Cons: "My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!"
Cons: "Very good airline. Worry free"
Cons: "Syncing phone to flyfi entertainment"
Cons: "We sat in front of rear toilets. It wasn't clear to me when in the process of booking I was supposed to choose seats"
Cons: "Th cabin was too hot the entire flight"
Pros: "Everything about the staff was amazing. The plane was excellent I like the backseat televisions."
Cons: "Everything about Jet Blue is amazing."
Cons: "Missed this flight due to delays on first flight."
Pros: "Seats were ok"
Cons: "Overall the attendants need to be more friendly. It seems like they are always on a defensive mood, specially the ones at the JFK airport. Also, we ended up arriving about 7 hours later then scheduled."
Cons: "Late late late. About 5 hours late for no real reason"
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Crew was so helpful... even loaned me a phone charger."
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Pros: "Flight Attendant Emilee"
Cons: "Everything else"
Pros: "Flight delayed by almost 4 hrs! Bording took a very long time. They checked in my 2 year old stroller instead of handing it over to us when we got off the plane. I had to carry my 2 year old in my arms ( 35 lbs) and my carry-on through the airport because of their poor communication and incompetency!"
Cons: "Entertainment controller doesn’t work"
Pros: "Very nice flight- no turbolance"
Cons: "There was a little delay"
Pros: "Left on time and arrived without a problem"
Pros: "We were very happy with our first experience with Jet Blue and look forward to future flights. The customer service was exemplary!!!!"
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Pros: "Landed 10 mins early!!!"
Cons: "Boarding was delayed 45 minutes due to maintenance issues"
Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."
Pros: "Our flight was delayed and she made sure we will arrive in our final destination with no kinks or issues We were Re routed to Washington Dulles Airport instead of LAX and flew all the way to Cebu Philippines via Korean Airlines which we were grateful and happy"
Cons: "Delay flight arriving, delay flight departing"
Pros: "the crew were very friendly and helpful."
Cons: "wished for a movie."
Pros: "Friendly crew & pilot!"
Pros: "Crew got us boarded quickly once given the go-ahead."
Cons: "Was about 2 hours delayed but due to weather. C’est la vie."
Pros: "This flight was too short for either entertainment or food ... however the ease of making the JetBlue connection at jfk was great,"
Pros: "Crew was great."
Cons: "The seatback tv was not working well and the Wifi was so bad it wouldn't even stream music the first 3 hours of the flight."
Pros: "They gave us a $75 voucher because of the delay"
Cons: "Flight was delayed three hours"
Pros: "Timeliness, crew courtesy."
Cons: "Chatty girl next to me on cell phone pretending to be a big shot. Our lite didn't work. Seemed like old, old plane rattling"
Pros: "Love the free wifi and the in flight entertainment options- made the flight hobby quickly. Crew was kind and personable."
Cons: "I didn't like being delayed 3.5 hrs"
Cons: "Bording pass didn't show the airport we'd arrive, only 'Houston', so I had to ask around wheather it was the George W. intcl airport or the Hobby airport"
Pros: "The service of our flight attendant and the smile of the pilots.."
Cons: "Everything was excellent."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Quick boarding; friendly staff"
Cons: "A complimentary lunch meal should be served."
Cons: "delayed 1.5 hours on tarmac. we took off at the time we were supposed to be landing in Portland"
Pros: "Really feel the difference in leg room in the regular seating compared to other carriers. Crew very nice and boarding smooth and quick."
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Pros: "A routine flight, just as it should be."
Pros: "On board staff and those at gate."
Cons: "Ticketing counter employees and process. Had to wait for more than an hour for service. Got up at 3am for 6am flight...apparently it was known in the night there were maintenance issues. Would have been nice to alert us at home."
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Pros: "Friendliness and quality of staff"
Cons: "I had to pay for my flight. I really hate that. Other than that, I have nothing bad to say about Jet Blue LOL"
Cons: "My flight had a 4 hour delayed and the departure time changed about 6 times"
Pros: "Walking in to the Boston terminal was immediately relaxing. I got through the line quickly and once I got to my gate it was also very relaxing."
Cons: "Soba noodles were soggy, but not a deal breaker!"
My husband and I LOVE DELTA SERVICE… the crew, everybody are so nice…
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
Cons: "The crew wasn’t super friendly but they were nice."
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Comfortable seats and the plane was not crowded."
Cons: "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Brighter, kinder and nicer faces."
Cons: "Nothing. Perfect flight."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "Crews were friendly"
Cons: "Safe and happy travel!"
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "Crew was amazing"
Cons: "If you could figure out how to get online wifi..."
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF"
Cons: "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats"
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Pros: "Quiet, quick, no issues"
Cons: "Slow boarding. Slowest boarding everr. Maybe not enough overhead space, doesn't make sense how there is not enough overhead space while calling zone 2 passengers."
Pros: "Quick and easy boarding. The overall flight was fast so no time to get uncomfortable."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "Everything was in order"
Cons: "None really"
Pros: "Short flight"
Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Cons: "The delta studio didn't work with Android 8"
Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "singing crew member, especially nice for Mother's Day"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "Nothing. Uncomfortable. No food. Unhappy stewardess. No tv screens on the seats. Old plane."
Cons: "How can delta supply a plane for a redeye where the seats did not recline. No food. No tv screens. But I still paid top dollar."
Pros: "Smooth boarding, no delays, quiet easy flight, arrived on time and quick deplaning."
Pros: "Just absolutely uneventful and quick."
The Wi-Fi didn't work at all. It was extremely frustrating.
I've experienced friendlier flight crews, but they weren't rude or bad by any means. I just chalk it up to being the end of the day.
It took a long time to board. The real problem was the flight though. It was a little noisy (not the airlines fault) and incredibly hot.
The crew was rude to multiple people when boarding, and did not care to help during the flight. Their safety presentation was incoherent, and repeated a single portion or it 3 different times before we even left the gate. Just a poor experience.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Cons: "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Cons: "O Hare sucks. Flight always gets delayed."
Cons: "The entertainment app didn’t worked"
Pros: "The crew was friendly."
Cons: "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Pros: "Great flight experience!"
Pros: "The non stop flight Guatemala- Chicago"
Cons: "Just a cookie and drink for international flight(4 hrs +)"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Pros: "The Crew was friendley."
Cons: "Could not checkin on internet."
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."
Pros: "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Old plane with no tvs or power source for a 5 1/2 hour flight. Dirty plane too."
Pros: "On time. Quick boarding."
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "Flights were on time. Airport was clean."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Cons: "When I spoke with a manager he was callous and told me things happen."
Pros: "Entertainment and great beverage options"
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "the different sections of the plane made it feel smaller. Great food in flight along with the entertainment."
Cons: "it was a long flight, not enough movies to watch throughout the flight. Only dc outlets available which i wasn't prepared for"
Cons: "Everything on this flight was considered an EXTRA. It was uncomfortable and the lay over in Miami made it even worse. Long lines, long distances and extreme delays!"
Cons: "Departure to late hard to get other fly conection ."
Cons: "Having only 35 minutes to change planes due to cancelled initial flight. Miserable at best experience."
Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
Cons: "Flight delayed about two hours"
Pros: "The flight was very scenic due to it being a sunny day in Cusco. A320 had ample room in economy and staff were great."
Cons: "Confusion at the gate as an earlier flight had been delayed which was also travelling to Cusco. Waiting on a bus on the Tarmac waiting for a late passenger. Doing circuits at Cusco waiting to land and then sitting on the runway waiting for an unloading area."