Daily cleaning, installation of cabin HEPA filters on flights from Central America to Kentucky
|January||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 8% increase in price.|
Average price round-trip
|$695||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "On time"
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "WiFi didn’t work at all."
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "No delays. Easy boarding."
Cons: "4 hour delay"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "They could improve the boarding process."
Pros: "Very comfortable, no complaints."
Cons: "No problems at all!"
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "A+ flight! Super nice attendants and even pilot sounded pleasant! Take off and landing was smooth & perfect!"
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "Everyone was very friendly, especially when checking in"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Cons: "On time, free upgrade."
Pros: "Good abording"
Cons: "problems with seating assignment"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "The crew was efficient, professional, friendly, and helpful"
Cons: "The boarding process. the seat assignment process. The lack of comfort in economy. It felt like a cattle cart."
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "On time as scheduled."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Cons: "Nothing, great ride!"
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "Very professional and caring."
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Pros: "Flight was very smooth, and crew would actually smile. Coach Sears very cramp."
Cons: "Poor intercom. Could not hear pilot's announcements. Gate staff not very friendly. Sears assigned while boarding...didn't know until then if my wife and I would sit together."
Pros: "El avión estaba súper limpio y en excelentes condiciones"
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Cons: "Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare"
Cons: "Waited on tarmac in Mexico Cory for 50 minutes to park the plane"
Pros: "I had a 1:59hr delay takeoff which made me lose the connection in CDMX to GUA and had the worst service attitude from an Aeromexico personnel at the counter."
Cons: "Train the staff in quality service. Focus on empathy."
Cons: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."
Cons: "Be on time,safety, and honest"
Cons: "Food, entertainment"
Pros: "More Spencer in the sits"
Cons: "Do they sits more confortable"
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Pros: "The crew was amazing. Made my mom feel welcomed and special."
Pros: "Love the crew. Full meals. And early arrival!"
Pros: "Crew very attentive"
Pros: "I got home and the price was right."
Cons: "The seats are uncomfortable and my tailbone hurt. The food was bad. I lost my personal earphones, asked flight attendant for plane earphones and he did not bring them. I had to get up, go to the back of the plane and pick them up in person."
Pros: "The crew was very nice and the seats very comfortable (we traveled in business class)."
Cons: "We'd like to receive a couple of food options instead of only one. For example this was an early flight and the offered only fruits with yogurt for breakfast when they could've included an omelette or bread with ham & cheese."
Pros: "Nothing. Iberia Airlines employs theives."
Pros: "I was able to watch movies. The plane ride was smooth. No turbulence at all. Snacks were provided."
Pros: "Once again the plane ride was smooth. They transferred my bags. They gave us a croissant sandwich, beer, and yogurt at no cost. Loved the selection of movies."
Pros: "We loved the service, the seats comfort, and the punctuality."
Cons: "There’s always a ‘but’... if your hub is the Benito Juarez... you have to do something! The service at the airport is simply TERRIBLE."
Cons: "Airplane was hot and airless. Tray table was broken."
Pros: "Spacious cabin layout with great food and entertainment options."
Cons: "Zero complaints. It was a great flight"
Pros: "Everything! From check in to boarding it was smooth"
Cons: "Don’t have anything to say I didn’t like it!"
Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"
Pros: "Customer service"
Cons: "No tv"
Pros: "The food amd good customer service"
Pros: "The boarding and crew was very professional"
Cons: "Have no complaints about trip"
Pros: "The 787 leg from Santiago to Mexico City was fine. The 787 Dreamliner is a comfortable ride."
Cons: "The smaller plane used for the MEX to DEN leg had less entertainment options and no wifi."
Pros: "The crew was very nice."
Cons: "Very quick not much to say"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Cons: "Delayed more than an hour"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Food offered on our flight"
Cons: "No one knew where our gate was because the monitors only said terminal C. The gate was not mentioned until 30 mins before our flight. We didn’t like how we had to take a bus which they packed us up like sardines to take us to go up to our plane. Our plane seats had no leg room whatsoever and it became more crammed when the person in front of you put their seat back."
Cons: "Seat 10C - does not stream properly."
Pros: "No comentes"
Pros: "They gave me an emergency row seat and being tall that's great, the food was pretty good and we got free beer."
Cons: "Boarding took along time."
Pros: "I liked the effectiveness of the boarding process"
Cons: "I didn't like the fact that you have to be guessing the boarding gate, the baggage band. The need to get better at informing people of the things to make the process less stressful."
Cons: "Airplane broke down. Waited 7 hours"
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Cons: "I didn't like that Aeromexico didn't want to change my flight I had an family emergency and they don't care they just told me they cannot change my flight at all"
Pros: "i like everything"
Pros: "Crew was very friendly we got through customs quickly in Mexico. I like the fact that they gave us food and drink."
Cons: "Crew members are rude, flight was delayed and no one informed us."
Pros: "I loved the fact that I never used this airline before and I'm so amazed they were on time and even before schedule, thank you kayak and thank you aeromexico!!"
Pros: "Crew was friendly, good overall flight"
Cons: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Pros: "Great customer service and nice flight"
Cons: "It took a while to board"
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "The Flight was on Time , good crew , good Food"
Pros: "comfort seats"
Cons: "no food on a flight before 8am is unacceptable."
Pros: "One team member per airport was halway nice"
Cons: "I called aeromexico 3 times in last month to get special meal. They said they cant over phone. Not over internet. No where. get to my flight without a meal. No voucher even when i said i was allergic. No money for bag of chips. Worse than being mean, they lied and said nothing cN be done. Like it was 1930s wihout a massive food court. Ask them to call ahead to next flight, they said they need 48 h, disregarding what i said about my calls a month before NOR aplologising OR being nice abiut it. Everything was someone else's fault or a 3rd party that had nothing to do with aeromexico. Whats the point of paying for a flight if the airline doesnt care 2 shits about you? ???"
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Cons: "A movie player"
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "Got me to my destination"
Cons: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Pros: "The boarding was fast."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Cons: "no food at all"
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Pros: "Honestly. Nothing."
Cons: "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
Pros: "Seating was comfortable. Purser spoke clear"
Cons: "Poorly organized boarding in Cancun"
Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
Pros: "We left a few minutes early"
Cons: "I did not make it there."
Pros: "Love flying with AMERICAN AIRLINES."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Pros: "Nice comfy plane, reasonably quick boarding"
Cons: "Philly’s airport sucks Half the mens’ bathroom stalls don’t work, doors weren’t closing, in multiple bathrooms!! The crew could have been a bit more attentive to picking up or collecting trash, but otherwise I liked them fine."
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Food in general"
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Cons: "Comfort of plane!"
Cons: "Just never enough leg room❗️"
Pros: "Friendliness of gate staff"
Cons: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Cons: "AA changed my flight plans without advice me. THEY ARE BREAKING MY BAG. The flight was very late. They ask me to pay $300"
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "fly was on time, good service, food and entertainment."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Pros: "I have no praise for American Airlines. We didn't board our flight because we would have landed in a flooding, evacuating area with gale force winds. Despite this unexpected natural event, we were unable to cancel our trip. I paid American Airlines more than a month's rent and could not recover this cost."
Cons: "American Airlines policy on refunds should be illegal. When there are hurricane and flooding conditions at a destination, CUSTOMERS should have the choice whether they want to CANCEL or reschedule. Simply providing a small window of time for a fee-free flight change to the same destination is not acceptable. The flooding is still not alleviated inany areas and the change period is over."
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Pros: "Had good bathroom access and place to stand in the back galley so you could exercise and stretch as this was a connecting flight and I had been in the air a long time."
Cons: "The older woman stewardess was rude. I tried to give her my papers and she ignored me. So I put them in the pocket and the man next to me saw what happened and she responded to him. Curt. The plane is old and no individual TV. The food choices were very limited. I felt like cattle rather than a relaxing flight. Flying use to be fun and exciting and part of a great trip. Now it is endured to get on a trip."
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Cons: "Not sitting for an hour on the runway with no A/C."
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Pros: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Cons: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Pros: "It got me to Houston, but that’s about it"
Cons: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Cons: "The website doesn’t specify that the last row has no recline!"
Cons: "Checked baggage fees!!"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "At least I made it back home in one day. The airline honored our business ageeement."
Cons: "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
Pros: "I enjoyed the crew and the service... Top notch"
Cons: "No tv on plain no free wifi like it was advertised"
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Pros: "Everything good"
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Cons: "Everything good"
Pros: "Great flight!!!"
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "Flight kept being delayed"
Cons: "Why does the airport have so many flights coming in at the same time that you can't deplane as soon as you touch the ground? Feels like someone doesn't know what they are doing! Very frustrating! I was late to my event due to this!"
Cons: "Broken luggage"
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Cons: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Pros: "Great pilot. Smoothest landing ever"
Cons: "No snacks :("
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "It got me to my destination."
Cons: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "Flight from Calgary to Chicago was excellent!"
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Cons: "It was awful. Flight was delayed for 3 hours because united couldn't get a pilot here who was even coming from a warm weather destination so weather shouldn't have been a problem. Poor planning. There was another flight I tried to get on but they couldn't seem to locate their flight attendants and it was delayed about 6 hours."
Pros: "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
Pros: "Good time of day flight"
Cons: "Very cramped small plane"
Pros: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Cons: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Pros: "Muy buen servicio"
Cons: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Cons: "old plane and configuration in business"
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Pros: "The flight attendants gave a full can of soda vice pouring into one single cup."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Pros: "The crew was excellent"
Cons: "The flight got delay because of that I had problems at customs and immigration"
Cons: "Plane late leaving Chicago due to no pilot."
Cons: "The tv and movie did not work"
Pros: "The big comfy seat I paid $20 extra for."
Cons: "If they didn’t have so many hidden fees. Paid for my bag ahead of time only to find out they have a weight limit of 40 pounds so had to pay an additional $30. I hate spirit won’t be flying with them again."
Cons: "You booked a connection that you would not honor. Even though we made it on time, you would not let us board. Don’t sell a ticket & a connection that you can’t guarantee. Now a 7 hour flight has turned into an 18 hour ordeal and a connection in a second city just to get to our destination."
Pros: "Flight staff was amazing and the pilot gave us a super smooth flight!"
Cons: "Panama City flight was delayed, which made us miss our connecting flight, and thus, we are STILL at the airport in Fort Lauderdale. The next flight we could get on was 12 HOURS LATER! There could have been another option offered, or put us on another flight even if it was through another airline."
Pros: "I liked the price and they did promise me the money back"
Cons: "I had to book another flight for $100 more because I didn't have time to shop around for a good deal"
Cons: "Passengers were held for an hour inside airplane upon arrival from Panama to Fort Lauderdale, resulting in missing 8:30am flight to Atlanta. Spirit customer service put us on “wait list” for the next 12:25 flight to Atlanta (no luck), then 5:10 pm (no luck). Then standing in long line to get confirmed flight at 10:55pm, which is already delayed to 11:28pm. Our layover was expected to be 2 hours, but extended to 15 hours (assuming, no additional delay). What a waste of life!"
Cons: "Staff were incredibly rude - plane was very delayed - I missed my connection at Fort Lauderdale because my flight was so delayed, yet Spirit was only willing to put me on a flight several days later (without paying for my hotel) or give me a partial refund for only the flight from Fort Lauderdale to BWI (even though they flew me to Fort Lauderdale then basically left me there). I have to say again, their staff were incredibly rude, at every single point of my roundtrip from BWI to Panama; it makes sense that only rude people would be okay with working for such a terrible airline company. Spirit has nothing but hidden fees and tricks to scam you out of as much money as possible too. I will never fly with Spirit again"
Pros: "Getting home"
Cons: "Everything it’s a problem"
Cons: "I had a problem checking at the airport because I paid for a luggage and it was shown that I payed for carry on, and I had to paid a difference. I was a very unsatisfying situation."
Pros: "I asked for water and was told I needed to purchase. What happened to free water? Leaving Panama everyone was told they could not even bring water they had purchased after the first security check. Then no water unless I paid ?? Customer service days are long gone...."
Cons: ". I asked for water and was told I needed to purchase. What happened to free water? Leaving Panama everyone was told they could not even bring water they had purchased after the first security check. Then no water unless I paid ?? Customer service days are long gone...."
Cons: "They stayed true to their ways and messed up again. Don’t offer compensation. Their staff is rude. Don’t recommend thrm"
Pros: "Nothing!!! They have the worst service I have ever experience and I have traveled all over the world, they are horrible at customer service; not only will I never fly with them again. It I will make sure everyone I know never fly Spirit. They suck!!!!!!!"
Cons: "Do I really have to say more? Well he goes they canceled my flight leaving me stranded in Oanana, the canceled my wife's flight from Ft. Lauderdale to Orlando and stuck her on a shuttle for the last leg of the trip! I want my money back! I did not buy bus fare, I bought air fare!!!I want my plane ticke fare back!!!"
Pros: "Enough room, seats as comfortable as one could hope for, and generally everything going smoothly."
Cons: "Obviously, no entertainment or meals of any kind (of course, that's why it's so cheap in the first place). Also, the luggage policies, while they didn't end up posing any real problems, do seem a bit too restrictive, even for this kind of airline."
Pros: "The crew was very pleasant!"
Cons: "Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful."
Cons: "HAD TO RUN TO CONNECTIONS JUST LIKE LAST TIME!!!"
Pros: "Crew was very friendly and flight was smooth"
Cons: "I could have used a couple more inches of leg room"
Pros: "Ticket agents were kind. These poor people are enduring abuse from cranky travelers -- but they are just doing their job. I hope spirit airlines compensates those people in recognition that they are working for an unorganized company."
Cons: "Even though I selected to receive travel updates on my text and email, I was given no notification and paid $50 for a taxi to the airport..."
Pros: "The legroom was great and boarding was efficient."
Cons: "Since when did a carry-on cost $60? I could've flown to Detroit for $20 more on a large carrier, but I chose Spirit to support the little guy. Ultimately, the choice will cost me $100 and extra time waiting for my bag ($50 to check)"
Cons: "plane was filthy"
Cons: "When considering no check-in luggage, no cart-on luggage, no food, no drink, no entertainment, no adjustable seat, the ticket is just so expensive!"
Pros: "Boarding process"
Cons: "Lack of upfront disclosure on baggage fees estimates make it impossible to judge adequately the price of the product they offer. So for the same price i would have chosen a different airline given thst spirit nickel and dimes on everything"
Pros: "Not much."
Cons: "All the extras. 40 bucks for each checked bag. Never again. My spirit is not with you."
Pros: "The flight was cheap but I ended up paying more than I would have for other airlines since their carry-on baggage fees are so steep."
Pros: "Never again"
Cons: "Pay $55 for each luggage on the board"
Pros: "The website kept dropping when I was booking online. When I went to the airport for the international flight they insisted in paper print of the boarding pass. Trying to get if from the machines was s nightmare. The attendantsthe abive were rude. La lines were crazy busy"
Cons: "The above you pay for the service that you get which is very low. That is the positive here. I saved $500"
Pros: "Great schedule, boarding was a breeze and landing ahead of schedule! Excellent value for a last minute cheap flight and getting there for your connection."
Cons: "Seats did not recline and being over 6 ft tall, it made it uncomfortable to snooze... even though got a seat in the exit aisle... won't do the red-eye again, but for everything else, okay choice."
Pros: "The flight times were reasonable. The actual flight was OK. Boarding was organized."
Cons: "The pre paperwork was annoying and tedious. The cost of baggage was illogical. We were traveling with no opportunity to print a boarding pass and the charge was $10. After landing there was a delay to the gate and a long wait before opening the door. Once you take into account the added time and charges it is not as low cost as originally advertised. It adds to my sense that air travel has nothing to do with the customer."
Pros: "Cleanliness, Ease"
Cons: "Turbulence, delayed flight, nickel & diming"
Pros: "-Flight left on time -Flight arrived early and was very smooth"
Cons: "-Spirit offers zero amenities with their flights, even charge you for a glass of water -Seats were uncomfortable for me, but if you want an upgrade, you need to pay again"
Pros: "Bery confortable"
Pros: "I got to airport in Panama an hour early and they wouldn't let me on plane and told get another flight I had to get a hotel for the night and will never use kayak or spirit again and am calling Delta to fly back in spite of cost because they won't do that"
Cons: "Missed flight and money never using you guys again unless you refund my miney"
Pros: "The check in was quick. Our seats were in the second row with lots of room. The flight crew was friendly."
Cons: "When we landed the weather was stormy and we had to wait about half an hour on the runway."
Pros: "HIDDEN CHARGES for BAGGAGE! There is NO free carry-on bag; you will pay $45-55 for ONE BAG, ONE WAY. With that additional $100 tacked on, it's definitely not the most affordable option. STEER CLEAR!"
Cons: "I was over booked and barley made the flight, the seats we terribly uncomfortable for an overnight flight"
Cons: "Flight delay"
Pros: "That it got us there safely."
Cons: "Flight attendants were not friendly. Felt they should smile more."
Cons: "No leg room.took 45 minutes to get bags"
Pros: "Not one single thing!"
Cons: "Having to fly on Spirit, your crooked, deceitful, poor customer service ways. You are the bottom of the bottom! I can't believe that our government allows you to stay in business. Your planes are dirty, reeks of puke, and unsafe. It's only a matter of time before people start having health problems because of your dirty nasty planes and before the planes start falling out of the sky because of the old, poor maintained planes. Do us a favor and merge with another company who knows how to run an airline business like Southwest, American, Delta. Better yet, just SHUT DOWN!!!!!!!!!!"
Cons: "I know you don't have much leg room on a plane but this was half the amount you normally have. Checking in took twice as long as any other airline. They charge you $10 to print your boarding pass at the front desk on top of charging you $45 for a carry on! Once you are on the plane you pay for everything even water. The seats don't recline at all. One of the most uncomfortable flights I've ever been on."
Cons: "Flight was canceled and all rebook options were more than 24 hours later. Would not work with many other airlines to reschedule. Unacceptable."
Pros: "Accommodations for my painful knee and my wife."
Cons: "I still don't have my luggage."
Cons: "I was unable to board the flight due to being held back by TSA. After making it to the gate I was told my bags were already on the plane and could not be resent to my address and I could not be refunded for my flight or the cost of my bags. I am very dissatisfied with the service of spirit airlines and will no be flying with spirit in the future."
Pros: "On time and speedy"
Cons: "Never again. Charged too much for baggage. Gate changed at last minute. Sat on hot airplane for 1/2 hour. Waited 1/2 for baggage to come out. Not worth cheap fare. They make up the cost in baggage fees and water on the airplane. You have to buy water!"
Pros: "Spirit does provide food on board for purchase, reasonable prices. I wished they can offer water for free. There is not entertainment (both flights, connecting) were 2.5hrs and 3hrs"
Pros: "It was a horrible experience. This is also a scam airline."
Cons: "I was treated extremely bad by both attendants. They ignored me when I wanted to purchase food and a drink and proceeded to act blatantly rude to me when I walked back to go to the restroom. I will never fly with this airline again and I will spread the word to others not to fly with this airline as well."
Cons: "The flight was delayed more than 2 hours. I missed my connectionans had towait 5 extra hours to catch my connection"
Airlines flying from Central America to Kentucky have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Kentucky
Masks required on board, masks provided on flights from Central America to Kentucky
Social distancing seating
Middle seats unavailable to book on flights from Central America to Kentucky
Testing for antibodies, testing for symptoms for flights from Central America to Kentucky
Waiving of change fees. Search flexible flights from Central America to Kentucky