Daily cleaning, installation of cabin HEPA filters on flights from Central America to Louisville
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Scores according to KAYAK customer reviews
Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."
Pros: "Staff was really friendly. Everything went well."
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "The crew amd aircraft was wonderful"
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "On time"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Everything. Always an excellent and professional experience."
Cons: "It was canceled"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Cons: "The Male flight attendant was rather rude"
Pros: "Crew was extremly helpful, friendly and happy."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Cons: "The flight was not comfortable and shaking as if it is about to explode"
Cons: "Flight was delayed and we missed our connection in Atlanta. We’re put on standby on the 2 later flights with no guarantee of seats. Flights out the next morning we’re booked as well. Would’ve had to wait until 2pm for a flight home. Decided to switch destinations and rent a car to get home. Luggage also wasn’t on plane to Columbia, SC either even though they said they would be!!"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Cons: "1,5 hours delay"
Cons: "Cramped seating for premium Econ"
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "Overall everything was great would definitely recommend delta to others ."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Cons: "Delta’s computer system was down. Long wait at the counter even though I did web check-in."
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Cons: "On time and nice media"
Cons: "Everything was to my satisfaction."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Flight was perfect!"
Cons: "The passenger next to me was occupying 1.5 seats but the crew didn't help."
Pros: "comfortable seats"
Cons: "delay delay delay"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Pros: "Short no frills flight that was comfortable with no issues."
Cons: "The delta studio didn't work with Android 8"
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Pros: "We got almost an absurd amount of food and drink on the flight, which was great. A meal, two snacks, a bottle of water, and several passes of the drink cart. The flight staff were all great, the entertainment options were plentiful. Really just a great flight."
Cons: "The Amsterdam airport was ludicrous. We were making a connection and had to go through four different levels of security. Our 1hr45minute layover was completely taken up just waiting in random lines to have someone look at our passports, or ask us to pull up our full flight itinerary email (teh boarding pass was not enough for her....). I appreciate the security attempts but it was really over the top, and the staff had no idea what they were doing (were bad at directing people to the right place or explaining what they needed). Note that NONE of this was the fault of Delta or KLM, completely teh airport."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "On Time"
Cons: "Economy seating is very tight and uncomfortable."
Pros: "Nice chairs with built in pillows. J"
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Not being delayed and staying 3 days in Panama"
Pros: "The Punctuality"
Cons: "No comments"
Pros: "Micha esoera en la linea de chequeo"
Cons: "Y el personal es pesado"
Pros: "Great crew and service."
Pros: "On time and good flight"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "Tuve que comprar otro boleto porque no aparecía mi reserva"
Cons: "No había tv individual, staff no muy amable"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "that 2 people didnt show up and was able to spread out and sit in a different seat."
Cons: "that they ran out of food by the middle of the plane. I was only offered food I was allergic to."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "An online departure, good service, and ontime arrival"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Pros: "The flight was not full so boarding was fast and easy. Getting off didn't take forever. Crew was friendly and helpful."
Cons: "Without the individual screens, you were forced to watch whatever was on so I didn't."
Pros: "Lo mejor fue la atencion de la azafata colombiana el avion era peque aunque prefiero q sea de 2 butacas de cada lado ... Lo mejor fue el precio Kayal gracias."
Cons: "No es un servicio sobresaliente"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "The attention and service"
Cons: "The price, I like to flight in this line but some times I can’t afford the price"
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "Take off on time"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "Checked 2 bags for free. Crew was nice. Entertainment was free."
Cons: "There was a kid kicking my back and the crew member didn't do anything"
Pros: "The convenience of taking two bags without paying extra"
Cons: "Small leg room space"
Pros: "quick and easy"
Pros: "Everything went very smoothly and on time. The captain did an excellent job of describing our flight course and other detailed information about the flight. It was a very pleasant and comfortable travel experience."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Pros: "Good. Everything went well"
Pros: "Everything but I will never travel on COPA again and have warned everyone on facebook and the internet why.... because you require and exit ticket out of Guatemala. What if I am traveling by bus, by car or by boat?? Guatemal immigration does not require this. I have friends with immigration and I have confirmed this.....Show me the law that is enforceble.....Please"
Cons: "Why do you require an exit ticket out of Guatemala on my return trip. I flew from Columbia to Guatemala with plans to leave Guatemala by boat last year and had to buy another ticket only to cancel it later. I talked to Immigration in Guatemala and they say there is no reason for you to do this. I just returned from Panama and was asked for an exit ticket from Guatemala again. I have warned all of my friends to travel with other airlines other than Copa only for this issue. I will never travel on Copa again until you fix this."
Pros: "Overall the staff where great and respectful."
Cons: "Seats can be uncomfortable on the back and neck."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headsets didn't seem to work. Someone broke their headset connector off in the receptacle in the seat."
Pros: "They give you actual substantial food!"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Pros: "Swift service (land and on board), but the seats don't have any leg room ..."
Pros: "Excellent service"
Cons: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"
Pros: "Todo excelente"
Pros: "great service"
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I was looking to fly to Costa Rica and found a price offer for $70 through Volaris. I thought this was a good deal until I looked at the baggage policy. Turns out you have to pay for each bag,bringing my luggage total to $50. Thats when I noticed Copa Airlnes had the same price for airfare plus two free bags! I was sold. Overall great service!"
Cons: "Almost missed my flight due to flight being changed to a different gate than what was written in my ticket."
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "Staffs were so kind and professional."
Pros: "Good service for a short flight. The web check-in is very helpfull to avoid the long lines at the airport."
Cons: "A little bit overprice for a short flight."
Pros: "love you guys!"
Pros: "The seats in business class were nice along with the hot towel."
Cons: "Entertainment options were very limited to non existent, but it was a short flight."
"Connecting flight missed due to 3.30 hour delay at Orlando"
"Nothing everything was very good🙌🏻"
"I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience."
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Pros: "Very good"
Pros: "Kind crew."
Pros: "the crew"
Cons: "plug ins"
Pros: "Absolutely positively nothing."
Cons: "Everything literally!! Plane down for maintenance, rebooked four times and not willing to spend 48 hours in an airport due to incompetence. Never flying American Airlines. Will use Delta from now on."
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "I did like everything"
Cons: "The attention from the crew"
Pros: "Seats were roomy and comfortable."
Pros: "The crew was nice, although they were not able to relocate me."
Cons: "The space was too crowded. Not much leg room and its such a long flight to have so little space. My flight was also delayed."
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Cons: "no food at all"
Cons: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Pros: "I loved everything"
Pros: "In flight movies"
Cons: "No entertainment or WiFi at all"
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Pros: "The person I sat next to was kind, as was the crew."
Cons: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Flight was delayed"
Pros: "Nice crew, very reasonable cost. Didn’t like the “no overhead access” but worth it for the money I saved."
Cons: "The seats are ridiculously crowded. It’s really so uncomfortable and claustrophobic, even for shorter flights."
Cons: "I didn't like having someone put a red tag on my carry on for valet when it didn't have to be taken. I would have rather kept it near me!"
Cons: "Compared with the 3 x 3 seating configuration on the AA A321 fleet, the 737-800 seating is very cramped. Significantly less leg room."
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Pros: "Even with the weather the flight made it out of Dallas and on to Philadelphia. I am guessing they had to switch crews but not much of a hiccup."
Pros: "Great service great entertainment to make long flight bearable"
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Pros: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Cons: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."
Pros: "Crew are saving a bad experience"
Cons: "Space are laughable"
Cons: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."
Cons: "see review headline above"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Pros: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Cons: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Cons: "No onboard entertainment"
Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "very friendly staff"
Cons: "The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable."
Pros: "The crew was very nice and helpful"
Cons: "Plane was old, seats were uncomfortable and tight. Entertainment was terrible. Food was so so."
Pros: "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
Pros: "Quick boarding"
Cons: "Flight attendant said there was no where to hang my suit, and the plane was soooo hot!"
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "The crew was very nice"
Pros: "Crew can be nicer"
Cons: "Food and crew"
Cons: "Pilot was late"
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "It got me to Houston, but that’s about it"
Cons: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Cons: "Checked baggage fees!!"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "At least I made it back home in one day. The airline honored our business ageeement."
Cons: "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Pros: "The flight was fast, quiet, and had a friendly crew"
Cons: "We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?"
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Cons: "Wait in Houston. Delayed flights. Not united fault"
Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Cons: "Flight kept being delayed"
Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Cons: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Cons: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "It got me to my destination."
Cons: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Cons: "No entertainment provided"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Pros: "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Cons: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Cons: "It was delayed"
Pros: "Boarding was ok"
Cons: "I was one of the last to broad the aircraft and found that my seat was given to another customer. I was asked by the flight attendant if I could seat all the way in the back by the restrooms. I was not happy with this at all but could live with it. Once we landed I waited on my bags at baggage claim. Found that my luggage had been damaged."
Pros: "Crew was great"
Cons: "Baggage, entertainment, food"
Cons: "Everything is amazing"
Cons: "It’s the next day already and my sister did not get home. She still stuck on Houston... now this garbage airline will fly her to Orlando and then Chicago. Hopefully... more 24 hours later of the time that she was suppose to be home. I will never use this airline again in my life. Atte: Nahum Escobar."
Pros: "They fly directly and not scale, that is amazing. But they broke my suit case"
Cons: "Schedule and attention because Spirit are charging as the other airlines companies."
Pros: "Uncorfoble seats. Staff very polite and friendly."
Pros: "The flight was great. Thanks"
Pros: "The flight crew were polite"
Cons: "$55 for carry on!!!! And $20 service charge if the front desk checks you in instead of the kiosk! W.T.F. Annnnnnd that’s both ways. Soooo if you think “oh wow this is a great price”. Think again sucker! That was an extra $220 for the wife and I which means I could of chose a nicer airline or got a comparable airline for cheaper. If this was made clear to me I obviously wouldn’t have purchased from this crappy airline! Oh and the seats don’t recline."
Pros: "The flight crew was good."
Cons: "Long flight delay with no explanation?!? This caused me to miss my connecting flight on another airline and pay for a hotel."
Pros: "Crew was delightful"
Cons: "$20 to pick a seat. $65 for any carry on bigger than a handbag. No complimentary drinks (not even water!?). Seats were supremely uncomfortable. Will never fly spirit again even if it's 100 cheaper"
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Cons: "Too expensive loggage"
Pros: "We arrived safely at BWI"
Cons: "Paying for my assigned seats, 50 pound checked bag, sprite & the headache of the long check-in lines. The staff wasn’t much help, either."
Pros: "Because they are doing good job special the Airline Crew due to we arrived at the time acoording shedule"
Cons: "Delayed flight, I lost my connection to New Orleans because the baggage took much time to live"
Pros: "Plane was fairly new"
Cons: "Dirty finger prints on window"
Pros: "Free of charge water"
Cons: "The seats don't recline and are very uncomfortable. Plus I don't understand why I need to pay Airport Tax on the same bag I brought into Honduras. $46"
Pros: "Early departure and early arrival in dtw made for perfect flight. New airplane nice and neat. Great value in the air!"
Cons: "The seat pockets in new planes, can't hold anything. I just had to place water bottle on the floor and show rest in my lap. I understand it's less to clean and maintain, but I really miss the seat pocket"
Cons: "You shouldn't have to pay for water."
Pros: "Great travel experience from beginning to end."
Cons: "Making e-ticket should be easier and simpler."
Pros: "Boarding went smoothly. Flight left and arrived early. Crew was very friendly and entertaining during the flight. Wasn't sure about how Spirit's "Ala Carte" system would turn out but was pleased with my experience. I would book another Spirit flight in the future now that I know how their "Ala Carte" system worked Out. There were complaints about the prices of snacks and drinks. My advice, although not as expensive, buy before boarding or go without!"
Cons: "I purchased the $19 seats and got what I paid for. Was uncomfortable towards the end of a 2 1/2 hour flight. Will try the wider $38 seating next time."
Pros: "Entry point pricing."
Cons: "Add on pricing for everything."
Pros: "As good as any airline, short layovers"
Cons: "Late night, red eye, flying but certainly cannot complain for the price."
Cons: "My friend and I were traveling and the departing flight was fine, but during our return flight her seat was given away. They moved her 3 times and instead of apologizing for the inconvenience, they just seemed very annoyed with her. It was not her mistake, she checked-in 24hrs prior, and they over booked the flight. The frustration should not have been directed towards her. Very disappointed in the outcome and attitudes of the attendants more so that a mistake was made. I do realize no one is perfect, but I work in retail and realize its all about how you recover from it."
Cons: "Kept getting late emails about different, changing departure times. Ended up missing my flight. Very inconvenient."
Pros: "Cheap Travel Price"
Cons: "Very Rude personnel towards an older lady (65+) Hidden Fees for Carry on Bag Super High Prices for flight lunches"
Cons: "I hate the spirit model and I hate that the regular airlines are starting to do it. Also they don't put enough padding on the seats, which is uncomfortable on a 5 hour flight. Flight was overbooked so it left late, but they padded the arrival time by an ENTIRE HOUR so it arrived "early"."
Pros: "I purchased this ticket cause it said it was $85 bucks on kayak. I was surprised that when I went to print my boarding pass three days later I was forced to pay for a seat, cause that's not covered by the ticket, I had to pay for a carry on that is not covered and had to pay for water if I wanted it. Ticket was supposed to be $85, seat cost was $45 each way so $90, carry on was $45 per flight so another $90. Actual price was $265 plus tax which is not even close to the advertised price, there was no water on the plan unless you payed and no entertainment. The seats were cramped. I could have flown American Airlines for a few more dollars and been comfortable and flew into a closer airport."
Cons: "I was forced to put my bag through checkin, when i traveled with exact same hand luggage on outward journey"
Cons: "This airlines has the audacity of charging average prices for tickets and on top of that $40 for a carry-on, and $3 for any beverage or snack on the plane. NOTHING is complimentary, the seats don't even recline. Save yourself the pain and never fly spirit!"
Pros: "On time on the arrival"
Cons: "Rude customers next to me 10 minutes late departing"
Pros: "Nothing was good with the exception the flight landed safely. Everything else was awful."
Cons: "1st flight of the day and it was delayed 3 hours, not due to weather or mechanical difficulties but because they did not schedule a pilot! Seriously?!?! You do not save any money...fly the big boys. Spirit will be out of business soon!"
Pros: "Pilot was AWESOME"
Cons: "Terrible. You need to pay carry on. Crew extremely rude. Most uncomfortable seats ever. No food, no drinks, no entertainment. Worst experience flying. I will never travel with Spirit again"
Cons: "This may be a cheap airline, but they charge you for a carry on at least $50, $65 at the terminal, and $100 on the plane. Very atypical and cheap. There is also no free water or snacks. I Am a small person, but have never felt so squished in my life on a plane."
Cons: "The seats were torturously uncomfortable. Deboarding was a mess, with the lights going on and off in the cabin. The cost of checking and carrying on a bag is simply unconscionable. I will NEVER fly Spirit again."
Cons: "You have to pay for everything as an upgrade, including water and your carry on bag. Seats are uncomfortable and you have to pay extra to select them. Cheaper to check bags and way more of a headache. If I would have known I would have to pay $80 additional dollars for my luggage, I would have booked another airline. No wifi. Will not fly this airline again. The Base fare is cheap, but I ended up spending more money on the total trip."
Cons: "uncomfortable seats."
Pros: "Both my flights were ahead of schedule and crew members were friendly! Lowest price for my schedule."
Cons: "A woman who needed assistance boarding was in the aisle seat halfway back on the plane in my row, so it was hard for me to get passed her to my seat and then to get off the plane later. From my understanding all food and drinks had to be paid for. No free soda/water like most airlines to keep costs low."
Pros: "New and clean planes and EXCELLENT crew!"
Cons: "This is regarding my first leg of the trip (LGA-SAP). We boarded on time from NYC, but we were waiting inside the plane for almost 2 hours, I had to connect in Ft Lauderdale for my flight to SAP. I asked the crew to call florida and have them wait for me, as I would arrive 5mins past their departure. They didn't wait and I had to stay 24hrs in ft lauderdale, had to pay for hotel, transportation and food - ZERO compensation or apologies from spirit. WILL NOT fly with them again and will make sure I tell a lot of people about my experience."
Pros: "Departed on time, arrived early, comfortable seat, friendly crew!"
Cons: "Tray tables are way too small! Cost to check a suitcase is way too expensive at $50!"
Cons: "Seats are not comfortable at all."
Pros: "The first flight of the day should have been onto me but the planes arrived from security 10 min late . Then we find out the wrong plane was delivered. So we waiting 15 more min for another plane to arrive and it was the correct plane so we left the gate 49 min late causing me to miss my appointment in Boston."
Cons: "Need to be more professional , food cost money , bags cost money. The fair was not that much cheaper than the other airlines. So I will not be using Spirit again."
Pros: "decent crew. i love the cut and dry-point a to b flights that are cheap."
Cons: "doesnt seem to be your fault, but both flights (cheapest) went through LAX. and both flights were 2+ hours delayed. either go through another airport or i'll pay a little more for much, much better service."
Pros: "Nothing to like"
Cons: "I didn't get to fly down and the alternative flight was too late"
Cons: "Everything sucks about Spirit, between the misleading charges especially for CARRY ON bags to the poor service all around. I doubt I will ever fly spirit again."
Cons: "They nickel and dime you for everything..45 dollars for a carry on. That's ridiculous! I'll be sticking to Southwest. They have great customer service and you get 2 free checked bags and no fee for a carry on."
Airlines flying from Central America to Louisville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Louisville
Masks required on board, masks provided on flights from Central America to Louisville
Social distancing seating
Middle seats unavailable to book on flights from Central America to Louisville
Testing for antibodies, testing for symptoms for flights from Central America to Louisville
Waiving of change fees. Search flexible flights from Central America to Louisville