptoms for flights from Cancun to California
Waiving of change fees. Search flexible flights from Cancun to California