Cons: "Everything was great."
Pros: "Crew was great."
Cons: "Boarding could have been better"
Pros: "Flight was "good," not great, nor excellent."
Cons: "Flight was good, not excellent."
Pros: "food is really bad, people are not taking social distancing seriously"
Pros: "Highly professional and nice crew. New airplane."
Cons: "Replace sorry sandwiches with normal food."
Cons: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Pros: "Friendly flight attendants"
Cons: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
Pros: "Great movie selection during the flight. Most of the food was decent."
Cons: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Pros: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Cons: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Cons: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."
Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Cons: "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"
Pros: "- Friendly crew - Good overall"
Cons: "- Media devices is obsolete with bad barely working touch screens, plus my screen holder was broken - not adjustable. - Old style two-pin audio connectors (making hard to connect your own headphones), it's good that I had an adapter. Though port was malfunctioning anyway and I had to readjust it once in a while or I could not hear anything. - Censored movies, with such censorship it is practically pointless to watch some movies. - Leg room is far from generous (economy class)."
Cons: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Cons: "They didnt load a special meal (child) that I had requested for my two year old. Luckily we had packed extra food. They returned that car seat all wet at SFO. Didn't even have the decency to put a plastic cover on it. Overall I found the crew lacking any warmth and the service was mediocre at best. The food was below average. Overall highly disappointed. I had assumed that Turkish would be like it's other middle Eastern airlines line Emirates or Qutar but they are not. I would take my business elsewhere"
Pros: "Flight was good"
Cons: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Pros: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Pros: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Cons: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Cons: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Pros: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Cons: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Pros: "The crew on the plane was kind, accommodating, and polite. Free alcoholic drinks helped with the long list of negatives aspects of the flight."
Cons: "Every flight was 30+ minutes late. Crew members at the gate were consistently on their phones and delayed service substantially. Not only am I incredibly frustrated that I could not bring my laptop onboard to do work, but the fact I wasn't told until right at boarding and it took extensive time to reclaim it makes Turkish airlines on par with Ryan Air for inconveniencing its customers. At baggage claim, the crew loaded our baggage on the incorrect track, making it take even longer to receive it. Seats and leg room are sub par. As someone who is 6'3, when the person in front of me put their seat back, I was forced to take a metal bar on the back of their seat to my knees (no matter the position). I will be recommending to both family and friends that they should avoid this airline at all costs."
Pros: "Price Point."
Cons: "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."
Pros: "As with the departure, everything was smooth for those who had no carry-on laptop"
Cons: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Pros: "Cabin crew was pleasant."
Cons: "Vegetarian meal was mediocre. Seats were extremely crowded. Person in middle seat was large, causing over-crowding because he required more than his seat. I didn't check out the entertainment, as I didn't know how to use the electronics."
Pros: "Price, service."
Cons: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
Pros: "Better than average in flight service. Excellent in flight entertainment"
Cons: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Pros: "Good entertainment options, and they keep you well fed with their snacks."
Cons: "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."
Pros: "Comfortable flight, friendly flight attendants, food, usb port to charge my phone, and the in-flight entertainment"
Pros: "Good food and courteous service."
Cons: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Pros: "The flight itself was great and the crew was wonderful"
Cons: "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
Pros: "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
Cons: "the 2 hour flight delay on tarmac."
Pros: "Flights attendants were really nice, USB ports on all seats, great selection of free movies and other entertainment, very good vegetarian food."
Cons: "Boarding took a long time in Istanbul and could have been handled better. A second inspection was setup At the gate to checks passports, inspect carry-on bags for laptops and iPads, and a pat-down. we were late taking off, the plane was really full, and the cushions on the seats were off a bit. Seems like the plane was cleaned quickly and not put back together carefully."
Pros: "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
Pros: "Enough room to spread out; excellent entertainment choices; ability to charge phone easily; wifi"
Cons: "The boarding took too long, cabin service on the return flight was a lot poorer than I received on the initial flight. It questions my quality recommendation to other people."
Pros: "Took Turkish Airline from New Delhi to San Francisco. The flight is at 6:55am from New Delhi, so a little early start - but the connection in Istanbul is excellently timed. The aircrafts were 777-300ER on both legs, and rather new. The entertainment is great and the TV screens are 11inches. Could not complain at all. Food is fine, standard fare, and there are some snacks available through entire flight. Istanbul is a reasonable airport for a short connection. Turkish allows 2 bags of 50lbs free - yet another reason to take it along with the reasonable fares."
Cons: "The luggage delivery at SFO took forever! The flight landed at 4:36pm and I got my luggage at 5:40pm. This is something I have noticed on Turkish Airlines multiple times. They really need to work on their luggage workflow."
Pros: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Cons: "Really nothing."
Cons: "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."
Cons: "I have never had a worse experience with booking travel and I vow to avoid Kayak and any related services. This has been truly one of the most terrible travel experiences. The flights were changed (not a big deal) and I was told I was due a refund. After three 1-1.5 hour calls no such refund has come and both agencies says the other is due to provide. I am furious and will never use Kayak or Justfly again."
Pros: "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
Pros: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Cons: "Nothing negative. Keep up good work!"
Pros: "The entire trip was very good when though it was very long due to the stop over in turkey. The flight was very good ( business class). Service and food was outstanding. The seats were good. Laying down was still a bit tight due to the armrests remaining in the same position. The crew was extremely nice and always helpful. The Turkish Air lounge on Istanbul is great and makes the united lounge in SFO look like a soup kitchen. I would fly Turkish air again."
Pros: "Great entertainment selection."
Cons: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Pros: "Food was tasty. See other notes about dessert."
Cons: "Very little legroom. When the person in front of my reclined, I wasn't even able to open my tray all the way to eat. Flight was delayed for takeoff, that wasn't the airline's fault (air traffic) so that didn't factor in my review. Although the food is generally tasty, the dessert could be upgraded. I flew on 4 Turkish Airline flights this year and have never finished a dessert as I've not liked any of them. The bathrooms should be cleaned mid-flight for a 13 hour flight. It started out great but towards the middle of the flight, the bathrooms got really disgusting."
Pros: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Cons: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Pros: "Friendly and professional crew. Good food."
Cons: "Boarding was stressful because of the extra security check point for us destinations."
Pros: "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
Cons: "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
Pros: "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
Cons: "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
Pros: "My wife and I try to travel internationally 2 or 3 times a week to various parts of the world. International airlines tend to be better than the US-based ones, and Turkish Airlines was no exception. We flew from SFO -> IST in March 2016 and they were really milking the fact that they're in the new Batman vs Superman movie with ads on the in-flight magazines, a fancy bat-shaped trifold menu, on-board amenity bag, and even showed trailer after the safety video. At Istanbul, we saw another plane that was completely wrapped with the Batman vs Superman logo. Haha The service was very good, food was good (they even had the chefs greet people as they got on and off the plane), and they had a great selection of movies/entertainment. Despite all the hours I have flown, I'm not good with sleeping in economy seats and while the seats are good, I still can't sleep in these. I'm about 5'-10", average build, and didn't have a problem with legroom or seat width. I like that they also give out this little amenity bag with fluffy slippers, earplugs, lip balm, and I forget what else. It's embroidered with a Batman vs Superman logo on it. Not bad! Earbuds are also free, but I don't know the quality because I used my own. After taking off, they'll serve a meal, pass out drinks (fresh lemonade is only available when originating from Turkey), and then dim the lights and leave you alone. A couple hours before landing, they'll pass out drinks and and another meal. I didn't try, but you can request a cheese sandwich and drinks any time. The only difference with this airline is that everywhere else, the flight attendants will ask people to right up their seats during meals. They don't here and you have to ask the person in front to please sit up so their seat isn't all in your face. Turkey actually has a city called Batman (near the Syrian border), and some ruins called Metropolis (near Izmir). No, Turkish Airlines doesn't actually fly there so their ad copy is a little wrong. We didn't get a chance to visit either of these places, but it would've been cool to check them out."
Cons: "Not anything to do with Turkish Airlines, but being based in Istanbul, the International airport (Ataturk) is still under construction. I don't know which flights used the jetway, but all the flights we took from there (international and domestic) required boarding a bus between the plane and the gate."
Pros: "Seat comfort."
Cons: "Food selection."
Pros: "Upgraded to business class for a reasonable fee."
Pros: "First time on an A380. Probably the quietest (interior sound level) big jet in service."
Cons: "Check in line took an hour. 3 clerks to process 3 hundred Economy passengers. Same problem at the other end. 3 Customs agents to process Hundreds of arriving passengers. These super jumbos overload the support systems at both ends. Economy seats are very close pitch and A/C is cranked up to high. Bring a thick coat."
Pros: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Cons: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Cons: "We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience."
Pros: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Cons: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Cons: "There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom."
Pros: "Overall once on the flight the service and comfort were very good. Attendants were very nice and helpful. Always had a smile and made the flight enjoyable. We specifically picked this Airline for its service and reliablity"
Cons: "The checkin and "Automated" Baggage Check were a disaster. It took us a full 2 hours to check our bags and get to thru security and our gate. We were practically running to get to the end. The layout of the airport is very tough to get from point A to point B. Walking a long distance with multiple security checks. On top of that, the plane was almost an hour late boarding and then taking off. It was a mass of people with no way to cue for an orderly boarding process. No instructions or info given to allow us to go get something to eat or drink prior to boarding."
Pros: "Happy to watch the World Cup Final while the flight was delayed 2 hours on the ground."
Cons: "Before take off, I found a small brown bug that looked similar to a bed bug crawling on my arm. I took pictures of it and alerted a crew member. They replaced my pillow and said sorry... I couldn't stop thinking of the idea of bed bugs crawling on me and my personal belongings the whole flight."
Pros: "I had to pay a premium more to sit with my family to sit together in cheap seats."
Cons: "I did not like the treatment of being a star alliance gold member then getting gouged even more for sitting together with my family in their cheap seats. My bags were marked with a priority tag, which meant nothing other than my bags being the very last off of the turnstile in San Francisco. One other passage stated that Luftansa does not care abut this aspect of customer service, which is obvious."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Cons: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Pros: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Cons: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Cons: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."
Pros: "Excellent flight attendant in charge of us."
Cons: "The galley where the snacks were looked more like a very dirty restaurant kitchen. It was absolutely gross with dirty forks, dirty glasses, overall grimy and dirty."
Cons: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Pros: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."
Pros: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Cons: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Pros: "Friendly crew, smooth flight, always offering water."
Cons: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Cons: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "Flight left on time, crew as OK"
Cons: "you'd. have to pay extra to check in luggage, not what you expect from Lufthansa. Though no problem for us, since we didn't need to check in any luggage."
Pros: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Pros: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Cons: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Pros: "The entertainment options were great, and the food was better than many airline meals I've had before."
Cons: "I am Star Alliance Gold and I didn't like that it wasn't possible to select an economy plus seat upon check in, and I wasn't upgraded even though there were seats available. I picked this airline specifically because of it's star alliance membership but it didn't get my anything."
Pros: "Staff on the plane Degree of information about the issues we encountered"
Cons: "We took off late which had me miss my connevting flight in SFO. Pilot indicated he would try to make up lost time but in fact we lost even more time"
Pros: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."
Pros: "there was ice cream for dessert at night"
Cons: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Pros: "Boarding process was efficient. Staff on the plane were very courteous."
Cons: "Your Economy seats are TOO SMALL! I'm 6-foot-4. It was physically PAINFUL to sit in the seats. My legs kept falling asleep and cramping up because I literally can't fit in your seats. Stop trying to squeeze every bloody dime you can out of a plane and add some more space in the seats. Passengers paying over a $1500 for 12-hour flights deserve to be treated better! That was horrible and bordering abusive!"
Pros: "The boarding was pretty quick, the crew was friendly and efficient, they were great. Food was good. Good amount of space in economy. I loved the whole experience. I would definitely recommend flying with them."
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pros: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Cons: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Pros: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Cons: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Pros: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Cons: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Cons: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Pros: "Initially things were smooth. Boarding was on time."
Cons: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."
Cons: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Pros: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Cons: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Cons: "Big Screen at front of cabin when I am 2 rows behind kept me awake Boarding was a mess, not really enoughpreboarding space to hold everyone. Organizers were rude and signs were confusing."
Cons: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"
Pros: "Flight from Marseille was delayed. Very tight connection time to make the SFO leg of the trip (30 minutes). A Lufthansa representative met us at the gate along with another passenger and took us via van to passport control and then to a terminal far away from the one we landed. She was courteous and efficient. We get to the gate in time to board."
Cons: "My seat was in row 56, second to last row. The temperature was very cold. I asked a flight attendant to make it a warmer. They tried but to no avail. The flight attendant mentioned that aircraft model (now 15 years old) has had that problem that has never been resolved. Solution was wearing a hat and several blankets. Not good for a 12 hour flight."
Cons: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Pros: "A delay on our first leg (from Marseille to Munich) meant we missed our flight connection to SFO. Ok, these things happen. Lufthansa customer service in Munich was excellent--courteous and informative. We did not have to negotiate for lodging and other amenities while we waited for the next day's flight. Lufthansa provided for us with grace, including hotel, dinner, breakfast and the shuttle to and from the airport. The accommodations were excellent and we adjusted to our new departure time in comfort."
Pros: "Lufthansa really knows how to run an airline, there was a one day strike the day before our departure for SFO, we thought for sure the airport would be a disaster, all through the strike we were updated on our flight status via email, when we arrived to the airport from Florence, we were in a brand new airport terminal, the flow was flawless the plane was on time and you would never know there was any disruption, unlike the US the airport is a mess for days, we would fly Lufthansa anytime."
Pros: "The UAL 747 was not a spring chicken anymore, looking a bit tired and faded, but the flight was uneventful and safe. The usual crying babies (WHY do parents feel the need to bring infants on board when the babies are unhappy and have no idea what's going on?!?) and customers with pneumonia (or maybe SARS or Ebola???) that you'll find on most full aircraft. I survived the earsplitting crying and the contagious coughs unscathed, so I'm satisfied with the flight."
Cons: "Crying babies, contagious respiratory diseases (standard for flights these days), aging aircraft."
Pros: "Crew was friendly and helpful. Food was sufficient. Enjoyed keeping track of our journey via the on flight information via the entertainment equipment. Comfy ear sets to watch movies and listen to music. Music choices were decent."
Cons: "Food was okay, not great."
Pros: "Nice stewards. They brought lots of water, which is very important."
Cons: "The flight was delayed almost an hour, but they made up for the time in the air."
Pros: "The crew was excellent; professional and calm The movie selection was great The plane was quite new and comfortable"
Cons: "The boarding was chaotic for such a large plane; why don't they board by row numbers? My special meal was not very tasty"
Pros: "This was a Lufhansa operated by United flight. Plane was clean. Bathrooms were well-stocked with paper products, which can sometimes be a problem on a long-distance flight. Seat in Economy Plus was OK for comfort, but I resent having to pay more than $100 for it. Plane left on time. Ground crew was very nice and helpful and friendly."
Cons: "This was a Lufhansa operated by United flight. My audio key pad stopped working and I could not hear the movie audio after the first movie. It was stuck on one music channel, which had a short playlist. The light stopped working as well. I could not use the personal device entertainment system because the United system doesn't work with my Silk browser on my Kindle. My biggest complaint, however, was the boarding process. Every three minutes a flight crew member would announce, "Please move into the seat area and don't block the aisle, we have a lot of people to board" in a very exasperated voice. I felt assaulted. I didn't see any United crew members helping people with their luggage or trying to find additional luggage space for customers as I have on British Air, Swiss, and Lufthansa flights. I get that luggage is heavy and people can sometimes be uncooperative and flight attendants may not have signed up to be baggage haulers, but could you please HIRE someone strong to help with loading luggage on international flights? I don't like being treated as someone who is standing in the way of a smooth boarding process."
Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work.
Pros: "Bast trips!!"
Cons: "Evriting is good!!!"
Cons: "Enforcement of federal rules requiring children two and over too wear a mask. Flight attendant did not believe it was her responsibility to ask the age of the child sitting next to us, sneezing and coughing."
Pros: "The crew.was so rude, even from the check in process"
Cons: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Pros: "Crew and service was solid given the covid restrictions."
Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Pros: "Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on."
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Pros: "Crew was very hospitable"
Cons: "Flight was a little late taking off, so punctuality could have been a little better"
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "Slight delay in leaving"
Cons: "Baggage claim took 30-45 minutes after deplaning"
Pros: "Crew were very helpful"
Cons: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Pros: "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Pros: "Everyone was nice and it went smoothly!"
Pros: "Everyone was so nice and I appreciated the chance to pre-board with my toddler! Thank you."
Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Seats were reasonably comfortable. On time departure, early arrival. Gate crews not ready in SF"
Cons: "Entertainment options good, but require download of a proprietary app. Quit trying to sell us credit cards! Should get more than a pack of cookies for a 6 hour flight."
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Cons: "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
Cons: "no inflight entertainment no outlets"
Pros: "Very nice crew. The flight attendants were very patient and efficient. Flight was very smooth and surprisingly not overcrowded. For the first time, in a long time, when getting off of the plane it was very organized and not everyone rushing and pushing to get off. Everyone followed suit and did row by row, and no one pushing or shoving which is always nice."
Cons: "The only this I would suggest is that on a longer flight you should offer better deals on food/snacks."
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "Plenty of leg room."
Cons: "No arm room when someone the size of an NFL player sits next to you and falls asleep with their arms relaxing into your space. Then they sleep open-mouthed with bad breath. I paid extra for that?"
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Flight was on time."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
Pros: "Quick flight"
Cons: "Bad delay, long security line there"
Pros: "Service was great and the airplane was very well maintained."
Cons: "More water, I was thirsty most of the time."
Pros: "New plane, great seating."
Cons: "Food should be tastier and boarding should be more efficient and on time."
Pros: "Tap crew is very nice."
Cons: "No turbulence"
Pros: "seat was very comfortable with good leg room. Crew was very polite"
Cons: "coming thru the cabin for garbage pickup more often"
Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."
Cons: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."
Cons: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."
Cons: "Aircraft left an hour late after rushing us through the terminal. The cabin was freezing, the food was bad. 13 hours was a very long time."
Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Pros: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Cons: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."
Pros: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Cons: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."
Pros: "All good"
Cons: "Boarding slightly convoluted but ok"
Pros: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Cons: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Pros: "The flight itself was good."
Cons: "The only thing that I felt was not appropriate was that they made me check in my carry-on at the gate. Apparently, the airline requested 55 passengers to check their carry-on bags...but they just selected the first people who were closest to the gate. I purposely did not check a bag because I had limited time to make a train connection at my final destination, plus I had to go thru customs and I knew that in itself would be time consuming. I explained this to the airline staff, but they did not care. I think they should have first asked for volunteers; and if still needed, then randomly select people to check in the carry-on. Also they only were making people with the “suitcase” carry-on to check them in....anyone with a duffle-looking bag was not even bothered. Luckly, I’m mange to make my train connection, but I was running to do this...not fun at all."
Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"
Cons: "Flight was late which seems to be a standard with TAP."
Cons: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."
Cons: "Flight was over an hour late, and they would not let us take our carry-on luggage on the flight even though there was plenty of room in the overhead compartments, which caused us to miss our return flight home overseas. No customer service desk at the airport. Ended up costing hundreds of dollars more to book another flight home."
Pros: "Excellent Service - pleasant flight - comfortable seats"
Cons: "Poor entertainment system"
Pros: "They solved the problem of my sit. But i almost have a hurt attack"
Cons: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Pros: "No delays, food was good, crew was overall friendly."
Cons: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."
Pros: "Great experience"
Cons: "Crew was helpful. Flights were on time and overall experience was very good."
Cons: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."
Cons: "was delayed 2 hours"
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Pros: "We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us."
Cons: "Our TV didn't work. There is not possibility to charge phone on the fly."
Pros: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Cons: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Pros: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
Cons: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Cons: "Booked my flight in January to ensure good seating for my family. Checked in day before departure and all my seats were changed. Also on my return flight. No notifications. We ended up all the way in the rear of the aircraft. Totally unexceptable"
Pros: "I did like the crew and food were great!"
Cons: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Pros: "The plane arrived in Lisbon without falling out of the sky prematurely."
Cons: "The process of checking my bag was brutal. It took an hour and half of waiting in line because the staff's management of the flow of people was so chaotic. Finally, a staff member realized that certain passengers were at risk of missing their flight and invited those passengers (like me) to jump to the head of the line. Otherwise, no communication from the staff to the queue of anxious people."
Pros: "On time and the plane may have been the cleanest aircraft I've ever been on."
Cons: "Nothing comes to mind. All in all, a very nice travel experience."
Pros: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Cons: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Cons: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"
Pros: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Cons: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Pros: "Nothing was to like."
Cons: "The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding."
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Pros: "I know the flight between Lisbon and Amsterdam is only 3 hours, but it could have been better. First, boarding was a mess because no one could hear announcements being made. Once on the plane, things only got worse. I'm a small person- only 5'4" and even I had no leg room! This was made worse when the seat in front reclined- very claustrophobic. There were also zero entertainment options."
Cons: "It was nice that they served light snacks even though it was a short flight."
Pros: "Nice new plane, lie flat beds, great value for the price"
Pros: "New airplane, spacious legroom, usb and power outlet"
Cons: "It must have been the cheapest version of the Boeing 777. The seats were small and the entertainment system was terrible with limited selections. Food and beverage service was slow."
Pros: "It was a short flight"
Cons: "Not really any entertainment"
Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with.
Pros: "On time"
Cons: "The boarding"
Cons: "Food selection"
Pros: "On time Easy and no issues"
Cons: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"
Cons: "This flight was cancelled"
Pros: "The entertainment was ok."
Cons: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Pros: "Clean and friendly crew."
Cons: "No food or drink and a single checked bag was extra money."
Cons: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Cons: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"
Cons: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Cons: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Pros: "Everything was perfectly...nice crew"
Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Pros: "Very nice crew members!"
Cons: "The food was So So. We had to take a bus to the plane out in the middle of the taxi area. Sat on the bus for several minutes be fore they would let us board."
Pros: "Nothing about the seating"
Cons: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Cons: "That plane was way to small for that long of a trip! Very very uncomfortable. No leg room and it got worse when the person sitting in front of me leaned his chair back!!!"
Pros: "Crew for business class was much better than Economy, Nice menu."
Cons: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Pros: "This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York."
Pros: "Comfortable flight good crew and entertainment"
Pros: "The crew is excellent"
Cons: "My luggage didn’t make it to Madrid"
Cons: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Cons: "Food could have been better."
Pros: "Always great service on Iberia."
Cons: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Pros: "Legroom and cabin crew"
Cons: "Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie."
Cons: "Doctor recommended not to travel but no credit given."
Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"
Pros: "Pleasant crew"
Cons: "I think they should offer complementary water"
Pros: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Cons: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "Missed flight as scheduled changed forward by half an hour and re-organising another flight was difficult. Had to fly from another airport in Spain and transfer was without assistance. Staff did a good job at sorting a solution. The return home on BA was excellent and very efficient."
Pros: "On time and great service by crew"
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Pros: "crew was awesome"
Cons: "how long and unorganized both checking in and boarding"
Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."
Pros: "Seats were not as bad/tiny as expected although they would not recline at all. We were served 2 meals on our overseas flight. That was also a surprise."
Cons: "Seats did not recline Could not hear boarding instructions."
Pros: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Pros: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Cons: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Pros: "Reasonably good service. They might be good for their local / domestic customers. They need to improve their service standards to match global air travelers"
Pros: "My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later."
Pros: "Everything was great."
Cons: "Boarding was a bit late."
Pros: "Check in was easy"
Pros: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Cons: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Pros: "I liked their service and warm nature of the staff."
Cons: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."
Cons: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."