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Top 5 airlines serving Caribbean to Lambert-St Louis
Scores according to KAYAK customer reviews
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Cons: "The flight attendant did not want to be there."
Pros: "top notch KLM are the best"
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "seats and entertainment was great"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Cons: "To many screaming kids"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Cons: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Cons: "I was delayed over 2 hours"
Pros: "Speedy flight"
Cons: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Cons: "Kid behind me kicking the seat the whole way"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "Plane flew perfectly peacefully!"
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "i fell asleep until we arrive to STL."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Pros: "We didn’t order food"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "Delta is the best--I sat in a comfy seat (middle seat at that) and watched 3 movies during my flight. Couldn't be better!"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "Did not eat or use entertainment."
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Excellent flight. Nice new aircraft."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "The food and service was good. the Washrooms were good."
Cons: "The seats were too small, the built-in monitor in the seatback was kinda junky"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Pros: "There were problems with the plane and we were delayed for three hours. They did all they could to assure us we would make it to our destination. They didn't charge us for luggage, they fed us breakfast and gave us snacks and quickly got us into another flight once we arrived in Atlanta."
Cons: "The long lines while trying to reschedule our flights."
Cons: "FLIGHT WAS CANCELLED AND WE ENDED UP BEING2-1/2 HRS LATE"
Pros: "The crew was great and good customer service"
Pros: "Great crew and service."
Pros: "The flight was smooth"
Cons: "One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all."
Pros: "Service and comfort"
Pros: "First of all, not sure if is because of the flight is to La Havana, but before boarding a member of Copa is checking all passengers to size them the luggage, a means you are able to carry on 10 kg, but even if they won't force you to check it your carry on bag, besides once you are in the plane it wasn´t any air conditioning, there were about 100+ people without air conditioning and even during the flight to La Havana, just when they arrived requested to close the windows to make the air conditioning flowing on the plane!!!! What was that???? I mean 2.15hrs without it and then they request something that they don´t provide!!!!"
Cons: "Treat people as equal, no matter where are they from or where are they flying to, because what Copa is doing for people that are going out or in"
Pros: "Good AND polite service"
Cons: "Entertainment was awuful"
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Cons: "Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money."
Cons: "Schedules for departure and arrival other than midnight"
Pros: "Crew was friendly, food was good and seats were comfortable"
Cons: "Delivery of baggage at SFO terminal"
Pros: "On time!"
Cons: "Better meals , conform in the seat and low the prices"
Pros: "The flight was comfortable and routine - no problems"
Cons: "Really didn’t have any concerns."
Pros: "Everything was top notch!"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Cons: "The fact that the airlines doesn’t serve food"
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Pros: "Food, deinks and staff attention"
Cons: "The in flight entertainment selection was small, could have been bigger"
Pros: "Like the service of food"
Pros: "Personnel were organized and knew what they were doing"
Cons: "No complaints"
Cons: "Did not happen, forces to spend the night in Panamá due to airline miss-management and miss-planing. Ruined my trip!!"
Pros: "It was a smooth ride"
Cons: "No entertainment on the plane"
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Pros: "The cancelled my reservation the day of the flight. It took me 24 hours to get home and I had to re-book my own flight and take united airlines."
Cons: "The food was horrible and the seats need to be redone"
Pros: "There really isn't much to complain about with Copa as they're prompt and efficient. I usually fly on their Embraer E190ARs which are pretty spartan when it comes to additional amenities as compared to the Boeing 737 fleet. However the business class seats are comfortable have a reasonable recline for such a small aircraft."
Cons: "If you're flying on a flight operated by Copa Colombia, be prepared for business class being European styled with regular economy class seats except on the E190 there is no middle row to block off."
Cons: "Did not leave on time No screens for personalized entertainment. Badd f"
Cons: "Old episodes of series. Need newer movie options"
Pros: "Copa airlines is the best airline ever! I had breakfast AND lunch! All the crew very helpful! Nothing to improve Thank you very much"
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Pros: "Crew was courteous, and very polite."
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "You did not have a category for these persons"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Cons: "The airplane was very old"
Pros: "Smooth trip no delays of any kind. The airlines used a newer plane and each seat had its only tv for watching your own movie or play some games, that will always be a big plus for me. Also they provided snacks and drinks"
Pros: "Jorge, at the counter in Lima was great! All other copa employees wanted to charge a $300 change fee. Jorge worked with other airline and manager to help get me on a flight at no cost. Not sure of his last name but he made my day after two days of cancelled flights! Copa airlines needs more employees like him."
Cons: "Everybody I talked to at copa wanted to charge me a $300 fee to change my flight. Another airline canceled my flight which made me miss my connection. Very little customer service besides one great employee at the airline desk in Lima, Jorge."
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Cons: "Everything was below standard"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Cons: "They didn't have coffee or tea"
Pros: "Good seats, entertainment, crew, flying time and on schedule. Would definitely fly with them again."
Cons: "There was no entertainment on this flight."
Cons: "Crew was not friendly"
Pros: "Excellent service"
Pros: "The crew was attentive and the service excellent."
Pros: "Nice, on time and excellent service onboard"
Cons: "Nothing to mention"
Pros: "Always sent notification"
Pros: "Old aircraft, ok flight, on time"
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Cons: "Too many delays. Having to de-board after boarding."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "Quick boarding and on time departure"
Cons: "To many delays"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Cons: "The Flight Attendant never gave me back my credit card."
Pros: "Todo muy bueno"
Cons: "3 hour delay...and no voucher for the delay"
Pros: "More confortable seats."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Pros: "Love bed it! Would recommend to family/friends"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"
Pros: "the crew was very nice due to the circumstances of having a cramped plane"
Cons: "Too crowded on the plane, many people with bags that did not fit in the overhead compartment, plane was delayed. I asked to switch seats and was denied due to the plane been full however they call standby people after my request to change seat and they got seats, how can that be possible if it was full? 60 people waiting stand by? Really?"
Pros: "In flight entertainment was excellent. That was the only thing positive about the flight."
Cons: "Poor service and communication typical for American. Inbound flight was international. Arrived late but 1/2 hour before our departure. Had to wait for that same flight crew to go through customs and immigration. That took over an hour. By the time the plane was boarded and pushed back (over an hour late), we had an ATC ground hold for weather. If we did not have to wait for the flight crew, we would have been on time and not held up by weather. It took 10 minutes to get someone to the Jetway for deplaning when we arrived. We were the last flight to arrive and it took 45 minutes for the first bags to hit the baggage claim."
Pros: "Went by fast, was a good flight overall..."
Cons: "Stewardess shoved my kid out of the way, very rude"
Pros: "Ground crew and flight attendants were nice."
Cons: "Very old, beat up 737 for such a long flight. Entertainment consists of the old fold away small monitors. When will AA assign new aircraft to this route? AA doesn't care about San Juan any longer."
Pros: "Was fine."
Cons: "At FJK the air train signs need to be more visual."
Cons: "On the gate, crew was harassed by a "client". This situation made me uncomfortable to witness. Crew member called supervisor to handle situation. No option to buy snacks on the plane."
Pros: "The real time flight tracker was a nice calming feature for one that wants to know where one is."
Pros: "The flight was smooth and uneventful."
Cons: "The crew did not seem to be in the best mood."
Cons: "Flight to MIA was delayed and missed my connection in MIA. I had to wait 3 more hours in the airport. The boarding was not organized, they called all groups together. The crew was not friendly and went hysterical with everyone because of the delay. They should have been more professional. The plane was very old and had no entertainment. Overall very poor and mediocre experience."
Pros: "Did not make this flight you changed it"
Pros: "We arrived safely."
Cons: "The seats are so close together it is literally impossible to move. I dropped my book on the floor directly beside my feet and had to wait until we landed until I could have enough room to maneuver to pick it up. Not allowed to select seats when making reservation so we were seated in separate areas."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Cons: "2 hours delay"
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Cons: "Flight got camcelled made me late to duty station"
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Cons: "lost our bag, crying babies, uncomfortable plane"
Cons: "The seats didn't bend back to be comfortable. Only 1 inch!!! The back was restless"
Pros: "Had to wait standby but got on the flight. Was very happy about that!!"
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Pros: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious."
Cons: "No free entertainment like local channel's and music. A long flight using my cell playing Tetris :("
Pros: "Something to entertainment."
Cons: "Dont have music or screen tv"
Cons: "It was not on united because it kept getting delayed."
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Cons: "System was screwed up, boarding was a nightmare."
Pros: "Attendants were very personable and friendly. I loved that they brought multiple rounds of water throughout the flight. Communication was great and no waiting times. Wonderful flight home after a wonderful vacation!"
Cons: "Seats were very uncomfortable"
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"
Pros: "Courteous crew."
Cons: "Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines."
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "Great service. ...communicate with customers about changes at all times."
Pros: "The service for wheel chair people was excellent"
Pros: "Nothing. I am stranded in an airport. Delayed nearly 14 hours. American airlines fixed the issue since united could not. Never again."
Cons: "Everything. I am stranded in an airport. My original flight was at 10:05pm. My new flight is at 11:45am. American airlines stepped up and helped me get a flight out earlier. I am now on a one stop flight instead of non stop, even though I paid for direct. Not very happy and will not use untied again."
Cons: "Cramped space."
Cons: "Delayed 2 hours because they had to change tires they didn't decide that until everyone was already on the plane then had to deboard counter people were very rude this airline is always delayed for something probably the worst airline ever"
Pros: "Crew is very polite and helpful. Boarding was quick and painless. Overall very pleased with experience."
Pros: "The crew was great. Nice and very polite and was a very nice landing."
Cons: "Delats delays and more delays, also I'm a 6'5 guy who needs his space, very little leg room."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."
Pros: "Attendants were polite and courteous while they were serving. The problem was when they WERENT serving..."
Cons: "Sitting in first class - the very first seat on the plane - I was able to hear EVERYTHING the flight attendants were talking about. When they were service us they were great. But I don't think they knew how loud they were being and talking about inappropriate topics (i.e. Sex, complaining about a crying baby and putting vodka in its bottle to "shut it up"). Was very uncomfortable because of this. Excepted more CLASS for what I had paid. This is why I am unable to give this flight an "excellent" rating. Disappointing."
Pros: "Smooth ride to Mewark"
Cons: "Flight hoy delayed"
Cons: "Sat on plane for hour, they ran out of food, they let people on a hour after the plane was supposed to leave pilots were a hour late, the staff was rude."
Pros: "They change the departures for a delay of 8 hours."
Cons: "2 hour line to drop off a bag / flight delayed to 3 hours later for maintenance / gate attendants were not helpful"
Pros: "The crew member was excellent"
Cons: "Dont have free movies"
Pros: "Flight itself wasn't bad but huge delay and almost cancellation"
Pros: "Our flight attendant was great! She was accomodating, funny,and nice."
Pros: "The flight attendants were great."
Cons: "Late flight due to technical issues and a passenger problem. Wish both could have been resolved quicker."
Pros: "Was a short flight"
Cons: "The plane was soo small. There wasn't enough room."
Cons: "No legs space uncomfortable seats I was sitted between two huge men"
Pros: "San Juan airport check in was easy, however TSA line was very long"
Cons: "No WiFi or flight entertainment on board"
Cons: "Bad turbulence - no bathroom and drinks for 2 hours. no entertainment, little space"
Pros: "Excellent service, on time, nice aircraft"
Cons: "The person next to me was huge, he took part of my seat. I was unconfortable all flight"
Cons: "2hr in line to drop our bags. Almoust missed the fight for their fault."
Cons: "Delay in takeoff and the crew were tired and irritable"
Cons: "Original flight from San Juan was delayed due to mechanical Problems. United provided voucher for an overbooked hotel after 30 minutes taxi drive to the hotel. We discovered no rooms was available to the hotel provided by United. We returned to the airport to dicover that no rooms where availabe. Attempted to contact United Customer Care for additional support or compensation with no lun"
Pros: "The flight was EXCELENT"
Cons: "No chips or nuts on a 5 hour flight, and no TV because you had to pay."
Cons: "The wait for my carry on baggage..."
Pros: "All of the flight attendant’s jokes! ♥️"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "Pleasant crew"
Cons: "Plane smelled like puke Seats made my back hurt"
Cons: "My first time with Frontier was very impressed the people were great and the was huge. I am 6'3" I could stand up. Loved the trip. You are #1."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Nice people around me! Crew members more concerned about selling drinks than offering anything!"
Cons: "Left late! No compensation! Little concern from crew except to SELL drinks! After arriving it took a really long time for our luggage with no explanation!! Did it have to do with a "door problem" that caused our delay! Need to share more and be more upfront!!!"
Pros: "Fast flight, nice crew."
Cons: "Extra for luggage, charging for water, 4 hour delay."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Pros: "Easy and friendly"
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Pros: "price reasonable"
Cons: "this was the most uncomfortable seat I have ever sat in. the upholstery was so thin, no head support , no leg room, ridiculously small tray table paying for a soda??? and then having a choice to tip"
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Pros: "Flight was on time and arrived on time."
Cons: "Another member of our party was flying to O'hare on Frontier and had a two hour delay leaving Denver. They also had a five and a half hour delay coming to Denver. Moral of the story is if your flying to Denver from St. Louis fly Frontier. If your flying to Denver from O' hare don't ever fly Frontier."
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "Considering I almost didn't get a seat in the plane even though I paid for my flight prior to the fly day, there isn't much that I did like. However, I do realize that it was not any of the crews fault. With that being said, I loved how informational and informative and polite the flight crew was. Even the pilot had great communication with us and the flight attendants."
Cons: "Well where should I start. Talk about delay and they wouldn't even up date up on the delays either. When I would walk up to the desk and ask he was too busy to answer any of my questions. I also got there early and I aparntly didn't have a seat on the plane! I was going home to supruze my father for easter and there was no way I could have gone any later. I waited for everyone else to line up and go inside and get their seat because I noticed that my ticket has NN on my seat number and my zone was 99. This is very uncalled for. Considering that I payed an outrageous cost for one damn flight to Illinois in which I know you all do every night! They closed the doors to the hallway to the plane and informed not only myself but 3 others to go to the desk and they would figure out what they could! THERE WAS A WOMEN WHO HAD BEEN TRYING TO GET HOME FOR 3 DAYS. So you obviously had screwed her over and now you were about to screw all of us. Now I will say yes I am very upset with you at Frontier. But I was not about to take it out on the people working at the airport. The companies practice of overbooking is unexceptable during this time of year, Easter weekend, and not saving a seat for a women who has been trying to go home for three days. I am very upset and my ticket was very overpriced. Specially for how I got treated, due to he overbooking. Now they had one seat saved/ left over and because I kept my calm and didn't yell at your workers inside he airport they offered it to me. But if it was not for my calmness I would not be home with my family. That right there is unexceprtable!"
Cons: "Flight was delayed 1.5 hours. Waited in line at bag check for 2 hours with little communication as to why it was such a mess. Employees from other airlines had to help with the chaos."
Pros: "The new plane, seats are designed to reduce the need to recline. Nice position. I have never booked a flight based on food or snacks!! I was even warned about poor flight schedules...we were on time for both of my flights."
Cons: "I will have to agree with others about the carry-on charges. The "bait and switch" method in marketing leaves a bitter taste. Unfortunately, the crew gets the flack from the passengers regarding the charging process, BUT they handled like champs!!"
Cons: "I could not figure out how to pay for my bag in advance. When I asked the agent at check-in they were not helpful. The check in counter does not open until two hours before the flight long lines at check in and security barely made it to gate."
Pros: "The price was great. The flight was excellent. Crew was very nice and professional."
Cons: "The seats were hard and uncomfortable. I'm glad I was on a short flight."
Cons: "On both flights, the airplane wobbled during takeoff - significantly more than any other flight I've been on. Either the pilot was less skilled or the plane itself was just flimsier. Once we were in the air it was fine though."
Pros: "Not much"
Cons: "Plane was 1.5 hours late. Seats are terrible. Charge for everything."
Pros: "On time, flight attendants, comfort. This was my first time and the price was excellent. Will plan to use again"
Cons: "Not enough leg room."
Pros: "Easy of the trip w/ a direct flight..."
Cons: "The fact that I had to pay for a beverages or snacks when less than 1yr. Ago those items were complimentary..."
Cons: "I was able to bring my skateboard and carry on for free when i left and when i came back i was charged for both. And the attendee was rude about it."
Cons: "The sears were so cramped Not even giving soda to passengers anymore is ridiculous."
Pros: "Crew much friendlier than the crew we had from St. Louis to Las Vegas. Unlike our flight from St. Louis to Las Vegas e were boarding properly with Zone 1 going first. (We paid extra for Zone 1)"
Cons: "Seating room left much to be desired. No room for my long legs"
Pros: "Getting Off!!!"
Cons: "Frontier likes to advertise these cheap get away flights. Couldn't be more opposite. First off after buying your tickets you will have to check into a seat for more money. There are no included seat prices. Second they charge $40 for a carry on. Third they charge $30 for a single checked bag. They advertise flights for $29 $49 all that BS. ENDS UP COSTING SAME A SOUTHWEST TICKET. Only southwest is upfront about all their prices. No extras after booking. Last time on frontier for me."
Pros: "Crew was friendly and pleasant."
Cons: "Seats don't recline. Everything is at an additional cost."
Pros: "Same as above"
Cons: "Everything went very well!"
Pros: "The plane was clean and the ticket was cheap."
Cons: "I flew Frontier because it was cheaper than the other airlines. On the plane they charge for coffee, soda, etc... while other airlines give this out for free. Considering the price of the ticket its fair. We waited almost 45 minutes at baggage claim for luggage to start coming out. No excuse for that."
Cons: "The misleading baggage up charges including for carry ons, tiny seats and space to sit, hard and uncomfortable seats-unless you paid $50. Up charge, lousy attitude of flight crew-never saw them smile..we arrived safely and on time which is why I am giving poor rating and not terrible. No matter what the cost Zi will never fly Frontier again!"
Cons: "I had a 2.5 hour flight that landed around midnight-- unfortunately I was unable to sleep at all during the flight. Even though there are no complimentary drinks or snacks, the flight crew turned the lights on for over an hour so they could ask each patron if they wanted to purchase anything. The seats are tiny and I could barely fit my 5'3" frame legs comfortably in front of me. Do yourself a favor and pay more for a real airline."
Cons: "The 4 hour delay"
Pros: "Check-in and flight crew were all personable."
Cons: "It took ONE HOUR for bags to arrive...that was a painful hour. Pre-check of bags was VERY confusing for a new flyer to Frontier. I thought I was being asked to upgrade my seat so missed the precheck of bags. It cost me an additional $35 on the way out because of this."
Pros: "Plane was clean and the seats were very sleek."
Cons: "They added more rows of seating so everything is very tight."
Pros: "On time"
Cons: "they lost my bag for 36 hours and ruined my weekend in Las Vegas"
Pros: "the boarding was efficient and easy"
Cons: "charges for seating, charges for luggage carry on, charges for luggage check, charges for food, no "entertainment," uncomfortable seats-didn't recline,"
Pros: "Loved the flight attendant. She went out of her way to make everyone relaxed and feel at ease. She even sang to us, it put a big smile on my face especially after the terrible experience I had with the ticket agent."
Cons: "Your staff did not give me the right info about baggage check. I checked one bag in and paid for it, that was cool. But when I got to board the plane they told me I had to pay an extra $40.00 for the carry on. Should the ticket agent not of given me this info when I checked and paid for my other baggage? Because of this experience, I will never fly with you again! Teach your staff to give people the correct info, instead of pulling a fast one on them to make more money."
Pros: "Timely schedule, seat assignment Ease of security check Minimum staff exchanges but positive outcomes"
Cons: "Size of seats, tray too small to be useful"
Cons: "delay in boarding, miscommunication between ground and crew left us standing in the jetway for 10 minutes waiting for crew to finish preparations. Not good when you are with your 91 year old mother"
Pros: "I had a good experience! I will use Frontier again in the near future as the flight experience was indeed a good one, expect for changing gates 3 times before we finally got on the plane. Could have been worse, at least the gates were close together."
Cons: "A few things that I was unhappy about......, When I went to go print my ticket for my flight, I "then" found out I would be charged for a carry on bag. I was not aware of this charge! So having to pay an extra $40.00 did not make me a happy customer! You need to let people know of such charges. Note: Also let customers know that when they print their ticket they will have choices not only on carry on bags but also seating on the plane. I took the seat given to me as I was not paying extra for the seat too! Also, I had never been charged for a soda or snack before on any other flights I have been on, So I just drank water! Good to know it was free! :)"
Pros: "Nice seats, much space for my legs. Personal was really kind."
Pros: "Plane was clean"
Cons: "Despite the fact that their ticket counter was open for other flight departures, they only allow you to check in beginning two hours before your scheduled takeoff time. This really means you have only an hour and a half until your flight begins to board. On the flight they mentioned wanting more people in the exit row, but you would have to pay an extra $50 because it has more leg room, needless to say everyone chuckled at this blatant ripoff attempt. On the flight you have two pay $2 for a small glass of water, not a bottle but a small plastic cup filled primarily with ice. When we landed we had to wait 45 minutes before the checked baggage began to arrive. Overall this is a very poor airline. Watch out for the fees as they charge you $20 for each airline interaction. I would suggest avoiding them if you can as the price rapidly rises above your ticket cost & the hassles for basic services are not worth the cost."
Pros: "when I reserved my flight I was never prompted to pay for a bag to check or carry on. I would have appreciated knowing that I only was allowed a personal item. Please make that more clear in the future"
Pros: "Clever improvements to seats, but I did pay for an upgrade."
Cons: "I understand the charging for upgrades, but I think it could be done more thoughtfully so that you didn't feel like you were being taken advantage of."
Pros: "Flight was for my son. Tried to checkin and was not allowed to, since it just changed to the 45 min mark before departure. Ticket was auto cancelled. Went to southwest and booked a ticket on their direct flight which was to leave 10 min later than the Frontier flight. It actually left 8 min early, while the Frontier flight was still boarding."
Cons: "No obvious warning that Frontier requires checkin 45 min before departure or they auto cancel the ticket. Received an email from kayak 3 hours before departure, no warning there. Did not notice any warning when buying the ticket. Frontier is at the bottom of my list, for choice of carriers."
Pros: "I was not looking for a extravagant experience but rather an inexpensive flight. The flight was just that. No frills,as comfortable as expected. The crew was pleasant. What do you expect when you buy a Big Mac. I will definitely fly with Frontier again."