Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Cons: "It was OK, no big issues or concerns."
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "New onboard entertainment"
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Cons: "My screen was not responsive most of the time"
Pros: "Í like al the fligth ."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Quick boarding and on time departure"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Boarding was pleasant, flight attendant was very nice. Served several snacks and choice of drinks."
Cons: "no entertainment"
Pros: "More confortable seats."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
I liked nothing! The way they run things!
Pros: "I like the convenient flight from Islip to RSW."
Cons: "Every bag is an additional charge, most every choice of seat costs more. There are no TVs, minimal snacks and beverages have to all be purchased. Snack tables are super tiny, seats do not recline."
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The softest landing on our whole trip!"
Pros: "Seats are not that small . It’s comfortable"
Cons: "To much cost baggage fees."
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Some free snack and soda or water"
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Cons: "No dieron gratis nada de café ni agua .y las azafatas estaban burlándose de los pasajeros es una falta de respeto"
Cons: "My flight was extremely delayed for no apparent reason and it made me waste half a day sitting in the airport"
Cons: "Seats are tough but price is right"
Cons: "Just a bit delayed"
Pros: "Crew was great. Fast flight. Lots of information from the pilot"
Pros: "Crew was great,seats not so comfortable"
Cons: "Snacks,drink,larger tray table"
Pros: "Crew always professional and friendly, nice plane, clean, love the low price no frills fare. Hint; you do not have to pick your seat unless you really have a reason to sit next someone or need Moor room. Just click on no thank you. Why pay extra."
Cons: "Seats are not that comfortable, I now bring my own cushion. I suspect that people are not being checked to make sure that they paid for a carry on. If it's a personal item it should not go overhead. De plane process is slow because of the passengers fumbling over head."
Cons: "2 hour delay prior to takeofd"
Cons: "No TV no music not entertaining"
Pros: "I live in Orlando. I made a mistake. The travel was supoused to be from Orlando to San Juan ."
Pros: "Inexpensive flight"
Cons: "Boarding , they didn’t register my boarding pass"
Pros: "Price, on time and cleaness."
Cons: "No entertainment (magazines, movie, tv) and seats a little uncomfortable."
Cons: "Flight was delayed"
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Cons: "Always postponing the damn flight"
Pros: "Flying frontier was excellent for a short trip. Took off early, landed early, very pleasant crew, boarding was smooth, not a problem with anything at all!! Will definitely fly them again when possible."
Cons: "Nothing that I didn’t like for a budget airline."
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "Seats are just not made for trips longer than 2hrs"
Cons: "Everything, it was late not organized crew was not the nicest. Never again. The delay was only 5 h"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "Cost- this was round trip flight. Both were fine. Although further from my house ISP was easy to get to, easy to check in/security lines non existent and food service while waiting was sufficient. I had booked thru KIWI for 1st time and was concerned when they could not auto check me in/send me boarding pass to print due to computer issues. I like to check in before hand , have boarding pass in hand but my counter check in was fast and easy with no additional fees. Clean new planes"
Cons: "Nothing. Knew what low cost flight required, packed accordingly to avoid extra fees, but would have paid if that did not work out."
Pros: "Overall my experience to Orlando and from Long Island was great the crew member were funny and welcoming. They acted professionally and were very friendly. The flight was great since we arrived one hour before our normal time. The economy seats don’t recline it I found it comfortable for our flight. I had the same experience from Orlando back to Long Island."
Cons: "No Wifi or screen that tells you where you are and arrival info."
Pros: "Left on time, orderly boarding, arrived ahead of time."
Cons: "No meal service."
Pros: "Quick Price Nice attendants"
Cons: "Seats don’t lean back. But not bad."
Pros: "Cheap tickets, friendly staff, no major complaints"
Cons: "Seats were a bit uncomfortable"
Pros: "I really liked how amazingly friendly all the crew were. They all had a real smile and tried to help every costumer Kindly. Never saw this from ANY airline. They are EXCELLENT!"
Cons: "Many crying babies, most but that's nothing you could do LOL!"
Pros: "airplane cabin was clean."
Cons: "boarding was late and they didn't even say anything. no apology or anything. It was also hard to hear announcements over the PA system"
Pros: "Affordable, and the seat though firm are surprisingly comfortable. Crew very friendly"
Cons: "Charge for everything."
Pros: "Cheap flight"
Cons: "No complimentary snacks at all. I paid $3 for a coke, very little seats with no elbow or leg room nor to lean back. I felt like i was in a can."
Pros: "Check in online was easy and gate boarding a breeze, and even got a seat upgrade... THANK YOU!!!"
Cons: "Having to wait to drop off bags in terminal counter rather than curb drop off for those that have the online check in"
Cons: "They lost my bag. Told me it would be there the next night...it wasn’t and they didn’t know where it was. Told me they’d reach out with updates...they didn’t. I had to call to find out it was in a different city from where I was going or where I live. Told me it would be on the next flight out in the morning...it wasn’t. Then did absolutely nothing to compensate me for this experience."
Pros: "Best treatment of military personal."
Cons: "Boarding was a bit chaotic."
Cons: "Was unable to make it"
Pros: "Good price"
Cons: "Worst trip ever"
Pros: "Loved it. My new favorite airline and airport."
Cons: "Not a thing"
Pros: "Liked the price. Liked the service."
Cons: "Hated the seats. Very uncomfortable."