Absolutely horrible check in process leaving Aruba. Arrived 3 hours early. Line stretched from inside to out of airport. No movement in 1 hour. Two hours left. Much less than 1/2 to desk with one hour left and multiple security and customs checks (both Aruba and US). Two flights from Aruba leaving to Miami with American a only couple of hours apart. No one came through trying to determine who had the earlier flight to make sure no one missed it. If not for my “pushy” wife who moved us into “First Class” line to bypass others, we would have missed flight as obviously most people waiting around us did as they did not board the plane. Not enough American Airlines staff working at counters. Very slow check in process. The extensive Verifly process we did to document our immunizations and vaccines we were told was not working so they wanted to see documents. They wanted to charge us for checked bag despite we had a checked bag included. Same story from others who actually made the flight.
For auch a short flight it is annoying the number of announcements, mainly because you have a 30 to 35 mins flight and you music or movie stop for every announcement. They announced a drink service that never happened (understandable for such a short flight, but don’t bother me from sleeping or listening to music or watching a movie with and announcement we have to disregard) The crew was good… I feel bad for them having to push the credit cards so hard (also annoying) I did like the video of the safety features better than the old fashioned presentations
Nothing everything was very good🙌🏻
Pros: "Titos Vodka"
Cons: "If they would have put my wife and I together and not lose ALL 4 pieces of our luggage"
Cons: "Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic."
Pros: "Great crew"
Pros: "On time, only one gate change!"
Cons: "Cheaper. Ran out of food on the incoming flight. Should have planned better"
Pros: "The plane ride was quick and easy!!!"
Pros: "goog seats and comfortables"
Cons: "food, please!"
Cons: "The pilot on this flight was amazing!"
Cons: "The flight from Miami was delayed and the plane was very hot during the flight."
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Boarding experience was excellent as we used a wheelchair."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "There was air to breath."
Cons: "Having to check a carry-on bag, then finding out there were multiple bins empty. What compounds the lie; now that we are on the ground, the ground crew cannot remove the checked luggage due to weather. Now I'm stuck without anything! No one at American want to help me out of this situation."
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Cons: "My flight was cancelled and no refund."
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Seats are small and not ergonomic"
Pros: "Nothing, American Airlines is the worst major airline now."
Cons: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Cons: "The flight promised internet but wasnt available jntil the last 90 mins forna 4.5 hour flight..smh"
Pros: "Arrived ahead of schedule."
Cons: "Some crew were not very welcoming (smile)."
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Smooth flight, on time!"
Cons: "No food offered on 1st leg, but it was on the menu card."
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Pros: "Staff was very friendly and helpful."
Cons: "Movie kept freezing up. So did Sodoku game."
Pros: "Inflight entertainment was awesome."
Cons: "Missed this connection"
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Pros: "Complimentary cocktail! Great selection of entertainment on our own personal screen."
Cons: "Boarding agent was abrupt"
Pros: "Very professional. Overall great. WiFi was free. Very fast. Left 3 minutes early and arrived 17 minutes early."
Cons: "Made me reprint my boarding pass. Bad food. No outlets. No in-flight entertainment."
Pros: "Plane was brand new. Nice to flight in a plane like this"
Cons: "Unexpected changes in the boarding gate, not clearly notified"
Pros: "Everythinf was great, First time flying with them and I would do it again."
Cons: "This is a Airline petty poor in service they don´t care about the costumer i just fly true they when i dont have any other option"
Pros: "The cabin crew was friendly."
Cons: "The crew gave no information that we weee diverted to SJC instead of SFO. Very poor communication and. It much of an apology. Seems to me the plane was under weight on fuel."
Cons: "Flight has to stop over to refuel (unplanned on a "non-stop" flight). TV entertainment was bad, inappropropriate and boring. Personal entertainment monitor did not work for the first leg of the flight. Got to final destination 2hrs after schedule. No food for international flight, even considering an additional 2hrs on top of the 6.5 hr flight."
Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
Cons: "No room, small seats and no food"
Cons: "Paid $80 for more leg room seat and I didn't have any more room for my legs at all. Rip off."
Pros: "This flight was comfortable and the crew was very nice"
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "the crew was great, friendly and tried to make the flught comfortable"
Cons: "the seat i chose was not the seat i got. When i checked in i was not assigned a seat and had to wait in line to get a seat"
Pros: "Boarding was pleasant, flight attendant was very nice. Served several snacks and choice of drinks."
Cons: "no entertainment"
Pros: "It was a good flight, even though packed and I was in an unwanted middle seat. (I made the reservation on flight # 16 at 12:30 and when I went to check in found i was on flight # 12 at 11:11 and had been assigned a middle seat. The problem was probably made by me because I did receive a notice that a flight had been changed and I didn't follow up to see."
Cons: "There was a real problem at Baggage claim. More than an hour after the plane had landed and no baggage. The plane touched down at 7:41. I did not leave the airport with my bag until 9:15. Bad"