Maybe not treat the passengers like cattle.
Very good service, on time, excelent. Equipment
El servicio a bordo excelente, Pablo una gran persona, pero el atraso en la salida fue demasiado
Pros: "Great flight! Excellent legroom and connectivity. Flight crew was wonderful."
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Very friendly crew and the plane arrived in Costa Rica 30 mins early!"
Cons: "I have a JetBlue credit card and I’m very disappointed that membership to the credit card does not offer priority boarding or zone A or zone B boarding. I was in seat 6C and had boarding zone E! Every other airline sponsored credit card I own offers some form of priority zone seating; even Spirit!"
Pros: "I generally love JetBlue snacks"
Cons: "Flight was freezing (like they wanted us to buy blankets from them). We sat on the runway for 1.5 hours and they wouldn’t let us go to the bathroom or give us an update on what was going on until just before we took off. The crew were generally rude and obnoxious. Awful service."
Cons: "Snacks are terrible now. Cheez Its & cookies? C’mon. I’m not 5."
Pros: "Crew was so great"
Cons: "JetBlue is amazing and my favorite airlines for domestic travel."
Cons: "Nobody speaks english. Announcement also in Portuguese. Very difficult for foreigners. Gate people are awful."
Cons: "No three hour delay on the flight world have been better"
Pros: "The crew are always nice and the plane clean."
Cons: "We always have a comfy aisle seat but it has happened on occasion by the time we are seated there is no room in the overhead not just for our luggage but people in our row. I would think an aisle seat is a premium seat. I think they allow people on with more than one carry on so people in other rows use our overhead bin."
Cons: "The flight was delayed several hours because of weather. And it was very turbulent, so I had a very hard time. I was very nauseas. Very difficult flight."
Cons: "Very small aircraft quite uncomfortable seating"
Cons: "Flight was delayed over 2 hours"
Cons: "How come none of your entertainment systems work? Also - not the day to train new personnel when you are behind. That was irresponsible and more stressful than it ever needed to be. It is completely Jet Blue's fault if people missed their connection due to your inefficiency."
Pros: "Everything very clean Spacious seating in economy Courteous crew"
Cons: "Spotty internet connection at times"
Pros: "On time"
Cons: "Internet was going on and off throughout the flight. Very inconvenient for those of us who needed to work."
Pros: "I flew from PWM to JFK,then JFK to RDU. Both flights left on time,and landed early,which was good for me,as I had less than an hour to make the connecting flight to RDU. Tke gate I arrived at was only 2 gates from the departure gate. I LOVE JetBlue,and was not disappointed this time either!"
Cons: "The flight attendant on the plane @ PWM never even looked up as I was wheeled to the door of the plane,even when I was struggling to get out of the w/c.The attendant with me had to try to assist me while holding on to the chair. I was not impressed. Other than that,the service was good."
Pros: "Boarding at Long Beach was quick and convenient to prep for takeoff with loading through front and rear doors of the plane."
Cons: "Entertainment system was somewhat outdated. Headphones weren’t complimentary. Food is “unlimited snack items,” though it is only offered once in flight."
Pros: "Crew attitude was totally professional"
Cons: "2 1/2 hour delay. Old fleet’s falling apart."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "Roomy seats, good snacks, great crew!"
Cons: "I got stuck the security line. I made it to the gate at 6:32 and could not board. I had to sit for 2 1/2 hours on stand by. Really disappointed in being told I could not board when there was another 12 to 15 mins left."
Pros: "Nice Portland ground crew and flight crew. Good pilot got us thru thunderstorms smoothly."
Cons: "Almost 6 hour delay. 830pm arrival became 2am arrival instead."
Pros: "Staff, frequent snacks,"
Pros: "Friendly and relaxed service, healthy and nourishing snacks, on time arrival and departure, great communication throughout. I love Jet Blue!"
Cons: "Everything was great!"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Cons: "Staggering number of delays ultimately canceling flight and rescheduling with another plane."
Pros: "I wasn't notified of cancellation and needed to go with another carrier to get to my destination on time."
Cons: "See above."
Pros: "This flight was too short for either entertainment or food ... however the ease of making the JetBlue connection at jfk was great,"
Cons: "Fogged out of JFK had to refuel in Newark - OK - but no one refueled plan for 20min and I missed my connection."
Cons: "Lack of customer service experience"
Pros: "The system was down at my seat. No wifi"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Pros: "First time flying JeBlue and loved it! Price was great. Plane was nice - movies etc."
Pros: "The place took off on time, arrived early even with deicing. It was a really nice ride."
Pros: "As always I'm never disappointed with jet blue. Great snacks and the wifi and tv are a plus! I only fly jet blue when available. Direct flights from Richmond Virginia are awesome."
Cons: "Not a thing. 0 complaints"
Cons: "Let me preface this by saying that prior to this experience I generally though highly of JetBlue. To change my opinion of them, JetBlue had to monumentally screw up, which they did. This was the worst experience I have had on any airline, ever. Why I am mad: - I had a 4.5 hour delay due to maintenance that caused me to miss a flight to India. The 4.5 delay was on a 50 minute flight from Portland, ME to JFK. I nearly could have driven faster than JetBlue got me to New York. - Because of my missed flight to India, I missed day 1 of a two day wedding of which I am a wedding party member - In order to get to India in time for day 2, I had to book a new flight on a different airline for an additional $1000, on top of what I paid for my original flight to India - I was originally told by JetBlue in Portland, ME that they would offer me a reimbursement for the Portland flight, a hotel in NYC, and a travel credit for the trouble. While not totally satisfying since I was still going to miss a day of the wedding, I thought this to be a fair enough offer. - However, at the JetBlue desk in JFK, they completely reversed course. I was told that all they could offer me $100 travel credit. No reimbursement for Portland flight. No compensation for the extra $1,000 flight I had to book. And best of all, no hotel in New York, I was stranded at JFK for the night. I spoke with a supervisor at the desk who repeatadely told me that JetBlue had done their job in getting me to JFK and that they were not responsible for anything after I arrived to JFK. A 4.5 hour delay on a 50 minute flight is bad. Being steadfastly unwilling to compensate for missed flights is worse. And stranding me in JFK after telling me they would offer me a hotel room is just plain unacceptable. My family will be cancelling their JetBlue credit cards and we will look elsewhere for flights in the future."
Pros: "Flight was delayed and it was almost impossible to change terminal and to pass security check. Had to ran with my hand bag"
Cons: "Poor management"
Pros: "4th time on jet blue and it is a great experience. Room is by far the best of the carriers I have used. Flight crew friendly and engaged. Boarding a breeze as well. Efficient and uncluttered. Will be back for sure."
Pros: "My flight was delayed which wasn't related to jet blue and they did everything g they could to get us going which was nice"
Cons: "The quality of the plane itself seemed to be lacking. The seats felt old and the "entertainment" on the plane did not work well the sound was barely tolerable it was crackling and high pitched. On my previous delta flight everything felt clean and up to date and I even got a free alcoholic beverage. Lately it seems the quality of the flights has gone down where I used to hold it above other airline services. I fly out of Portland Maine a lot and I know it might not be top priority to get a decent plane up there but it would be nice to be on a plane that doesn't feel like one of the crappy spares."
Pros: "Really feel the difference in leg room in the regular seating compared to other carriers. Crew very nice and boarding smooth and quick."
Pros: "Good service and arrive early"
Cons: "No free headsets"
Pros: "Refreshing to see an airline really care about comfort in all seats."
Pros: "Staff was friendly, courteous, and helpful."
Cons: "Punctuality and information to passengers"
Pros: "Quick board and clean plane"
Cons: "No snacks only drinks"
Pros: "The attention of the staff"
Cons: "Waiting rooms should be more comfortable"
Pros: "Nothing like me. The next time I will choose another airline."
Cons: "I made my check in early in the morning. My flight was at 21:00 and for my sorprise they changed my prefered sit and gave me another seat behind my family. I protested so much and the gave me a very stupid reason. I am thinking to claim my money back for the prefered seats."
Pros: "Everything ok"
Pros: "I was flying with kids and they called us to board first"
Cons: "It was very efficient, on time, comfortable. I rated food as mediocre - but imagine even getting something to eat on a 40 minute flight!!!"
Pros: "Boarding was good, service was good everything was quick"
Cons: "the food was cold there was no entertainment"
Pros: "Buisenss class cabin service"
Pros: "Great service gave my brother all the attention he needed"
Cons: "We were three hours late leaving Bogota. First it was due to technical problems and then several other excuses."
Cons: "The temperature in the aircraft ! Cold !!!"
Pros: "- Plane seats were comfortable - Inflight entertainment - Friendly airline attendants"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "Thumbs up to your staff in Flores, Petén. The ticketing officer, the boarding officer, the flight crew...E.X.C.E.L.L.E.N.T..!! I will recommend Avianca to my friend's, most definitely."
Cons: "On my flight to Flores, Petén. the ticket counter lady at La Aurora airport, refused to take my checked baggage, even though I checked in at the counter of Avianca 15 minutes before de deadline set by the airline for checked in baggage. I was very disappointed on my flight to Flores, Peten."
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "Quick, clean plane and good flight"
Cons: "3 changes of gate, snack was too cold"
Cons: "Avianca wouldn’t let me board because gate agents couldn’t find return trip in system. Only had a week’s vacation and lost a full day to be in Costa Rica. Then had same problem going back. I’ll never book Avianca and never use kayak to.book any airline"
Pros: "Great costumer service. Nice to have food aboard too, even for short flights."
Pros: "They don't feel cheap like the USA airlines these days. Free entertainment, real food, free alcoholic drinks. Pilot gave my kids a tour of the cockpit and gave them a wings pin and a little toy airplane. Flight attendants are kind and efficient. AND they were the cheapest option. I want to always fly them if possible!"
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "For price they dont give food."
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."
Pros: "Good service"
Cons: "Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding"
Cons: "There is not even a USB available..."
Pros: "Good food, drinks and entertainment."
Cons: "The flight from Bogota was delayed"
Pros: "It was a 50 minute flight, so entertainment and food are irrelevant. The flight took off and landed on time and the crew was very pofessional snd efficient."
Cons: "The price - for a short distance fliht the price-tag was pretty steep."
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Cons: "Baggage Handling, baggage did not come, at least the"
Pros: "I happened to get the row behind first class, so there was more leg room."
Cons: "The seat I was in felt like it only had a few millimeters of cushioning and was very hard. Pretty rough for a 4+ hour flight."
Pros: "The aircraft are modern and well marinated and the flight and cabin crew are very attentive. There is meal service in all cabins!"
Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."
Pros: "My bag appears"
Cons: "Avianca could capacite your personal. Price - Service is not real"
Pros: "Flight left on time, I felt safe."
Cons: "I think it was a little more expensive than expected."
Pros: "Nice on flight attention"
Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."
Pros: "food and beverage service on such a short flight."
Pros: "The food was decent"
Cons: "Forced to watch only 1 movie for the crew, and the seats eere not as comfortabale"
Pros: "Being from the US, airline customer service has really gone down hill. Avianca employees were so helpful, efficient and corteous. They even gave us breakfast on a 45 minute flight!"
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Cons: "Got an email saying my flight time was pushed back 2 hours, flying from Flores to Guatemala City. This meant that I would not make it to Guatemala City in time to catch my flight back to the U.S. As a result I had to cancel that flight and forefeit over $300, AND I had to forfeit the $120 I paid to Avianca. So, Avianca just randomly decides to significantly change flight times and it costs me over $400, AND without a way home. The submission to consider even a partial refund was rejected in a matter of days. This is the worst airline ever and you should never ever rely on a flight with them."
Cons: "Bad customer service when dealing with the issue."
Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok.
Pros: "Crew did an outstanding job"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Crew was excellent, seats are never excellent"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "Too many flight delays and gate changes"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "The best"
Cons: "Again the boarding process took forever"
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Pros: "Flight attendants were very friendly."
Cons: "Keep being the example other airlines shoud follow. Awesome job Delta."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Staff, service, options"
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Good customer service"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Seamless uneventful flight."
Pros: "The crew was very apologetic and nice about the delays."
Cons: "The plane was 20 minutes late getting to the gate. Then we sat on the runway for over 30 minutes, while we waited in line for 30 other planes to take off. After a long day and a flight from Venice Italy, it was a bit disappointing to have this sort of delay."
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Pros: "Quick flight and we flew over Yosemite (where we recently hiked). Also, the free in-flight entertainment is such a nice addition! My wife and I had the seat open next to us, so it was very nice to have extra room in our row!"
Pros: "On time and good flight"
Cons: "Maybe less cold the temperature."
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "Comfy seats"
Cons: "Compliance with departure times"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "Comfortable and puntual"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Food service was good. Staff were nice."
Pros: "Free meal on a one hour flight!"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "La tripulación tenía tan buen actitud! Todos eran muy amable. The crew had a very friendly attitude. All were very kind!"
Cons: "Entramos al avión 20 min tarde. Nos pusieron esperar en el avión, completamente full de pasajeros, 30 min sin aire acondicionado (en panamá, donde hace TANTO calor)! Después, tuvimos que esperar en la pista unos 20 min más, todavía sin aire acondicionado. Finalmente, pasamos casi todo el vuelo con los platos vacíos de la comida en nuestras mesas. JUSTO cuando el piloto dijo "prepara para aterrizar", pasaron corriendo para recoger la basura. En total, fue un vuelo muy incómodo. We boarded 20 min late. They made us wait on the plane, a completely booked flight, for 30 min without air conditioning (in Panamá, where the temperature is insufferable)! Later, we had to wait on the runway another 20 min, still lacking air conditioning. Finally, we spent almost the entire flight with our empty meal trays sitting in front of us. RIGHT when the captain announced "flight crew prepare the cabin for landing", the crew ran through to pick up the trays and trash. In total, it was a very uncomfortable flight."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
The airlines have stepped up their game. Our travels with American Airlines was great. They are trying hard to make it easier on travelers
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "My luggage was delayed. I received it the day after"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Cons: "After flying 24 hours one of four bags got put on a later flight. The line at baggage service was so long that by the time I waited for the bag it arrived on another flight 2 hours of wait! Unbelievable! Disappointing. And by the way if a passenger is assigned to a seat that doesn’t recline it should be heavily discounted. Heavily as in half price of a normal seat. It really is sad that airline industry is not more service focused and more efficient."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Pros: "the clerk at the boarding desk was kind"
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Cons: "No wifi, no personal TVs"
Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."
Pros: "everything on travel is good."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Seats were pretty good. Food was fine. Drinks were sufficient. Flight was on time, boarding was efficient enough, luggage was fine."
Cons: "Among four us us in one block of center seats, each way one entertainment system was inop. Same was true on a similar A330 flight we took three years ago. Big deal on a long flight. Cabin crew disappears into their curtained enclave as soon as they can. No coach seats are comfortable overnight, and these definitely were not."