Daily cleaning, installation of cabin HEPA filters on flights from Central America to Buffalo
|November||Best time to beat the crowds with an average 5% drop in price.|
|June||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$722||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Central America to Buffalo.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Buffalo from Central America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Buffalo with an airline and back to Central America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Buffalo from Central America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "none stop fly,"
Cons: "could have more route to other cities"
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Nice crew, better planes than Spirit Airlines!!"
Cons: "Multiple delays & gate changes! Arrived 2 hours later than expected- not good for my ride home who had to wait so long!!"
Cons: "Weather delay out of JFK, nothing Jet Blue could do."
Pros: "The crew was very friendly and helpful."
Cons: "The TV monitor was very small and the picture was pretty poor."
Cons: "Checking in to the connection flight was horrible. The initial flight was delayed. Once we landed in Florida, customs was apparently backed up so far that we could not leave the plane. It ended up causing us to miss the flight. Jet Blue did provide a hotel and food voucher for the night."
Pros: "The crew was excellent. The pilot got us down safely in freezing rain when we might have been diverted back to JFK! Super job!"
Cons: "Ear buds, even for sale"
Cons: "Delayed for about 1.5 hours which is longer than the flight was suppose to be."
Cons: "Seats did not recline."
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "nothing much from my previous trips"
Cons: "inflight service is just average for economy class. the air hostess attitute is also not appropriate overall."
Cons: "we were ready for takeoff and had to turn back because there was a "bin" missing. we were slightly delayed but eventually took off - was just a little disappointing. it could have been worse!"
Pros: "Boarded, departed and landed on time."
Cons: "No TV no sound . Was suppose to get $15.00 voucher for further travel still has not got the email regarding it"
Pros: "Movie was goos"
Cons: "Delay of 30 minutes"
Pros: "Jet Blue know how to make everything right"
Pros: "On time courteous crew!!"
Pros: "The plane was very old and very warm when we boarded. The crew was great."
Cons: "Old plane"
Cons: "Everything!!! This happened too many times with JetBlue! 5 hour delay was ridiculous!!!"
Pros: "First time on JetBlue and I could not be happier. Great price including seating and one free bag. Friendly staff on the ground and on board. Best of all free wifi so you can watch or listen to what you want."
Cons: "Ticket was 76$. I needed to push it back a couple of days. Jet Blue wanted to charge 75$ to change dates. I blew off the plane and bought a train ticket for 66$ Also, I had the insurance but was told my reason for moving may not be covered."
Pros: "My flight was timely, smooth and the attentive service appreciated. I like this airline’s consistency."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Great crew. Best flight in a loooooong time!"
Pros: "Love the new snacks, free WiFi, and TV shows"
Pros: "Unlimited snacks, roomy seating, tv/entertainment throughout flight"
Cons: "I wish there were more flight offerings from and to Rochester, NY."
Cons: "When I boarded and got to my seat a passenger with a dog in the seat beside me. I’m allergic to animal hair and fortunately I could switch seats with my daughter on same flight but different row. There should be a screening method in place to prevent this from happening to not inconvenience passengers."
Pros: "Got our tickets nice and cheap. Made it home safe and sat beside a cool person"
Cons: "My seat wouldn't go back, so sleeping was difficult. Staff seemed a bit annoyed with everyone."
Cons: "Someone farted nearby and the smell lingered."
Pros: "Great crew"
Pros: "Friendly, helpful crew. JetBlue... free wifi -- you can't beat that."
Cons: "Late leaving Boston on the outgoing flight and 30 minutes late leaving Buffalo on the return flight. Not the usual JetBlue quality. I'll chalk this one off but hope my next flight with them is up to their usual standards."
Pros: "Comfortable, great service. We were headed home in bad weather and were anticipating the possibility of cancellation, but the flight was just delayed a few minutes. Then there was a mechanical issue and we had to deplane and were moved to a new plane which got us home 3 hours after originally anticipated. But then we all got $75.00 gift certificates, so it was all good."
Pros: "Amazing staff and flight service. Wonderful trip between two great cities."
Pros: "Nothing to speak of except we got here in one piece"
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "Staff was friendly and funny. Very attentive and aware that we were delayed. Like that there were so many options for things to watch"
Cons: "Completely out of the control of the pilot, but the turbulence was really bad at the end. But very minor."
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "Even with snow falling in both Boston and Buffalo we managed to only be an hour late."
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "seats were comfortable and plenty of room - even without upgrading to roomier seats option. Flight was smooth, attendants were polite and professional."
Cons: "On both the flight to Orlando and the return flight home, we declined to check our one bag each because of the additional cost. Yet each time when we got to the boarding gate, we were asked if we'd like to check our bag for free to help with the overcrowded overhead aboard plane. 15-20 bags were checked for free. Why don't you just offer to let customers check one bag at no cost - on top of the one bag their allowed to carry on. If you're giving away free checked bags at the counter anyways, there can't be that big of a difference is there? And offering one free checked bag would be a great promo."
Pros: "Seats had more legroom"
Cons: "Just the rough takeoff and landing, but not as bad a LGA."
Cons: "Never got on it."
Cons: "No AC and seat 11A didn't recline"
Pros: "It was reasonably priced. I didn't realize when booking that the reason it's so cheap is that you have to pay for every little thing, but it was only a short flight, non-stop direct, which suited my needs, so I didnt really mind. I gave the "food" 1 star because there isn't a N/A option. Free wifi on the return flight!"
Cons: "Blankets and pillows cost extra. Food and drinks cost extra."
Cons: "Some televisions were broken and headphone jacks weren't working."
Cons: "Delayed by an hour and a half"
Pros: "Seat location was OK , arm rest issue a real problem sound aux not working properly, could not enjoy entertainment"
Cons: "Seat location was OK , arm rest issue a real problem sound aux not working properly, could not enjoy entertainment"
Cons: "After boarding, we waited on the plane for a period longer than the duration of the flight, for a JetBlue crew member who wanted a ride to Buffalo. He was at his hotel in Boston when the announcement was made. JetBlue offered only free water for the delay. Water which was free anyway. At least they didn't drag a passenger from their seat to accommodate the JetBlue employee. That's about the nicest thing I can say."
Pros: "Everything was perfect!"
Pros: "The crew."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Pros: "Didn’t like security. They were rude"
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "Crew trying their best to keep passengers happy. Arrival on time."
Cons: "Incredibly bad, mostly unhealthy, overprocessed food. Glad I brought my own. Very narrow seats. No opportunity to upgrade to economy plus. One day you will have casualties from minimizing further and further the seating space until even normal- sized people collapse from lack of blood circulation. (On my outbound flight from Atlanta to D' dorf an oversized seat neighbor literally flowed partly into my seat, making matters worse.) A major concern: stewardesses support the general fashion of darkening the cabin in the interest of movie watchers and general quiet. What about my right to daylight, especially during a day flight from D' dorf to Atlanta? It's helpful against jetlag. 11 hours in a darkened pipe followed by arrival at night time are unhealthy. The film program is not intetesting enough to justify this decision."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Cons: "The flight dely 1 hour"
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Cons: "On time, free upgrade."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "It was a short easy flight that actually landed early."
Pros: "The plane had a ton of room."
Cons: "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "Love the entertainment options."
Cons: "Very limited snack options and seats are very narrow."
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "Fast flight great service"
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "We we missed our connection they wouldn't help us at all."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "Having status. Always on time. They run their schedules like European trains."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."
Pros: "Comfortable flight. Very kind staff."
Pros: "Customer service was fantastic"
Cons: "Delta is falling behind in the in-flight service department. Still just peanuts and pretzels. All other airlines have stepped this up, even for 1hr flights"
Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"
Pros: "Nothing exceptional, but it got me there smoothly and in one piece."
Cons: "I found the seats to be particularly uncomfortable but otherwise nothing was wrong."
Cons: "smell, old chairs, lights on the entire time"
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Cons: "It was canceled"
Pros: "The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices"
Cons: "The WiFi didn’t work even though it was advertised as working"
Pros: "The ove"
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "On time, fast boarding"
Cons: "Too much airport security"
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Flight on time, easy bording process"
Cons: "The day before departure I prepared for an easy checking process at the airport & consulted aeromexico website about baggage and called Your customer service dpmt to ensure I understood the limitations in size, number and weight for my baggage. However at the check-in the weight allowance in cabin for the 2 pieces was the weight for one carry on not for this and the personal item I was told by phone."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Cons: "Everyone is so rude, they don’t care just a number to them."
Pros: "Great customer service, very helpful from start to end ... always with a smile and willing to help"
Pros: "Counter help was very friendly and helpful"
Cons: "Buying through Vayamos, when initially going to AM website I was directed to go to Delta site. They rejected me, I called them, recording said they would call me back in more than 2 hours. Etc, etc A horrible experience."
Cons: "Old aircraft, uncomfortable seats and not entertainment system"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Cons: "Bad service!"
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Pros: "Lots of newer movies to watch."
Cons: "Gross food, ended up in the safety exit seat so couldn’t have anything with me.. not even my pillow and the seats can’t recline. Most uncomfortable flight ever ..."
Pros: "They offer food and entertainment its good. Also is amazing to flight none stop to Mexico City"
Cons: "Getting to Mexico or leaving Mexico is a hassle if you are in a wheelchair. They have a really poor service, I really struggle since I was flying by myself."
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Pros: "I found out there were no bags included after I paid, never using kayak again"
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "First time I've been served a meal on a flight in a long time! Liked the seat-back video display, too."
Cons: "Seat was terribly uncomfortable."
Cons: "The Guy didn't assign seats together for us even though there were enough seats, so we had to explain him to do so, I to not understand why do I have to take tings away from my luggage to my hand bag in order to document it for free, the plane will carry exactly the same weight but inside the cabin; I suggest to use an overall weight including the passenger weight for allowance. The guy didn't tell that we had to pick our luggage in Mexico City and put it to the connecting flight."
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"
Cons: "My flight was oversold, I did not get on the plane. Had to wait 5 hours for the next flight. Supervisor didn't want to talk to me. Employees where rude. They didn't care."
Pros: "ON time, friendly, comfortable and there was food."
Cons: "the delta/aeromexico lack of coordination for my seats."
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "Customer satisfaction is always in their mind. Their employees at all levels are usually waiving a smile and great attitude."
Pros: "Nice planes and good service onboard"
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Cons: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Pros: "good food, good entertainment, on time departure and arrival"
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Nice and easy. Smooth the whole way"
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "The boarding was fast."
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Pros: "We left a few minutes early"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "on time, even a little early"
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "The terminal 52A-J is a disgrace"
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Cons: "Food in general"
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Pros: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Cons: "The plane was older with a poor entertainment system"
Cons: "Everyone excellent"
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Pros: "crew was good"
Cons: "You couldn't hear anything as people boarded."
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Cons: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Cons: "Very long wait, though good communication. Rather bumpy flight."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Crew and boarding"
Cons: "Seats are tiny"
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Pros: "The cabin was actually warm & toasty...used to it being chilly. Knocked everyone out for the flight. Staff was friendly & professional"
Cons: "It may have been a little too warm."
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Pros: "Delayed notifications"
Cons: "Hours of delays and no courtesy by airline."
Cons: "VERY close quarters."
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Pros: "It got me to Houston, but that’s about it"
Cons: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Cons: "Checked baggage fees!!"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "I enjoyed the crew and the service... Top notch"
Cons: "No tv on plain no free wifi like it was advertised"
Pros: "Crew was nice, but could tell they were tired."
Cons: "Waited for late connecting flights almost 40 minutes (15-20 people). First class seats were like bricks - lower cushions need upgrade or replacement. Very hard landing including a good pavement “bounce”. Not what I would consider first class accomodations all around. 3 different baggage claim turnstiles until they finally got it right."
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Cons: "Flight was cancelled. Waited on phone twice for 45 plus minutes to find alternate flight."
Cons: "Disorganized boarding. Changed gate without notifying anyone. Running around trying to catch connection with very little time."
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "It got me to my destination."
Cons: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Pros: "Good non.stop to Costa Rica."
Cons: "Best flight to Costa Rica out of the tristate area."
Pros: "The customer service was very professional and collaborative."
Pros: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Cons: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Cons: "Small seats. They r making problem cause of small camera bag and the plain was half empty!"
Pros: "Muy buen servicio"
Cons: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Pros: "A little snack going with the beverage service. The wifi was cheaper than Air Canada's."
Cons: "Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there."
Cons: "old plane and configuration in business"
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Cons: "While people were waiting on delay their was no effort made to get people seat locations. When time to board their was a line of 30 people getting new seat location before they could board the plane. A seat location I had for 3 months and checked in Ft. Myers 8 hours earlier was occupied so I was told very rudely to get in line behind 30 people to get new seat location. It took over an hour to board plane before take off. There was non English speaking customers who received no help boarding plane finding seats because crew was laughing joking with other passenger. They tried to put a non English speaking passenger in exit row. I paid $25 to check a bag to find passengers getting free bag checking at gate."
Pros: "I wrote my review above"
Cons: "The plane smelled like someone had recently vomited inside, there was no air blowing on the plane and it was very hot. Lastly, the bathroom wasn't equipt with a working sink which is completely unsanitary."
Airlines flying from Central America to Buffalo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Buffalo
Masks required on board, masks provided on flights from Central America to Buffalo
Social distancing seating
Middle seats unavailable to book on flights from Central America to Buffalo
Testing for antibodies, testing for symptoms for flights from Central America to Buffalo
Waiving of change fees. Search flexible flights from Central America to Buffalo